I've worked with CloudLabs for almost two years now, and couldn't imagine working without them.
These lab environments save both me and the attendees a TREMENDOUS amount by provisioning, downloading, and organizing resources ahead of our events so we can get right to the important learning steps. The lab guides included are clear and comprehensive with labeled images for every step as well as remediation notes at any potential trouble spots. urther, these are kept as 'living' documents - along with new innovations in Microsoft, they add more information or improve the flow of the lab to showcase this. Microsoft updates their interface regularly and they make sure to keep the script up-to-date as soon as they're informed of a change. The chat support is very polite and quick to respond and are always pleasant. If a user has a particularly complicated issue, they'll make sure to follow up directly with an email to them as soon as the resolution is found. I've had the pleasure of communicating with the upper management and they're wonderfully professional, polite, considerate, and quick to enact on any tasks discussed. Review collected by and hosted on G2.com.
Not really a complaint, just a dream - since our workshops are done remotely, it would be great if there was a way to view the attendees' screens from a web interface (instead of pausing my screenshare to individually share their screens) just so my moderator could quickly take out the easy-to-answer user errors faster, and keep my suppor tickets to the big issues (even if CL'd never complain). :)
Of course, I'm not expecting them to create a complicated new system like that from scratch, but I have no real complaints about them as is! Review collected by and hosted on G2.com.
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