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Compare CisionOne and Muck Rack 
Featured Products
At a Glance
Market Segments
Small-Business (43.5% of reviews)
Small-Business (55.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CisionOne
Star Rating
(1,288)3.9 out of 5
Market Segments
Small-Business (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CisionOneMuck Rack
Star Rating
(355)4.6 out of 5
Market Segments
Small-Business (55.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Muck RackSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Muck Rack excels in user satisfaction, boasting a higher overall rating compared to CisionOne. Users appreciate Muck Rack's comprehensive features, such as the new tracker function that keeps search terms consistent across the platform, enhancing media monitoring and competitor analysis.
- Users say that CisionOne offers a centralized dashboard that simplifies media monitoring and outreach. Reviewers highlight the effectiveness of real-time alerts and filtering tools, which help them focus on relevant coverage quickly, making their day-to-day tasks more manageable.
- According to verified reviews, Muck Rack's support team is highly praised for their responsiveness, with users noting quick replies and helpful assistance. This level of support is a significant advantage for teams needing timely help with their PR efforts.
- Reviewers mention that while CisionOne has a clean and organized dashboard, it sometimes struggles with user experience compared to Muck Rack. Users have expressed a desire for more intuitive features, particularly in areas like campaign management and reporting.
- G2 reviewers highlight Muck Rack's robust reporting features, which provide valuable insights into media placements and engagement metrics. Users find these tools essential for demonstrating the impact of their PR efforts, a feature that CisionOne users feel could be improved.
- Users report that CisionOne is particularly beneficial for small businesses, with a significant portion of its user base coming from this segment. However, Muck Rack's broader appeal and higher ratings in ease of use and setup suggest it may be a better fit for teams looking for a more seamless onboarding experience.
Pricing
Entry-Level Pricing
CisionOne
No pricing availableMuck Rack
No pricing availableFree Trial
CisionOne
No trial information availableMuck Rack
No trial information availableRatings
Meets Requirements
7.8
1,145
8.8
245
Ease of Use
7.6
1,148
8.9
246
Ease of Setup
7.6
472
9.0
133
Ease of Admin
8.0
370
9.0
85
Quality of Support
8.0
1,023
9.2
231
Has the product been a good partner in doing business?
8.2
387
9.3
86
Product Direction (% positive)
6.9
1,123
9.1
237
Features by Category
Social Analytics
7.0(won by default)
48
Not enough data
7.3(won by default)
53
Not enough data
7.5(won by default)
56
Not enough data
Feature Not Available
Not enough data
7.5(won by default)
26
Not enough data
5.0(won by default)
5
Not enough data
4.7(won by default)
5
Not enough data
Reports & Dashboards
7.0(won by default)
52
Not enough data
7.5(won by default)
52
Not enough data
7.4(won by default)
50
Not enough data
Feature Not Available
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Creation
Not enough data
6.0
5
Not enough data
7.0
5
Not enough data
Feature Not Available
Not enough data
6.7
5
Agentic AI - Press Release Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Content Distribution
Not enough data
8.3
6
Not enough data
9.2
6
Not enough data
5.0
5
Not enough data
8.3
6
Contact Management
7.5
23
9.3
62
7.1
21
8.6
49
6.3
20
8.9
52
7.3
22
9.1
42
PR Management
7.7
22
8.9
51
7.0
20
8.9
46
7.6
21
8.3
42
7.8
22
8.4
52
Agentic AI - Regulatory Change Management
6.2
7
Not enough data
5.7
7
Not enough data
5.2
7
Not enough data
6.2
7
Not enough data
5.2
7
Not enough data
Workflow Automation
Feature Not Available
Feature Not Available
6.7
20
8.8
53
7.5
18
8.8
44
Feature Not Available
8.5
50
Media Channels
6.6
108
6.9
77
7.1
109
8.0
107
7.9
120
9.0
122
Geographic Coverage
7.4
111
8.4
116
7.9
116
9.1
118
7.2
100
7.8
96
Reporting
7.6
120
8.3
120
7.8
110
8.1
119
7.6
116
8.1
115
7.8
118
8.2
110
Agentic AI - Media Monitoring
4.9
39
3.6
7
4.7
37
3.1
7
4.8
38
3.6
7
4.8
38
3.1
7
4.8
39
3.1
7
Generative AI
4.9
50
5.5
35
5.0
48
5.4
32
Monitoring & Listening
7.0
63
Not enough data
6.7
52
Not enough data
6.8
10
Not enough data
8.2
10
Not enough data
6.3
10
Not enough data
6.0
10
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
5.9
59
Not enough data
6.5
63
Not enough data
7.3
10
Not enough data
6.8
10
Not enough data
Generative AI
4.7
25
5.4
33
4.7
25
5.6
30
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Database
7.9
317
9.2
157
7.6
244
8.5
131
7.3
212
Feature Not Available
Outreach
7.8
246
8.6
125
7.1
154
7.7
96
6.4
140
6.8
85
Reporting
7.5
234
8.5
141
Feature Not Available
8.7
116
7.2
187
8.1
113
Agentic AI - Media and Influencer Targeting
4.2
10
3.9
9
4.8
10
4.1
9
4.5
10
4.4
9
5.0
10
4.4
9
4.3
9
3.9
9
User Rights/Roles
Feature Not Available
7.7
83
7.2
162
8.6
105
Categories
Categories
Shared Categories
CisionOne and Muck Rack are categorized as Media Monitoring, PR CRM, Media and Influencer Targeting, PR Analytics, and Social Media Listening Tools
Unique Categories
CisionOne is categorized as Social Media Analytics
Muck Rack is categorized as Press Release Distribution and Answer Engine Optimization (AEO)
Reviews
Reviewers' Company Size
CisionOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Muck Rack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Public Relations and Communications
36.7%
Marketing and Advertising
10.1%
Non-Profit Organization Management
4.4%
Higher Education
3.9%
Computer Software
2.9%
Other
42.0%
Public Relations and Communications
44.4%
Non-Profit Organization Management
4.2%
Marketing and Advertising
4.2%
Entertainment
4.2%
Information Technology and Services
3.9%
Other
39.2%
Alternatives
Discussions
Do you think the addition of a checkbox or bulleted list
2 Comments
MK
If you use check boxes, you should give users the ability to check them. If the info is just a list, use bullets. Read more
Languages
1 Comment
Official Response from CisionOne
US English, UK English, Canada English, French, German, Netherlands Dutch, French Canada (Coming
soon)Read more
Cision Help Center/Knowledge Base
1 Comment
Official Response from CisionOne
Visit http://help.cisiontraining.com/cision/ for additional information regarding the platform.Read more
What is Muck Rack used for?
1 Comment
Official Response from Muck Rack
Muck Rack is the AI communications platform that helps communications, PR, and marketing teams understand what’s happening, why it matters, and what to do...Read more
Muck Rack has no more discussions with answers
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