Delighted Reviews & Product Details

Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.

Seller

Qualtrics

Discussions

Delighted Community

Languages Supported

Arabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Chinese (Simplified), Chinese (Traditional)

Solution Type

Best-of-Breed

Overview by

Johnson Kang

Pricing

Pricing provided by Delighted.

Free

Starter

$17.00

Flat Rate Per Month

View More Pricing Information

Top-Rated Alternatives

Medallia Agile Research

4.3/5(65)

View All Alternatives

User Insights

Average based on 60 real user reviews.

Implementation Time

<1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Delighted Integrations

(32)

Integration information sourced from real user reviews.

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Delighted Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Delighted, and what problem is it built to solve?

Delighted is used to create and send customer feedback surveys, especially NPS and CSAT surveys, and to help teams understand and act on the responses. Teams use it to track customer sentiment, identify issues, and monitor feedback over time.

What languages does Delighted support?

Delighted supports 5 languages: English, French, German, Italian, and Portuguese.

What company sizes and industries is Delighted the best fit for?

Delighted’s strongest fit in practice is with small and mid-sized teams, with use also represented in larger organizations. The industry mix is broad, with software, information technology, and internet businesses especially represented.

Company size: Small businesses and mid-market organizations are the most prominent segments; enterprise teams also use Delighted.
Industry: Computer software, information technology and services, and internet businesses stand out, alongside users in sectors such as retail, financial services, and consumer services.

How long does it take to implement Delighted across a team?

Delighted can be quick to put into use, with go-live commonly reported in less than a day or within a month. More involved implementations can take longer.

Time to go live	Relative frequency
Less than 1 day	Common
Less than 1 month	Common
1–3 months	Less common

What customer support options does Delighted provide, and how do users find the overall support experience?

Support is available through email/help desk, chat, and phone. Delighted users often describe the team as responsive, helpful, and patient, particularly when they need setup guidance or troubleshooting; some have also encountered less satisfying support experiences.

What tools and platforms does Delighted integrate with, and how do these integrations help users get more value from the product?

Delighted connects with tools teams use for communication, customer records, service workflows, automation, and reviews. These connections can route survey responses to colleagues and link feedback to existing customer processes.

Communication: Slack.
CRM and customer platforms: Salesforce, Microsoft Dynamics, and Freshsales.
Customer service and engagement: Zendesk and Intercom.
Automation: Zapier.
Reviews and advocacy: Trustpilot, G2, and Advocately.

What features or capabilities could make Delighted even more useful?

Delighted could be more useful with richer reporting and more flexibility in how teams design surveys and manage follow-up. The main improvement areas are:

Reporting and analysis: Expand reporting depth, visualizations, and trend analysis to make it easier to understand results over time and across segments.
Survey flexibility: Allow more customization of survey questions and formats for different teams and use cases.
Audience and contact management: Make it easier to segment audiences, manage contact attributes, and update data after a survey has been sent.
Follow-up workflows: Add more control over reminders and automated next steps, such as routing responses or following up across channels.
In-product controls: Make survey placement and activation settings easier to manage without relying on development work or support.

G2 reviews are authentic and verified.

Here's how.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

2/4/2022

"Good dedicated tool for NPS"

4.5/5

What do you like best about Delighted?

Easy to use, and allows you to segment your follow-ups based on a user's NPS response. Slack integration makes it easy to share feedback with the team. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Hard to set up the web survey to show up for users after they've logged into our software tool. We couldn't figure it out and just used a link instead, which adds a step to the user experience. Review collected by and hosted on G2.com.

Neil I.

Senior Operations Manager

Mid-Market (51-1000 emp.)

3/18/2021

"Good NPS Software For The Price"

4.5/5

What do you like best about Delighted?

I have the most basic plan, which gives you the the ability to send simple NPS surveys to your contacts. This plan also gives you access to some basic metrics like open rate percentage and response rate percentage. Some of the deeper analytics are not included with this basic plan.

Overall, the platform is easy to to use. There's an easy to read dashboard that gives you simple sorting features based on the browser the responder used and other categories that you uploaded along with your contacts. You're also able to customize your survey's colors and add your company logo. Keep in mind that this is a NPS platform and not a full scale customer survey platform. There are also quite a few integrations, but I'm not using any at the moment. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Sometimes managing your contact lists can be a bit confusing as there's not a lot of data about them other than the last time a survey was sent to them. Maybe there's more data with the higher subscription tier, but the price jump to next tier is significant. Overall, the basic plan I have was much cheaper than the other competitors I evaluated. Review collected by and hosted on G2.com.

Cali S.

Sales & Marketing Coordinator

Small-Business (50 or fewer emp.)

3/9/2021

"Great for the price, but could use some improvements"

4/5

What do you like best about Delighted?

First off, their customer service is fantastic. When setting up our instance, we were in constant communication and Delighted's team was super helpful. The platform is very self intuitive and easy to use. Overall, I'm pretty happy with Delighted but it could use some minor tweaks outlined below. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

We track a lot of custom attributes per each contact surveyed. It is hard to edit these fields after the survey has been completed. Also, it is extremely difficult to provide a custom link per unique contact that then captures all of our custom fields. The custom link has been a major blocker for our team as we like to reach out personally when a customer doesn't fill out the survey and being able to provide them a link instead of directing them to dig through their email again is a deal breaker. I also wish they offered some more intuitive reporting based off the custom fields we track. Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

10/15/2021

"A standard tool"

3.5/5

What do you like best about Delighted?

The amount of options that are available are nice, allowing you to go deeper than a standard single question NPS. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Support leaves a lot to be desired. We had to reach out multiple times in order to get our Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

10/15/2021

"Delighted has been overall great and user friendly!"

4/5

What do you like best about Delighted?

You're able to customize multiple questions as well as do reporting and see insights. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

There is not much that I dislike for the most part. Review collected by and hosted on G2.com.

Sankar A.

Director

Mid-Market (51-1000 emp.)

4/21/2021

"Great Tool to Get Started with Customer Feedback"

4.5/5

What do you like best about Delighted?

Delighted is a great tool to quickly get started with collecting NPS from the customer on our SaaS product. It can be integrated into the product quickly with very little (almost negligible) coding effort. The slack integration was neat, and the entire team got to view the feedback we received from a customer. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

There are times when you have to reach out to the customer support team to disable the survey and later enable it. It would be great if the option were available in the dashboard. Review collected by and hosted on G2.com.

Recommendations to others considering Delighted:

Use Delighted if you are product or customer base is still tiny and doesn't need advanced analytics yet. Review collected by and hosted on G2.com.

What problems is Delighted solving and how is that benefiting you?

It helped us get feedback from the actual user of the product (not just the economic buyer). It allowed us to reach out to detractors (and neutral response) and help with customer development. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

8/25/2021

"It gets the job done"

3.5/5

What do you like best about Delighted?

It works perfectly for the NPS survey we send to clients every month! It very quick at returning the results and feedback. I really like the way the feedback is displayed. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

For what I use it for, there isn't anything I dislike. I think there are a few features that I think our marketing team would add/change because they also run certain campaigns out of this platform. Review collected by and hosted on G2.com.

Josh W.

General Manager

Small-Business (50 or fewer emp.)

6/9/2020

"Great product for starting your customer experience improvements."

5/5

What do you like best about Delighted?

We're a small business and currently running the free version. I love that I can upload my limited list of clients and Delighted takes care of scheduling the survey's on a quarterly basis. That's even included in the free version. Very awesome. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

I'd like a way to respond to clients direct in the application. Again, I'm on the free version so maybe that's included for the paid plans. Review collected by and hosted on G2.com.