Cvent Event Marketing & Management Reviews & Product Details

I am a new Cvent user but I am already so impressed! Their customer service is top-notch and I have never felt like I have been a nuisance as I ask lots of questions while trying to learn and adjust. Everyone has always been so friendly and eager to help. And Cvent as a company is clearly committed to innovation and staying current with technology advances. Review collected by and hosted on G2.com.

It is a super robust platform, which can be very advantageous, but it can be easy to get lost in the system or distracted by the "bells and whistles" when you're just trying to do something basic. Review collected by and hosted on G2.com.

CVENT makes the registration, sourcing, and planning process seamless from start to finish. It holds all of the pertinent information that is needed and creates a seamless flow from start to finish. The reporting features allow you to see your business from a high level down to the minute details, allowing for better business reach and leverage in negotiations with hotels, venues, and partners. The partnership with your Cvent representative is extremely valuable, and they are always available to help, as needed. Review collected by and hosted on G2.com.

The reporting tool could use some tweaking to make it an easier process to get what you're looking for much faster. Review collected by and hosted on G2.com.

I love how personalized it is for our registrants. While it makes them feel seen and heard, it also answers a lot of questions that our staff would otherwise have to field. It's also easy to build, with a lot of they key features built in. It also minimizes what we have to email every day by providing daily and session summaries. It's just been a great addition to our events. Review collected by and hosted on G2.com.

I would love more flexibility in the overall design. The ability to change how things are formatted, plus rigidity in what areas have what colors, makes it hard. I'd love to add more panache to the simple design. Review collected by and hosted on G2.com.

We have delved deeper into Cvent capabilities - including customizing communications and follow up for session attendees/non-attendees. We are able to tailor our messaging not just at the event level - but also at the individual session level, which is helpful. Review collected by and hosted on G2.com.

As we utilize sessions within events more, it would be useful to be able to display attendees by session - not just by event. That way, guests can see who is attending each sub event and use that info to decide their own attendance. Review collected by and hosted on G2.com.

One of the newer things I like about Cvent Event Marketing & Management is the continued innovation around AI and workflow improvements. Features like CventIQ help streamline tasks such as writing event content and generating session summaries, which saves time for planners. I also appreciate the new navigation updates that make the platform easier to move through, along with tools like bulk session tagging that simplify managing large agendas. Enhancements like Cvent Essentials also make it easier to scale smaller events while maintaining a consistent experience. Review collected by and hosted on G2.com.

One area where Cvent Event Marketing & Management could improve is simplifying the user experience. While the platform is very powerful, the number of features can make it complex for new users and sometimes requires a steep learning curve. Additional onboarding guidance and simplified workflows would help teams get up to speed faster. I would also like to see more flexibility in page design and formatting, as well as better collaboration capabilities so multiple team members can work in the same event build simultaneously. Review collected by and hosted on G2.com.

The suite of features available and the ability to connect with other software through apis. The platform is stable and reliable with consistent up time. Review collected by and hosted on G2.com.

The lack of responsive design for event websites. The disparate design across the platform for similar features e.g., email designers. The Lazer focus on AI, vs working through core functionality fixes and improvements. Review collected by and hosted on G2.com.

I love that I can segment audiences within and across registration types for emails and throughout the customer journey. We rely on email to communicate with our attendees for every event, and this makes it much easier to tailor messages to the right groups. Review collected by and hosted on G2.com.

I wish the emails offered the same level of customization that I get with the Flexsite. Review collected by and hosted on G2.com.

I like the efficiency in end-to-end event management with Cvent Event Marketing & Management. Juggling a ton of projects makes anything that streamlines a big help, and being able to use templates for recurring events and see reports easily is so helpful. Review collected by and hosted on G2.com.

User friendliness and onboarding support. We had three new team members join this year and the onboarding and learnings provided by Cvent were awful. I still need to do everything for onboarding and teaching new users because the support team is not helpful with onboarding. Review collected by and hosted on G2.com.

Cvent is the best overall platform on the market. We are able to use it for in person, webinars, and hybrid events. Our attendees have the same front end experience no matter the event. It also has a lot of flexibility in terms of design and branding. Review collected by and hosted on G2.com.

I would like for the platform to handle our requests in a more meaningful way. If we bring a request to a product manager, I would like to see more initiative in making the change we need. Review collected by and hosted on G2.com.

Easy of use. The web design portions are incredibly capable and yet also simple to design. And if you have any issues customer services is only a click away. I manage a lot of products for my organization and the staff I deal with at CVENT are all top notch in comparison. Review collected by and hosted on G2.com.

While the products are very easy to use, the sales model are complex and change often. They also punish success since everything is based on numbers of registrants, attendees and so forth. Review collected by and hosted on G2.com.