Delighted Reviews & Product Details

Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.

Seller

Qualtrics

Discussions

Delighted Community

Languages Supported

Arabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Chinese (Simplified), Chinese (Traditional)

Solution Type

Best-of-Breed

Overview by

Johnson Kang

Pricing

Pricing provided by Delighted.

Free

Starter

$17.00

Flat Rate Per Month

View More Pricing Information

Top-Rated Alternatives

Medallia Agile Research

4.3/5(65)

View All Alternatives

User Insights

Average based on 60 real user reviews.

Implementation Time

<1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Delighted Integrations

(32)

Integration information sourced from real user reviews.

Show More Integrations

Delighted Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Delighted, and what problem is it built to solve?

Delighted is used to create and send customer feedback surveys, especially NPS and CSAT surveys, and to help teams understand and act on the responses. Teams use it to track customer sentiment, identify issues, and monitor feedback over time.

What languages does Delighted support?

Delighted supports 5 languages: English, French, German, Italian, and Portuguese.

What company sizes and industries is Delighted the best fit for?

Delighted’s strongest fit in practice is with small and mid-sized teams, with use also represented in larger organizations. The industry mix is broad, with software, information technology, and internet businesses especially represented.

Company size: Small businesses and mid-market organizations are the most prominent segments; enterprise teams also use Delighted.
Industry: Computer software, information technology and services, and internet businesses stand out, alongside users in sectors such as retail, financial services, and consumer services.

How long does it take to implement Delighted across a team?

Delighted can be quick to put into use, with go-live commonly reported in less than a day or within a month. More involved implementations can take longer.

Time to go live	Relative frequency
Less than 1 day	Common
Less than 1 month	Common
1–3 months	Less common

What customer support options does Delighted provide, and how do users find the overall support experience?

Support is available through email/help desk, chat, and phone. Delighted users often describe the team as responsive, helpful, and patient, particularly when they need setup guidance or troubleshooting; some have also encountered less satisfying support experiences.

What tools and platforms does Delighted integrate with, and how do these integrations help users get more value from the product?

Delighted connects with tools teams use for communication, customer records, service workflows, automation, and reviews. These connections can route survey responses to colleagues and link feedback to existing customer processes.

Communication: Slack.
CRM and customer platforms: Salesforce, Microsoft Dynamics, and Freshsales.
Customer service and engagement: Zendesk and Intercom.
Automation: Zapier.
Reviews and advocacy: Trustpilot, G2, and Advocately.

What features or capabilities could make Delighted even more useful?

Delighted could be more useful with richer reporting and more flexibility in how teams design surveys and manage follow-up. The main improvement areas are:

Reporting and analysis: Expand reporting depth, visualizations, and trend analysis to make it easier to understand results over time and across segments.
Survey flexibility: Allow more customization of survey questions and formats for different teams and use cases.
Audience and contact management: Make it easier to segment audiences, manage contact attributes, and update data after a survey has been sent.
Follow-up workflows: Add more control over reminders and automated next steps, such as routing responses or following up across channels.
In-product controls: Make survey placement and activation settings easier to manage without relying on development work or support.

G2 reviews are authentic and verified.

Here's how.

Verified User in Internet

Mid-Market (51-1000 emp.)

4/24/2020

"Useful weekly feedback digests"

4.5/5

What do you like best about Delighted?

The tool is easy to use and usually gives me all I need to know in a weekly email digest. I occasionally log in to look for trends or track down specific users in cases where feedback needs a direct response. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

The way we implemented the tool makes it difficult to adjust triggers or timing without working with our development team. Review collected by and hosted on G2.com.

Kari V.

Learning and Development Associate

Human Resources

Mid-Market (51-1000 emp.)

7/29/2019

"Delighted - Making CSAT Fun!"

5/5

What do you like best about Delighted?

I love using Delighted's Advanced Reports section to collect data on my team's performance. The Reports feature makes it simple to transform our raw customer feedback into rendered data visualizations in easily sharable formats, and makes it easy to share this information with other team members. I also love how easy it is to integrate Delighted with our existing tools to enhance the customer experience. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

It would be helpful if Delighted offered more customizable survey types to serve all the teams we have at RTR - however, I know this is something the Delighted team is currently roadmapping, and I'm looking forward to utilizing more advanced surveys in the future! Review collected by and hosted on G2.com.

Recommendations to others considering Delighted:

I highly recommend Delighted; their support team is awesome as well! Review collected by and hosted on G2.com.

What problems is Delighted solving and how is that benefiting you?

My team was able to utilize the Tools feature to get alerts for certain keywords, or trends, customer have when contacting us. We're able to utilize this to pinpoint areas of opportunity for our CX team, and address trends in the moment. This feature is extremely beneficial to our team, as we can collect data more easily and narrow our criteria down when looking through feedback, e.g. having Trends to look at "email response time," "chat," "best customer service!," etc. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/14/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great way to get feedback as an account manager"

4.5/5

What do you like best about Delighted?

My organization has Delighted pop-ups in our tools so employees at my accounts can give me an NPS score fluidly when they're already in our platform Review collected by and hosted on G2.com.

What do you dislike about Delighted?

It could be nice to have additional prompts to those folks to leave comments. Usually they do not have text. Review collected by and hosted on G2.com.

Andre Y.

Founder / Head Trainer

Small-Business (50 or fewer emp.)

4/30/2019

"Fast setup, elegant, customizable, integrates well"

5/5

What do you like best about Delighted?

Does a variety of CSAT/NPS surveys, integrated very well with Zapier to kick off survey sending, easy configuration, does what it's supposed to. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

It's super simple, I feel like additional features could be added to make it more valuable. For example, if someone leaves a 5/5 review, why not encourage them to leave a review on Google or Facebook or Yelp? If someone leaves a 2/5 review, why not ask if they'd like a manager to reach out to them? That kind of post-survey workflow could really drive up the value for the service. Review collected by and hosted on G2.com.

What problems is Delighted solving and how is that benefiting you?

Getting earlier data in the lifecycle means we can intervene and save clients if they've had a bad experience. We trigger surveys 1 hour after the completion of a client taking a class at our facility, so it's fresh in their heads. Also, people are more likely to reply to an automated 1-5 survey vs. tell someone directly to their face they are unhappy, so we get better insight into satisfaction. People leave helpful suggestions in the free text fields too that can help us improve. Review collected by and hosted on G2.com.

Cali S.

Executive Office Coordinator

Mid-Market (51-1000 emp.)

4/26/2019

"Amazing Customer Service!!"

5/5

What do you like best about Delighted?

Delighted is very easy to use. They have a support team to help you set everything up, ask troubleshooting questions to and you dont have to pay extra for it. They're extremely patient and will spend as much time needed to help you through implementing Delighted into your business. The connector with Salesforce was seamless and didn't need much effort on our end. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Nothing jumps out at me. However, it would be nice if they had more robust reporting native in the dashboard or reports built out in their salesforce integration. Review collected by and hosted on G2.com.

Recommendations to others considering Delighted:

I highly recommend considering them if you're evaluating an NPS/CES survey. Review collected by and hosted on G2.com.

What problems is Delighted solving and how is that benefiting you?

We needed to implement an NPS score within our company. Delighted solved this problem. NPS is helping our internal team see trends in our customers. Review collected by and hosted on G2.com.

Jessica M.

Product Manager

Financial Services

Mid-Market (51-1000 emp.)

3/8/2019

"Greatest NPS Software out there"

5/5

What do you like best about Delighted?

The program is Intuitive and easy to use. You can set up and run an NPS program in a few minutes. I am able to run an NPS program for our customer base with little effort each month, our previous program took 4X the effort and cost 3X the amount. The few times I have needed help, the support team has always been phenomenal and lightning fast. Their help center is great, I love the GIF's instead of screenshots. Their UX and UI are the best in the industry. All apps should strive to be as intuitive and easy to use as Delighted is! Review collected by and hosted on G2.com.

What do you dislike about Delighted?

There is nothing I dislike about this program. They recently released a way to embed a link into the "Thank you" page which is a huge win for our team. We can direct an engaged customer directly to leave a review of our product after the survey. Do your company a favor and get this App! Review collected by and hosted on G2.com.

Nivas R.

Director of Marketing

Mid-Market (51-1000 emp.)

Originally submitted 4/21/2017

"Simple and easy to use"

4/5

What do you like best about Delighted?

Delighted is a very easy to use and simple tool. Clearly shows the results of the survey and helps act on it from within the tool. The support has also been very efficient and helpful. Definitely recommended. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Nothing much to dislike. Just a couple of feature additions to be done but I bet they will be taken care soon. Review collected by and hosted on G2.com.

Rob G.

Operations Manager

Renewables & Environment

Small-Business (50 or fewer emp.)

1/2/2019

"So quick and helpful"

5/5

What do you like best about Delighted?

I've never met a customer onboarding team as helpful or as quick to respond as Delighted's. Over the first three days, I had dozens of questions and requests, and they kept coming back with good news -- either explaining how I could customize the way I wanted, or simply doing on their end for me. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

They don't yet have a way to auto-populate Google Reviews using the customer's response. Review collected by and hosted on G2.com.

Recommendations to others considering Delighted:

Make use of their customer success team. Review collected by and hosted on G2.com.

What problems is Delighted solving and how is that benefiting you?

We switched from Zendesk's internal CSAT to Delighted's, and I couldn't be happier. Because of the customization, we are getting 5x as many quotable responses that can go on our website than we were before. We even got our first ever Google Review through Delighted -- and 5 stars at that! Review collected by and hosted on G2.com.

Ashik A.

CEO/CTO

Mid-Market (51-1000 emp.)

5/13/2019

"Does exactly what it says it will do"

5/5

What do you like best about Delighted?

- Great API

- Great integration

- Great UX

- Great way to slice and dice the data Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Sometimes too simple in terms of data analytics. Salesforce integration could be better Review collected by and hosted on G2.com.

Christos A.

Small-Business (50 or fewer emp.)

3/7/2019

"One of the simplest, but yet powerful customers' satisfaction tools"

5/5

What do you like best about Delighted?

The API. It's really easy in terms of use and helped us a lot to integrate more services into the whole user journey. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Probably the fact that I cannot order people in time descending order according to the last time a mail was sent to them Review collected by and hosted on G2.com.