CisionOne Reviews & Product Details

I love that journalists need to opt in to the Cision platform. It helps to ensure I'm not bothering a journalist who doesn't want to be contacted. Review collected by and hosted on G2.com.

I think the user experience leaves much to be desired. When I take the time to set up search parameters but after looking through a few journalists and then toggle back toward the beginning it almost always clears all of the parameters I set up and I need to start the sometimes lengthy process all over again. On Muckrack it always opened search in a new tab so that never happened. Review collected by and hosted on G2.com.

I like that CisionOne has an easy interface. Once I’m comfortable using it, I know what to look for. I can narrow my search with filters instead of combing through hundreds of contacts, which makes it pretty seamless to find who I’m looking for, and it’s not too hard to learn. Filtering by DMAs, state reporters, local, regional, and national publications and tiers, and journalist title or popularity is super helpful. It lets me target people who are most likely to give me the feedback I’m looking for. CisionOne also helps me find media contacts and email addresses I might not otherwise find, since news contacts change quickly and can be hard to find through manual searches. Its proprietary information helps me connect with the people I need to connect with. Review collected by and hosted on G2.com.

I sometimes can’t see a journalist’s recent activity, and filtering bugs come up. Sometimes I have to wait until the next day for them to potentially be fixed. The recent activity tab could do a better job of showing warm versus cold contacts, including whether journalists still cover a topic or have moved on from a publication, so I can remove outdated contacts. Cost also affected my recommendation. Review collected by and hosted on G2.com.

I like CisionOne because it gives me access to thousands of journalist contacts, which is very beneficial for my PR campaigns. I also appreciate the ability to sort these contacts by topics, sectors, keywords, and locations. The initial setup of CisionOne was easy, which was a plus for me. Review collected by and hosted on G2.com.

The previous articles section is never working correctly when you try to pull in previews. Plus, a lot of the contacts no longer work where CisionOne lists them as employed. It would help if they kept the journalist information up to date, but I get that it's tough when journalists move around a lot. Review collected by and hosted on G2.com.

I find CisionOne valuable because it brings media monitoring, journalist research, outreach, and reporting together in one platform, so I can follow the full life cycle of media relations instead of managing each step in a different tool. The monitoring and journalist database are particularly useful, and the reporting capabilities are getting stronger. I also like that it combines media monitoring, outreach, insights, reporting, and social listening, with thousands of validated journalists and outlets in its database. As a team of one, it helps me expand my reach and makes my work more efficient and effective. It’s a great complement to my media relations strategy. Monitoring, researching outlets to build targeted media lists, and the pitch-sending function have been really valuable. The journalist database helps me support internal stakeholders exploring media targets in new markets and industries, and the monitoring can cover more than Google Alerts. I really appreciate the technical support, including having someone assigned to my account who answers questions, meets with me regularly, and helps me establish goals. I also appreciate the proactive media monitoring and news alerts related to current events. The initial setup was fairly straightforward and didn’t take long with help from the technical support team. I’ve also found CisionOne comparable to Meltwater. Review collected by and hosted on G2.com.

I found there’s a learning curve, so CisionOne isn’t completely plug and play, especially for people who aren’t as tech savvy. Monitoring searches also need maintenance to keep the results relevant, and I’d like it to be a little smarter about guessing what to exclude. The cost is effective for my company, but it may be prohibitive for some. Review collected by and hosted on G2.com.

I use CisionOne for media monitoring and finding media contacts. It helps me find earned media hits and send links to clients more easily, and find new journalist contacts targeted to the story I’m pitching. It’s pretty easy to use and get set up in, and unlimited searches are great. The Cision team walked us through setup and helped us get started. I also found it a better product for our company than Meltwater. Review collected by and hosted on G2.com.

I think CisionOne’s Boolean search and Boolean AI creator need some work. Review collected by and hosted on G2.com.

It's intuitive to use, I like the launchpad, loads quickly and does the basics of the job well. The AI summary in reports is good and was a good benefit. The website integration is nice too. The onboarding was good, as was the price which was competitive at the time. Review collected by and hosted on G2.com.

The renewal price is expensive, and I think some of the newer additions from CISION should be included in the baseline price of CISION, like the AI platform recently acquired. The transcript coverage of namechecks in broadcast pieces isn't 100% yet either. Review collected by and hosted on G2.com.

Ease of view with the mention streams and I like how easy it is to also set these up. Saves hours of time from manually searching for coverage, or potentially from missing pieces.

The software is pretty great at capturing the coverage, and I like that you can get alerts straight to gmail for ease. Review collected by and hosted on G2.com.

Sometimes the potential audience reach is glitchy and doesn't pull the data. It could be useful to have this sourced as well. Review collected by and hosted on G2.com.

Being able to send press releases from within the system Review collected by and hosted on G2.com.

The contacts are out of date, customer service is virtually non-existent, the system isn’t very flexible, and the overall functionality is worse than its predecessor platform. Review collected by and hosted on G2.com.

I like the mention streams and find the daily alerts very helpful. It monitors data across various platforms and provides detailed insights. The weekly reports look good and aid the client in having better oversight of their brand. I find the media outreach and journalist database helpful as a PR expert, though it's not always up-to-date. The customer service support has been good in my experience, and I like that I can see all mention streams across my entire team. Additionally, the graphs and data overview page is really useful. The mention streams are great. Review collected by and hosted on G2.com.

The contacts aren't always up to date, which I've frequently run into. It completely misses coverage a lot of the time, and I don't like that the links generated are preceded with Cision, as they don't export to Coverage Book well that way. Review collected by and hosted on G2.com.

I find CisionOne to be a reliable source of media monitoring. The programme itself is reliable and I find there are hardly ever any weeding / tech issues. This is a big factor as it is a trusted source of information and we can get it quickly. The other benefits obviously include the reports tab and how much detail we can add into reporting (let alone how it visually looks!) Review collected by and hosted on G2.com.

I find that the 'reach' figure for coverage is inaccurate. It seems to be higher than is realistic e.g. the whole UK population! There are also sometimes pieces of coverage missing, or one piece of coverage split across, or counted as, two separate pieces (potentially causing us more with licensing). Print coverage could also be better, in terms of the layout and more concise / visually appealing. Review collected by and hosted on G2.com.