Delighted Reviews & Product Details

Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.

Seller

Qualtrics

Discussions

Delighted Community

Languages Supported

Arabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Chinese (Simplified), Chinese (Traditional)

Solution Type

Best-of-Breed

Overview by

Johnson Kang

Pricing

Pricing provided by Delighted.

Free

Starter

$17.00

Flat Rate Per Month

View More Pricing Information

Top-Rated Alternatives

Medallia Agile Research

4.3/5(65)

View All Alternatives

User Insights

Average based on 60 real user reviews.

Implementation Time

<1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Delighted Integrations

(32)

Integration information sourced from real user reviews.

Show More Integrations

Delighted Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Delighted, and what problem is it built to solve?

Delighted is used to create and send customer feedback surveys, especially NPS and CSAT surveys, and to help teams understand and act on the responses. Teams use it to track customer sentiment, identify issues, and monitor feedback over time.

What languages does Delighted support?

Delighted supports 5 languages: English, French, German, Italian, and Portuguese.

What company sizes and industries is Delighted the best fit for?

Delighted’s strongest fit in practice is with small and mid-sized teams, with use also represented in larger organizations. The industry mix is broad, with software, information technology, and internet businesses especially represented.

Company size: Small businesses and mid-market organizations are the most prominent segments; enterprise teams also use Delighted.
Industry: Computer software, information technology and services, and internet businesses stand out, alongside users in sectors such as retail, financial services, and consumer services.

How long does it take to implement Delighted across a team?

Delighted can be quick to put into use, with go-live commonly reported in less than a day or within a month. More involved implementations can take longer.

Time to go live	Relative frequency
Less than 1 day	Common
Less than 1 month	Common
1–3 months	Less common

What customer support options does Delighted provide, and how do users find the overall support experience?

Support is available through email/help desk, chat, and phone. Delighted users often describe the team as responsive, helpful, and patient, particularly when they need setup guidance or troubleshooting; some have also encountered less satisfying support experiences.

What tools and platforms does Delighted integrate with, and how do these integrations help users get more value from the product?

Delighted connects with tools teams use for communication, customer records, service workflows, automation, and reviews. These connections can route survey responses to colleagues and link feedback to existing customer processes.

Communication: Slack.
CRM and customer platforms: Salesforce, Microsoft Dynamics, and Freshsales.
Customer service and engagement: Zendesk and Intercom.
Automation: Zapier.
Reviews and advocacy: Trustpilot, G2, and Advocately.

What features or capabilities could make Delighted even more useful?

Delighted could be more useful with richer reporting and more flexibility in how teams design surveys and manage follow-up. The main improvement areas are:

Reporting and analysis: Expand reporting depth, visualizations, and trend analysis to make it easier to understand results over time and across segments.
Survey flexibility: Allow more customization of survey questions and formats for different teams and use cases.
Audience and contact management: Make it easier to segment audiences, manage contact attributes, and update data after a survey has been sent.
Follow-up workflows: Add more control over reminders and automated next steps, such as routing responses or following up across channels.
In-product controls: Make survey placement and activation settings easier to manage without relying on development work or support.

G2 reviews are authentic and verified.

Here's how.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

12/8/2017

"Delighted - If you need to do an NPS survey, this is your tool!"

5/5

What do you like best about Delighted?

Delighted is visually pleasing as well as so super simple to use. We went from QuestionPro to Delighted and boy, am I happy we did. I even think our NPS score went up because we switched to this platform. You cannot miss the super easy to use scale at the top of the survey. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

I really haven't been using that long to form an opinion of what I dislike about Delighted. It seems user friendly and our respondents seem to really like it. I'm very happy we left QuestionPro to go to Delighted. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

7/10/2018

"Delighted has been critical for our business and my personal success"

5/5

What do you like best about Delighted?

The simplicity of the dashboard

The Flexibility of the API

The service and responsiveness of the team and Caleb the CEO Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Would like to have a thumbs-up/thumbs-down question as well Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

3/28/2018

"Excellent survey and analytics tool"

4.5/5

What do you like best about Delighted?

I like how user-friendly Delighted is, both for our survey participants and for the staff members that review and synthesize the collected data. I LOVE how responsive their team is as well. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

I'm not sure I have anything major to report! Review collected by and hosted on G2.com.

Recommendations to others considering Delighted:

Would highly recommend this software to other non-profits seeking to assess the quality of volunteer experience. Review collected by and hosted on G2.com.

What problems is Delighted solving and how is that benefiting you?

We are assessing our daily volunteer opportunities for the quality of experience that our volunteers have. It's been hugely useful in adjusting aspects of our volunteer program to create greater satisfaction. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/17/2018

"Easy and simple tool for measuring NPS"

4.5/5

What do you like best about Delighted?

Love the web app survey option. Being able to tag and add trend to responses is great for reporting. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

It would be good to manage segments of users better as currently if you want to email an NPS survey there is no way of segmenting the users you have uploaded. Review collected by and hosted on G2.com.

Neha V.

Growth@Samsara

Information Technology and Services

Mid-Market (51-1000 emp.)

3/22/2018

"Delighted is Awesome"

5/5

What do you like best about Delighted?

Support has been phenomenal. Tool is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

None at this moment. I like how simple it is. Review collected by and hosted on G2.com.

Michael M.

Chief Product Officer

Mid-Market (51-1000 emp.)

Originally submitted 4/11/2017

"Delighted is one of the key tools in our business. It works very well."

5/5

What do you like best about Delighted?

Ease of setup for email and in-app surveys, easy to work with API, integrations (with Slack, Intercom and Advocately), good Dashboard. Their Support team is responsive and excellent. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

The custom reports (Trends) leave a little bit to be desired. Review collected by and hosted on G2.com.

Recommendations to others considering Delighted:

Set up is very easy - start using email surveys and figure it out from there. Delighted support is very good - so ask them for help. Use a service like Advocately to turn your Promoters into advocates, reviewers, etc. Look into using multiple linked projects to survey different groups - like significant segments, or your own employees. Review collected by and hosted on G2.com.

What problems is Delighted solving and how is that benefiting you?

We are turning our Promoters into effective advocates (via favourable reviews, referrals, etc.), using Detractor feedback to help reduce churn and focus our marketing better (by not targeting the wrong customers), and folding all feedback into our continuous improvement program. Review collected by and hosted on G2.com.

Shaun V.

Success Engineer

Computer Software

Small-Business (50 or fewer emp.)

7/10/2017

"Exceptional Support and It Just Works"

4.5/5

What do you like best about Delighted?

The API Documentation and built-in integrations are handy and easy to set up. It's easy and it works. The best part though is the amazing support that's provided. Sean went above and beyond to ensure our complex software driven NPS strategy was a success, thanks Sean! Review collected by and hosted on G2.com.

What do you dislike about Delighted?

The reporting and visualization within the App is still pretty limited and hasn't changed in over 6 months, the API allows you to do everything, but it's a bit awkward trying to get people and their attributes all in one place and surveys sending out programmatically. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/29/2017

"Simple survey solution with high response rate"

5/5

What do you like best about Delighted?

The high response rate from customers is brilliant. We use the feedback to catch people dissatisfied with any part of our service and reengage them. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

There's nothing to dislike. It's a very simple solution / service and very simple to use. Review collected by and hosted on G2.com.

Verified User in Internet

Mid-Market (51-1000 emp.)

5/5/2017

"Easy and Effective Survey Tool"

4.5/5

What do you like best about Delighted?

Support - I was extremely impressed with the support I was given. This is more of a self-service platform but I had an issue with a feature that I expressed to the feedback portion of the site. I received a lengthy email back within 20 minutes. Delighted then fixed my problem (customized my instance) to make it more useful for our business. Quick and personalized service goes a long way!

Conversion - compared to other tools, the NPS survey sits directly in the email. This allows users to answer without having to click a link. From what I've seen, this greatly increases conversion and engagement.

Trends - I like that you can segment the data based on tags to understand trends across different business units or accounts.

Filtering - This allows you to quickly check the NPS of different segments of your business without having to run a cumbersome report. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Out of the box, there is no reminder feature to send to people say 2 or 3 days after sending the first email. The throttle feature cannot be turned off. This means that you can't send a reminder to anyone that their survey has yet to be answered (until 30 days has elapsed). While the idea is good in practice, this greatly reduces our conversion rate.

On the People tab, you cannot search an email address. You have to scroll through every page to see if you've emailed someone in the past. This is long and tedious.

When you export a list of users, you have to export one of Active, one of Unsubscribed, and one of Bounced. Ideally, it would export one list and label each of the status.

No way to go in and edit data after the survey has been sent. So if I mistakenly tag someone with a typo, I can't fix the typo so there are two buckets that the data is falling in. Review collected by and hosted on G2.com.

Recommendations to others considering Delighted:

Give it a try first before buying. It takes a little getting used to (tagging and reporting). Once you have it down, it should be a great tool for smaller teams. Review collected by and hosted on G2.com.

What problems is Delighted solving and how is that benefiting you?

We have the ability to track the NPS of different parts of our business without putting in too much work. Using the API will allow us to integrate the surveys directly into our product so we are sure to receive a constant flow of feedback.

Tracking the NPS over time can help us identify where we are doing well along with problem areas. Review collected by and hosted on G2.com.

Alix B.

Director of Customer Experience

Internet

Small-Business (50 or fewer emp.)

3/14/2017

"Great tool for NPS tracking"

5/5

What do you like best about Delighted?

I have been very impressed with the clean interface and user friendly design of Delighted. The company is always super responsive to questions, suggestions, and support requests. I tried out a few other NPS survey tools before trying Delighted and I'm glad I kept looking until I found it. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Nothing! We are a B2B company and when we asked to modify the survey to better reflect that (by changing "friend" to "colleague") Delighted was incredibly fast to make the change. Review collected by and hosted on G2.com.