ClickConnector Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices. 12 reviewers of ClickConnector have provided feedback on this feature.

Based on 13 ClickConnector reviews. Allows users to customize chat colors, text, logos, and branding.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 12 reviewers of ClickConnector have provided feedback on this feature.

Based on 12 ClickConnector reviews. Integrates with other customer service software to improve support and enhance functionality

Provides analytics tools that reveal important business metrics and track progress 12 reviewers of ClickConnector have provided feedback on this feature.

Displays important metrics relating to performance This feature was mentioned in 12 ClickConnector reviews.

User Experience of creating and submitting a ticket This feature was mentioned in 12 ClickConnector reviews.

User Experience of responding and receiving a response 12 reviewers of ClickConnector have provided feedback on this feature.

Based on 13 ClickConnector reviews. Route tickets based on values of fields, changes to ticket status and time based conditions

Respond to common requests with standard reply This feature was mentioned in 13 ClickConnector reviews.

As reported in 12 ClickConnector reviews. Offers tools for managing and tracking service-level agreements (SLAs)

As reported in 12 ClickConnector reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 13 ClickConnector reviews. Share and collaborate on tickets with multiple customer service representatives

Central repository for account and contact information 12 reviewers of ClickConnector have provided feedback on this feature.

As reported in 13 ClickConnector reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 12 ClickConnector reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

As reported in 13 ClickConnector reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live

Based on 13 ClickConnector reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Make and receive calls directly in the application. Track and record calls for analysis. This feature was mentioned in 11 ClickConnector reviews.

Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web.

Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients.

Allows for live chat to be enabled within the app for customer help.

Allows agents to join a customer's browser session and navigate through the website with them.

As reported in 13 ClickConnector reviews. Allows users to customize chat colors, text, logos, and branding.

Archives conversations in a separate location for later reference.

Enables employees to denote potential customers.

Establishes a knowledge base for employee reference during conversations.

Provides a central location for help requests, helping employees respond sooner.

Allows for the creation of profiles for contacts and customers.

Software incorporates multiple digital communications channels. This feature was mentioned in 11 ClickConnector reviews.

Allows incorporation of inbound contacts from non-marketing channels. 11 reviewers of ClickConnector have provided feedback on this feature.

Includes physical media (mail, flyers, billboards, etc.) in the channels mix. This feature was mentioned in 11 ClickConnector reviews.

Allows planning and deployment of an overall communications strategy. 11 reviewers of ClickConnector have provided feedback on this feature.

As reported in 11 ClickConnector reviews. Includes or integrates with content creation apps.

Outbound communications are segmented and personalized. 12 reviewers of ClickConnector have provided feedback on this feature.

Based on 12 ClickConnector reviews. Inbound contacts are identified and handled based on history.

Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. This feature was mentioned in 12 ClickConnector reviews.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary.

Based on 10 ClickConnector reviews. Allows users to generate text based on a text prompt.

As reported in 10 ClickConnector reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting