Claap Features
Pre-Meeting Tools (3)
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Templates
Provides templates for various meeting types.
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Scheduling
Schedules and coordinates meetings between participants.
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Agenda
Creates agendas for meetings to follow.
Meeting Tools (6)
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Minutes
Automatically records the minutes of a meeting, either via text or audio.
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Notes
Allows participants to record notes on meeting proceedings.
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Digital Workspace
Provides a malleable digital workspace for meeting participants to collaborate in.
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File Sharing
Allows participants to share files or post them in a shared workspace.
Screen Sharing
Digitally share screen view with others
Meeting Notes
Create and share notes/annotations taken during meetings
Post-Meeting Tools (5)
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Task Delegation
Delegates tasks based on agreed upon action points.
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Participant Email
Emails meeting participants with follow up questions, minutes, etc.
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Meeting Analytics
Provides data around meeting (length, agenda points covered, etc.)
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Lock Meetings
Password-protect and/or stop new participants from joining online meetings
Call Analytics (7)
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Call Recording
Records sales calls and facilitates playback
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Machine Learning
Utilizes machine learning technology to analyze recorded sales calls
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Call Analysis
Analyzes or facilitates the analysis of recorded and stored sales calls for insight
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Lead Qualification
Leverages analytics to qualify and score calls in real time
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Trend Analysis
Review data from past periods to reveal recurring tendencies and predict future performance
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Real-Time Data
Receive data and information in real time
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AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Artificial Intelligence - Conversation Intelligence (3)
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Customer Scoring
Leverages technology to rate or "read" recordings to determine the impact of sales calls
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Speech-to-Text
Transcribes sales calls from speech to text
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Sentiment Analysis
Utilizes artifical intelligence to analyze emotional tone and interactions in a conversation
Platform Basics (4)
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Screen Capture
Provides the ability to screen capture a still image of a user's full desktop, specific window or a small portion of the user's screen.
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Video Capture
Provides the ability to video capture a user's full desktop, specific window or a small portion of the user's screen.
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Image Editor
Allows users to edit and annotate screen captures and video captures with markup tools and image editing tools.
Audio Capture
Record audio or import/upload audio files
Platform Content (4)
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Scrolling Capture
Allows users to capture a full screen capture while scrolling down a page.
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Text Extraction
Lets users extract text from a screen capture.
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Screen Record
Helps users record a video capture and save it as a video file, audio file or GIF file.
Video Support
Supports various video file formats
Platform Additional Functionality (2)
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File Sharing
Provides robust sharing and publishing options.
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Platform Search
Lets users search the platform for saved screen and video captures, as well as stock images.
Voice (2)
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Dictation
Provides dictation capabilities.
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Accuracy
Gives the user a reliable and accurate transcription of the text.
Transcription (14)
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Speaker Identification
Identifies and differentiates between different speakers.
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Timecode Management
Provides timestamps for the transcription and gives the user the ability to alter them.
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Closed Captioning
Allows for transcription to be displayed as closed captioning for a video.
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Custom Dictionary
Ability to add words or phrases to a custom dictionary for transcription.
Full Text Search
Search for specific words or phrases within a document or database
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Version Control
Track revisions and updates made to files and navigate between different versions
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
File Management
Create, save, and store files
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Data Storage Management
Manage and store data in a database
Meeting Management
Manage the process of planning and scheduling meetings, including agenda creation
Video Management
Store and manage online video content
Document Management
Store, manage, and track all electronic documents in a centralized location
Editing (4)
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Collaboration
Have the ability to share your project and grant collaborators access to comment or edit.
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Spell Check and Punctuation
Provides spell checking and punctuation, such as commas, periods, and question marks.
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Synchronous Editing
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Translation
Allows for the translation of the transcribed text.
Integration (6)
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Data Security
Gives the user a secure platform for transcription which does not scrape data or compromise user data.
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API
Provides an API to port the transcription into external applications.
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Voice Files
Supports uploading recorded voice data into the solution.
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Live Captioning
Allows for the user to incorporate live transcription into video footage.
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Integrates With Existing Applications
Integrates with existing applications to allow for seamless transcription of audio.
Real-Time Data
Receive data and information in real time
Platform Features (6)
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Video Capture
Provides the ability to video capture a user's full desktop, specific window, or portion of their screen.
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Image Editor
Provides the ability to edit the captured content.
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Screen Capture
Allows users to capture their screen as a still image of their desktop, browser window, or portion of their screen.
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Scrolling Capture
Allows users to capture a full screen capture while scrolling down a page.
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Screen Record
Allows users to record their screen, camera, or both at the same time. Captures the camera, microphone, and screen simultaneously.
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Text Extraction
Provides users with the ability to extract text from a screen capture.
Organization (3)
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Search
Provide users with the ability to search all recorded and captured content in their library.
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Permissions
Allows users to control who has viewing and editing access to a recording.
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Organization
Provides a library that can be used to organize videos into folders.
Customization (3)
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Customizable Thumbnails
Allows users to add custom thumbnails to recorded videos.
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Annotations
Provides a drawing or annotation tool to use while recording a video.
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Frames & Background
Gives users the ability to add frames and backgrounds to their camera while recording.
Analytics (3)
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Viewer Reactions
Gives viewers the ability to leave reactions to shared content, including comments and emojis.
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Engagement Insights
Provides insights including completion rate and call-to-action rate.
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Viewer Insights
Provides the user with viewer insights, such as who watched a video and how long the video was watched.
Generative AI (2)
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AI Text Summarization
Condenses long documents or text into a brief summary.
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Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Agentic AI - Conversation Intelligence (9)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
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Multi-step Planning
Ability to break down and plan multi-step processes
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Cross-system Integration
Works across multiple software systems or databases
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Adaptive Learning
Improves performance based on feedback and experience
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Natural Language Interaction
Engages in human-like conversation for task delegation
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Proactive Assistance
Anticipates needs and offers suggestions without prompting
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Decision Making
Makes informed choices based on available data and objectives
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Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Forecasting
Form predictions based on past and present data/trends
Agentic AI - Screen and Video Capture (1)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
Agentic AI - Note-Taking Software (1)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
Agentic AI - Meeting Management (4)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
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Cross-system Integration
Works across multiple software systems or databases
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Proactive Assistance
Anticipates needs and offers suggestions without prompting
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Agentic AI - Transcription (5)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
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Cross-system Integration
Works across multiple software systems or databases
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Decision Making
Makes informed choices based on available data and objectives
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
File Transfer
Move files across different systems or networks
Additional Functionality (189)
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Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
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Keyword Filtering
Monitor and collect information from social media based on specific keywords
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Natural Language Processing
Process and analyze human language in text or audio form
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For Contact Centers
Designed for contact centers.
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Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
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Call Tracking
Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number
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Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
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Automatic Transcription
Use AI to convert voice into text automatically
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Playbooks
Tactical guides providing information and instructions for teams to navigate through tasks and processes
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Employee Coaching Tools
Conduct & deliver coaching sessions to improve employee performance or facilitate development
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Text Mining
Transforming unstructured text into a structured format to identify meaningful patterns and new insights
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Trend/Problem Indicators
Visually identify direction of development and areas that require attention
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Notes Management
Allow users to create, edit, and sort multiple notes
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Retention Tracking
Measures the retention rate and satisfaction of customers.
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Feedback Management
Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
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Recommendations
Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement
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Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
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Multi-Channel Communication
Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
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Access Controls/Permissions
Define levels of authorization for access to specific files or systems
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Compliance Tracking
Track and report regulatory data to either internal management or external stakeholders
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API
Application programming interface that allows for integration with other systems/databases
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Rules-Based Workflow
Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work
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Intent Recognition
Helps understand a user's intentions/actions
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Tagging
Attach digital tags to documents and assets for identification, search, or monitoring purposes
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Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
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Prioritization
Arrange tasks based on the level of priority or urgency
Part of Speech Tagging
Categorize words in a text with a particular part of speech, depending on the definition of the word and its context.
Natural Language Processing
Process and analyze human language in text or audio form
Customer Support
Provide online support for your customers through live chat or help desk functionality
Subtitles/Closed Captions
Automatically create subtitles/closed captions
Speech Recognition
Train your system to interpret and transcribe voice messages
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Time Stamps
Mark sentences, keywords, or phrases with specific time codes
Custom Fonts
Variable fonts or unique font pairings for designs
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Caption Service
Human service component to captioning software
Media Upload
Upload images, videos, and other types of media
Text Overlay
Create text to match video content
Keyword Search
Identify specific keywords in documents
Full Text Extraction
Pull information from scanning entire documents
Multiple File Format Support
Supports multiple file formats, such as Doc, Docx, PDF, HTML, etc.
Speech-to-Text Analysis
Analyze, correct, and monitor speech for transcriptions or recordings
Preview Functionality
Preview materials before finalizing projects
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Live Streaming Production
Producing & broadcasting a variety of live video content over the internet, spanning live events, presentations, webinars & interviews
Timecoding
Automatic recording of timestamps from audio/video files
File Sharing
Public or private sharing of digital files such as documents, audio/video, images, and more
Historical Reporting
Information, data and reports that are being tracked over time
Call Recording
Record the audio of phone conversations for quality assurance purposes
Data Synchronization
Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
Data Import/Export
Import and export data to and from software applications
IVR
Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response
Automatic Formatting
Automatically formats data in a predetermined way
Multiple Format Support
Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12)
Annotations
Highlight content and/or make notations about parts of content
Mobile Access
Access software remotely via mobile devices
Automatic Transcription
Use AI to convert voice into text automatically
Projections
Estimate or forecast of a future scenario based on the study of present trends
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
For Manual Transcription
For manual transcription
Video Support
Supports various video file formats
Tagging
Attach digital tags to documents and assets for identification, search, or monitoring purposes
Sentiment Analysis
Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral
Audio/video file upload
Upload audio and video files
Playback Controls
Allow users to control playback options such as speed, pause, stop, play, etc.
Chat Transcript
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Multimedia Support
Supports various file formats
Automatic Transcription Services
For automatic transcription services
Multi-Language
Manage and support multiple languages
On-Demand Recording
Record the audio of phone conversations for quality assurance purposes
Secure Data Storage
Securely stores data to prevent data loss or breaches
Lead Capture
Automatically identify and save contact information of potential customers
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Meeting Management
Manage the process of planning and scheduling meetings, including agenda creation
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Multi-Screen Recording
Simultaneously record webcam and screen
Video Streaming
Allows users to view videos without downloading media files
Single Sign On
Allow users to access multiple services after entering their login credentials once
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Video Editing
Create professional looking videos by manipulating video footage with filters, special effects, trimming, filters and transitions
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Video Conferencing
Connect with meeting participants remotely over video
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Calendar Management
Track and manage schedules and meetings via an integrated calendar
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
API
Application programming interface that allows for integration with other systems/databases
Tagging
Attach digital tags to documents and assets for identification, search, or monitoring purposes
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Data Import/Export
Import and export data to and from software applications
Projections
Estimate or forecast of a future scenario based on the study of present trends
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
File Management
Create, save, and store files
SSL Security
Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
Document Storage
Store and organize documents in a centralized system
Backup and Recovery
Create backups and provide methods to recover deleted/lost data
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Annotations
Highlight content and/or make notations about parts of content
File Transfer
Move files across different systems or networks
Conferencing
Chat/Messaging
Communicate using direct chat or messages within the system
Image Editing
Edit, touch up, and convert images for publishing
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Commenting/Notes
Leave comments and notes on documents for others to view
Application Management
Track, manage and store the applications of potential future members, customers or candidates
Interactive Content
Allow the audience to interact or engage with the content
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Live Chat
Ability to chat online in real time
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
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Video Call Recording
Record and playback video calls
On-Demand Recording
Record the audio of phone conversations for quality assurance purposes
Workflow Management
Create, design and manage workflows for repetitive tasks
YouTube Uploading
Upload and share videos with an in-app YouTube integration
Template Management
Create, save, and re-purpose templates for emails, forms, etc.
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Video Management
Store and manage online video content
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Customizable Branding
Add customized logos and colors to align with company branding
Email Management
Manage, store and organize emails within the system or via third-party apps
Speech-to-Text Analysis
Analyze, correct, and monitor speech for transcriptions or recordings
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Mobile Access
Access software remotely via mobile devices
Live Chat
Ability to chat online in real time
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Private Chat
Send messages to selected individual(s) from the entire audience
Virtual Backgrounds
Upload or use pre-set virtual backgrounds during video meetings
Minutes Management
Keep an official record of all meeting discussions, including decisions made, actions assigned, deadlines set, etc.
Recording
Record live video calls to play later
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Video Conferencing
Connect with meeting participants remotely over video
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Host Controls
Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc.
Attendee Management
Process of managing, tracking, and communicating with individuals who are registered to attend an event
Polls/Voting
Enable custom polls/voting to facilitate decision-making or increase engagement
Presentation Streaming
Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet
Breakout Rooms
Sub-room created within virtual meeting/class
Video Layouts/Views
Select how video calls/meetings are shown on a screen (e.g. tiled, spotlight, sidebar)
Action Item Tracking
Track the status of discussed/agreed tasks
Customizable Branding
Add customized logos and colors to align with company branding
Annotations
Highlight content and/or make notations about parts of content
HD Audio/Video
High-definition audio and/or video capabilities
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Single Sign On
Allow users to access multiple services after entering their login credentials once
Meeting Preparation Tools
Tools that facilitate planning & coordination for meetings, including tasks such as scheduling, agenda creation & document sharing
Notes Management
Allow users to create, edit, and sort multiple notes
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Agenda Management
Access event or meeting agenda online
Meeting Management
Manage the process of planning and scheduling meetings, including agenda creation
Calendar Sync
Synchronize with other calendars to view mutual availability and schedules
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Document Management
Store, manage, and track all electronic documents in a centralized location
Task Management
Create, manage and track all task activities and progression
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
@mentions
An @mention is a way to tag or notify a specific person about a message/post
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Data Import/Export
Import and export data to and from software applications
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Document Classification
Assign categories, labels, tags, or attributes to documents for organization, search and storage
Task Management
Create, manage and track all task activities and progression
Meeting Notes
Create and share notes/annotations taken during meetings
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Wiki
An informational database that allows users to add, delete, or revise content
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Calendar/Reminder System
Notifications/alerts for upcoming events or tasks
Document Storage
Store and organize documents in a centralized system
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Notes Management
Allow users to create, edit, and sort multiple notes
Calendar Sync
Synchronize with other calendars to view mutual availability and schedules
Tagging
Attach digital tags to documents and assets for identification, search, or monitoring purposes
Multi-Device Support
Support multiple types of devices
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Templates
Sample files or documents that could be customized as needed or used as is
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
File Sharing
Public or private sharing of digital files such as documents, audio/video, images, and more
To-Do List
A digital list of items that need to be completed
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Commenting/Notes
Leave comments and notes on documents for others to view
Content Scan
Scan written content within documents, files, or websites
Offline Access
Ability of websites, web applications, or mobile applications to function without an active internet connection
Annotations
Highlight content and/or make notations about parts of content
Full Text Search
Search for specific words or phrases within a document or database
Task Tagging
Add labels or tags to tasks
Handwriting Recognition
To scribe and interpret the written words received from online or offline inputs
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users


