[ Claap Reviews ](https://www.g2.com/products/claap/reviews) [ Claap Reviews ](https://www.g2.com/products/claap/reviews) # Claap Features ##### ## Pre-Meeting Tools (3) Templates Provides templates for various meeting types. Scheduling Schedules and coordinates meetings between participants. Agenda Creates agendas for meetings to follow. Show More ##### ## Meeting Tools (6) Minutes Automatically records the minutes of a meeting, either via text or audio. Notes Allows participants to record notes on meeting proceedings. Digital Workspace Provides a malleable digital workspace for meeting participants to collaborate in. File Sharing Allows participants to share files or post them in a shared workspace. Screen Sharing Digitally share screen view with others Meeting Notes Create and share notes/annotations taken during meetings Show More ##### ## Post-Meeting Tools (5) Task Delegation Delegates tasks based on agreed upon action points. Participant Email Emails meeting participants with follow up questions, minutes, etc. Meeting Analytics Provides data around meeting (length, agenda points covered, etc.) Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Lock Meetings Password-protect and/or stop new participants from joining online meetings Show More ##### ## Call Analytics (7) Call Recording Records sales calls and facilitates playback Machine Learning Utilizes machine learning technology to analyze recorded sales calls Call Analysis Analyzes or facilitates the analysis of recorded and stored sales calls for insight Lead Qualification Leverages analytics to qualify and score calls in real time Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Real-Time Data Receive data and information in real time AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Show More ##### ## Artificial Intelligence - Conversation Intelligence (3) Customer Scoring Leverages technology to rate or "read" recordings to determine the impact of sales calls Speech-to-Text Transcribes sales calls from speech to text Sentiment Analysis Utilizes artifical intelligence to analyze emotional tone and interactions in a conversation Show More ##### ## Platform Basics (4) Screen Capture Provides the ability to screen capture a still image of a user's full desktop, specific window or a small portion of the user's screen. Video Capture Provides the ability to video capture a user's full desktop, specific window or a small portion of the user's screen. Image Editor Allows users to edit and annotate screen captures and video captures with markup tools and image editing tools. Audio Capture Record audio or import/upload audio files Show More ##### ## Platform Content (4) Scrolling Capture Allows users to capture a full screen capture while scrolling down a page. Text Extraction Lets users extract text from a screen capture. Screen Record Helps users record a video capture and save it as a video file, audio file or GIF file. Video Support Supports various video file formats Show More ##### ## Platform Additional Functionality (2) File Sharing Provides robust sharing and publishing options. Platform Search Lets users search the platform for saved screen and video captures, as well as stock images. Show More ##### ## Voice (2) Dictation Provides dictation capabilities. Accuracy Gives the user a reliable and accurate transcription of the text. Show More ##### ## Transcription (14) Speaker Identification Identifies and differentiates between different speakers. Timecode Management Provides timestamps for the transcription and gives the user the ability to alter them. Closed Captioning Allows for transcription to be displayed as closed captioning for a video. Custom Dictionary Ability to add words or phrases to a custom dictionary for transcription. Full Text Search Search for specific words or phrases within a document or database Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Version Control Track revisions and updates made to files and navigate between different versions User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks File Management Create, save, and store files Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Data Storage Management Manage and store data in a database Meeting Management Manage the process of planning and scheduling meetings, including agenda creation Video Management Store and manage online video content Document Management Store, manage, and track all electronic documents in a centralized location Show More ##### ## Editing (4) Collaboration Have the ability to share your project and grant collaborators access to comment or edit. Spell Check and Punctuation Provides spell checking and punctuation, such as commas, periods, and question marks. Synchronous Editing Translation Allows for the translation of the transcribed text. Show More ##### ## Integration (6) Data Security Gives the user a secure platform for transcription which does not scrape data or compromise user data. API Provides an API to port the transcription into external applications. Voice Files Supports uploading recorded voice data into the solution. Live Captioning Allows for the user to incorporate live transcription into video footage. Integrates With Existing Applications Integrates with existing applications to allow for seamless transcription of audio. Real-Time Data Receive data and information in real time Show More ##### ## Platform Features (6) Video Capture Provides the ability to video capture a user's full desktop, specific window, or portion of their screen. Image Editor Provides the ability to edit the captured content. Screen Capture Allows users to capture their screen as a still image of their desktop, browser window, or portion of their screen. Scrolling Capture Allows users to capture a full screen capture while scrolling down a page. Screen Record Allows users to record their screen, camera, or both at the same time. Captures the camera, microphone, and screen simultaneously. Text Extraction Provides users with the ability to extract text from a screen capture. Show More ##### ## Organization (3) Search Provide users with the ability to search all recorded and captured content in their library. Permissions Allows users to control who has viewing and editing access to a recording. Organization Provides a library that can be used to organize videos into folders. Show More ##### ## Customization (3) Customizable Thumbnails Allows users to add custom thumbnails to recorded videos. Annotations Provides a drawing or annotation tool to use while recording a video. Frames & Background Gives users the ability to add frames and backgrounds to their camera while recording. Show More ##### ## Analytics (3) Viewer Reactions Gives viewers the ability to leave reactions to shared content, including comments and emojis. Engagement Insights Provides insights including completion rate and call-to-action rate. Viewer Insights Provides the user with viewer insights, such as who watched a video and how long the video was watched. Show More ##### ## Generative AI (2) AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Agentic AI - Conversation Intelligence (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Forecasting Form predictions based on past and present data/trends Show More ##### ## Agentic AI - Screen and Video Capture (1) Autonomous Task Execution Capability to perform complex tasks without constant human input Show More ##### ## Agentic AI - Note-Taking Software (1) Autonomous Task Execution Capability to perform complex tasks without constant human input Show More ##### ## Agentic AI - Meeting Management (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Proactive Assistance Anticipates needs and offers suggestions without prompting Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Transcription (5) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes File Transfer Move files across different systems or networks Show More ##### ## Additional Functionality (189) Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Keyword Filtering Monitor and collect information from social media based on specific keywords Natural Language Processing Process and analyze human language in text or audio form For Contact Centers Designed for contact centers. Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Call Tracking Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Automatic Transcription Use AI to convert voice into text automatically Playbooks Tactical guides providing information and instructions for teams to navigate through tasks and processes Employee Coaching Tools Conduct & deliver coaching sessions to improve employee performance or facilitate development Text Mining Transforming unstructured text into a structured format to identify meaningful patterns and new insights Trend/Problem Indicators Visually identify direction of development and areas that require attention Notes Management Allow users to create, edit, and sort multiple notes Retention Tracking Measures the retention rate and satisfaction of customers. Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Recommendations Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Access Controls/Permissions Define levels of authorization for access to specific files or systems Compliance Tracking Track and report regulatory data to either internal management or external stakeholders API Application programming interface that allows for integration with other systems/databases Rules-Based Workflow Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Intent Recognition Helps understand a user's intentions/actions Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Prioritization Arrange tasks based on the level of priority or urgency Part of Speech Tagging Categorize words in a text with a particular part of speech, depending on the definition of the word and its context. Natural Language Processing Process and analyze human language in text or audio form Customer Support Provide online support for your customers through live chat or help desk functionality Subtitles/Closed Captions Automatically create subtitles/closed captions Speech Recognition Train your system to interpret and transcribe voice messages Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Time Stamps Mark sentences, keywords, or phrases with specific time codes Custom Fonts Variable fonts or unique font pairings for designs Generative AI Use AI to generate content in the form of text, images, videos, etc. Caption Service Human service component to captioning software Media Upload Upload images, videos, and other types of media Text Overlay Create text to match video content Keyword Search Identify specific keywords in documents Full Text Extraction Pull information from scanning entire documents Multiple File Format Support Supports multiple file formats, such as Doc, Docx, PDF, HTML, etc. Speech-to-Text Analysis Analyze, correct, and monitor speech for transcriptions or recordings Preview Functionality Preview materials before finalizing projects AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Live Streaming Production Producing & broadcasting a variety of live video content over the internet, spanning live events, presentations, webinars & interviews Timecoding Automatic recording of timestamps from audio/video files File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Historical Reporting Information, data and reports that are being tracked over time Call Recording Record the audio of phone conversations for quality assurance purposes Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Data Import/Export Import and export data to and from software applications IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatic Formatting Automatically formats data in a predetermined way Multiple Format Support Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Annotations Highlight content and/or make notations about parts of content Mobile Access Access software remotely via mobile devices Automatic Transcription Use AI to convert voice into text automatically Projections Estimate or forecast of a future scenario based on the study of present trends AI/Machine Learning Software program that continuously adjusts its behavior based on observed data For Manual Transcription For manual transcription Video Support Supports various video file formats Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Audio/video file upload Upload audio and video files Playback Controls Allow users to control playback options such as speed, pause, stop, play, etc. Chat Transcript Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Access Controls/Permissions Define levels of authorization for access to specific files or systems Multimedia Support Supports various file formats Automatic Transcription Services For automatic transcription services Multi-Language Manage and support multiple languages On-Demand Recording Record the audio of phone conversations for quality assurance purposes Secure Data Storage Securely stores data to prevent data loss or breaches Lead Capture Automatically identify and save contact information of potential customers Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Meeting Management Manage the process of planning and scheduling meetings, including agenda creation Multi-Screen Recording Simultaneously record webcam and screen Video Streaming Allows users to view videos without downloading media files Single Sign On Allow users to access multiple services after entering their login credentials once Video Editing Create professional looking videos by manipulating video footage with filters, special effects, trimming, filters and transitions Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Video Conferencing Connect with meeting participants remotely over video Calendar Management Track and manage schedules and meetings via an integrated calendar Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns API Application programming interface that allows for integration with other systems/databases Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Data Import/Export Import and export data to and from software applications Projections Estimate or forecast of a future scenario based on the study of present trends Access Controls/Permissions Define levels of authorization for access to specific files or systems File Management Create, save, and store files SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Document Storage Store and organize documents in a centralized system Backup and Recovery Create backups and provide methods to recover deleted/lost data Reminders Timed notification for any upcoming task, deadline, appointment, or activity Annotations Highlight content and/or make notations about parts of content File Transfer Move files across different systems or networks Conferencing Chat/Messaging Communicate using direct chat or messages within the system Image Editing Edit, touch up, and convert images for publishing Commenting/Notes Leave comments and notes on documents for others to view Application Management Track, manage and store the applications of potential future members, customers or candidates Interactive Content Allow the audience to interact or engage with the content User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Live Chat Ability to chat online in real time AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Video Call Recording Record and playback video calls On-Demand Recording Record the audio of phone conversations for quality assurance purposes Workflow Management Create, design and manage workflows for repetitive tasks YouTube Uploading Upload and share videos with an in-app YouTube integration Template Management Create, save, and re-purpose templates for emails, forms, etc. Video Management Store and manage online video content Customizable Branding Add customized logos and colors to align with company branding Email Management Manage, store and organize emails within the system or via third-party apps Speech-to-Text Analysis Analyze, correct, and monitor speech for transcriptions or recordings Generative AI Use AI to generate content in the form of text, images, videos, etc. Third-Party Integrations Set up connections to third-party platforms to improve business processes Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Mobile Access Access software remotely via mobile devices Live Chat Ability to chat online in real time User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Private Chat Send messages to selected individual(s) from the entire audience Virtual Backgrounds Upload or use pre-set virtual backgrounds during video meetings Minutes Management Keep an official record of all meeting discussions, including decisions made, actions assigned, deadlines set, etc. Recording Record live video calls to play later Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Video Conferencing Connect with meeting participants remotely over video Access Controls/Permissions Define levels of authorization for access to specific files or systems Host Controls Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. Attendee Management Process of managing, tracking, and communicating with individuals who are registered to attend an event Polls/Voting Enable custom polls/voting to facilitate decision-making or increase engagement Presentation Streaming Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Breakout Rooms Sub-room created within virtual meeting/class Video Layouts/Views Select how video calls/meetings are shown on a screen (e.g. tiled, spotlight, sidebar) Action Item Tracking Track the status of discussed/agreed tasks Customizable Branding Add customized logos and colors to align with company branding Annotations Highlight content and/or make notations about parts of content HD Audio/Video High-definition audio and/or video capabilities Reminders Timed notification for any upcoming task, deadline, appointment, or activity Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Single Sign On Allow users to access multiple services after entering their login credentials once Meeting Preparation Tools Tools that facilitate planning & coordination for meetings, including tasks such as scheduling, agenda creation & document sharing Notes Management Allow users to create, edit, and sort multiple notes Surveys & Feedback Gauge satisfaction and receive information for improvement and success Agenda Management Access event or meeting agenda online Meeting Management Manage the process of planning and scheduling meetings, including agenda creation Calendar Sync Synchronize with other calendars to view mutual availability and schedules Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Document Management Store, manage, and track all electronic documents in a centralized location Task Management Create, manage and track all task activities and progression Collaboration Tools Provides a channel for team members to share media files, communicate, and work together @mentions An @mention is a way to tag or notify a specific person about a message/post Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Data Import/Export Import and export data to and from software applications Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Document Classification Assign categories, labels, tags, or attributes to documents for organization, search and storage Task Management Create, manage and track all task activities and progression Meeting Notes Create and share notes/annotations taken during meetings Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Wiki An informational database that allows users to add, delete, or revise content Reminders Timed notification for any upcoming task, deadline, appointment, or activity Access Controls/Permissions Define levels of authorization for access to specific files or systems Calendar/Reminder System Notifications/alerts for upcoming events or tasks Document Storage Store and organize documents in a centralized system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Notes Management Allow users to create, edit, and sort multiple notes Calendar Sync Synchronize with other calendars to view mutual availability and schedules Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Multi-Device Support Support multiple types of devices Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Templates Sample files or documents that could be customized as needed or used as is Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more To-Do List A digital list of items that need to be completed Generative AI Use AI to generate content in the form of text, images, videos, etc. Commenting/Notes Leave comments and notes on documents for others to view Content Scan Scan written content within documents, files, or websites Offline Access Ability of websites, web applications, or mobile applications to function without an active internet connection Annotations Highlight content and/or make notations about parts of content Full Text Search Search for specific words or phrases within a document or database Task Tagging Add labels or tags to tasks Handwriting Recognition To scribe and interpret the written words received from online or offline inputs Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Show More ## Top-Rated Alternatives [ ![Fathom](https://images.g2crowd.com/uploads/product/hd_favicon/041fb40aaa8c9360ddee9abbf33aea96/fathom-video.svg "Fathom") Fathom 5/5(6,990) ](https://www.g2.com/products/fathom-video/reviews) [ ![Loom](https://images.g2crowd.com/uploads/product/hd_favicon/6d8cf81bc1f650c2b12bbb5327ab14ff/loom-loom.svg "Loom") Loom 4.7/5(2,413) ](https://www.g2.com/products/atlassian-loom/reviews) [ ![Otter.ai](https://images.g2crowd.com/uploads/product/hd_favicon/e2c6ddc2cf31eda4e6b99b9b3f133287/otter-ai.svg "Otter.ai") Otter.ai 4.4/5(503) ](https://www.g2.com/products/otter-ai/reviews) [ View All Alternatives ](https://www.g2.com/products/claap/competitors/alternatives) Claap Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3ad5b7231de4e014e69c2b22939390da/atlassian-loom.png "Product Avatar Image") Loom 4.7/5(2,413) [ Compare Now ](https://www.g2.com/compare/claap-vs-atlassian-loom) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_dee726cf705bf25cd1cc3b1ff354c90c/fathom-video.png "Product Avatar Image") Fathom 5/5(6,990) [ Compare Now ](https://www.g2.com/compare/claap-vs-fathom-video) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong 4.7/5(6,679) [ Compare Now ](https://www.g2.com/compare/claap-vs-gong) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Note-Taking Software](https://www.g2.com/categories/note-taking-software)[Screen and Video Capture](https://www.g2.com/categories/screen-and-video-capture) [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Note-Taking Software](https://www.g2.com/categories/note-taking-software)[Screen and Video Capture](https://www.g2.com/categories/screen-and-video-capture)[Transcription](https://www.g2.com/categories/transcription)[Video Communications](https://www.g2.com/categories/video-communications)[Meeting Management](https://www.g2.com/categories/meeting-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What work instructions platforms can an operations manager actually get their shop floor teams to adopt without months of change management and resistance?](https://www.g2.com/discussions/what-work-instructions-platforms-can-an-operations-manager-actually-get-their-shop-floor-teams-to-adopt-without-months-of-change-management-and-resistance)[Starting a podcast and not sure whether Audacity or GarageBand is the better starting point, what do people actually end up sticking with once they get serious about audio quality?](https://www.g2.com/discussions/starting-a-podcast-and-not-sure-whether-audacity-or-garageband-is-the-better-starting-point-what-do-people-actually-end-up-sticking-with-once-they-get-serious-about-audio-quality)[Recommendations for auto dialer software](https://www.g2.com/discussions/recommendations-for-auto-dialer-software) [What is the best idea management software for a small remote team that needs a lightweight way to collect, discuss and prioritize ideas without an enterprise platform?](https://www.g2.com/discussions/what-is-the-best-idea-management-software-for-a-small-remote-team-that-needs-a-lightweight-way-to-collect-discuss-and-prioritize-ideas-without-an-enterprise-platform)[What is the top-rated retail task management tool that integrates with an existing POS system so task triggers and store performance data stay connected in one place?](https://www.g2.com/discussions/what-is-the-top-rated-retail-task-management-tool-that-integrates-with-an-existing-pos-system-so-task-triggers-and-store-performance-data-stay-connected-in-one-place)[Pros and Cons Details](https://www.g2.com/products/claap/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)