Cova POS Reviews & Product Details

I like the customer service most so far. We had Square POS before this and their customer service was pretty much non-existent. I really like the checkout screen the most thus far and separating by category. The initial setup of Cova POS was SOOOOOO EASY! Even though the education portion was lengthy, it was understandable. The staff, Dan & Kate-lyn, have been SO helpful in making it effortlessly easy. I normally struggle with installing new software, but they are making it lovely, not scary, and user-friendly. They respond SO quickly, and it is so greatly appreciated. Review collected by and hosted on G2.com.

I wish that the loyalty program had more flexibility with how we would like to use it. Also, I wish there was an app we can use from our phone for working at remote events and selling products. Square POS allowed us to sell something no matter where we were, and it was convenient to have on your phone and ready to go. Review collected by and hosted on G2.com.

I like that everything is well organized and there are opportunities to have my feedback heard. Not only is that feedback heard, it is then acted upon and often dealt with in a very timely manner. Review collected by and hosted on G2.com.

There are things that I still wish Cova could do but I understand they are in development stages with some of these things. Review collected by and hosted on G2.com.

Things I like about the Cova POS include how easy it is to intake products and how seamlessly it communicates with METRC, especially when adjusting inventory. The pricing is also a strong advantage, it’s very affordable compared to other systems. Troubleshooting issues is straightforward, and their customer support team is responsive and helpful, offering a much better experience than other providers we’ve used in the past. Review collected by and hosted on G2.com.

Something I dislike about the Cova POS system is that it can be slow at times. For instance, when intaking new products, the screen often takes extra time to load, which can make the process feel inefficient. Another issue I’ve noticed is that concentrates and extracts aren’t tracked together. This separation makes it possible to accidentally oversell those products, and it feels counterintuitive to have to intake everything as concentrates just to ensure accurate tracking. Review collected by and hosted on G2.com.

I find Cova POS to be extremely user-friendly, which makes it easy to train new team members for everyday store use. The seamless integration of external services is another aspect I appreciate, as it enhances the customer experience by providing a quick and simple setup. The variety of reporting on sales metrics offered by Cova POS is impressive and valuable, as it empowers store managers to become experts in business analytics. Furthermore, the system's compatibility with popular systems used in cannabis retail stores provides a great selection and cost savings, ensuring the best possible customer experience in-store. I value the seamless initial setup process, supported by the readily available Cova team for any questions, ensuring a smooth transition. The fact that Cova POS was able to provide more options to support our long-term business growth was a significant factor in our decision to switch from GlobalTill. Overall, I am highly satisfied with Cova POS and would confidently recommend it to others. Review collected by and hosted on G2.com.

I do wish the loyalty rewards system was better and more defined for use in the stores. I would like to see some of the promotions capability tweaked so that the system would not double dip on promotions. The loyalty program could be defined to be more granular to better assist retailers to pivot and customize the program parameters to better suit their unique business model. For the promotions, it is just a tweak that tells the system to select the best deal if there are two overlapping options. Review collected by and hosted on G2.com.

I personally really like the support team at Cova POS. They are very good, listen to everything that needs to be done, and try to work with us. We've had reports made for us that Cova has never had before, which has been fantastic. They're always looking to improve as well. I really do like this product. The support team always looks for feedback, they’re willing to listen, learn, and react to our needs. They have implemented new things over time, which has been great for us as a company. I really like their feedback tab and the regular updates provided when something goes down. The onboarding process was great; we had excellent people taking care of us. We still have a great account manager, and it truly is a great company overall. We've had no problems since transitioning from our previous provider. I find Cova POS reliable and constantly evolving to improve their product. Review collected by and hosted on G2.com.

I would really like to see the implementation of online order functionalities. Specifically, having a system that automatically sends an email to the store when an order is placed, or an identifier on the point of sale system itself that could potentially cause the screen to flash. This would help in maintaining the flow of traffic within the stores and ensure that our team does not forget about a customer or their order. Additionally, this improvement could make it easier for our staff to manage orders more effectively without oversight. Review collected by and hosted on G2.com.

We appreciate how user-friendly Cova POS is, making the transition smooth and the setup effortless for our team. I find it valuable that Cova POS is willing to work with us on new reporting, as demonstrated when they added a filter to an existing report which allowed me to pull necessary data that wasn't initially available. Their responsiveness is also noteworthy, offering live updates when system issues arise, which ensures that our operations run continuously without interruption. These aspects significantly enhance our ability to effectively order and manage inventory across multiple retail locations, which is a crucial part of our business operations. Review collected by and hosted on G2.com.

I dislike that Cova POS does not allow for the deletion of old lot numbers after a certain time period, which can clutter the system with outdated information. It would be beneficial to have a feature that allows for the manual removal of obsolete lot numbers to streamline inventory management. Review collected by and hosted on G2.com.

I am really impressed with Cova POS due to its high usability that benefits both staff operating the physical POS systems and management accessing the back end. The ease of use significantly boosts our operations, making processes smooth and efficient. One of the standout features is the easy access to a wide variety of reports, which are just a click away. This accessibility saves us an enormous amount of time that would otherwise be spent manually pulling together data and compiling reports. Additionally, the automation of downloading product catalogs has dramatically reduced the manual input time, allowing us to focus our efforts more strategically. Moreover, the initial setup of Cova POS was very straightforward, which was a great relief. The system’s ability to seamlessly integrate with various other tools through APIs also demonstrates its flexibility and adaptability to our business needs. Finally, I appreciate that Cova POS supports our growing business well across our eight stores, making it a valuable part of our operations. Review collected by and hosted on G2.com.

I find the search functionality on the back end of Cova POS to be inadequate. Review collected by and hosted on G2.com.

I really appreciate how Cova POS is suitable for hemp or cannabis businesses, as it seamlessly tracks inventory and maintains Metrc. The personalization of the POS system to fit the unique products my business carries is impressive. I also find the support during onboarding with various features amazing, and the system setup was extremely easy for us. Review collected by and hosted on G2.com.

We are still working through the cash in cash out feature. Review collected by and hosted on G2.com.

What I like about Cova POS best is the support helpline and our account managers. They are always able to be reached if anyone on our team needs assistance. A secondary point is, the constant improvements they do on their software. Review collected by and hosted on G2.com.

What I dislike about Cova POS is not much to be honest. Review collected by and hosted on G2.com.

Cova truly simplifies cannabis retail. The advanced reporting features are excellent, and the support team is incredibly receptive to feedback and always willing to help us improve our processes. This has made it much easier for us to increase efficiency in different areas of our business. Review collected by and hosted on G2.com.

We have shared some feedback regarding the inventory count feature in Cova. However, there are currently both system limitations and internal processes on our end that affect this area. Review collected by and hosted on G2.com.