--- title: CisionOne Reviews meta_title: 'CisionOne Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1337 reviews by the users' company size, role or industry to find out how CisionOne works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 1337 scale: '5' date_modified: '2026-07-13' parent_category: name: Public Relations (PR) url: https://www.g2.com/categories/public-relations-pr --- # CisionOne Reviews **Vendor:** Cision **Category:** [Media Monitoring Software](https://www.g2.com/categories/media-monitoring) **Average Rating:** 3.9/5.0 **Total Reviews:** 1,337 ## About CisionOne CisionOne is an AI-powered platform tailored to meet the specific needs of PR agencies and departments, encompassing media monitoring and outreach, analytics, media and influencer targeting, and social listening capabilities. An industry-leading tool for finding and connecting with the right journalists, market experts, and relevant media influencers. Track mentions of your brand, enhance media outreach, and instantly summarize coverage with authentic AI implementation. Measure the effectiveness of your PR campaigns through comprehensive analytics, analyze trends in media coverage, and use data insights to guide future PR decisions. Built for PR professionals, CisionOne transforms how you work with AI assistance across desktop, tablet, and mobile. ## CisionOne Pros & Cons **What users like:** - Users find CisionOne to have a **simple setup and intuitive search functionality** , enhancing their user experience significantly. (69 reviews) - Users appreciate the **ease of use** and helpful insights of CisionOne, enhancing their media monitoring and communication. (40 reviews) - Users appreciate the **media monitoring board** in CisionOne, which simplifies tracking coverage across sectors effectively. (39 reviews) - Users appreciate the **coverage tracking quality** of CisionOne, benefiting from its efficient media monitoring and reporting tools. (36 reviews) - Users value the **versatile reporting and media management features** of CisionOne, streamlining campaign monitoring and outreach. (32 reviews) - Coverage (31 reviews) - Monitoring (26 reviews) - Reporting (24 reviews) - Users appreciate the **helpful customer support** and effective onboarding experience with CisionOne, ensuring smooth usage. (22 reviews) - Users appreciate the **intuitive user interface** of CisionOne, which simplifies monitoring and reporting tasks. (22 reviews) **What users dislike:** - Users experience **data inaccuracies** in CisionOne, leading to frustrating searches and missed coverage for their needs. (37 reviews) - Users find CisionOne **not intuitive** , facing a steep learning curve and challenges with filters and coverage accuracy. (27 reviews) - Users find the **learning curve steep** with CisionOne, complicating their ability to effectively use the platform. (26 reviews) - Users experience **incomplete media coverage** , often needing to manually check for important articles and relevant mentions. (25 reviews) - Users report that CisionOne frequently misses **key articles** and sometimes provides irrelevant content, complicating monitoring efforts. (25 reviews) - Inaccuracy (20 reviews) - Limited Features (20 reviews) - Users are frustrated with the **poor search functionality** , finding it lacking basic features and missing key articles. (20 reviews) - Limited Coverage (19 reviews) - Search Functionality (19 reviews) ## CisionOne Reviews ### 1. Efficient Media Outreach and Monitoring All In One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Corey J. | Head of Strategic Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about CisionOne?** I really like the outreach tool in CisionOne, as it allows me to target local media members directly and get my press releases to them in seconds without needing to use a costly newswire service. I've had a very good success rate with this approach. The ability to find journalists, especially those who are hard to track down, is incredibly valuable, and sending releases quickly makes the communication more personal. Plus, once I learned how to set up media monitoring searches, the process became a breeze. **What do you dislike about CisionOne?** I think a little bit better filtering could improve the outreach tool. A lot of times I'm sending in bulk to all reporters in a city, with no regard for what they actually cover. It's about mass targeting and hoping something latches on. It would also be nice if Cision's PR Newswire and CisionOne were connected as they are separate websites. For media monitoring, despite our best efforts, our US affiliates often come up in our feed as well, when we are focused just on our Canadian local. **What problems is CisionOne solving and how is that benefiting you?** CisionOne keeps me updated on media mentions and helps share our stories with journalists. The outreach tool is cost-effective, enabling fast, personalized targeting of local media, improving my press release success rate. ### 2. Powerful Media Monitoring and Reporting with a Great Journalist Database **Rating:** 4.5/5.0 stars **Reviewed by:** Julia M. | Public Relations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about CisionOne?** We use the media monitoring function the most, and it is very helpful for daily news monitoring especially with the audience size and article sentiments that are included with each news mention. We also use the reporting function on a monthly basis, and I love that I can set up a dashboard and easily go back to it each month to pull the data I need. The database of journalists and outlet contacts/ information is also VERY helpful for finding outreach targets. Overall, this tool does a lot for me and my team! **What do you dislike about CisionOne?** There are some small glitches and limitations. For example, when searching for an outlet's UVM, there are no commas in the numbers as listed. I know it sounds silly, but it takes me an extra minute to make sure I'm reporting the correct number because I have to parse out if it's in the thousands, millions, etc. I also find it limiting that you can't create a news mentions report outside of the email report function. I would like to be able to create it as a PDF, and I wish the formatting wasn't so set in stone. It would be nice to be able to customize the look and structure of it. We basically have to create our own clips report manually because this platform is lacking in that functionality. **What problems is CisionOne solving and how is that benefiting you?** Finding targeted and relevant media contacts is very difficult without a proper database, so this is very helpful to us. It also makes overall monitoring and reporting so easy with its automations. ### 3. Reliable PR Tool with Great Mention Streams and Support **Rating:** 3.5/5.0 stars **Reviewed by:** Harriet M. | PR and Social Media Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about CisionOne?** I like the mention streams and find the daily alerts very helpful. It monitors data across various platforms and provides detailed insights. The weekly reports look good and aid the client in having better oversight of their brand. I find the media outreach and journalist database helpful as a PR expert, though it's not always up-to-date. The customer service support has been good in my experience, and I like that I can see all mention streams across my entire team. Additionally, the graphs and data overview page is really useful. The mention streams are great. **What do you dislike about CisionOne?** The contacts aren't always up to date, which I've frequently run into. It completely misses coverage a lot of the time, and I don't like that the links generated are preceded with Cision, as they don't export to Coverage Book well that way. **What problems is CisionOne solving and how is that benefiting you?** CisionOne helps monitor client coverage, create reports, and manage journalist outreach by finding global contacts. I like the mention streams, detailed data monitoring, and the journalist database. It provides good oversight for clients and has useful customer support. **Official Response from Michalea Enmark:** > Hi Harriet, Thanks for sharing your feedback. It’s great to know that mention streams, alerts, reporting, and our customer support have been valuable in helping you monitor coverage and support your clients. We also appreciate you calling out the challenges you’ve experienced around contact accuracy, missed coverage, and link formatting, and we’ve shared this internally with the appropriate teams. If you run into any challenges in the future, please share them with your account team if you aren’t already doing so. Thank you for taking the time to leave such a detailed review. ### 4. Cision Makes Global Journalist Outreach Easy—Ideal for Niche Media Targeting **Rating:** 4.5/5.0 stars **Reviewed by:** Ben P. | Head of PR, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about CisionOne?** I find the outreach function the most appealing feature as I'm able to identify journalists across multiple countries with ease. We work in a niche sector and Cision has been by the far the best in terms of seeking out specialist publications and media outlets. I particularly like being able to identify journalists that are talking about a key subject and using this to target new opportunities. **What do you dislike about CisionOne?** I sometimes find it difficult to capture all of the coverage and/or filter out irrelevant coverage in the monitoring function. Social Listening has also been difficult to use and the only search I've managed to create involved assistance from the Cision team. This still doesn't really work and misses a lot of mentions. Outreach searches can also be frustrating at times as some filters seem to cut out a lot more than expected and they can sometimes apply in new searches too. Appreciate that may be user error though! **What problems is CisionOne solving and how is that benefiting you?** CisionOne provides massive time savings and alos provides hugely valuable insights into not only how our clients' brands are performing but also in how they compare to key competitors. In terms of my day to day, being able to quickly build lists of journalists and then submit directly to them makes huge time savings. Cision's database also seems to be the most comprehensive on the market and I suspect 90% of the media we want to talk too is on the database, meaning I don;t have to spend time adding lots of private contacts from this niche sector. The ability to track competitors is also extremely valuable and this is enabling us to improve performance for ourselves as well as clients by understanding what they are doing and tracking key trends. **Official Response from Michalea Enmark:** > Hi Ben, Appreciate you taking the time to leave such a detailed review. It’s great to see that CisionOne helps you save time while providing valuable insights into how your clients’ brands are performing and comparing to competitors. You also highlighted some challenges with capturing coverage, filtering results, and using social listening, and this has been raised internally. If you haven’t already, I’d suggest connecting with your Cision team, who would be happy to review your setup with you. Thanks again for your input. ### 5. Robust Mention Tracking with Analytics and Metrics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about CisionOne?** Cision is overall, extremely, effective in its analytics and overall performance. It picks up mentions pretty seamlessly and provides robust metrics in order to communicate the impact of our work to senior stakeholders. I find the interface intuitive and the support team is responsive, in a sometimes extraordinarily timely fashion. Compared to our previous monitoring provider, it's far more economic. **What do you dislike about CisionOne?** There are a few bits of the system that aren't completely intuitive but they're mainly small. Sometimes the content analysis like sentiment tracking can be a bit off and sometimes I find that when coverage is paywalled it's hard to add coverage to your mention streams yourself rather than having to contact the support team. **What problems is CisionOne solving and how is that benefiting you?** CisionOne aids us in effectively tracking important topics related to our work. For example, if there are changes in the Greenhouse Gas Protocol and that is covered by journalists, it gives us a holistic view as to the impact of the changes and allows us to prepare reactive statements relating to our work. When we were struggling with our previous provider, we simply weren't getting a formal platform, and associated analysis, picking up the scope of our work. We can now effectively communicate the scale and impact of our work. ### 6. Comprehensive Media Monitoring with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Izzy G. | Research & Communications Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about CisionOne?** I really like the breadth of channels that CisionOne covers, as it’s rare that coverage isn’t picked up, even in niche outlets. The reporting functions are also great, allowing us to offer a comprehensive picture of our media ROI to clients. I appreciate the way we can combine instant insights with mention reports to evaluate coverage. The instant insights help us quantify the value of our coverage with metrics like Reach, AVE, and SoV and show the quality of coverage through a list of top outlets and journalists. Additionally, the benchmarking feature is useful for demonstrating month-to-month improvements. **What do you dislike about CisionOne?** The way mention streams are structured can make it difficult to compare between clients. Also, the customer service hasn't been great since being transferred to an account manager. He's taken days to reply and hasn't been particularly helpful. **What problems is CisionOne solving and how is that benefiting you?** We use CisionOne on an almost daily basis to help us keep track of media coverage for clients and evaluate its impact. Its breadth of channel coverage and reporting functions let us offer a comprehensive picture of media ROI. Instant insights quantify our coverage's value, show quality, and benchmark improvements. We find the functionality very strong and seamless: it's easy to use, even for beginners. We don't currently use any integrations with CisionOne, but I have previously used the Google Analytics integration and found it fairly easy to set up - I did run into a few challenges but between the support documentation and the AI support chatbot, I was easily able to overcome these. **Official Response from Michalea Enmark:** > Hi Izzy, Thank you for taking the time to leave such a detailed review. We're pleased to see CisionOne has been supporting your day-to-day media monitoring and is helping you demonstrate media ROI through reporting, benchmarking, and Instant Insights. We’re very disappointed to hear about your recent support experience, as well as the challenges you’ve encountered with mention stream structures. We’ve flagged this to our team and recommend you share your concerns directly with the team if you haven’t already done so. Appreciate your feedback. ### 7. Revised Mention Streams Make Media Monitoring Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about CisionOne?** The revised mention streams and the ability to categorize them to focus on capturing various media mentions & topics. The ability to tag mentions is also very helpful when bucketing media mentions into defined buckets. **What do you dislike about CisionOne?** When ordering and clipping broadcast mentions the previous generation of Cision would generate a lasting archived web link. Now the links are stored in the media section and found using the tag features. It was easier to have the archived link saved elsewhere for ease of accessing older broadcast media coverage. **What problems is CisionOne solving and how is that benefiting you?** It solves many of the UI and organization issues we had with the previous generation. The new mention streams also categorize multiple mentions under 1 single coverage hit, versus before where each mention would be listed individually, creating a lot of repetitive hits you would have to filter through. ### 8. Good, Compared to Other Options Out There **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about CisionOne?** I like how quickly CisionOne lets me build a list and send emails directly through the platform, which is really convenient. The initial setup was also very easy, and it made getting started with the software feel straightforward. I also don't run into too many glitches which is nice compared to other platforms that we've tried. **What do you dislike about CisionOne?** I really don’t like how difficult it is to remove people from a list in the CisionOne system compared to the legacy system. On top of that, trying to see who opened an email and read it, and then build or use a list from that information, is not as straight forward. There are a few major differences in the Legacy Platform vs. Cision One, but honestly, it's relatively easy to use and there aren't very many good / comparable options out there. **What problems is CisionOne solving and how is that benefiting you?** CisionOne helps send emails to multiple reporters in a specific beat and find profiles and outlet numbers. **Official Response from Michalea Enmark:** > Hi there, Thank you for taking the time to leave such a detailed review. It’s great to know that CisionOne helps streamline list building and outreach, and that getting started with the platform felt straightforward. You also highlighted some differences compared to the legacy platform around list management and email engagement visibility, and we’ve shared this with the relevant team at Cision. Thanks again for your feedback. ### 9. User-friendly media monitoring and engagement platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Policy | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about CisionOne?** Ease of use compared to competing platforms. The layout is intuitive and everything loads quickly. It takes fewer steps to get to the same result. Cost is high, but less than biggest competitor. Good reporter search functionality. **What do you dislike about CisionOne?** It would be nice to have more robust social media reporting, but you can get that if your contract includes Brandwatch. Customer support portal is slow to respond and unhelpful, so I work through my customer success manager usually. **What problems is CisionOne solving and how is that benefiting you?** Allows our organization to receive instant alerts about media mentions and quantify how often people are mentioning us in a given timeframe -- including TV, radio, and podcasts. Keeps our media lists up-to-date so that we don't have to do that manually. **Official Response from Michalea Enmark:** > Hi there, Thank you for taking the time to share your feedback. It’s helpful to hear that the layout feels intuitive and that you’re able to reach the information you need with fewer steps. Fast access and streamlined navigation can make a real difference in day-to-day monitoring. You also noted the need for stronger social reporting. We’ve shared this feedback with our product team. We appreciate you leaving your review. ### 10. Visually Engaging Insights That Make Media Outreach and Reporting A Breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Emily H. | Junior PR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about CisionOne?** All information on the system is presented in a visually engaging, comprehensive way, from clippings to data insights. This means pulling reports and coverage updates is admin-light - I can get what I need, when I need it, and quickly. Having taken on the outreach element of PR in-house fairly recently, Cision made this process a lot less stressful during a time when I had taken on a lot more responsibility. I particularly love the new feature of suggested journalists to add to media lists, saving you the trouble of having to find them yourself. I also find the support at Cision fantastic - in particular our account manager, who is always quick to come back to us on any queries we may have, and update us on the latest software enhancements. **What do you dislike about CisionOne?** I find it quite difficult to understand the Boolean search aspect of the system. This is more likely user error, but I do feel as if you have to be fairly proficient in code to understand this concept and create search queries for coverage that are more niche/specific. For example - it would be beneficial if I had a quick, easy way to pull out how much share of voice our business had for key terms, such as remortgage, first time buyer, etc, that I could present to senior stakeholders. I have tried unsuccessfully to do this several times myself, and I have still yet to get this right. If there is a quick fix to do this, please let me know! **What problems is CisionOne solving and how is that benefiting you?** Cision saves significant time trawling the internet for media coverage, and crunching the numbers when it comes to pulling reports. It's also been a great way to deep dive into competitor analysis, as we've been able to refine our PR strategy and enhance our share of voice accordingly. Using this function, in H1 2025, we were able to exceed our competitors' share of voice to become the dominant voice in our industry: 32%, the first time this has been done within the business. **Official Response from Michalea Enmark:** > Hi Emily, Thank you for such a comprehensive review. It’s great to hear how the visual reporting, coverage insights, and competitor analysis are supporting your strategy, especially achieving a 32% share of voice and becoming the leading voice in your industry. It’s also good to know the suggested journalists feature and your account manager’s support have helped streamline your outreach efforts. We appreciate your candid comments on Boolean searches and pulling share of voice for specific terms. I’ve connected with your account manager, who will be reaching out to review your current setup and discuss your share of voice reporting needs. Thank you for taking the time to leave such detailed feedback. ## CisionOne Discussions - [What is Help a Reporter Out used for?](https://www.g2.com/discussions/what-is-help-a-reporter-out-used-for) - 1 comment, 1 upvote - [Do you think the addition of a checkbox or bulleted list](https://www.g2.com/discussions/24605-do-you-think-the-addition-of-a-checkbox-or-bulleted-list) - 2 comments, 1 upvote - [Browser Support](https://www.g2.com/discussions/browser-support-bec4244d-7f06-4c59-ae92-38018bd66461) - 1 comment, 1 upvote - [Social Content](https://www.g2.com/discussions/social-content) - 1 comment, 1 upvote - [Audience Insights](https://www.g2.com/discussions/how-are-audience-insights-determined) - 1 comment, 1 upvote - [View CisionOne pricing details and edition comparison](https://www.g2.com/products/cision/reviews/cision-review-824009?section=pricing&secure%5Bexpires_at%5D=2026-07-14+14%3A59%3A47+-0500&secure%5Bsession_id%5D=cbbdac41-8905-40c1-b7dc-3d440dd1c0d0&secure%5Btoken%5D=0b4c75886e5e40658baa479c57a5f93f3910026f51229599687a871eadb96968&format=llm_user) ## CisionOne Integrations - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - [Feedly News Reader](https://www.g2.com/products/feedly-news-reader/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [PR Newswire](https://www.g2.com/products/pr-newswire/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## CisionOne Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Attribution - Hashtag Analytics - Sentiment Analysis **Contact Management** - Media Database - Record Management - Relationship Management - Segmentation **Media Channels** - Broadcast Media - Print Media - Online Media **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability **Database** - Media Database - Contact/Campaign Management - Newsroom **PR Management** - Communications - Campaign Management - Engagement Tracking - PR Analytics **Geographic Coverage** - Local Media - National Media - International Media **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Agentic AI - Regulatory Change Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Outreach** - Media Distribution - PR Planner - Social Media Services **Workflow Automation** - Pitching - Campaign Scheduling **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reporting** - Monitoring - Impact Measurement **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Media and Influencer Targeting** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **User Rights/Roles** - Team Collaboration ## Top CisionOne Alternatives - [Onclusive](https://www.g2.com/products/onclusive/reviews) - 4.3/5.0 (202 reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,627 reviews) - [Muck Rack](https://www.g2.com/products/muck-rack/reviews) - 4.5/5.0 (461 reviews)