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At a Glance
Market Segments
Small-Business (47.7% of reviews)
Mid-Market (69.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Claap
Star Rating
(332)4.7 out of 5
Market Segments
Small-Business (47.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ClaapGong
Star Rating
(6,434)4.7 out of 5
Market Segments
Mid-Market (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gong excels in call recording with a score of 9.6, highlighting its ability to capture high-quality audio and provide detailed insights, while Claap, with a score of 9.2, is noted for its decent recording capabilities but lacks some of the advanced features that Gong offers.
- Reviewers mention that Claap shines in ease of use, scoring 9.5 compared to Gong's 9.3. Users appreciate Claap's intuitive interface, making it easier for teams to adopt and utilize the software without extensive training.
- G2 users indicate that Gong's machine learning capabilities, scoring 8.8, are robust but not as advanced as Claap's 9.0. Reviewers note that Claap's machine learning features provide more accurate predictions and insights, enhancing lead qualification processes.
- Users on G2 highlight that Gong's product direction, with a score of 9.0, is solid but not as positively viewed as Claap's impressive 9.9. Reviewers appreciate Claap's commitment to continuous improvement and feature updates based on user feedback.
- Reviewers mention that while Gong offers good support with a score of 9.3, Claap's support, rated at 9.2, is often praised for its responsiveness and helpfulness, particularly for small businesses needing quick assistance.
- Users say that Gong's autonomous task execution, scoring 8.0, is functional but lacks the depth found in Claap's 9.0 score. Reviewers appreciate Claap's ability to automate more complex workflows, making it a better choice for teams looking to streamline operations.
Pricing
Entry-Level Pricing
Claap
No pricing availableGong
No pricing availableFree Trial
Claap
No trial information availableGong
No trial information availableRatings
Meets Requirements
9.2
277
9.4
4,930
Ease of Use
9.5
295
9.3
4,986
Ease of Setup
9.3
270
9.1
1,215
Ease of Admin
8.9
50
9.1
768
Quality of Support
9.1
263
9.3
3,500
Has the product been a good partner in doing business?
8.9
50
9.3
770
Product Direction (% positive)
9.9
278
9.0
4,608
Features by Category
Lead Facilitation
Not enough data
7.1
349
Not enough data
7.3
343
Not enough data
7.5
346
Not enough data
7.6
346
Organization
Not enough data
8.3
351
Not enough data
8.3
347
Not enough data
8.3
347
Performance Analysis
Not enough data
8.5
349
Not enough data
8.6
352
Sales Analysis
Not enough data
7.8
333
Not enough data
7.9
339
Generative AI
Not enough data
8.6
285
Not enough data
8.9
291
Agentic AI - AI Sales Assistant
Not enough data
8.1
53
Not enough data
7.9
52
Not enough data
8.2
53
Not enough data
8.3
52
Not enough data
8.2
52
Not enough data
8.2
52
Not enough data
8.1
52
Integrated Workflows
Not enough data
7.8
101
Not enough data
7.9
101
Not enough data
8.3
100
Not enough data
7.3
97
Not enough data
8.5
100
Not enough data
8.4
100
Not enough data
8.5
96
Repeatability and Reportability
Not enough data
8.2
98
Not enough data
8.0
98
Not enough data
7.9
96
Not enough data
8.3
100
Not enough data
7.3
96
AI and Automation
Not enough data
7.8
89
Not enough data
7.6
87
Not enough data
7.4
86
Not enough data
7.6
86
Not enough data
8.0
86
Generative AI
Not enough data
8.2
90
Agentic AI - Sales Engagement
Not enough data
8.2
48
Not enough data
8.0
47
Not enough data
8.2
48
Not enough data
8.2
46
Not enough data
8.0
47
Not enough data
8.1
46
Not enough data
8.2
46
Call Analytics
9.2
77
9.6
2743
|
Verified
9.0
77
8.8
2466
|
Verified
9.2
77
9.1
2656
|
Verified
8.8
74
8.3
1794
|
Verified
Agent Performance Management
8.9
73
8.6
1869
|
Verified
9.1
75
8.3
2513
|
Verified
9.1
76
8.7
2299
|
Verified
Generative AI
9.1
78
8.9
673
Agentic AI - Conversation Intelligence
9.0
21
8.0
134
8.5
21
8.0
133
9.1
21
8.2
134
9.1
21
8.0
133
8.7
21
8.2
134
8.9
21
8.1
133
9.0
21
8.0
133
Platform Basics
9.1
150
Not enough data
9.3
152
Not enough data
8.4
145
Not enough data
Platform Content
8.6
142
Not enough data
8.6
145
Not enough data
9.2
151
Not enough data
Platform Additional Functionality
8.9
148
Not enough data
8.7
144
Not enough data
Agentic AI - Screen and Video Capture
8.5
32
Not enough data
Voice
8.8
96
Not enough data
8.8
96
Not enough data
Transcription
8.9
99
Not enough data
9.0
100
Not enough data
9.0
97
Not enough data
8.7
97
Not enough data
Editing
8.9
98
Not enough data
8.8
96
Not enough data
9.0
95
Not enough data
8.7
97
Not enough data
Integration
8.8
93
Not enough data
8.8
92
Not enough data
8.8
94
Not enough data
8.6
95
Not enough data
8.8
95
Not enough data
Agentic AI - Transcription
8.6
20
Not enough data
9.0
20
Not enough data
8.9
20
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
377
Not enough data
8.6
408
Not enough data
8.2
347
Not enough data
8.4
355
Not enough data
8.0
248
Not enough data
8.1
245
CRM Data Enrichment
Not enough data
9.0
401
Not enough data
8.8
388
Not enough data
9.1
423
Not enough data
Feature Not Available
Not enough data
8.6
253
Account Management
Not enough data
8.1
324
Not enough data
8.2
339
Not enough data
8.3
349
Not enough data
8.6
370
Not enough data
8.5
259
Not enough data
8.1
240
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
40
Not enough data
7.9
39
Not enough data
7.6
39
Not enough data
7.4
37
Not enough data
7.4
39
Platform Features
9.2
78
Not enough data
8.8
77
Not enough data
9.0
77
Not enough data
8.6
77
Not enough data
9.2
76
Not enough data
9.0
76
Not enough data
Organization
8.9
78
Not enough data
8.9
76
Not enough data
8.9
75
Not enough data
Customization
9.0
75
Not enough data
8.8
76
Not enough data
8.6
76
Not enough data
Analytics
8.8
76
Not enough data
9.0
76
Not enough data
8.9
76
Not enough data
Agentic AI - Sales Analytics
Not enough data
8.4
54
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.6
57
Not enough data
8.3
56
Data Sourcing
Not enough data
8.5
743
Not enough data
8.7
788
Not enough data
8.5
715
Not enough data
8.9
802
Not enough data
8.6
725
Predictive Analytics
Not enough data
8.1
720
Not enough data
8.4
748
Not enough data
8.2
734
Not enough data
8.3
720
Sales Management
Not enough data
8.6
756
Not enough data
8.2
720
Not enough data
8.7
757
Not enough data
9.0
822
Agentic AI - Sales Coaching
Not enough data
8.1
60
Not enough data
8.5
60
Not enough data
8.3
61
Not enough data
8.3
58
Training
Not enough data
9.0
1964
|
Verified
Not enough data
9.0
2175
|
Verified
Not enough data
8.6
1526
|
Verified
Not enough data
9.2
2214
|
Verified
Feedback
Not enough data
9.3
2370
|
Verified
Not enough data
9.0
1851
|
Verified
Not enough data
9.0
1894
|
Verified
Not enough data
8.8
1604
|
Verified
Not enough data
8.9
1790
|
Verified
Not enough data
8.9
1877
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
8.9
387
Agentic AI - Note-Taking Software
8.8
30
Not enough data
Pre-Meeting Tools
8.8
193
Not enough data
8.9
190
Not enough data
8.7
187
Not enough data
Meeting Tools
9.0
196
Not enough data
9.1
193
Not enough data
8.8
191
Not enough data
8.9
191
Not enough data
Post-Meeting Tools
8.7
188
Not enough data
8.8
185
Not enough data
8.9
187
Not enough data
Agentic AI - Meeting Management
8.4
63
Not enough data
8.5
64
Not enough data
8.5
63
Not enough data
Categories
Categories
Shared Categories
Claap and Gong are categorized as Conversation Intelligence
Unique Categories
Claap is categorized as Transcription, Meeting Management, Note-Taking Software, Screen and Video Capture, and Video Communications
Gong is categorized as AI Sales Assistant, Sales Coaching, Sales Engagement, Sales Analytics, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Claap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.5%
Information Technology and Services
18.0%
Consulting
9.2%
Marketing and Advertising
7.5%
Financial Services
4.6%
Other
38.2%
Computer Software
37.6%
Information Technology and Services
16.7%
Marketing and Advertising
9.1%
Internet
5.1%
Financial Services
3.3%
Other
28.3%
Discussions
Claap has no discussions with answers
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
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