# Top 10 Console CX Alternatives & Competitors Console CX is not the only option for Conversational Support Software. Explore other competing options and alternatives. Conversational Support Software is a widely used technology, and many people are seeking user friendly, simple software solutions with seamless escalation, ai text summarization, and intelligent routing. Other important factors to consider when researching alternatives to Console CX include reliability and ease of use. The best overall Console CX alternative is Agentforce Service (formerly Salesforce Service Cloud). Other similar apps like Console CX are Zendesk for Customer Service, Birdeye, Fin, and Freshdesk. Console CX alternatives can be found in [Conversational Support Software](https://www.g2.com/categories/conversational-support) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). ## Best Paid & Free Alternatives to Console CX - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Podium](https://www.g2.com/products/podium/reviews) ## Top 10 Alternatives to Console CX Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Console CX stacks up to the competition and find the best product for your business. ### 1. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,344 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with Console CX: [Conversational Support](https://www.g2.com/categories/conversational-support) **Compare:** [Console CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-console-cx) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Agentforce Service (formerly Salesforce Service Cloud) vs Birdeye](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-birdeye) - [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs GTM Studio - Powered by ZoomInfo](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-gtm-studio-powered-by-zoominfo) - [Agentforce Service (formerly Salesforce Service Cloud) vs HubSpot Service Hub](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub) - [Agentforce Service (formerly Salesforce Service Cloud) vs Talkdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Front](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Agentforce Service (formerly Salesforce Service Cloud) vs Podium](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-podium) ### 2. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 6,979 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Categories in common with Console CX: [Conversational Support](https://www.g2.com/categories/conversational-support) **Compare:** [Console CX vs Zendesk for Customer Service](https://www.g2.com/compare/console-cx-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Birdeye](https://www.g2.com/compare/birdeye-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs GTM Studio - Powered by ZoomInfo](https://www.g2.com/compare/gtm-studio-powered-by-zoominfo-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Front](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Podium](https://www.g2.com/compare/podium-vs-zendesk-for-customer-service) ### 3. [Birdeye](https://www.g2.com/products/birdeye/reviews) By Birdeye **Average Rating:** 4.7/5 **Total Reviews:** 4,096 Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes. Categories in common with Console CX: [Conversational Support](https://www.g2.com/categories/conversational-support) **Compare:** [Console CX vs Birdeye](https://www.g2.com/compare/birdeye-vs-console-cx) **Compare Birdeye with other alternatives:** - [Birdeye vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-birdeye) - [Birdeye vs Zendesk for Customer Service](https://www.g2.com/compare/birdeye-vs-zendesk-for-customer-service) - [Birdeye vs Fin](https://www.g2.com/compare/birdeye-vs-fin) - [Birdeye vs Freshdesk](https://www.g2.com/compare/birdeye-vs-freshdesk) - [Birdeye vs GTM Studio - Powered by ZoomInfo](https://www.g2.com/compare/birdeye-vs-gtm-studio-powered-by-zoominfo) - [Birdeye vs HubSpot Service Hub](https://www.g2.com/compare/birdeye-vs-hubspot-service-hub) - [Birdeye vs Talkdesk](https://www.g2.com/compare/birdeye-vs-talkdesk) - [Birdeye vs Front](https://www.g2.com/compare/birdeye-vs-front) - [Birdeye vs Podium](https://www.g2.com/compare/birdeye-vs-podium) ### 4. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,867 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Categories in common with Console CX: [Conversational Support](https://www.g2.com/categories/conversational-support) **Compare:** [Console CX vs Fin](https://www.g2.com/compare/console-cx-vs-fin) **Compare Fin with other alternatives:** - [Fin vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Fin vs Birdeye](https://www.g2.com/compare/birdeye-vs-fin) - [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk) - [Fin vs GTM Studio - Powered by ZoomInfo](https://www.g2.com/compare/fin-vs-gtm-studio-powered-by-zoominfo) - [Fin vs HubSpot Service Hub](https://www.g2.com/compare/fin-vs-hubspot-service-hub) - [Fin vs Talkdesk](https://www.g2.com/compare/fin-vs-talkdesk) - [Fin vs Front](https://www.g2.com/compare/fin-vs-front) - [Fin vs Podium](https://www.g2.com/compare/fin-vs-podium) ### 5. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,751 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Categories in common with Console CX: [Conversational Support](https://www.g2.com/categories/conversational-support) **Compare:** [Console CX vs Freshdesk](https://www.g2.com/compare/console-cx-vs-freshdesk) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs Birdeye](https://www.g2.com/compare/birdeye-vs-freshdesk) - [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk) - [Freshdesk vs GTM Studio - Powered by ZoomInfo](https://www.g2.com/compare/freshdesk-vs-gtm-studio-powered-by-zoominfo) - [Freshdesk vs HubSpot Service Hub](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [Freshdesk vs Talkdesk](https://www.g2.com/compare/freshdesk-vs-talkdesk) - [Freshdesk vs Front](https://www.g2.com/compare/freshdesk-vs-front) - [Freshdesk vs Podium](https://www.g2.com/compare/freshdesk-vs-podium) ### 6. [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) By ZoomInfo **Average Rating:** 4.5/5 **Total Reviews:** 3,512 GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace - enabling RevOps and marketing teams to launch proven plays, enrich data automatically, and activate sellers fast, with no engineering support and no ticket queues. Categories in common with Console CX: [Conversational Support](https://www.g2.com/categories/conversational-support) **Compare:** [Console CX vs GTM Studio - Powered by ZoomInfo](https://www.g2.com/compare/console-cx-vs-gtm-studio-powered-by-zoominfo) **Compare GTM Studio - Powered by ZoomInfo with other alternatives:** - [GTM Studio - Powered by ZoomInfo vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-gtm-studio-powered-by-zoominfo) - [GTM Studio - Powered by ZoomInfo vs Zendesk for Customer Service](https://www.g2.com/compare/gtm-studio-powered-by-zoominfo-vs-zendesk-for-customer-service) - [GTM Studio - Powered by ZoomInfo vs Birdeye](https://www.g2.com/compare/birdeye-vs-gtm-studio-powered-by-zoominfo) - [GTM Studio - Powered by ZoomInfo vs Fin](https://www.g2.com/compare/fin-vs-gtm-studio-powered-by-zoominfo) - [GTM Studio - Powered by ZoomInfo vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-gtm-studio-powered-by-zoominfo) - [GTM Studio - Powered by ZoomInfo vs HubSpot Service Hub](https://www.g2.com/compare/gtm-studio-powered-by-zoominfo-vs-hubspot-service-hub) - [GTM Studio - Powered by ZoomInfo vs Talkdesk](https://www.g2.com/compare/gtm-studio-powered-by-zoominfo-vs-talkdesk) - [GTM Studio - Powered by ZoomInfo vs Front](https://www.g2.com/compare/front-vs-gtm-studio-powered-by-zoominfo) - [GTM Studio - Powered by ZoomInfo vs Podium](https://www.g2.com/compare/gtm-studio-powered-by-zoominfo-vs-podium) ### 7. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 2,915 Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Categories in common with Console CX: [Conversational Support](https://www.g2.com/categories/conversational-support) **Compare:** [Console CX vs HubSpot Service Hub](https://www.g2.com/compare/console-cx-vs-hubspot-service-hub) **Compare HubSpot Service Hub with other alternatives:** - [HubSpot Service Hub vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub) - [HubSpot Service Hub vs Zendesk for Customer Service](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [HubSpot Service Hub vs Birdeye](https://www.g2.com/compare/birdeye-vs-hubspot-service-hub) - [HubSpot Service Hub vs Fin](https://www.g2.com/compare/fin-vs-hubspot-service-hub) - [HubSpot Service Hub vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [HubSpot Service Hub vs GTM Studio - Powered by ZoomInfo](https://www.g2.com/compare/gtm-studio-powered-by-zoominfo-vs-hubspot-service-hub) - [HubSpot Service Hub vs Talkdesk](https://www.g2.com/compare/hubspot-service-hub-vs-talkdesk) - [HubSpot Service Hub vs Front](https://www.g2.com/compare/front-vs-hubspot-service-hub) - [HubSpot Service Hub vs Podium](https://www.g2.com/compare/hubspot-service-hub-vs-podium) ### 8. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,506 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Categories in common with Console CX: [Conversational Support](https://www.g2.com/categories/conversational-support) **Compare:** [Console CX vs Talkdesk](https://www.g2.com/compare/console-cx-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Talkdesk vs Zendesk for Customer Service](https://www.g2.com/compare/talkdesk-vs-zendesk-for-customer-service) - [Talkdesk vs Birdeye](https://www.g2.com/compare/birdeye-vs-talkdesk) - [Talkdesk vs Fin](https://www.g2.com/compare/fin-vs-talkdesk) - [Talkdesk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-talkdesk) - [Talkdesk vs GTM Studio - Powered by ZoomInfo](https://www.g2.com/compare/gtm-studio-powered-by-zoominfo-vs-talkdesk) - [Talkdesk vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-talkdesk) - [Talkdesk vs Front](https://www.g2.com/compare/front-vs-talkdesk) - [Talkdesk vs Podium](https://www.g2.com/compare/podium-vs-talkdesk) ### 9. [Front](https://www.g2.com/products/front/reviews) By Front App **Average Rating:** 4.6/5 **Total Reviews:** 2,483 Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. Categories in common with Console CX: [Conversational Support](https://www.g2.com/categories/conversational-support) **Compare:** [Console CX vs Front](https://www.g2.com/compare/console-cx-vs-front) **Compare Front with other alternatives:** - [Front vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Front vs Zendesk for Customer Service](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Front vs Birdeye](https://www.g2.com/compare/birdeye-vs-front) - [Front vs Fin](https://www.g2.com/compare/fin-vs-front) - [Front vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-front) - [Front vs GTM Studio - Powered by ZoomInfo](https://www.g2.com/compare/front-vs-gtm-studio-powered-by-zoominfo) - [Front vs HubSpot Service Hub](https://www.g2.com/compare/front-vs-hubspot-service-hub) - [Front vs Talkdesk](https://www.g2.com/compare/front-vs-talkdesk) - [Front vs Podium](https://www.g2.com/compare/front-vs-podium) ### 10. [Podium](https://www.g2.com/products/podium/reviews) By Podium **Average Rating:** 4.6/5 **Total Reviews:** 2,109 Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more. Categories in common with Console CX: [Conversational Support](https://www.g2.com/categories/conversational-support) **Compare:** [Console CX vs Podium](https://www.g2.com/compare/console-cx-vs-podium) **Compare Podium with other alternatives:** - [Podium vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-podium) - [Podium vs Zendesk for Customer Service](https://www.g2.com/compare/podium-vs-zendesk-for-customer-service) - [Podium vs Birdeye](https://www.g2.com/compare/birdeye-vs-podium) - [Podium vs Fin](https://www.g2.com/compare/fin-vs-podium) - [Podium vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-podium) - [Podium vs GTM Studio - Powered by ZoomInfo](https://www.g2.com/compare/gtm-studio-powered-by-zoominfo-vs-podium) - [Podium vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-podium) - [Podium vs Talkdesk](https://www.g2.com/compare/podium-vs-talkdesk) - [Podium vs Front](https://www.g2.com/compare/front-vs-podium) ## Explore Articles - [What's the top survey app for employee feedback](https://www.g2.com/discussions/top-survey-app-for-employee-feedback-what-are-people-actually-using) - [What are the best tools for combining event marketing with content marketing?](https://www.g2.com/discussions/what-are-the-best-tools-for-combining-event-marketing-with-content-marketing) - [Recommendations for best event management platforms](https://www.g2.com/discussions/what-are-the-best-event-management-platform-recommendations) - [Top-rated platforms for secure document creation](https://www.g2.com/discussions/what-are-the-top-rated-platforms-for-secure-document-creation) - [Top tools for consolidating and cleansing customer account data](https://www.g2.com/discussions/top-tools-for-consolidating-and-cleansing-customer-account-data) - [Best identity verification software](https://www.g2.com/discussions/any-recommendations-for-best-identity-verification-software) ## Spotlight Categories - [Experience Management Software](https://www.g2.com/categories/experience-management) - [Retail POS Systems](https://www.g2.com/categories/retail-pos) - [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing)