As the owner of a busy downtown bistro, my biggest headache was keeping all my kitchen and refrigeration equipment running smoothly. Before Coast, it was a mess of handwritten notes, missed preventive maintenance schedules, and frantic phone calls when something broke down during the dinner rush. What I like best is how Coast brought everything into one clear, simple dashboard. Setting up preventive maintenance schedules for my ovens, walk-in coolers, and HVAC system was incredibly straightforward. Now, I get automatic alerts on my phone a week before service is due, and I can assign the task directly to my technician with a few taps. The mobile app is so simple that my staff actually uses it without complaint—they can report an issue with a photo right from the kitchen line, and I see it instantly. It took us from being reactive to proactive, and that has saved me thousands in potential emergency repair costs and lost business. Review collected by and hosted on G2.com.
The initial setup required a solid afternoon of my time to input all my equipment and create the maintenance schedules. While it was easy, it wasn't fast. I also found the reporting features to be a bit basic initially. I wanted to see more detailed cost analysis on repairs over time, but the standard reports are more focused on task completion and workload. I've heard they have advanced analytics, but it might be part of a higher-tier plan that's beyond my budget as a small business. Occasionally, the app can be a little slow to sync when my kitchen's Wi-Fi is spotty, but it always catches up. Review collected by and hosted on G2.com.
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