# Convin.ai Reviews **Vendor:** Convin **Category:** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Average Rating:** 4.7/5.0 **Total Reviews:** 548 ## About Convin.ai Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. ## Convin.ai Pros & Cons **What users like:** - Users find Convin.ai's **ease of use** makes call audits simple and effective, enhancing task completion efficiency. (9 reviews) - Users value the **high accuracy** of Convin.ai in capturing communication details and delivering reliable quality scores. (7 reviews) - Users appreciate the **user-friendly interface** of Convin.ai, making it easy to access call stats and insights. (6 reviews) - Users value the **auditing efficiency** of Convin.ai, praising its user-friendly interface for effective call assessments. (5 reviews) - Users appreciate the **ease of use** of Convin.ai, finding it very handy for auditing calls effectively. (4 reviews) - Dashboard Features (4 reviews) - Reporting (4 reviews) - Call Monitoring (3 reviews) - Call Recording (3 reviews) - Easy Access (3 reviews) **What users dislike:** - Users face **auditing issues** with ineffective keyboard use and incomplete reporting structures during their audits. (3 reviews) - Users find the **inadequate reporting** features of Convin.ai frustrating, impacting usability and data accessibility. (3 reviews) - Users experience **call flow management issues** , finding keyboard use ineffective during auditing processes, complicating navigation. (2 reviews) - Users feel there is a need for **improvement in support and efficiency** , particularly for local language processing. (2 reviews) - Users experience **inadequate AI capabilities** for effective auditing, as it struggles with accuracy and lacks scenario coverage. (2 reviews) - Limited Customization (2 reviews) - Poor Reporting (2 reviews) - Users experience occasional **slow loading times** with Convin.ai, affecting seamless usage and access to features. (2 reviews) - Time Delays (2 reviews) - Accent Recognition (1 reviews) ## Convin.ai Reviews ### 1. Best AI for Customer Conversations **Rating:** 4.5/5.0 stars **Reviewed by:** Anand P. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Convin.ai?** It helps me gain deeper insights into customer conversations. **What do you dislike about Convin.ai?** It can be expensive, depending on the pricing plan and the features you need. **What problems is Convin.ai solving and how is that benefiting you?** Increase customer satisfaction with personalized support ### 2. Convin.ai best tool to analyse the calls and emails **Rating:** 4.0/5.0 stars **Reviewed by:** Nithin S. | Senior executive at Fyers, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Convin.ai?** Analyzes customer interactions across voice, video, and email. Identifies keywords, topics, and sentiments. **What do you dislike about Convin.ai?** UI/UX Can Be Overwhelming Limited Customization Accuracy Variability **What problems is Convin.ai solving and how is that benefiting you?** 1. Scattered Customer Insights Teams struggle to track what’s said on calls or in emails. Convin captures and analyzes everything automatically. 2. Lack of Call Visibility Managers can’t listen to every call. Convin gives summaries, key moments, and scorecards so you don’t have to. 3. Inconsistent Sales Performance Hard to spot what top reps are doing differently. Convin highlights patterns and offers coaching tips based on real calls. 4. Slow Onboarding for New Reps Newbies usually take time to ramp up. Convin lets them learn from real examples and feedback right away. 5. Manual CRM Updates Salespeople forget to log stuff. Convin can auto-log call details and insights into your CRM. ### 3. Convin levels up my sales! **Rating:** 5.0/5.0 stars **Reviewed by:** Kuldeep Kumar Paliya . | admission counselor, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Convin.ai?** Conversations captured by Convin can be easily rewatched. - The Coaching sessions are simple to implement and improve call quality. - A powerful search feature that allows you to find a call by its content, participants, or call contents (based on the transcript), as well as an advanced keyword search filter is something that I used everyday. - Has the ability to share a specific excerpt, which is useful for sharing with colleagues. **What do you dislike about Convin.ai?** Convin has nothing to dislike - I'm a huge admirer. **What problems is Convin.ai solving and how is that benefiting you?** Convin is an excellent tool for learning, demoing, taking notes, and more. I couldn't accomplish my job without Convin, and it's a tool I use on a regular basis. Every sales organization requires this to increase sales conversations, transaction closing rates, and customer relationships. This is very useful when returning to re-listen to calls for discovery. ### 4. Accurate Tracking and Scoring **Rating:** 5.0/5.0 stars **Reviewed by:** Ansh C. | Holiday Cruise Sales Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Convin.ai?** The interface is very simple to use and monitoring of each call and resulted review analysis is also good. **What do you dislike about Convin.ai?** The reports shared by system should be generated in timeline format, also Average Quality review should be presentable on daily basis rather based on entire data. **What problems is Convin.ai solving and how is that benefiting you?** The real-time alerts about manual audits and performance metrics, ensuring prompt action on any issues.Convin also supports the improvement in performance by providing quality scores and detailed insights into call quality and script adherence. ### 5. Great experience with Convin. **Rating:** 5.0/5.0 stars **Reviewed by:** Diptanu D. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Convin.ai?** After few learning Convin captured all the details of Communication of agent and it shows the correct convin Quality score. **What do you dislike about Convin.ai?** It could be more speed up.Efficiancy could be more improve.Convin took extra time to learn Local language like Kannada,Tamil and Telugu.But for HIndi And english its the best. **What problems is Convin.ai solving and how is that benefiting you?** Convin is helping us on auditing the calls very easly .And it also concentrate on the quality check of agent like opening closure of call.When we do manual audit on convin and if we add up something new convin want us to right the point why we are disagree with convin point.And next time convin get his error correct Automatically. ### 6. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Suraj M. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Convin.ai?** A convenient platform and the support team is quite helpful throughout the setup and if any queries. **What do you dislike about Convin.ai?** A little rigid with what reports they have. They are good although a little customization here and there would be great! **What problems is Convin.ai solving and how is that benefiting you?** Easy report generation, good dashboard and parameter analysis. ### 7. Convin Review **Rating:** 5.0/5.0 stars **Reviewed by:** Pratham S. | Holiday Cruise Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Convin.ai?** It is easy to access and also understand various languages. **What do you dislike about Convin.ai?** When we are having a conversation with any guest and there is any sound coming from there background it causes a fall in our quality score! **What problems is Convin.ai solving and how is that benefiting you?** Problem:- Manual Quality score. Solution:- On the spot quality score and training. ### 8. Easy to cordinate with calls **Rating:** 5.0/5.0 stars **Reviewed by:** Nitya Raj S. | Holiday cruise sales expert, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Convin.ai?** Can get my call stats very easily on the overall dashboard. **What do you dislike about Convin.ai?** Call flow can be managed more fluently . **What problems is Convin.ai solving and how is that benefiting you?** It is very easy for myself to get my call reviews, raise any dispute over the audit performed over my call. It is easy to manage with decent UI Flow. ### 9. It can generate multiple insights with respect to conversation and reports also. **Rating:** 5.0/5.0 stars **Reviewed by:** Naresh C. | Quality Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Convin.ai?** In the audit dashboard, I get multiple metrices with respect to the manual audits perform on real time basis. Moreover it is very usefull for the agents to keep a track in one single go and get notified over every manual audit. **What do you dislike about Convin.ai?** it is majorly audit some specific category type calls like sync and license attach. **What problems is Convin.ai solving and how is that benefiting you?** before convin we use manual audit in google sheet and excel, but after convin it is easier and time convenient. ### 10. Role of convin in Auditing **Rating:** 4.0/5.0 stars **Reviewed by:** diptimayee s. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Convin.ai?** It helps to find out the leads easily and helps to choose effective leads. It helps to find out reports easily as per parameters. **What do you dislike about Convin.ai?** Sometimes we face issues where convin is not able to pick the voice of executives and customers rather that all good. **What problems is Convin.ai solving and how is that benefiting you?** It helps to find leads within seconds and as per score sense we can pick the calls which gives more helpful insights. ### 11. Experience was good **Rating:** 5.0/5.0 stars **Reviewed by:** Swati R. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Convin.ai?** We can check shortly audits calls,We can check on convin that how many customers refuse to make calls again and again by writing on the number of calls. after that we can easyly marked DND **What do you dislike about Convin.ai?** Some time audits not showing in covin and and hagning issue **What problems is Convin.ai solving and how is that benefiting you?** We can check on Kavin that how many customers refuse to make calls by writing on the number of calls. ### 12. Convin Audit Review **Rating:** 4.0/5.0 stars **Reviewed by:** basavakiran M. | Quality Auditor, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Convin.ai?** Can transcript the calls with 70-80% accuracy **What do you dislike about Convin.ai?** while auditing can't use keyboard effectively specially to forward and rewind the calll - Need to click on call duration with mouse then use keyboard. Just need to adjust the dufault cursor where to be. **What problems is Convin.ai solving and how is that benefiting you?** can get all the audit report with a single click, Can minimize the audit parameters as per the requirements. ### 13. Good accuracy **Rating:** 4.0/5.0 stars **Reviewed by:** Debjani B. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Convin.ai?** Good UI-to find out the agent's audit percentage,to take the data properly. **What do you dislike about Convin.ai?** Need improvement in solution part,further assistance section and the referral part. **What problems is Convin.ai solving and how is that benefiting you?** By providing the score sence -it's reduces the time to choose the calls for audit.Better call quality. Before we used to use google sheet to maintian the data but now it's became easy to check the previous audit. ### 14. MAXIMIUM EFFECENICY FOR CALL TRACKING **Rating:** 5.0/5.0 stars **Reviewed by:** Sachin K. | HOLIDAY CRUISE SALES EXPERT, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Convin.ai?** EASY ACESS TO CALL RECORDING & THEIR STATS **What do you dislike about Convin.ai?** CALL FLOW MANAGMENT CAN GET MORE SMOOTH. **What problems is Convin.ai solving and how is that benefiting you?** CALL TRANSCRIPTION ARE GETTING MORE BETTER , IT PROVIDES IN DEPTH ANNALYSIS AND INSIGHTS ### 15. Nice Experience **Rating:** 4.5/5.0 stars **Reviewed by:** intekhab a. | CSAT, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Convin.ai?** Very Easy to use and CSAT report is very clear. **What do you dislike about Convin.ai?** Everything is fine , sometimes while working on convin it gets logged out , but the good thing is that again work is resumed from where it was left. **What problems is Convin.ai solving and how is that benefiting you?** to identify the lead we lacked,getting highlighted points to work on. It is very easy to use as compared to excel. ### 16. Useful For Audit **Rating:** 5.0/5.0 stars **Reviewed by:** Sumita O. | Qulaity, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Convin.ai?** Ease to Use and Very Handy to Audit the calls **What do you dislike about Convin.ai?** As such Nothing as per the Audit perception **What problems is Convin.ai solving and how is that benefiting you?** 100% Call Audit ### 17. Makes your work easy **Rating:** 5.0/5.0 stars **Reviewed by:** Anil Nimbalkar . | Senior executive-Quality, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Convin.ai?** Reduces the workload and gives more insights on improving the process and experience **What do you dislike about Convin.ai?** Should give us option to customize however we want **What problems is Convin.ai solving and how is that benefiting you?** Convin enhances customer efficiency by providing intelligent, context-sensitive scripts and troubleshooting guidance that automatically appear during customer interactions. These dynamically generated audio-assisted resources enable support representatives to quickly access relevant information, significantly reducing response times and improving the overall quality of customer service. It is easy to use. ### 18. CONVIN for Titan Audits CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Conway Raymond Goodman . | Senior Manager : Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Convin.ai?** Very user Friendly , Easy to navigate , auditing purpose **What do you dislike about Convin.ai?** The AI part can be better in regards to accuracy **What problems is Convin.ai solving and how is that benefiting you?** We used to use XL before we got trained on convin It helps us in regards to faster audits , the AI audit insights help us to share better feedbacks with the team. ### 19. It helps me feel easy to identify the agents performace easy **Rating:** 5.0/5.0 stars **Reviewed by:** Pavan K. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Convin.ai?** It is simple and easy to use and understand **What do you dislike about Convin.ai?** when clicked on call to audit creates a new window/dashboard **What problems is Convin.ai solving and how is that benefiting you?** It is easy to audit the calls and review the agent's performaces how to and it also helps to pass the feedback ### 20. Review About Conwin-- Helpful to all levels in a BPO **Rating:** 5.0/5.0 stars **Reviewed by:** Moumita Sarkar(QA) . | Senior Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Convin.ai?** Easy to use and access. It has a lot of helpful features. 1. Dashboard for easy visual experience 2. Statistics provided for manual and AI audits **What do you dislike about Convin.ai?** SOme of the reporting structures are not all comprehensive and not user friendly. There is also no clink to paste option available. If one wants to audit the auditor, the original audit gets overwritten. **What problems is Convin.ai solving and how is that benefiting you?** Sharing feedback was tedious as every feedback had to be sent manually. Also, keeping a tab of the agents audited was tiring. This problem has been resolved with the advent of Conwin. ### 21. Convin has helped me reduce my time that was consumed for auditing **Rating:** 5.0/5.0 stars **Reviewed by:** Yuga J. | Sales Quality Auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Convin.ai?** My team's performance as agents, I am able to track who all are satisfied with my auditing and who all are having disputes. The user-friendly interface, simple API connectivity, and readily available documentation make it easy to combine data in a convenient manner. With the option to grant access with the required privileges and screens, creating an agent for data integration is also really simple and smooth. **What do you dislike about Convin.ai?** Although there are occasionally a few small errors and inaccuracies in the report area, I believe that most of the features are outstanding. Since the data is saved, this has no impact on the scoreboard, however it could be worthwhile to investigate. **What problems is Convin.ai solving and how is that benefiting you?** Instead of building the Quality Assurance scores separately for each of the agent who belongs to my in Excel and combining the data from several QAs, with Convin, it is easier to make the entire process in one platform where the parameters are predetermined and already configured. ### 22. Easiest way to Audit **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed Y. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Convin.ai?** 1. Convin gives a defined data based on date strusture which helps do live audits. 2. Application gives easy uasge with the key tabs. 3. Very smooth to manage Playback speed while listening to the call. 4. Very efficient to create our Audit form and making it user friendly. 5. Convin gives a Simplified Raw data and also reports, which save a lot of time. 6. Convin can be used in multiple tabs without any lag. **What do you dislike about Convin.ai?** Since convin has alot of data to features it is very likely to buffer sometime. **What problems is Convin.ai solving and how is that benefiting you?** Convin.ai is by far the best AI tool I worked with, it gives fantastic analysis of audits done and quality scores given, by simplifying the auditor and agent with team leader for all kinds of data review and error understanding which gives better plan f action of improvement. ### 23. Very easy and accesssible **Rating:** 4.5/5.0 stars **Reviewed by:** Abrar K. | Personal Policy Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Convin.ai?** It gives us all the required information about our quality score, Like for the week or for the particular month or current month and necessary information has been provided end to end details and gives a clear picture to understand where exactly we are lacking and to understand and implement things for the next call and as we are used to it on a daily basis henec its very muych user friendly. **What do you dislike about Convin.ai?** It gives only the lead id not the customer mobile number which needs to be improved and rest everthing is amazing!!! **What problems is Convin.ai solving and how is that benefiting you?** It gives all clear feedbacks and reviews about our call, each and every corner so that we can check and make the necessary improvements and glipse of overall call quality which helsp us in impoving continously ### 24. Audits and performance **Rating:** 5.0/5.0 stars **Reviewed by:** Syed R. | Customer support- Executive • Health Presales, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Convin.ai?** Good to find the application with the most unquie features, easy to find audit details and use of the application is very easy to find the audits and remarks, easy to correct our mistakes, with the help of the Filter option we can find the data according to our requirement and for the certain duration. For anyproblem Support of the staff is helpful, and it's frequency of the useage is day to day implementation of good things. **What do you dislike about Convin.ai?** It will be good if we find the task as soon as we open the application. **What problems is Convin.ai solving and how is that benefiting you?** We can be easily able to audit and it is easy to update the remarks, which will be helpful and not to repleat the same mistake again. ### 25. CRM - Performance and work experience **Rating:** 4.5/5.0 stars **Reviewed by:** Shoaib ulla b. | Health policy advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Convin.ai?** User Friendly gives the data to analysis the quality score monthly wise and custom range to check the daily performance and helps to improve the performance by looking to the scores. and easy to acknowledge the quality calls. **What do you dislike about Convin.ai?** while getting the filter option for monthly it gets change after refresh which can be fix by new update. **What problems is Convin.ai solving and how is that benefiting you?** its giving us all the qualiy records of the customers to analyse the feed back and to get to know the errors and mistakes done while calls and to make it as improvement on the next conversations. its helps us to look our quality of conversations on call done and to make ourself better to avoid the mistake and crack the sales. ### 26. Best audit tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nikunj M. | Quality auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Convin.ai?** Best features of convin includes detailed call insights, customisable scorecard, dashboards, monitoring, user friendly interface, actionable reports all driven by AI **What do you dislike about Convin.ai?** It works on capturing the data via word basis so accuracy is not 100%. Manual audits includes the scenario however AI does not cover scenario wise audits **What problems is Convin.ai solving and how is that benefiting you?** Detailed call insights which provides a deep knowledge of the call and also what things to improve ### 27. Convin evaluates the transcript very well **Rating:** 4.5/5.0 stars **Reviewed by:** Deepika P. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Convin.ai?** I Yet can customize Convin to suit my needs, and the customer support is excellent. I appreciate that data analytics can be generated based on the measurements and that reports can be retrieved. I particularly adore the additional analytics capabilities, which have made data compilation easier. **What do you dislike about Convin.ai?** Yet I have not faced any issues as such to dislike. It was quite easy to implement the features. **What problems is Convin.ai solving and how is that benefiting you?** Before getting hands with Convin I was using google sheets which occupied a lot of my time. With convin im able to perform the audits and fastrack the audit process at a single platform. ### 28. Convin helped me improve my soft skills and performance **Rating:** 5.0/5.0 stars **Reviewed by:** Rajesh D. | Policy Advisor and customer support expert, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Convin.ai?** in my whole experience with all the companies i have been worked in , there were multiple tools used for the quality check of calls where there was no easy way to track up the stats. in ACKO the convin tool has be very helpful to track the stats and improve my performance. due to the AI feature my quality team is having a benefits to audit multiple calls very easily and sharing the details will in easier way. it gives the details of the points which can be improved with the marking feature. also as a agent the dispute feature is also very helpful to point any wrong markdown that can happen. **What do you dislike about Convin.ai?** I have not faced any issue to review my performance in convin yet. convin is the best way to review my calls **What problems is Convin.ai solving and how is that benefiting you?** convin is solving the issue of bulk audits of calls without lacking accuracy . The AI feature comes handy for quality team to audit the calls ### 29. Convin Review **Rating:** 5.0/5.0 stars **Reviewed by:** Abhin K. | Health Policy Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Convin.ai?** Easiest patform to bring all audits under one roof with all the required number of features. Best designed app with simple procedures and easy to use. Good and quick customer support in resolving any issues. I use the app on a regurlar basis to understand my quality on calls and maintain level of business. The software has an excellent ease of integration with freshdesk. The new device has been designed with features that will make it easier to install, for ease of implementation. **What do you dislike about Convin.ai?** Nothing to dislike. It is the perfect platform i have used. **What problems is Convin.ai solving and how is that benefiting you?** Convin helps me in viewing and understanding my quality scores and in maintaining my quality of business ### 30. Speech analytics tool that helps improve my quality score **Rating:** 5.0/5.0 stars **Reviewed by:** venkatesh s. | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Convin.ai?** Convin is useful for 1. compliance 2. script reading as it provides accurate transcript 3. appropriate dispositioning with respect to tags for calls 4. It help in holding agents like me accountable for their KPIs as we can track our account score as a win/loss deal. It's a great product for manual quality assurance scoring. **What do you dislike about Convin.ai?** I don't have any issues facing and its easy to use the AI **What problems is Convin.ai solving and how is that benefiting you?** I enjoy how simple it is to make my own scorecards on the basis of my daily conversations and weights to accurately represent the significance of each need in respect to the training task. It's really simple for me to coach with, comprehend, and adapt to. It's fairly manageable and highly configurable. It is quite smoothly integrated with our telephony too. Everyone can gain a clear understanding of their own performance as well as that of the team. ### 31. Convin give proper insights of conversation happened with the customer **Rating:** 3.0/5.0 stars **Reviewed by:** SANDEEP M. | Senior Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Convin.ai?** The best part of Convin is he can judge based on a conversation whether the customer is interested or not(Accuracy for this is almost 80% )which is a great number, Easy to use not complex and the Features are enough to analyze a call, Great help for call Auditors **What do you dislike about Convin.ai?** Some issues are there like multiple times it happens that Convin missed whether the executive has said his name on call or not and the follow-up time Given by the customer. Hopefully I think these small things can be improved **What problems is Convin.ai solving and how is that benefiting you?** We were using Google Sheets and manual audits, Great to have Convin, ### 32. Best Automated Call Analysis Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Chirag N. | Education Counselor, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Convin.ai?** I utilize various functionalities including the parameter dashboard and automated call quality feature within Convin, all of which are user-friendly. Moreover, the support team is consistently accessible to assist with any implementation requirements. **What do you dislike about Convin.ai?** Currently, there's nothing about Convin that I find disagreeable; ultimately, it effectively addresses my business-related challenges. **What problems is Convin.ai solving and how is that benefiting you?** Originally, we lacked a tool for both manual and automated call analysis, leading to numerous challenges for our Manual QAs. They had to navigate between Ameyo for call playback, Google Sheets for tab switching and auditing, and Excel for recording responses, all of which were then shared individually via email. ### 33. Fantastic online tool for quality control and customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jinal P. | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2024 **What do you like best about Convin.ai?** I appreciate how each line item is so detailed to aid the user in better understanding the operations. Convin is an excellent online tool offered to businesses of all sizes for tracking customer service quality. I have benefitted so much from Convin. I feel Convin is easy to Use, and Analytics are Easily Implemented Daily usage for me Easily Inetgrated Convin's flexibility allows firms to tailor their quality control procedures to our own requirements, making it an extremely useful tool for evaluating and improving customer service quality. **What do you dislike about Convin.ai?** There are moments when it is unnecessarily slow but the reports and dashboard are really. **What problems is Convin.ai solving and how is that benefiting you?** Thanks to their quality indicators, I can quickly pinpoint areas that need improvement and take appropriate action to fix them. Convin's analytics features help our clients identify customer care agents that need further training by looking at the data collected on various parameters. Because of the tool's capacity to spot patterns of often made errors or subpar work, our team is able to take proactive steps to improve the agents' skills such as me and, ultimately, the overall quality of their customer support. Convin's flexibility allows firms to tailor their quality control procedures to our own requirements, making it an extremely useful tool for evaluating and improving customer service quality. ### 34. Convin keeps me going and improving my performance as a representative **Rating:** 5.0/5.0 stars **Reviewed by:** Anuj K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Convin.ai?** Convin's especially useful as it points out areas that need to be improved in order to guarantee skill development. I have so much improved by keeping a track on my stats and implemented the AI Feedbacks provided in Convin. Convin is really beneficial. It offers extensive customizability. The summaries provide a clear picture of the score. The categories of each template are divided into several sections, making the system simple to evaluate a call. I also appreciate that each time stamp in the transcription has a comment functionality next to it. **What do you dislike about Convin.ai?** Since I use so much out of Convin everyday, I feel the product has achieved great heights and is helping in many ways. AI lacks at some point. Else customer support team is also great. **What problems is Convin.ai solving and how is that benefiting you?** Convin's especially useful as it points out areas that need to be improved in order to guarantee skill development. I have so much improved by keeping a track on my stats and implemented the AI Feedbacks provided in Convin. Convin is really proved beneficial to me. It offers extensive customizability. The summaries provide a clear picture of the score. The categories of each template are divided into several sections, making the system simple to evaluate a call. I also appreciate that each time stamp in the transcription has a comment functionality next to it. ### 35. Saves time, provided accurate transcript, good call quality recordings. **Rating:** 5.0/5.0 stars **Reviewed by:** Shekinah S. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Convin.ai?** Manual Audits are easily located. You receive training when you initially join, and it is easy to design a new audit template to enable you to modify the way you are marking. Convin offers a plethora of options for ML and reporting. Those who don't use the scorecard frequently will find it to be straightforward to use and understand. lowering the amount of labor-intensive manual data collection, analysis, and presentation. **What do you dislike about Convin.ai?** Inaccurate data download, sometimes it is diffucult to track data and timeline. **What problems is Convin.ai solving and how is that benefiting you?** Reduced use of Excel, reports already made. ### 36. My experience with convin **Rating:** 5.0/5.0 stars **Reviewed by:** ROHIT S. | Motor Claims/Agent, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Convin.ai?** Convin's reporting menu makes it simple to find departmental trends. You can see anything you want to see with the filters such as date range filter, duration filter, reps filters, teams filter, as well as Convin provides some extensive filters will which you can track your AI and manually audited calls. With Convin, I've seen improvement every week. We genuinely wanted to improve our QA procedure, and convin enabled us to hold agents responsible. **What do you dislike about Convin.ai?** Have not faced any issues with Convin so far. **What problems is Convin.ai solving and how is that benefiting you?** Extensive search by Convin to stand out among all the meetings. ### 37. Easy to assign marks and proper summary of the call **Rating:** 4.0/5.0 stars **Reviewed by:** Jithinlal v. | quality analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Convin.ai?** Easy to use. Less time-consuming for the audit. Automatic feedback mail option. Good summary of the calls **What do you dislike about Convin.ai?** Need proper transcript AI scoring is not accurate. suggestion for the improvement of the agents need to be improved. **What problems is Convin.ai solving and how is that benefiting you?** I was taking more time to send the feedback mail - Convin helped me to avoid sending the mail and I can use the time for another audit. I was auditing the call in Excel sheets, After using Convin, I got a dashboard to mark the comments and assign the marks, which made it easy to use. ### 38. Good platform to analyze speech in any form of conversation. **Rating:** 5.0/5.0 stars **Reviewed by:** Raman T. | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2024 **What do you like best about Convin.ai?** I enjoy the graphical representation of the scores and the interface. The side menus, which display your score and customer sentiment status, are another feature I use daily to track my performance. I find the menus regarding Stats, AI Feedback, Topics, Moments, and Snippets to be quite helpful any easy to implement & use. I also enjoy getting email notifications anytime someone audits my calls, comments, or provides feedback. I've improved the caliber of my call deliveries. Because they offer various perspectives for each feature and metric that a manager, agent, or auditor can utilize, reports and dashboards are helpful in every way. Zendesk quite smoothly integrated with Convin. **What do you dislike about Convin.ai?** The only thing I would modify is that I can only delete comments made at a particular time stamps; I am not able to edit them later. If there are any grammatical errors, there should be an option to help me edit it out. However, Convin support team's assistance is incredibly helpful and responsive! **What problems is Convin.ai solving and how is that benefiting you?** I find the menus regarding Stats, AI Feedback, Topics, Moments, and Snippets to be quite helpful any easy to implement & use. I also enjoy getting email notifications anytime someone audits my calls, comments, or provides feedback. ### 39. Easy to handle the audits **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul R. | auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Convin.ai?** easy to complete our task in this portal **What do you dislike about Convin.ai?** some time its not working properly due to technical glitch **What problems is Convin.ai solving and how is that benefiting you?** Its identify the little and all kind of errors over the call ### 40. Scorecards by both Convin as well as Auditors at a same place **Rating:** 4.5/5.0 stars **Reviewed by:** Jaya R. | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Convin.ai?** I enjoy how simple it is to make my own scorecards and weights to accurately represent the significance of each need in respect to the training task. It's really simple for me to evaluate with, comprehend, and integrate to the lead dealing conversation. Convin on a daily basis gives us a way to score calls for internal quality control. We can also utilize those scorecards as a coaching tool, allowing our managers with an alert to hear what went wrong on the call, follow the scorecard, and provide guidance on the mistakes. After then, we make goals and plan follow-up for next calls using the comment section. **What do you dislike about Convin.ai?** Some features ate bit complex to implement otherwise it's really useful. The scorecards' compliance section is the least useful to me. I'm not positive if this is a result of our industry, but I'm not quite sure how to apply this rating option. **What problems is Convin.ai solving and how is that benefiting you?** Convin assists me in identifying areas for improvement as well as helping the team target important KPIs. It's fairly manageable and highly configurable. Everyone in my team is able to gain a clear understanding of both their individual and team performance. ### 41. My experience with Convin as an agent **Rating:** 5.0/5.0 stars **Reviewed by:** Zeelkumar p. | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Convin.ai?** Mentioning all the points what I liked the best about Convin.ai: 1. Wide range of features such as AI Feedback, Comments, Share with anyone, transcription, summary, word cloud, and many more regarding a particular meeting that has helped me enhance my knowledge in dealing with a customer. 2. It is easy to use AI based platform. 3. Implementation of Customer Sentiment Analysis provided by Convin and how it's calculated gives super easy to understand evaluation. 4. With Account based scoring , I try to convert as many deals as wins. 5. A special mention to the response time of support team. **What do you dislike about Convin.ai?** Not a long time since I have known this platform but so far it has helped me as well as my team to improve. To mention the dislike, I would say there are a lot of features that needs a proper training from the Convin team to help one understand the use case. **What problems is Convin.ai solving and how is that benefiting you?** Not a long time since I have known this platform but so far it has helped me as well as my team to improve. Implementation of Customer Sentiment Analysis provided by Convin and how it's calculated gives super easy to understand evaluation. Convin analyzes speech very well. ### 42. Revolutionizing Quality Audits - How convin.ai enhances our call management efficiency. **Rating:** 5.0/5.0 stars **Reviewed by:** Asha B. | Policy Advisor, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Convin.ai?** Convin.ai has truly elevated our quality management at Acko. It's intuitive platform integrates call audits, quality scores and recordings effortlessly, making it easy to track and improve performance. The tool is powerfull analytics and user friendly interface have streamlined our processes, significantly boosting our operational efficiency. Convin.ai is indispensable for maintaining our high standards and driving continuously improvement. **What do you dislike about Convin.ai?** Convin.ai is exceptional in every aspect. It's robust features and intuitive design make it the idle tool for quality management, exceeding all expectations and needing no enhancements. **What problems is Convin.ai solving and how is that benefiting you?** It helps me understanding my quality scores and tracking my quality team audited call records. ### 43. Convin has enhanced our efficiency, improved customer satisfaction **Rating:** 4.5/5.0 stars **Reviewed by:** Saurabh Sharma s. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Convin.ai?** We have been using the Convin tool in our call center for the past Five months, and it has significantly transformed our operations. The call analytics feature provides in-depth insights that help us understand customer interactions better and improve our call quality. One of the standout features is the automated call transcription and sentiment analysis, which has saved us countless hours in manual review and provided actionable data to enhance our customer engagement strategies. **What do you dislike about Convin.ai?** Need to work on the LMS to enhance the learning experience for users. **What problems is Convin.ai solving and how is that benefiting you?** Convin has enhanced our efficiency, improved customer satisfaction, and provided our team with the tools necessary to excel. ### 44. Best Audit Tool Ever Use **Rating:** 5.0/5.0 stars **Reviewed by:** Kumkum S. | Quality Analayst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Convin.ai?** 1. It helps me get relevant audit reports in just a few seconds through the tool to reduce my productive time. 2. Transcripts help me to audit more efficiently. **What do you dislike about Convin.ai?** Earlier, I was facing difficulty finding audit samples through disposition, now it's reflected on the meeting page which helps me pick audit samples more effectively. **What problems is Convin.ai solving and how is that benefiting you?** It's reduced my productive time to get relevant & business reports by the name of headers and also gives insights that help us to improve our basic process hygiene by pulling data. my overall experience was masterful!! ### 45. Convin really helps us achieve our organizational goals. **Rating:** 5.0/5.0 stars **Reviewed by:** Chahilkumar P. | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2024 **What do you like best about Convin.ai?** I get to view my scores as well as team's scores. In addition, I can watch every audit and ask my managers for input on the conversations I had with Get Feedback feature. I'm learning how to make my calls better. I am improving when it comes to customer service. Convin is adaptable and scalable and easy to use, all at the same time. Easy to implement and Before this, we lacked a platform for quality assurance. A useful QA procedure has been implemented with Convin's assistance. Customer Support team is also readily available to solve our queries. **What do you dislike about Convin.ai?** Customer Intelligence from a point of AI can be improved as rarely it give inaccurate analysis. **What problems is Convin.ai solving and how is that benefiting you?** Though it is solving many of our problems like I mentioned before this, we lacked a platform for quality assurance. A useful QA procedure has been implemented with Convin's assistance. Convin can improve in terms of accuracy. ### 46. Auditing Process has been made very easy with Convin **Rating:** 4.5/5.0 stars **Reviewed by:** JAFAR A. | Quality Auditor, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Convin.ai?** It helps to identify the leads that need to be audited wherein we can check the scores and the mark downs given by the Convin which helps to pick the lead and the reports generated through Convin also helps to analyse the data and give inputs for the process improvements. **What do you dislike about Convin.ai?** Sometimes it gets logged out autimatically while working on the platform. Sometimes the data is not updated on the real time basis as per the CRM linked to Convin. **What problems is Convin.ai solving and how is that benefiting you?** Previuosly I have used multiple tools for auditing which were not AI based, Convin is the first AI based platform which I used for audit and found it helpful in multiple ways. ### 47. CONVIN = Advanced yet Simple Speech Analytics Software **Rating:** 5.0/5.0 stars **Reviewed by:** Jignesh K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Convin.ai?** Convin's extremely user-friendly interface is its most helpful feature because it saves you from wasting valuable time figuring out how to utilize the system. This has a significant impact, particularly on hectic days. Convin has excellent representation, therefore I use it for analysis instead of a spreadsheet. It assists me in achieving all of my goals. Smoothly integrates with other softwares such as calendar and CRM. Customer Support has made me understand the product so easy to use. **What do you dislike about Convin.ai?** Sometimes the login process is broken or too slow. I'm hoping Convin will take care of all the requirements for the customer-centric sector soon! **What problems is Convin.ai solving and how is that benefiting you?** Convin is assisting in solving the primary issue, which is the most frequently marked-down area for QA; This makes it simple for me to recognize trouble regions in a meeting. It enables us to track trends over time and evaluate the team's performance. I use it for analysis instead of a spreadsheet. ### 48. Convin can filter the data. **Rating:** 4.5/5.0 stars **Reviewed by:** kiran P. | quality analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Convin.ai?** 1. Convin is helpful to filter out your sales leads like hot leads and cold leads so that we can clearly understand the leads' status without making calls. **What do you dislike about Convin.ai?** 1. Regarding the accountant's page UI, it is good to use for auditors like in the meetings page, but we are facing a little difficulty on the accounts page. **What problems is Convin.ai solving and how is that benefiting you?** Before implementing Convin, we were facing difficulties in structuring the data according to quality parameters. After implementing Convin, the call audit data is automatically structured by Convin itself. ### 49. Accurate and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Shuaib U. | Policy Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2024 **What do you like best about Convin.ai?** Convin is best for accuracy and interface, the navigation and easy access makes it user friendly at view and review reports. Work has got much easier with Convin. **What do you dislike about Convin.ai?** Works everytime flawlessly just takes time to load in rare cases. **What problems is Convin.ai solving and how is that benefiting you?** It helps me view audits and get a detailed info on notes mentioned. The dashboard helps to give a review with various filters available which makes to view the overall statistics. Has been a great help providing clarity on audits. ### 50. Keep Your Team's Work at a High Standard with Convin! **Rating:** 5.0/5.0 stars **Reviewed by:** Rakshitha g. | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Convin.ai?** Convin is easy to use and a great way to go deeper into how I can strengthen and contribute in my team! Convin is assisting us in identifying our shortcomings and challenges at the individual representative level. Extremely thorough and efficient. provides reliable data. It breaks important categories to cover down for me while having a conversation and solves the problem of making sure I am covering all of our important points during a call or demo. **What do you dislike about Convin.ai?** as a software convin is best, but as per our company's requirement, it can provide much better feautres. **What problems is Convin.ai solving and how is that benefiting you?** Other than some reporting time periods i.e. downloading time, there's not much dislikes for me to mention about Convin. Saves our time in all ways such as word analysis(calls gets filterised through word search). ## Convin.ai Discussions - [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) - 2 comments - [View Convin.ai pricing details and edition comparison](https://www.g2.com/products/convin-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-25+00%3A51%3A31+-0500&secure%5Bsession_id%5D=ac093c5d-3785-4db4-9e70-134c9134c0b5&secure%5Btoken%5D=428d8d85073cb5318e36a0b4ff24f99abd2a0bccfa04f8a1a59c88b4783c34e3&format=llm_user) ## Convin.ai Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Convin.ai Alternatives - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,465 reviews) - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (576 reviews) - [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) - 4.5/5.0 (2,897 reviews)