
Deepwatch has been a highly responsive and collaborative partner. When they escalate alerts, they are truly critical with no false positives. We have a strong working relationship between our SOC teams, and their customer success manager stays closely engaged. They help us fine-tune alerting, answer questions quickly, and ensure we are aligned on priorities. This partnership has improved our operational efficiency and confidence in our detection strategy. Review collected by and hosted on G2.com.
While Deepwatch is highly responsive through their ticketing system, their Slack channel tends to be quiet and not ideal for real-time escalation. That said, this hasn’t impacted support quality, as tickets remain the most effective and reliable way to engage their team. It’s a minor concern, but worth noting for teams that prefer more interactive communication channels. Review collected by and hosted on G2.com.
Thank you for the thoughtful review. We’re glad to hear our partnership has strengthened your detection strategy and operational efficiency. Your feedback on responsiveness and alignment means a great deal to us. We also appreciate your note on Slack engagement—it’s valuable input as we continually evaluate how to enhance communication. We’re grateful for your trust and look forward to driving continued success together.
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