What do you like best?
It does work. The content/text editor is not too complicated, at least. And sites can look great if you know what you’re doing and don’t have too many authors working on the same pages.
What do you dislike?
The content management piece is a nightmare on our site. It’s a huge website and there are hundreds of authors, with little consistency in organization. It’s almost impossible to find things (documents, photos, etc.). And within the content/text editor, if something at some point is messed up, such as font or formatting, it’s practically impossible to fix it. Might as well trash the page and start over.
Recommendations to others considering the product:
Make a plan for organizing content (tags, naming conventions, etc.) prior to implementation, use it and thoroughly train authors to use it while rolling it out, then STICK TO IT. Make sure it’s part of on-board training for potential authors.
What problems are you solving with the product? What benefits have you realized?
We used CommonSpot to manage our website for many years, but are in the process of migrating (one subsite at a time) to Drupal. So right now the only benefit or business problem it’s helping to solve is providing continuity of service to our customers while we migrate the site. Currently half the website is on Drupal and the other half is still using CommonSpot.