CisionOne Reviews & Product Details

I like the database and the reporting is easy to understand for my monthly reports. Knowing "newest updates in database" might be good when you're creating a media list for updating lists. I love my rep finally after a long period of lack of support. Emily Trinca is amazing! Review collected by and hosted on G2.com.

I would love more reporting options and understanding how to connect PR metrics to business objectives. Review collected by and hosted on G2.com.

I find the outreach function the most appealing feature as I'm able to identify journalists across multiple countries with ease. We work in a niche sector and Cision has been by the far the best in terms of seeking out specialist publications and media outlets.

I particularly like being able to identify journalists that are talking about a key subject and using this to target new opportunities. Review collected by and hosted on G2.com.

I sometimes find it difficult to capture all of the coverage and/or filter out irrelevant coverage in the monitoring function. Social Listening has also been difficult to use and the only search I've managed to create involved assistance from the Cision team. This still doesn't really work and misses a lot of mentions.

Outreach searches can also be frustrating at times as some filters seem to cut out a lot more than expected and they can sometimes apply in new searches too. Appreciate that may be user error though! Review collected by and hosted on G2.com.

I really like the breadth of channels that CisionOne covers, as it’s rare that coverage isn’t picked up, even in niche outlets. The reporting functions are also great, allowing us to offer a comprehensive picture of our media ROI to clients. I appreciate the way we can combine instant insights with mention reports to evaluate coverage. The instant insights help us quantify the value of our coverage with metrics like Reach, AVE, and SoV and show the quality of coverage through a list of top outlets and journalists. Additionally, the benchmarking feature is useful for demonstrating month-to-month improvements. Review collected by and hosted on G2.com.

The way mention streams are structured can make it difficult to compare between clients. Also, the customer service hasn't been great since being transferred to an account manager. He's taken days to reply and hasn't been particularly helpful. Review collected by and hosted on G2.com.

I like the instant insights feature because it's amazing for quickly pulling metrics into our media reports and getting a snapshot of how campaigns are performing. I also like that I can clip and save broadcast coverage after expiry, which is especially helpful because clients love to see their interviews, and they don't want them to expire after 7 days. Additionally, the initial setup was pretty easy, and our account manager made it quite seamless. Review collected by and hosted on G2.com.

When sorting through mention streams, I sometimes click Canada to filter out American media, but American media still shows up in my search. I would say the filter feature just has to work, and right now it doesn't! Review collected by and hosted on G2.com.

The data which it provides! Clients have consistently complimented the data which the product has been able to provide and the insights which it can gather from it. Review collected by and hosted on G2.com.

I think that the UX could be improved, and it would be good to see more integrations with tools such as Slack (unsure if this exists but flagging integrations would be good) Review collected by and hosted on G2.com.

What I like about CisionOne is that I can set up tags around our work at ACI, which makes it easier to stay on top of media outlets and stories for each topic. Review collected by and hosted on G2.com.

One thing I dislike is that, at times, we’re unable to track all tags from behind the paywall outlets, which is unfortunate. Review collected by and hosted on G2.com.

Not too sure yet as we have waited 6 months for a customer success manager. We have not had a rep since our relationship started. Review collected by and hosted on G2.com.

We were never onboarded properly, we were treated with the utmost care pre contract, then as soon as we signed the commitment, the support was non existent. Review collected by and hosted on G2.com.

I love the tagging feature so that I can manually sort my coverage. I also love the different types of reports that you can share. Review collected by and hosted on G2.com.

Lots of my media coverage slips through the cracks and is unable to be found! I have also had issues with spanish media coverage that even our reps and customer service cannot solve. Review collected by and hosted on G2.com.

The revised mention streams and the ability to categorize them to focus on capturing various media mentions & topics. The ability to tag mentions is also very helpful when bucketing media mentions into defined buckets. Review collected by and hosted on G2.com.

When ordering and clipping broadcast mentions the previous generation of Cision would generate a lasting archived web link. Now the links are stored in the media section and found using the tag features. It was easier to have the archived link saved elsewhere for ease of accessing older broadcast media coverage. Review collected by and hosted on G2.com.

I like having media research, monitoring and reporting in one place. It helps me find relevant contacts, track client coverage and share results more efficiently. Review collected by and hosted on G2.com.

It often misses coverage, especially broadcast, and sometimes pulls in irrelevant coverage despite continued refinement of booleans Review collected by and hosted on G2.com.