Top 10 Cxpress Alternatives & Competitors

Research alternative solutions to Cxpress on G2, with real user reviews on competing tools. Help Desk Software is a widely used technology, and many people are seeking easily administered, quick software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to Cxpress include reliability and ease of use. The best overall Cxpress alternative is Salesforce Service Cloud. Other similar apps like Cxpress are Zoho Desk, Fin by Intercom, Freshdesk, and Front. Cxpress alternatives can be found in Help Desk Software but may also be in AI Customer Support Agents Software or Live Chat Software.

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Best Paid & Free Alternatives to Cxpress

Salesforce Service Cloud
Zoho Desk
Fin by Intercom
Freshdesk
Front
JustCall
Tidio
LiveAgent

Top 10 Alternatives to Cxpress Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Cxpress stacks up to the competition and find the best product for your business.

Salesforce Service Cloud

By Salesforce

4.4/5

(7,169)

Product Description

Categories in common with Cxpress:

Help Desk

Customer Communications Management

Zoho Desk

By Zoho

4.4/5

(7,130)

Product Description

Categories in common with Cxpress:

Help Desk

Customer Communications Management

Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Categories in common with Cxpress:

Help Desk

Customer Communications Management

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Front

By Front App

4.7/5

(2,395)

Product Description

Categories in common with Cxpress:

Help Desk

Customer Communications Management

JustCall

By Saas Labs

4.3/5

(2,327)

Product Description

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Categories in common with Cxpress:

Help Desk

Customer Communications Management

Tidio

By Tidio

4.7/5

(1,851)

Product Description

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

Categories in common with Cxpress:

Help Desk

Customer Communications Management