--- title: Communication Reviews meta_title: 'Communication Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how Communication works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 18 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Communication Reviews **Vendor:** Little SaaS **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.2/5.0 **Total Reviews:** 18 ## About Communication Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matter where you’re working from. Escape your cluttered Inbox together using our Shared Inbox Ticketing System. Provide updated relevant information using the knowledgebase, and provide your customers with the best customer experience with our Conversation Thread feature (LiveChat + Email Unified). ## Communication Pros & Cons **What users like:** - Users appreciate the **seamless connectivity** of the communication product, making interactions easy and centralized. (1 reviews) - Users value the **ease of communication** , finding everything conveniently accessible in one place. (1 reviews) - Users value the **ease of communication** provided by the product, appreciating having everything in one place. (1 reviews) - Users value the **ease of communication** provided by having everything in one place. (1 reviews) **What users dislike:** - Users find the **messaging issues** lead to a scattered experience and overwhelming information overload. (1 reviews) - Users find the **interface not intuitive** , struggling with scattered messaging and overwhelming information overload. (1 reviews) - Users find **UX issues** in communication due to scattered messaging and information overload affecting usability. (1 reviews) ## Communication Reviews ### 1. Best Communication App **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Communication?** Easy to use and the UI is simpler than expected. **What do you dislike about Communication?** For me, the app should have a huddle button so that we can easily set up group meeting. **What problems is Communication solving and how is that benefiting you?** This app is helping me to communicate with the people who I'm working with easily. Which is a big help when it comes to solving issues. ### 2. A nice platform to get valuable insights from multiple participants ! **Rating:** 5.0/5.0 stars **Reviewed by:** VijayKumar M. | Research Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Communication?** Services and tools offered. It was very good to utilize this nice product. **What do you dislike about Communication?** Nothing. I will tell at a later stage if any issue. **Recommendations to others considering Communication:** I would highly recommend everyone to utilize the services offered by Communication. **What problems is Communication solving and how is that benefiting you?** Engage participants in online conferences and workshops. ### 3. Make website feel alive! **Rating:** 5.0/5.0 stars **Reviewed by:** Kitti T. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Communication?** After setting on my website, it help me communicate with my client easier. The chat process is fast. On app they show time when client start typing and show how much time they waiting for reply. I can assign and tag who responded, it very helpful on tracking process. Easy to create Knowledge Based Document too. **What do you dislike about Communication?** I like least about the look, it will be better if they have more beautiful template. And if the have template to create Knowledge Based Document, it will be great. **What problems is Communication solving and how is that benefiting you?** Normally I use facebook chat or line to contact with my audience who visit my website and I need to copy & paste my answer but Communication helping me to chat with them live on website, it easy for them to contact me, and I think support button help my website look more friendly for my client. ### 4. A small business must have! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2020 **What do you like best about Communication?** For my small web agency, I need an application that allowed communication between me and my team with some customer sided interactions as well. The shared inbox feature of Communication is perfect for this. All of the features aren't released yet but once I setup my self-hosted SMTP, I was able to send a reply to tickets/emails using my business email. My freelancer was able to see the customer ticket on the same dashboard, this keeps the entire time on the same page. **What do you dislike about Communication?** While I understand the app is still very beta and TONS of features are coming, my only dislike so far is the UI. I know for a fact that the UI is getting overhauled in 2021 so I'm not worried about it. **What problems is Communication solving and how is that benefiting you?** A chat widget that's also connected to our knowledgebase on a custom domain is crazy cool. Once we build out our support articles this will drastically cut down on support tickets. Now that the live chat feature is out, the app is works seamlessly between your website and your Communication dashboard. ### 5. Simple and Easy to user Support Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Pattara P. | Web Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Communication?** II like the simplicity of the app. The experience so far has been very smooth. I set up my inbox and knowledgebase within minutes. Now I can centralize the support channels for my customers. Plus I can have custom domains for my knowledge base as well. **What do you dislike about Communication?** Knowledgebase can definitely be improved. I am not a fan of the current knowledgebase style as it is too simple. So simple that it looks unprofessional. I hope the developers can come up with more beautiful themes to improve both the UI/UX. **What problems is Communication solving and how is that benefiting you?** I am trying to organize and reduce support time. And with a good knowledge base, I think it can help leverage that. ### 6. Clean and really fast loading platform **Rating:** 4.5/5.0 stars **Reviewed by:** Sprite Z. | Online marketing consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2021 **What do you like best about Communication?** I really like communication because its so fast. Normally this kind of saas the platforom quite slow but communication very different for others in the market. **What do you dislike about Communication?** Its still really early state of developing and I think we need more time for this platform. but I believe communicaiton will get more things that I want. **What problems is Communication solving and how is that benefiting you?** As I said before the main problem of this type of tools is slow loading, slow response platform that why communication solving my problem because its really fast platform. ### 7. A brilliant Help Desk solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Charlton A. | Information Technology Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Communication?** Through this tool,it's possible to provide customers support services to our clients. It's simple to engage with all our clients seamlessly through this tool. This software enhances live chatting with our clients. Has a clean and well designed users interface making it simple to use. **What do you dislike about Communication?** I lack anything to complain as this tool matches all our needs. **Recommendations to others considering Communication:** It's a great Help Desk solution that I strongly recommend. **What problems is Communication solving and how is that benefiting you?** This tool meets satisfaction of our customers. Allow ease of engaging with our clients. It's simple to create customers profile with this tool. Offers a self-service portal where customers gets all the answers they require. ### 8. Setting up is quite easy. It works for my business **Rating:** 4.5/5.0 stars **Reviewed by:** Sutee L. | CEO, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Communication?** easy to setup; I can set it up and start working within 12 minutes on my wordpress. **What do you dislike about Communication?** UI in control panel, It's too simple (need to tweak a little bit) **What problems is Communication solving and how is that benefiting you?** Easy to live chat with my customer and I can set pre-article for answer it manually/automatically . ### 9. The system is very fast. **Rating:** 5.0/5.0 stars **Reviewed by:** Suttichai R. | Webmaster, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2021 **What do you like best about Communication?** The system is very fast I can combine clients to answer questions in one place. **What do you dislike about Communication?** The price is not cheap Sometimes, if I have to change the domain name, several steps have to be taken. **What problems is Communication solving and how is that benefiting you?** I work with my teammates much faster. ### 10. It works fast, light, doesn't look messy, and the price is affordable. **Rating:** 4.5/5.0 stars **Reviewed by:** anucha a. | Marketing Agency, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Communication?** It works fast, light, doesn't look messy **What do you dislike about Communication?** The mask design needs to be improved, and I hope the pattern is still simple. **Recommendations to others considering Communication:** It's worth it for the price you pay. **What problems is Communication solving and how is that benefiting you?** I was able to use it without spending too much time studying it and it saved me money. ### 11. Love the product! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Communication?** The apps is very easy to use. Also, the installation is very simple. No matter you are a beginner or expert. Communication will fit for all. The Speed of the app is crazy, you need to try them out. **What do you dislike about Communication?** Using with up to 10 user will cost you more. **Recommendations to others considering Communication:** Definitely need to try **What problems is Communication solving and how is that benefiting you?** Be able to resonse to customer fast and the Communication become the reliable tools for this ## Communication Discussions - [What are examples of communications software?](https://www.g2.com/discussions/communication-what-are-examples-of-communications-software) - [What are the benefits of communication software?](https://www.g2.com/discussions/communication-what-are-the-benefits-of-communication-software) - [What is the function of communication software?](https://www.g2.com/discussions/what-is-the-function-of-communication-software) - [What are the features of communication software?](https://www.g2.com/discussions/what-are-the-features-of-communication-software) - [View Communication pricing details and edition comparison](https://www.g2.com/products/communication/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+21%3A34%3A39+-0500&secure%5Bsession_id%5D=a5e60fc5-3ee4-4cf4-97ee-b5e24ca804a1&secure%5Btoken%5D=577b8bb360027eefa01654aaab25c4778d5e53bbc65f497d305ff6ab62901f92&format=llm_user) ## Communication Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Email to Case - Chat/Live Support - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Communication Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,583 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews)