What do you like best about Crono?
Crono has completely changed the way I do outbound. We needed a tool that could help us add more automation to our outreach while still including LinkedIn touchpoints - Crono nailed it. We tried another tool prior to Crono and honestly? It didn’t compare! The other platform cost more, did less, and didn’t perform nearly as well.
As a one-person outbound team (where outbound is now only a fraction of my role), I use Crono every single day and have done for over a year. One of their SDRs reached out to me and from that moment we’ve received great customer service.
The enrichment feature is an absolute game changer - being able to visit a prospect’s LinkedIn profile, quickly enrich their email and phone number, and then enrol them into a sequence and list saves me so much time. There are other ways of doing this, but I found my way is what works best for me. I used to dread using our old (well-known) enrichment provider, but now everything I need to do for outbound sits neatly in one platform.
The reporting is another feature I rely on constantly - I use those insights to structure follow-up outreach to prospects who’ve engaged with emails or clicked links, which has really improved my workflow and results. It would be cool to have this information visible when reviewing the specific email you’ve sent to the prospect. However, that would just be a nice-to-have - not essential. What they’ve got at the moment works well for us!
I also love how transparent the dashboard is - the ability to see how many tasks I’ve completed keeps me focused and accountable.
Performance-wise, Crono has been excellent. Even as a solo outbound rep managing thousands of contacts, the system runs quickly and reliably. It doesn’t cap how many contacts you can store, which means I never have to worry about hitting limits. There are bulk importing options if you prefer to work at scale, though I mainly add contacts manually from LinkedIn. Searching within Crono is responsive and fast, and it handles a high workload effortlessly.
Crono works in conjunction with Sales Navigator - we briefly tested it without, but honestly, to get the most out of it you need Sales Navigator. It’s also helped me use Sales Navigator more effectively than before, so I’m getting more value from a tool I already had.
We explored the HubSpot integration and it’s clear there’s great potential there - for me, with the volume of prospects I contact, it pushed too much automatically into HubSpot. I now do this manually for prospects who go to deal stages, though I’d love to see even finer control over what gets shared between the two platforms. They introduced a more manual approach a few months back, but unfortunately it still wasn't what we required.
The deal tracking is decent as well, but since it’s only available in euros, I keep that data in HubSpot instead. I did trial tracking in Crono, but it was just duplicating my work. Still, I can see how it would be useful for teams whose deals are in euros. I have provided this feedback.
The AI writing assistant has improved massively in recent weeks - I used to rely on other tools (or my own brain) for personalisation less so than Crono AI, but I’ve found Crono’s AI to be surprisingly effective now. It’s good enough that I can depend on it for quick, tailored outreach, which saves me hours each week as my role has evolved since first starting to use Crono.
Crono is incredibly easy to learn and navigate, offers huge value for money, and the team behind it is brilliant - quick, friendly, and genuinely helpful. If you’re doing B2B outbound, Crono is absolutely essential. Review collected by and hosted on G2.com.
What do you dislike about Crono?
I wouldn’t say there’s anything I actively dislike about Crono. There are a few areas that could be improved, but they’re more “nice to have” than real issues.
It would be great to have even finer control over integrations, particularly being able to decide exactly what data is shared between Crono and HubSpot. For us, we removed the integration. When they emailed that things are more manual, we tried it again, but again it wasn't quite what we needed. Not a huge downside - it just means I have to manually transfer contacts if they get to deal stages.
I’d also like to see multi-currency support for deal tracking, as that would make it more useful for teams working outside of euros (whilst I am in the UK and use £, our organisation operates in $ - there are no options for either of those at the moment - but I have fed this back).
Another helpful improvement would be being able to open a contact’s profile, click into a sent email, and see which links they clicked from there, rather than needing to go through the reports section.
None of these are major drawbacks - they’re just small usability improvements that would make an already strong platform even better. Review collected by and hosted on G2.com.
