Constant Contact Reviews & Product Details

To be honest, there's nothing about Constant Contact that I truly love. It gets the job done and allows me to create and send emails for my clients, but I think there are better options out there. Review collected by and hosted on G2.com.

While Constant Contact's UI is fine, I find the UX to be lacking. Switching between different client accounts is clunky and a bit annoying. The email builder isn't very intuitive, and it can be frustrating whenever I need to rearrange or adjust an email template. Additionally, I experience login issues regularly where I get a message saying Constant Contact's "login is down," but then it works when I try logging in via an incognito window. Perhaps this is a cookie/caching issue on my end, but it's not something I've experienced with any other website on my computer. Review collected by and hosted on G2.com.

The system is easy to use. It has a great help database with can answer most of your questions and if you need more help, customer service is great and easy to get in touch with. Their help database contains a lot of videos so if you're a visual learner it's a great tool.

I love their resend to non openers feature. We've seen big improvements in our overall open rate on email campaigns using this feature. It's also easy to organize campaigns within this system and organize your contacts. Review collected by and hosted on G2.com.

I wish it has more detailed reports available. I'd like the option to get a report on only campaigns for a certain folder. I'd also like the ability to save the reports as pdfs. I find the report section pretty basic overall.

Also they don't have the ability to insert tables in your template. While I can usually find a workaround for this, there's been a time or two being able to add a table would have really improved the appearance of my email. Review collected by and hosted on G2.com.

I use Constant Contact to communicate with 534 employees across 4 states. I love that it prevents us from missing anyone in our company by allowing us to upload CSV files of employee contact information. I really enjoy the ability to upload flyers and designs we've already created, and it's awesome that I can also create communications from scratch. Plus, the ability to store photos and data such as company headshots and signatures is really helpful. This means we can digitally "sign" communications with a specific executive's saved signature and include their photo, which is pretty neat. Implementation was extremely easy, and now we have several Constant Contact accounts used within our company. Overall, the ease of use and the flexibility in managing our communications stand out as top features. Review collected by and hosted on G2.com.

I find it frustrating that you can't update contact lists when communications are scheduled. It seems like there should be a way to keep the existing contact list on file for scheduled communications while still being able to update the contacts for future communications. Review collected by and hosted on G2.com.

Constant contact makes dishing out high quality emails easy. I like using the AI template creator as it helps me structure my emails & cater them to my desired audience (teachers & students). It's very simple to use, simply tell the AI what you're looking to create & it sets you up with a ready to use template that you can "plug & play" with. I also really appreciate the Ai support on the subjects / preheaders. This is an area I always have struggled with and I find the AI suggestions are great for guidance! Review collected by and hosted on G2.com.

I would have to say that I don't have a lot of complaints other then some issues with when we try to send test emails through one of our associated emails. It doesn't seem to have a rhyme or reason for when this happens but, it's not super frequent. Other than this minor complaint, constant contact has been good to us and their support is prompt! Review collected by and hosted on G2.com.

At first, I was hesitant to take on another subscription as part of my monthly expenses. Still, signing up for Constant Contact turned out to be a worthwhile investment. Their design team helped me build a professional email template, and once that was set up along with uploading my contact lists and committing to a weekly email routine everything started to click.

The results came sooner than I expected. I received an inquiry from someone who had been following my email updates and wanted to interview me about listing their home. Now my email marketing program runs smoothly, and I can easily update and send my weekly newsletters. On occasion I need assistance to change or fix something, some items can still be complicated. Overall, the return on investment has been great. Review collected by and hosted on G2.com.

When I uploaded my old and new contacts, I was temporarily locked out of the system because they were skeptical about the source of my contact information. I explained that I had used multiple CRM systems over the years, and these contacts were an accumulation from those various platforms. After a lot of effort and a frustrating period of time, they restored my access and the system was back up and running. Review collected by and hosted on G2.com.

I like how easy it is to create and send professional-looking emails without needing to be super technical. The templates make it simple to get started, and I can customize things pretty quickly instead of having to build everything from scratch. Review collected by and hosted on G2.com.

The main thing I’d say is that the editing can be a little frustrating at times. It’s easy to use for basic emails, but when I want to customize the layout or remove certain elements, it doesn’t always work the way I expect. I also think the pricing can get a little high as your contact list grows. Overall, though, these are more minor annoyances than dealbreakers for me. Review collected by and hosted on G2.com.

What I like best about Constant Contact is how easy it is to create and manage professional email campaigns. The templates and drag-and-drop editor make it simple to design emails without needing advanced technical or design skills. I also really like the contact management and segmentation features, which make it easy to organize audiences and send targeted campaigns. The reporting and real-time analytics are another big plus, as they help me quickly understand engagement and improve future campaigns. Review collected by and hosted on G2.com.

One thing I dislike about Constant Contact is that some of the advanced features can feel limited compared to other marketing platforms. The customization options for email designs could be more flexible, and the automation capabilities could be more powerful. Pricing can also become a concern as the contact list grows. Overall, it works well for basic email marketing, but there is room for improvement in advanced automation, customization, and pricing flexibility. Review collected by and hosted on G2.com.

Constant Contact is easy to use and makes email marketing feel simple and efficient. I especially appreciate the user-friendly interface, the professional, customizable templates, and how straightforward it is to create, manage, and track email campaigns in one place. The automation and reporting tools are also useful, helping me save time while giving me a clearer view of how my campaigns are performing. Review collected by and hosted on G2.com.

The pricing can feel a bit high, especially for smaller businesses or for users whose contact lists are growing. I also think some of the more advanced automation and reporting features could benefit from added flexibility and customization. Overall, the platform is easy to use, but improvements in these areas would make it significantly more valuable for advanced users. Review collected by and hosted on G2.com.

The service task involves translating various fields of text into multiple languages while maintaining the original meaning and tone. This includes ensuring that any HTML structure present in the text is preserved and that the translations are accurate and contextually appropriate for each target locale. Review collected by and hosted on G2.com.

It’s easy to use. The drag-and-drop editor and ready-made templates make it simple to create professional-looking emails without needing technical or design expertise. I also like that contact management, scheduling, automation, and reporting are all integrated into one platform, which makes it easier to manage communications consistently and track how audiences are engaging. Review collected by and hosted on G2.com.

Very good deliverability rate and features for the price. Constant Contact is the perfect price and solution for smaller to mid-sized businesses. The core SMS, emails, automations, and forms do exactly what they need to without excessive features that increase cost. The deliverability rate I find is much better than other platforms of the same cost. Support is also generally helpful and has been able to resolve issues in a timely manner. Have not use much AI but the automations are very well done. Split branch paths and conditional formatting is very easy to understand and allow even junior staff to contribute productively Review collected by and hosted on G2.com.

I think they should have more open API and MCP access to allow for self-implemented integrations. Platforms cannot be expected to optimize for every niche integration but opening up these tools allows the user to do so. Review collected by and hosted on G2.com.