--- title: CisionOne Reviews meta_title: 'CisionOne Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1341 reviews by the users' company size, role or industry to find out how CisionOne works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 1341 scale: '5' date_modified: '2026-07-15' parent_category: name: Public Relations (PR) url: https://www.g2.com/categories/public-relations-pr --- # CisionOne Reviews **Vendor:** Cision **Category:** [Media Monitoring Software](https://www.g2.com/categories/media-monitoring) **Average Rating:** 3.9/5.0 **Total Reviews:** 1,341 ## About CisionOne CisionOne is an AI-powered platform tailored to meet the specific needs of PR agencies and departments, encompassing media monitoring and outreach, analytics, media and influencer targeting, and social listening capabilities. An industry-leading tool for finding and connecting with the right journalists, market experts, and relevant media influencers. Track mentions of your brand, enhance media outreach, and instantly summarize coverage with authentic AI implementation. Measure the effectiveness of your PR campaigns through comprehensive analytics, analyze trends in media coverage, and use data insights to guide future PR decisions. Built for PR professionals, CisionOne transforms how you work with AI assistance across desktop, tablet, and mobile. ## CisionOne Pros & Cons **What users like:** - Users find CisionOne to have a **simple setup and intuitive search functionality** , enhancing their user experience significantly. (69 reviews) - Users appreciate the **ease of use** and helpful insights of CisionOne, enhancing their media monitoring and communication. (40 reviews) - Users appreciate the **media monitoring board** in CisionOne, which simplifies tracking coverage across sectors effectively. (39 reviews) - Users appreciate the **coverage tracking quality** of CisionOne, benefiting from its efficient media monitoring and reporting tools. (36 reviews) - Users value the **versatile reporting and media management features** of CisionOne, streamlining campaign monitoring and outreach. (32 reviews) - Coverage (31 reviews) - Monitoring (26 reviews) - Reporting (24 reviews) - Users appreciate the **helpful customer support** and effective onboarding experience with CisionOne, ensuring smooth usage. (22 reviews) - Users appreciate the **intuitive user interface** of CisionOne, which simplifies monitoring and reporting tasks. (22 reviews) **What users dislike:** - Users experience **data inaccuracies** in CisionOne, leading to frustrating searches and missed coverage for their needs. (37 reviews) - Users find CisionOne **not intuitive** , facing a steep learning curve and challenges with filters and coverage accuracy. (27 reviews) - Users find the **learning curve steep** with CisionOne, complicating their ability to effectively use the platform. (26 reviews) - Users experience **incomplete media coverage** , often needing to manually check for important articles and relevant mentions. (25 reviews) - Users report that CisionOne frequently misses **key articles** and sometimes provides irrelevant content, complicating monitoring efforts. (25 reviews) - Inaccuracy (20 reviews) - Limited Features (20 reviews) - Users are frustrated with the **poor search functionality** , finding it lacking basic features and missing key articles. (20 reviews) - Limited Coverage (19 reviews) - Search Functionality (19 reviews) ## CisionOne Reviews ### 1. Great Reporting and Tracking, but the Recent UX Update Makes Navigation Hard **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about CisionOne?** It has the potential to be really helpful if the UX were improved. For reporting purposes, it includes everything we need from a tool like this, and the real-time tracking and overall coverage are great. **What do you dislike about CisionOne?** The UX—especially after the recent update—has made it even harder to find tools and navigate the different mechanisms. **What problems is CisionOne solving and how is that benefiting you?** real time tracking, and saving us time ### 2. Comprehensive Media Management with Room for Faster, Fresher Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Erika W. | Marketing Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about CisionOne?** As a Marketing Communications Manager, I appreciate how CisionOne consolidates all the tools I need for media outreach and monitoring in one convenient platform. It simplifies the process of finding the right journalists, provides reliable and current contact details, allows me to track coverage across various formats, and enables me to measure engagement—all from a single dashboard. This not only saves time but also helps build stronger relationships with the media and supports the creation of more relevant, data-driven pitches. **What do you dislike about CisionOne?** Sometimes, the platform feels somewhat sluggish or lacks intuitive functionality, especially when searching for or exporting lists. Additionally, updates about journalists do not always reflect recent changes at their outlets immediately. Enhancing the freshness of the data and making list management more straightforward would significantly improve the overall experience. **What problems is CisionOne solving and how is that benefiting you?** CisionOne addresses the difficulty of locating reliable, current journalist information and monitoring media coverage across various channels. By bringing together research, outreach, and monitoring within a single platform, it streamlines my workflow, saving time and making my outreach more strategic and data-driven. As a result, I have been able to target journalists more effectively, better measure engagement, and enhance our overall media strategy. **Official Response from Michalea Enmark:** > Hi Erika, Thank you for your review. Bringing journalist discovery, outreach, and media monitoring together in one place clearly supports a more streamlined and data-driven workflow. We’ve also shared your feedback regarding list management and keeping journalist information up to date with the relevant teams as part of our ongoing platform improvements. Thanks again for leaving a review. ### 3. User-Friendly Media Lists That Make Content Organization Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor F. | PR and Media Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about CisionOne?** I find that building media lists is both user-friendly and genuinely useful, making it easy to organize and manage content. **What do you dislike about CisionOne?** I'm noticing some earned media isn't showing up in my tracked content. **What problems is CisionOne solving and how is that benefiting you?** It is easy to have someone on the team quickly add media that does not show up in the mention stream. **Official Response from Michalea Enmark:** > Hi Taylor, Appreciate you taking the time to leave a review. It’s good to hear that media list building feels intuitive and helps keep your content organized. You pointed out that some earned media isn’t appearing in tracked content, and our support team would be happy to help look into any missing coverage. Thanks again for your input. ### 4. Useful Insights, But Needs More Coverage **Rating:** 3.5/5.0 stars **Reviewed by:** Thomas M. **Reviewed Date:** January 12, 2026 **What do you like best about CisionOne?** I like using CisionOne for Instant Insights, which lets me rank and organize allotted media coverage over specific time periods. It helps me quickly view media coverage of my organization, and it's very useful for comparing metrics and examining the volume of media mentions. **What do you dislike about CisionOne?** I think it's very disappointing that Instant Insights only allows the top 50 media mentions to be ranked under top articles - it should be more to help sufficiently capture an organization's coverage for extended periods of time. There should be more transparency for why certain journalists/media contacts are missing from the database. Please provide reasons for missing contact information, and please update emails to ensure that planned outreach isn't wasted. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne to monitor media coverage and find journalist contact info. Instant Insights helps me rank coverage and compare metrics efficiently. **Official Response from Michalea Enmark:** > Hi Thomas, Really appreciate you leaving this review and taking the time to tell us about your experience with Cision. It’s great to see that Instant Insights is effectively supporting your media monitoring and coverage evaluation. We appreciate the feedback regarding coverage ranking limits and missing contact information and have shared your comments with our product and media research teams to guide ongoing enhancements. If you’d like to dive deeper on the points you’ve made above, your account team is happy to discuss this feedback and help you get the most from your Cision solution. Thanks again for sharing your thoughts. ### 5. Good database and reporting tools, but some blind spots and helpdesk could be better **Rating:** 3.5/5.0 stars **Reviewed by:** Nick H. | European Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about CisionOne?** Generally detailed and accurate media database, straightforward interface and good reporting tools **What do you dislike about CisionOne?** A few cases of missing coverage and media 'blind spots'. Access to helpdesk is too clunky and complex **What problems is CisionOne solving and how is that benefiting you?** I now have a fairly comprehensive media database which supports targeted outreach, and monitoring tools that enable better performance reporting **Official Response from Michalea Enmark:** > Hi Nick, Thanks for your review. Happy that our media database, reporting tools, and interface are supporting your targeted outreach and performance reporting. We’re sorry that your experience hasn’t been seamless when it comes to coverage and accessing support. If you haven’t already connected with your account teams and support on the matter, we encourage you to do so. We’ve also flagged your comments for review internally. Thanks again for taking the time to leave a review. ### 6. Media Monitoring Made Simple, Needs Better Search **Rating:** 3.0/5.0 stars **Reviewed by:** Lydia S. | Junior Corporate Communications Executive **Reviewed Date:** February 02, 2026 **What do you like best about CisionOne?** I like that we can tag pieces of coverage and look at the media monitoring board. It helps us work out how many pieces of coverage we get. Tagging pieces of coverage makes it simple to work out for each of our sectors what sort of coverage we are getting. The media monitoring board is super simple to use and is clear, especially with coverage timelines. **What do you dislike about CisionOne?** We often find missed coverage. I find the search function doesn't really work and I wish the general layout was more simple to use. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne for media monitoring, tracking coverage, and understanding the media landscape. Tagging coverage helps identify what we're getting for different sectors, and the media monitoring board is simple and clear, especially for coverage timelines. **Official Response from Michalea Enmark:** > Hi Lydia, Thank you for taking the time to provide your feedback. Glad to hear that tagging coverage and using the media monitoring board make it easier to track activity across your different sectors, particularly when reviewing timelines. We’d love to continue to help ensure you’re getting all relevant coverage in your searches and supporting navigating the platform. We encourage you to connect with your account team who would be happy to work with you to revisit your search setup and explore possible adjustments. Thanks again for your review. ### 7. Intuitive and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Wayne L. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about CisionOne?** Intuitive to use so you can get to grips with most functionality quickly **What do you dislike about CisionOne?** The media information available seems to be very heavily biased towards consumer PR whereas we are a B2B agency **What problems is CisionOne solving and how is that benefiting you?** It simplifies the process of managing our relationship with the press **Official Response from Michalea Enmark:** > Hi Wayne, Thanks for sharing your feedback. It’s great to know that CisionOne feels intuitive and makes it easy to get up to speed quickly. We appreciate you highlighting your perspective on media database coverage for B2B, and we’ve passed this along to our research team, who manage the database. Thank you for taking the time to leave a review. ### 8. Effortless Coverage Tracking, Lacks Precision **Rating:** 3.5/5.0 stars **Reviewed by:** Emma C. **Reviewed Date:** February 05, 2026 **What do you like best about CisionOne?** I really like CisionOne's interface because it's easy to navigate. The newsletter function is great too. It allows me to share key coverage with the wider business in a standardized format. Also, it tracks coverage well, capturing everything without me having to do it manually. **What do you dislike about CisionOne?** You can't quickly add in coverage via web links which is frustrating, also sometimes hard to track specific articles, and the reach feels random. Sometimes articles are picked up but don't mention Harrods. Being able to add and look for specific linked articles slows down and stops us reporting quickly and accurately. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne for tracking press coverage without doing it manually. The newsletter function helps share key coverage in a standardized format with the business. **Official Response from Michalea Enmark:** > Hi Emma, We appreciate your review. The intuitive interface and newsletter feature seem to support how you share coverage across the business in a clear and consistent way. We’ve passed your feedback along to our product team regarding the challenges you’ve experienced with adding and tracking coverage, as well as reporting accuracy. Your account team can also connect with you to walk through your current setup together. Thanks again for your feedback. ### 9. Essential Tool for Global Marketing Teams **Rating:** 3.5/5.0 stars **Reviewed by:** Safia D. | Public Relations Manager EMEA **Reviewed Date:** February 04, 2026 **What do you like best about CisionOne?** I like having everything in one place. It's really convenient to monitor our brand presence, communicate with journalists, and research media and journalists all from the same platform. It keeps everything I need for my job organized and accessible. **What do you dislike about CisionOne?** I think preparing automation for reports is sometimes a bit tricky. You have to spend some time to get to know the tool. It's sometimes not very easy, but thanks to the webinars I do often, I was able to solve that issue. **What problems is CisionOne solving and how is that benefiting you?** CisionOne helps me monitor our brand awareness, track media relations objectives, and ensure we're hitting targets in different regions. It's very efficient to have everything in one tool for monitoring brand presence, communicating with journalists, and researching media channels. **Official Response from Michalea Enmark:** > Hi Safia, We appreciate you taking the time to share this. Bringing monitoring, journalist outreach, and media research together in one platform clearly plays an important role in how you manage brand visibility across different regions. We’ve passed along your comments about report automation to our product team as part of ongoing platform improvements. Thank you again for your review. ### 10. Streamlined Media Contact Management with Quick Support **Rating:** 4.0/5.0 stars **Reviewed by:** justin b. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about CisionOne?** I like the easy accessibility of CisionOne and its very quick customer service. I also find the reports on different metrics to be helpful. The initial setup was very easy, and the customer service was great. **What do you dislike about CisionOne?** Sometimes there's too many clicks to get to what you want. And sometimes finding what a journalist covers, like a keyword or something, is difficult. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne to identify media contacts for pitches and press releases and to find their contact information. **Official Response from Michalea Enmark:** > Hi Justin, Thank you for taking the time to leave a review. We’re pleased to know that the platform has been easy to get up and running with, and that both reporting features and customer service have supported your work. We also noted your comments around navigation and making journalist research easier, and have passed this along to the relevant team at Cision. Thank you for sharing your thoughts. ### 11. Easy Media Releases, But the Global Press Database Needs More Updates **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about CisionOne?** Sending out a media release is very easy and user-friendly. **What do you dislike about CisionOne?** There aren’t enough updates to the global press database, and it often feels out of date. **What problems is CisionOne solving and how is that benefiting you?** It helps me understand global press outlets (though not specific contacts) and gives a clear overview of different media streams. **Official Response from Michalea Enmark:** > Hi there, Thanks for your review. It’s good to hear that distributing media releases through CisionOne feels straightforward and user-friendly for you! We appreciate your feedback regarding the frequency of updates to our global media database. If there are contacts you’re looking for specifically, please identify them to your account representatives for our media research team to look into further. Thank you again for sharing your experience. ### 12. Fine, but could be better. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about CisionOne?** I like that it’s pretty intuitive, and that we can create as many insight reports as we need. **What do you dislike about CisionOne?** I don't like that it's unpredictable. Sometimes my Boolean searches work well, and sometimes the same search won't. I also don't like how often it misses hits, or that radio hits have to be kept on a website to be found. **What problems is CisionOne solving and how is that benefiting you?** It's solving finding journalists, and tracking coverage and insights, which helps make our work more efficient and proves our value via insights and metrics. **Official Response from Michalea Enmark:** > Hi there, Thanks for your review. It’s good to hear that the platform feels intuitive and supports your work with reporting and insights. You pointed out some inconsistencies with search results and coverage, and we’ve passed this along internally. If you haven’t already, your Cision team would be happy to connect and review your Boolean searches with you. Appreciate you sharing this. ### 13. Cost-Effective for Media Research, Needs Better Format **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about CisionOne?** I find CisionOne essential for media research as it identifies which newspapers and affiliate networks still exist in specific markets and reveals the outlets with a good-enough editorial executive staff. This feature greatly enhances my workflow and decision-making. Additionally, I appreciate that CisionOne is cost-effective for the breadth of functionalities it offers. **What do you dislike about CisionOne?** I find the setup process more difficult now than it was before. Additionally, the new format seems less efficient as it impairs my ability to create comprehensive Excel lists filled with a multitude of media outlets. The older format was much better. **What problems is CisionOne solving and how is that benefiting you?** CisionOne helps me find shows that exist in specific markets and outlets with full editorial staffs, greatly impacting my workflow. **Official Response from Michalea Enmark:** > Hi there, Thank you for your review. It’s encouraging to see how you’re using CisionOne to identify active outlets and editorial teams across specific markets, and how that supports your media research. You also shared that the current setup and format feel less efficient when creating more detailed Excel lists. We’ve passed that feedback along to our product team. Thanks again for sharing your thoughts. ### 14. Journalist Database Is the Highlight **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Policy | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about CisionOne?** Journalist database is my favorite part to look **What do you dislike about CisionOne?** Not being able to filter by journalist role, lots of outdated contacts, not being able to save template for press relase **What problems is CisionOne solving and how is that benefiting you?** Finding key journalists to target who aren’t on our media list ### 15. Uplift client success **Rating:** 4.0/5.0 stars **Reviewed by:** Emma S. | Media Relations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about CisionOne?** I enjoy using this product because it helps me show clients how they’re performing. **What do you dislike about CisionOne?** I dislike how hard it is to get ahold of someone **What problems is CisionOne solving and how is that benefiting you?** it is helping me solve getting clients in media **Official Response from Michalea Enmark:** > Hi Emma, Thank you for your review. It’s great to know that CisionOne helps you demonstrate performance to clients and support your media outreach efforts. We’re sorry to hear that reaching the right support hasn’t always been straightforward, and we’ve shared this internally. Thanks again for taking the time to share your feedback. ### 16. Efficient, All-in-One PR Monitoring That Delivers Clear Results **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2026 **What do you like best about CisionOne?** What I like most about CisionOne is how everything is centralized in one intuitive dashboard, making media monitoring and outreach much easier to manage. The real-time alerts and strong filtering tools help me quickly focus on the coverage that actually matters. It also makes reporting simple and professional, which saves a lot of time when sharing results with stakeholders. **What do you dislike about CisionOne?** One downside of CisionOne is that the platform can feel overwhelming at first, especially for new users navigating all the features. It can also be pricey, which may be a challenge for smaller teams with limited budgets. **What problems is CisionOne solving and how is that benefiting you?** CisionOne solves the challenge of tracking media coverage, monitoring brand mentions, and managing outreach across multiple channels in one centralized platform. This saves me time, keeps reporting organized, and helps me quickly demonstrate the impact of our PR efforts to stakeholders. **Official Response from Michalea Enmark:** > Hi there, Thank you for taking the time to leave a review. It’s great to hear that the centralized dashboard, real-time alerts, and filtering tools help you stay on top of media coverage and make reporting easier to share with stakeholders. Your comments regarding the initial learning curve have been shared internally for review. Thank you for your feedback. ### 17. Intuitive and Efficient for PR Professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Jack P. **Reviewed Date:** February 02, 2026 **What do you like best about CisionOne?** I like the simplicity of having all my accounts in one place with CisionOne. It's great that the notifications are quick and that it sweeps Google very well. I find it so effective that I use it daily and would recommend it to anyone in the PR/marketing industry. The setup was quite easy. **What do you dislike about CisionOne?** I wish there was more of an introduction to CisionOne. Maybe like a guided assistant to show what buttons to click and where to go. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne for easy access to client coverage and accounts, instant notifications, and efficiency in managing readership figures. The simplicity of having all accounts in one place and fast notifications are major benefits. **Official Response from Michalea Enmark:** > Hi Jack, We’re grateful for your review. It means a great deal to see CisionOne become part of your daily routine and something you’d confidently recommend within the PR and marketing community. You also suggested additional in-platform guidance for new users. We’ve made sure this suggestion reaches our product team. We truly appreciate your feedback. ### 18. Intuitive Interface, But Miss the Old Curated Report Email Template **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about CisionOne?** The interface is intuitive and pretty easy to use. It also seems that the boolean searches have helped filter out a lot of irrelevant media coverage. **What do you dislike about CisionOne?** I preferred the curated report email template from before CisionOne. That previous template enabled recipients to jump to different parts of the email that are relevant to them from the table of contents vs having to scroll through the entire report. It would also be nice to be able to create fully customized reports. **What problems is CisionOne solving and how is that benefiting you?** It's helping with media monitoring, client tracking and identifying media outlets and contacts. Media monitoring is a huge benefit since we can ensure we're not missing any vital news or being aware of where our company is mentioned. **Official Response from Michalea Enmark:** > Hi there, Thanks for letting us know how Cision is working for you. It’s positive to hear that the interface feels intuitive and that your Boolean searches are helping reduce irrelevant coverage, making monitoring more manageable. You also noted the report email layout and a desire for more customization. We’ve shared your feedback with our internal teams as part of ongoing improvements. Thank you for taking the time to leave a review. ### 19. Everything in One Place: Centralised Journalist Contacts, Prospects & Monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about CisionOne?** I love having everything in one place: my journalist contact lists, prospects, and monitoring, all together. **What do you dislike about CisionOne?** It can be tricky to get some year on year comparisons for some statistics **What problems is CisionOne solving and how is that benefiting you?** Coverage monitoring and journalist outreach ### 20. Great for Brand Presence, But Reporting Could Be More Comprehensive **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren C. | Content Writer, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about CisionOne?** I appreciate that Cision provides a one-stop shop for all aspects of online brand presence and press. You can connect with reporters, get real-time alerts for tracked keywords, track your press release performance, and merge with PR Newswire so you can amplify your press releases on that platform as well. **What do you dislike about CisionOne?** Their reporting is somewhat limited because you can't track endless media streams in one report. So if you're a large company, you can't see an all-in-one dashboard with your content **What problems is CisionOne solving and how is that benefiting you?** Cision primarily helps us protect our brand identity by getting real-time media alerts to ensure that the content being written about the company, we can put together a crisis com plan more efficiently with the immediate alerts **Official Response from Michalea Enmark:** > Hi Lauren, Thank you for taking the time to leave a review. It’s good to hear that having monitoring, outreach, distribution, and alerts connected in one place supports how you manage brand presence and respond quickly when needed. We’ve also taken note of your comments around reporting across multiple streams, and your input has been passed along to the relevant teams. We appreciate you sharing your experience. ### 21. Integrations Expire Often, Missing Key Posting and Media Features **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about CisionOne?** The fact you can post to multiple platforms at one time can edit caption per platform **What do you dislike about CisionOne?** Integration always expires. no cropping feature so photos are left with black space around them when you post them to certain platforms. no stories for facebook or instagram can't post on tiktok the video restrictions both size it can be and size of the video 4 mb photo restriction having to have posts approved no caption generator the fact that i have to sometimes post on 4 different platforms because you don't have stories, tiktok, and a video size limit (in both aspects) **What problems is CisionOne solving and how is that benefiting you?** not having to schedule the same post for each platform. Saves me time. **Official Response from Michalea Enmark:** > Hi there, Thank you for taking the time to share your thoughts with us. It’s helpful to hear that publishing to several platforms at once supports your workflow. We’ve also noted your broader comments about the posting and integration experience. Feedback like yours is important and we're always working to expand our social listening capabilities and have shared your feedback with the product team. If there are specific areas you’d like to discuss further, your account team would be happy to talk through current capabilities and options. Thanks again for sharing your thoughts. ### 22. Intuitive and Insightful, But Overwhelming at First **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron C. **Reviewed Date:** February 05, 2026 **What do you like best about CisionOne?** I like their team and the platform. The platform is intuitive and the team at CisionOne is very responsive and helpful. The data and information give valuable insights about brand sentiment. Their guides and resources are great, so they help users understand the platform. It was very easy for me to be added as a new user with a simple email invitation. **What do you dislike about CisionOne?** There is a lot of capabilities so it's overwhelming at first. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne to track PR mentions and traffic, helping us close knowledge gaps about media mentions. The platform is intuitive, and the data provides valuable brand sentiment insights. **Official Response from Michalea Enmark:** > Hi Aaron, Thank you for outlining your experience. It’s great to hear that both the platform and the team have been supportive, and that the data is providing meaningful insight into brand sentiment and PR performance. It’s also helpful to know that getting set up as a new user felt straightforward. You mentioned that the range of capabilities can feel overwhelming at first. We’ve shared this feedback with our product team as we continue refining the onboarding and overall user experience. Thanks again for taking the time to leave your review. ### 23. Effortlessly Enhances Pitching Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Shelby W. | Public Relations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about CisionOne?** I really appreciate how easy it is to search for producers and reporters in CisionOne. It also does a great job of streamlining list building and helping me write pitches more efficiently. On top of that, the initial setup process was very straightforward. **What do you dislike about CisionOne?** I wish the cost of media monitoring were lower. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne for all my pitching needs, and it helps us get our voice and brand out nationwide. **Official Response from Michalea Enmark:** > Hi Shelby, Thank you for your review. It’s great to hear that you can quickly identify the right contacts and move smoothly from building lists to drafting pitches. We’re also pleased that the setup process felt straightforward from the outset. Thank you for your trust in Cision, and for taking the time to share your feedback. ### 24. Effective Media Monitoring with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about CisionOne?** I find CisionOne useful for media monitoring as it helps me track coverage effectively. I like that I can easily find missed coverage, which adds significant value for keeping tabs on all media mentions. **What do you dislike about CisionOne?** Sometimes it misses TV/Radio coverage, so I'd like to see an improvement in tracking. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne for media monitoring, and it helps me track coverage effectively. I like that I can easily find missed coverage. **Official Response from Michalea Enmark:** > Hi there, Thank you for taking the time to leave a review. It’s great to see that CisionOne supports your media monitoring and helps you stay on top of coverage, including identifying anything that may have been missed. Your input on TV and radio coverage has been taken forward internally. We appreciate you sharing your thoughts. ### 25. Intuitive All-in-One Database and Monitoring Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa S. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about CisionOne?** Everything is in one place - It is an intuitive platform **What do you dislike about CisionOne?** It doesn't always remove items from the stream immediately. ,I need to remove, then refresh, which then knocks my date field to a default rather than what I have set it to manually, so that is irritating **What problems is CisionOne solving and how is that benefiting you?** It saves my team time in having to scour the internet looking for client coverage **Official Response from Michalea Enmark:** > Hi Lisa, Thank you for your review. It’s good to hear that having everything in one place and an intuitive setup is helping save time when tracking client coverage. We’ve shared your feedback regarding stream updates and refresh behavior with our product team. Your account team would also be happy to discuss this further and look into it together with you. Thanks again for taking the time to share your experience. ### 26. Efficient Media Monitoring with Minor Search Hiccups **Rating:** 3.5/5.0 stars **Reviewed by:** Becky D. **Reviewed Date:** February 04, 2026 **What do you like best about CisionOne?** I really like CisionOne's newsletter function, which is easy to use and provides great summaries for articles. It's also easier to tag articles and generate Excel reports on the coverage per tag. **What do you dislike about CisionOne?** Sometimes it pulls through coverage that does not mention Harrods. It looks like the search may be set up wrong, and we are currently looking into this with the account manager, but sometimes I click on articles and Harrods was not at all mentioned. **What problems is CisionOne solving and how is that benefiting you?** CisionOne helps me find hard-to-locate press coverage, create newsletters for my business, and access journalist contacts not in my database. **Official Response from Michalea Enmark:** > Hi Becky, Thank you for your review. Great to see the newsletter function and tagging tools are supporting your reporting workflow. We’ve noted your feedback regarding articles appearing that don’t reference your brand and have shared this with our product team. It’s good to know you’re already reviewing the search setup with your account manager, and we hope that helps refine the results. Thanks again for taking the time to leave your feedback. ### 27. Reliable and Accurate Tool for PR Professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Nancie S. **Reviewed Date:** October 17, 2025 **What do you like best about CisionOne?** {"I love how the search functionality is incredibly useful, making it easier to find reporter contact information and recent articles they've written.","I appreciate that it solves the issue of reaching reporters through email or phone, and helps identify reporters I'm unfamiliar with.","I find the setup process simple. It was easy once I adapted to the new way of searching for reporter information.","I like that CisionOne is pretty reliable and accurate most of the time, it gives me confidence in its performance.","I enjoy the fact that Cision was always my go-to media database, being a PR industry standard."} **What do you dislike about CisionOne?** I find it challenging that there is no way to provide some information for reporters who have opted out. I wish there were more accessibility options in some instances to access reporter information, if possible. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne to solve reaching reporters by email or phone and discover new ones. It helps me find reporter contact info and view recent articles, essential for my PR and media relations work. **Official Response from Michalea Enmark:** > Hi Nancie, Thank you for taking the time to share your review. It’s great to hear that the search functionality and media database support your day-to-day PR work, helping you discover relevant reporters and access recent coverage more easily. We’ve also noted your feedback regarding access to information for reporters who have opted out and have shared this internally. We appreciate you sharing your experience. ### 28. Great resource for media relations! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about CisionOne?** I love that it has a clean, easy-to-read interface that is easy to use to create simple search queries based on a topic, media outlet or name of a journalist. I also really love the ability to create and save lists within the platform. **What do you dislike about CisionOne?** It is a bit of a learning curve to figure out how to work this version compared to previous iterations. It can also be challenging to narrow down searches for some topics. There are some filtering options available, but they aren't as intuitive or as helpful as they could be. The in-app email distributions are also interesting. I like the concept, but the execution needs some tweaking. I also am not a huge fan of the email automation within CisionOne. When journalists receive the emails, it is painfully obvious it is coming from an automated system and it's impossible to get rid of the "via CisionOne" in the sender line. We much prefer using HubSpot for our automated outreach. **What problems is CisionOne solving and how is that benefiting you?** It helps us find relevant media contacts and outlets that we can pitch to on behalf of our clients. It also has all of their contact information in one place, so it is a huge timesaver in creating media lists for specific outreach. We recently also started using it for some media outreach. It's nice that the contact information is already in the app and that we don't have to upload separate lists. It's also nice to see the open rates on the emails we are sending. **Official Response from Michalea Enmark:** > Hi there, We appreciate you taking the time to leave a review. It’s great to hear that the platform’s interface and list-building features help make it easier to find relevant journalists and organize media outreach. Your comments regarding search filtering and email distribution have been shared internally for review as part of our ongoing platform improvements. Thank you for your feedback. ### 29. Difficult Transition, Robust Reporting, Needs Improvement **Rating:** 2.0/5.0 stars **Reviewed by:** Joe W. **Reviewed Date:** October 15, 2025 **What do you like best about CisionOne?** I appreciate the robust reporting capabilities of CisionOne, as it creates detailed and comprehensive reports. I have always liked this feature since using the old Cision platform. The quality of daily reports is a standout aspect for me. **What do you dislike about CisionOne?** The transition from the old Cision platform to CisionOne was difficult, and a lot of reporting data was lost during the process. This was frustrating, as it was not a smooth transition. The newsletter feature has issues with pulling in results that are inaccurate and do not match what was previously obtained with the old platform. The design of the daily reports is hard to read, and they tend to include a lot of small, inauthentic media coverage from smaller sites. This happens despite having set up a Boolean search. The reports need to be more accurately curated to pull only from authentic media sources. Currently, there are ongoing issues with the account that have not been fully resolved, which impacts the likelihood of recommending CisionOne to others. **What problems is CisionOne solving and how is that benefiting you?** CisionOne enhances media reporting with robust capabilities and assists in finding new journalists, but offers few benefits beyond the old platform. **Official Response from Michalea Enmark:** > Hi Joe, Thank you for outlining your experience. We appreciate you highlighting the strength of the reporting capabilities and the quality of the daily reports and how they have been valuable to you over time. We also recognize that the transition experience and reporting accuracy have not met expectations. Your feedback regarding data continuity, newsletter results, report clarity, and ongoing account concerns has been shared internally for review. If these issues are still impacting your work, your account team can reconnect to review your current setup and discuss the outstanding items in more detail. Thank you again for taking the time to share your perspective. ### 30. CisionOne: Powerful Analytics but Frustrating UX and Declining Reliability **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about CisionOne?** The measurement capabilities with CisionOne are robust - there are a lot of different widgets, ways to analyze media activity and more. It's a very comprehensive tool. **What do you dislike about CisionOne?** Unfortunately, since Cision upgraded to CisionOne, we've been increasingly unhappy with the solution. While it's quite robust in terms of capabilities, the UX is overly complicated and difficult to navigate. The way Cision is now pulling in results has also declined - it often misses coverage and/or can't pull accurate metrics. For the past three quarters, when it's come time to pull reports, our dashboards have broken or been deleted due to technical errors, forcing us to start from scratch. The database has also declined substantially. More often than not, when we search for reporters, they aren't in the system. I've been a TrendKite / Cision user my whole career, but unfortunately, their "upgrade" to CisionOne has created some serious issues that will force us to look elsewhere. **What problems is CisionOne solving and how is that benefiting you?** It allows us to pull PR metrics that we need to inform our strategies and measure our success. We also use it for its media database to search reporters and more. **Official Response from Michalea Enmark:** > Hi there, Thank you for taking the time to share such detailed feedback, and for your long standing partnership with Cision over the years. We truly appreciate the trust you have placed in us throughout that time. We’re happy that measurement and analytics capabilities in CisionOne have continued to support your team’s work. At the same time, we take your concerns around reliability, search results, and the overall user experience very seriously, and hearing from long-time customers like you is crucial as we continue to improve our user experience. Your feedback has been shared with the relevant internal teams so they can review the areas you’ve highlighted. However, we also encourage you to share this feedback with your account team if you haven’t already done so. Thanks again for your review. ### 31. Rocky transition, core features now working well **Rating:** 1.0/5.0 stars **Reviewed by:** Martina P. | Manager Press, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CisionOne?** The reports work much faster/better than the old version and the automatic visualizations are a useful touch. Multiple tags work better than before, and recent (within the past few weeks) upgrades to text customization in media releases is a huge improvement. **What do you dislike about CisionOne?** Shortly after the transition (Cision -->CisionOne) my team delt with some frustrating monthslong issues -- missed mentions, duplicate tags, report complications due to lack of backlogged tagged content transferred into the new platform. It seems as though the missed mentions improved with time, and duplicate tags were sorted with help from CisionOne after much back and forth. I wish the layout of media mentions was more customizable and that the default view was not multiple streams. There are other features that would be hugely time-saving like de-duplicating contacts on slightly different media release sends at the same time (used often by location, for instance). The CisionOne account management and customer support can be frazzled, with a confusing mixups and constant upgrade pitches rather than needed support. Quality of support and product is not aligned with cost, in my view. **What problems is CisionOne solving and how is that benefiting you?** Generally up-to-date CRM info. Saves time through mass email sends ### 32. Great for Tailored Media Lists, but Analytics and Usability Need Work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about CisionOne?** I really like being able to use the reporter search function to build highly tailored media lists, and I also appreciate the flexibility to upload my own contacts or lists whenever I need to. **What do you dislike about CisionOne?** I feel like it sometimes misses the mark on analytics functions, especially compared to something like Meltwater, and at times it isn’t as user-friendly as other platforms. **What problems is CisionOne solving and how is that benefiting you?** It’s been helping me with pitching and sending out press releases. It also helps to have the brand profiles, so I can easily tailor and brand media releases for each client. **Official Response from Michalea Enmark:** > Hi there, Thanks for sharing your experience with us. It sounds like the ability to build tailored media lists and upload your own contacts has become central to how you manage pitching, and that brand profiles are supporting release workflows. You also pointed out areas where analytics and overall usability could be stronger. We’ve made sure this feedback reaches our product team as part of ongoing improvements. If you haven’t already done so, we encourage you to also share this feedback with your account team directly. Thanks again for leaving your thoughts. ### 33. Great for social media analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about CisionOne?** The dashboards are very clean and organized. I find the filters for the dashboards to be very useful. The personalization or customization alerts and features are very helpful as well. **What do you dislike about CisionOne?** It felt less intuitive being a new user, there is a degree of learning curve. **What problems is CisionOne solving and how is that benefiting you?** We use it to track important mentions in the social space. We do sentiment analysis for socials to understand public tone and also check on misinformation spread. it helps with various campaigns and their coverage. **Official Response from Michalea Enmark:** > Hi there, We’re glad you shared this. It’s helpful to hear how the dashboards and filters are supporting your social monitoring, particularly around sentiment and campaign impact. You mentioned that the experience felt less intuitive at first. That feedback has been passed along to our product team as we continue refining the user experience for new users. Thanks for taking the time to leave your feedback. ### 34. Straightforward UX, But Setup and Database Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Leszek R. **Reviewed Date:** January 12, 2026 **What do you like best about CisionOne?** I like CisionOne for its straightforward UX design. Everything is clear and intuitive, which really helps when I'm working on sending out press releases and building media lists. I don't have to manually research for journalists' emails or send emails one by one, which makes the process much simpler. **What do you dislike about CisionOne?** The journalist database could always be improved, and I also don't get any bounce back emails and out-of-office (OOO) responses. The initial setup wasn't the easiest since we had to get our developer involved. **What problems is CisionOne solving and how is that benefiting you?** I don't have to manually research journalists' emails or send emails one by one. **Official Response from Michalea Enmark:** > Hi Lezek, Thank you for sharing your experience with Cision. We’re pleased to hear your solution helps you streamline press release distribution and media list building, saving time in your outreach efforts. We appreciate your feedback, and insights like yours help us refine workflows and strengthen the overall platform experience for all users. If you haven’t already done so, we encourage you to connect with your account team to share feedback about your database and setup experience. They’re happy to support you and help you get the most out of your Cision solution. Thanks again for taking the time to leave a review. ### 35. Centralized Media Monitoring & Real-Time Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Angela A. | Vice President of Media **Reviewed Date:** February 07, 2026 **What do you like best about CisionOne?** I really appreciate how CisionOne helps centralize media monitoring and reporting, making everything easier to manage in one place. I love being able to measure results in real time. It definitely saves me time and reduces guesswork, which is super valuable for my workflow. **What do you dislike about CisionOne?** I would prefer if the mention streams could be listed in alphabetical order. **What problems is CisionOne solving and how is that benefiting you?** CisionOne centralizes media monitoring and reporting, saving me time and reducing guesswork. It supports pulling metrics for client measurement reports, helping me measure results in real time. **Official Response from Michalea Enmark:** > Hi Angela, We appreciate you taking the time to share this feedback. It’s useful to hear how bringing monitoring and reporting together in one place supports your workflow, especially when you’re tracking results in real time and preparing client measurement reports. We’ve shared your suggestion about listing mention streams alphabetically with our product team for consideration as part of ongoing refinements. Thanks again for your review. ### 36. Great dashboards and PR tools, but very weak media coverage outside the US/UK **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about CisionOne?** There are loads of options for setting up my dashboard and generating reports, and I also like the pitching and press release distribution tools. **What do you dislike about CisionOne?** The media coverage outside English-speaking countries is terrible, and the list of media contacts beyond the US and UK is poor. This has even led us to consider hiring a separate company to handle regional press releases. **What problems is CisionOne solving and how is that benefiting you?** A good way to keep track of a large number of press results, and also a quick, easy way to distribute press releases. **Official Response from Michalea Enmark:** > Hi there, Thank you for taking the time to share your feedback. It’s good to hear that the dashboards, reporting tools, and distribution features are supporting your PR workflow and helping you manage a high volume of press activity. You also shared feedback around international coverage and contact availability. We’ve made sure this input has been passed along to the relevant teams for review as we continue to evaluate coverage depth across regions. Thank you again for your perspective. ### 37. Great PR Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Arianna W. | Senior Manager, PR & Partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about CisionOne?** I enjoy monitoring media for keywords and competitors, and using that information as a form of social listening to identify outlets and contacts covering specific topics. I also appreciate the ability to easily track all mentions, audience reach, and AVE. **What do you dislike about CisionOne?** Sometimes the platform misses mentions, and occasionally contacts aren’t yet in the database. I know these can always be requested, but when moving quickly, it can be challenging to pause and submit those requests in the moment. **What problems is CisionOne solving and how is that benefiting you?** Cision supports comprehensive competitor analysis and social listening while also streamlining the process of identifying and sourcing key media contacts. **Official Response from Michalea Enmark:** > Hi Arianna, Thank you for the thoughtful review. It’s great to see CisionOne supporting your monitoring and competitor analysis while helping you identify relevant outlets and contacts. We’ve shared your feedback internally regarding occasionally missing mentions and contacts not yet appearing in the database, as well as the process of submitting contact requests in the moment. We appreciate you taking the time to share your experience. ### 38. Streamlines Media Coverage Yet Needs Reliable Parameters **Rating:** 3.5/5.0 stars **Reviewed by:** Nelia R. **Reviewed Date:** February 03, 2026 **What do you like best about CisionOne?** I like the fact that when the same article is published by different outlets, they are all put together, and I can choose to take them all into account or not. I like being able to see the share of voice. **What do you dislike about CisionOne?** Sometimes the site seems to lose the parameters we defined together and we have to wait some days to get them back. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne for media coverage and share of voice, and it helps me fill my company's coverage tracker. **Official Response from Michalea Enmark:** > Hi Nelia, Thank you for taking the time to outline your experience. It’s helpful to hear that grouping identical articles across outlets and tracking share of voice supports your coverage reporting and internal tracking. You also mentioned instances where predefined parameters seem to be lost. That feedback has been passed along to our product team for review. If this continues, you’re welcome to connect with your account team so we can better understand what’s happening and support you directly. Thank you for sharing your perspective. ### 39. Accurate Coverage Tracking, Needs Improved Usability **Rating:** 2.5/5.0 stars **Reviewed by:** Daniel M. **Reviewed Date:** January 12, 2026 **What do you like best about CisionOne?** I like CisionOne's accuracy in measuring coverage success. **What do you dislike about CisionOne?** The overall interface of CisionOne is a bit of a pain. The old Cision platform was way easier to use and get around in, and it took way less time and effort on my part. The whole interface feels cluttered, especially the sidebar, which makes it tough to navigate. The layout of the old Cision site was so much clearer and didn't require as much thought. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne for press release distribution and metric tracking, solving the problem of accurately measuring coverage success. **Official Response from Michalea Enmark:** > Hi Daniel, We appreciate you taking the time to share your thoughts. We’re glad to hear that Cision supports your work with media monitoring and coverage tracking. We also appreciate your honest feedback about navigating our new interface. We’ve passed along your comments to our internal teams to help us continue to improve the platform experience for all users. If you haven’t already done so, we encourage you to connect with your account team to share this feedback in more detail. They’re happy to support you and help ensure you’re getting the most value from your Cision solution. Thanks again for your in-depth review. ### 40. Comprehensive Media Database, But Interface Lags and Journalist Info Lacking **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about CisionOne?** - Comprehensive media database, when compared to other platforms. - Comprehensive media monitoring tool for the most part. **What do you dislike about CisionOne?** - Slow interface and regularly lags. - Media database removed descriptions of journalists in place of their X bios, which makes researching more labor intensive. - Media database filtering is hard to use and the results are often overwhelming. - Results from media monitoring often have discrepancies -- a publication may mention a company several times throughout the week but not all of the articles will appear. - Boolean queries are somewhat effective but often requires a lot of filtering, which then omits certain results. - Process for scheduling alerts is clunky, requiring extra steps just to schedule a recurring alert schedule. **What problems is CisionOne solving and how is that benefiting you?** It's a one-stop solution for media monitoring and database. **Official Response from Michalea Enmark:** > Hi there, Thank you for taking the time to share such detailed feedback. We appreciate you calling out the strength of the media database and monitoring capabilities, especially in comparison to other platforms. We also understand that parts of the experience haven’t met expectations. We’ve shared your broader feedback internally so it can be reviewed as part of ongoing improvements to performance, database quality, and overall usability. If these issues are still impacting your work, your account team would be glad to connect and review your setup with you. Thank you again for your honest perspective. ### 41. Seamless Platform with Essential Social Monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Samantha . | Account Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about CisionOne?** Platform is pretty seamless to learn and pretty turn key. The social monitoring and daily digests are things I use most. **What do you dislike about CisionOne?** When it misses placements from trade pubs I am in need of. **What problems is CisionOne solving and how is that benefiting you?** It's our main media monitoring tool, allowing us to flag placements to clients in a timely manner and export for reporting **Official Response from Michalea Enmark:** > Hi Samantha, Thanks for sharing your feedback. Happy to hear you’ve had a seamless social and media monitoring experience and that the daily digest feature has been helping you stay on top of media coverage and reporting. We appreciate your trust in Cision and look forward to continuing to support your monitoring needs! ### 42. Helpful Team Communication, but Bulk Upload Needs Multi-Stream Selection **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about CisionOne?** The communication the team offers. Always helpful. **What do you dislike about CisionOne?** The process of uploading content has gotten better, but it could still be improved. I would like to select multiple streams when bulk adding. **What problems is CisionOne solving and how is that benefiting you?** It has improved tracking across client accounts and saved time on reporting. **Official Response from Michalea Enmark:** > Hi there, Thanks for your review. It’s great to hear that the team communication has been helpful and that CisionOne is helping improve tracking across client accounts while saving time on reporting. We appreciate you highlighting the opportunity to improve the bulk upload experience, and we’ve taken this on board internally. Thank you for your feedback. ### 43. Feedback regarding use of CisionOne. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about CisionOne?** It’s so intuitive to send out a media press release! **What do you dislike about CisionOne?** That the list of email addresses to distribute the press release from is not listed in alphabetical order. **What problems is CisionOne solving and how is that benefiting you?** Being able to track the reach of my press releases. **Official Response from Michalea Enmark:** > Hi there, Thanks for your review. It’s great to know that sending press releases feels straightforward and that CisionOne helps you track the reach of your campaigns. Thank you as well for flagging the email list ordering in the distribution workflow — we’ve passed this along to our product team. Thanks again for sharing your feedback. ### 44. User-Friendly Platform with Fantastic Reach, High-Quality Insights, and Superb Support **Rating:** 4.0/5.0 stars **Reviewed by:** Guillaume S. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about CisionOne?** User-friendly with fantastic reach and high-quality insights—all backed by a superb support team. **What do you dislike about CisionOne?** It could be valuable to enhance launch analytics to better drive improvements and actionable recommendations. **What problems is CisionOne solving and how is that benefiting you?** Impeccable reach for building brand awareness and access to a highly curated network. **Official Response from Michalea Enmark:** > Hi Guillaume, Thank you for your review. We appreciate you calling out the platform’s reach, the quality of insights, and the experience you’ve had with our support team. We’ve shared your suggestion regarding launch analytics enhancements with our product team. Thanks again for taking the time to leave your feedback. ### 45. Makes Monitoring Way Less Complicated **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about CisionOne?** that it kind of puts everything in one place and makes things way less messy. It’s easy to look at and understand, even when the data itself is complicated. **What do you dislike about CisionOne?** It's not so smooth and user friendly and sometimes it takes time to get the things I am looking for **What problems is CisionOne solving and how is that benefiting you?** It helps me know about the relevant news regarding regulations and environmental policies and is very much organized to look for **Official Response from Michalea Enmark:** > Hi there, Thank you for your feedback. It’s helpful to hear that having everything in one place makes monitoring feel more organized and easier to navigate, even when the underlying data is complex. At the same time, you mentioned that the platform doesn’t always feel smooth and that it can take time to find what you’re looking for. We’ve shared this feedback with our product team. Your account team can review your current setup together with you and explore ways to make navigation more efficient. Thanks for taking the time to leave us a review. ### 46. Cision One: Essential for Media Insights, but Coverage Accuracy Can Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher W. | Public Relations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about CisionOne?** Cision One provides immediate access to media trends related to my organisation, its sub-brands, our competitors, and our customers. This tool is invaluable for demonstrating the impact of external communications and media relations within the organisation, helping us define our success. Our account management experience has been outstanding, and our needs are consistently met. **What do you dislike about CisionOne?** At times, some coverage is missed while unrelated coverage is included. **What problems is CisionOne solving and how is that benefiting you?** CisionOne is helping us track our share of voice compared to our competitors, and it also clarifies how we are engaging with the markets where we want to be visible. **Official Response from Michalea Enmark:** > Hi Christopher, We appreciate you taking the time to leave a review. It’s great to hear that CisionOne helps you stay on top of media trends across your organization, its sub-brands, competitors, and customers, and supports demonstrating the impact of your communications work internally. It’s also encouraging to hear that your experience with the account management team has been a positive one. Your comments regarding missed or unrelated coverage have been shared internally for review. Thank you for your feedback. ### 47. Decent Tool with Room for Search Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Zhensu X. **Reviewed Date:** October 16, 2025 **What do you like best about CisionOne?** I find CisionOne really helpful when it comes to looking for searches and identifying potential reach numbers of media features we've worked on. Additionally, it assists in finding contacts from certain publications, which aids in my work efficiency. **What do you dislike about CisionOne?** I found the initial setup of CisionOne to be difficult, primarily because the process of transferring all our data from the old Cision platform was not smooth. Additionally, the search functionality is problematic; it currently does not allow searching by article link and only filters by keywords, which makes it difficult to find specific content. There are also accuracy issues with the search results, as sometimes I can't find certain articles, which is not ideal. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne to find relevant numbers for potential media reach and search for contacts, enhancing my work efficiency. **Official Response from Michalea Enmark:** > Hi Zhensu, Thank you for your feedback. CisionOne supporting your work when identifying media reach and finding relevant contacts across publications is great to see. Your comments have been shared internally so the relevant teams can review the feedback around data migration and search capabilities. Thanks again for taking the time to leave a review. ### 48. Great Dashboards, but Filtering Irrelevant Mentions and Report Sync Need Work **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about CisionOne?** The diversity of dashboards available and relative ease of establishing mention streams. **What do you dislike about CisionOne?** The difficulty in parceling out irrelevant mentions, lack of screening for low-quality AI generated content and news aggregators, unreliable interface between mention stream and daily reports produced from those streams. **What problems is CisionOne solving and how is that benefiting you?** It provide real-time monitoring, which reduces the amount of times we are blindsided by mentions. It also meets the need to quantify our public relations efforts with intuitive visualization that resonates with internal decision makers. **Official Response from Michalea Enmark:** > Hi there, Thank you for taking the time to share your experience. It’s good to hear that the range of dashboards and the ability to set up mention streams are supporting your real-time monitoring and reporting needs. We’ve shared the challenges you’ve encountered with filtering irrelevant mentions, particularly around AI-generated content and the reliability between mention streams and daily reports with our product team for further investigation. Additionally, your account team would be happy to connect with you to better understand these issues and review your current setup together. Thanks again for your candid feedback. ### 49. Robust Database and Easy Press Release Distribution in Cision **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about CisionOne?** The size of the database, and the ability to send out press releases directly from cision. **What do you dislike about CisionOne?** Historically, the customer support and lack of data checking has been an issue. **What problems is CisionOne solving and how is that benefiting you?** Having a list of relevant journalist data. **Official Response from Michalea Enmark:** > Hi there, Thank you for your review. It’s great to know that the size of the database and the ability to distribute press releases directly from CisionOne are valuable for your outreach. You also referenced some past challenges around support and data quality, which we appreciate you calling out. We hope your experience has been more positive since. Thanks again for your input. ### 50. Always-Available, Very Helpful Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Ruby M. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about CisionOne?** Very helpful customer service. There is always someone on hand to support with any questions or requests **What do you dislike about CisionOne?** Don't always receive full broadcast clippings **What problems is CisionOne solving and how is that benefiting you?** THey are collating huge amounts of coverage for us to monitor **Official Response from Michalea Enmark:** > Hi Ruby, Thank you for your review. It’s encouraging to know that our customer service team has been consistently available and helpful when questions arise. Regarding broadcast clippings, we’ve made sure your feedback is passed along to the relevant teams for review. Thanks for taking the time to leave your feedback. ## CisionOne Discussions - [What is Help a Reporter Out used for?](https://www.g2.com/discussions/what-is-help-a-reporter-out-used-for) - 1 comment, 1 upvote - [Do you think the addition of a checkbox or bulleted list](https://www.g2.com/discussions/24605-do-you-think-the-addition-of-a-checkbox-or-bulleted-list) - 2 comments, 1 upvote - [Browser Support](https://www.g2.com/discussions/browser-support-bec4244d-7f06-4c59-ae92-38018bd66461) - 1 comment, 1 upvote - [Social Content](https://www.g2.com/discussions/social-content) - 1 comment, 1 upvote - [Audience Insights](https://www.g2.com/discussions/how-are-audience-insights-determined) - 1 comment, 1 upvote - [View CisionOne pricing details and edition comparison](https://www.g2.com/products/cisionone/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+18%3A54%3A06+-0500&secure%5Bsession_id%5D=03c37ec9-2878-4972-a5e2-17754d2d0ac8&secure%5Btoken%5D=6a106a6015d0019d71eb82586af0eb8f89f1aacd62fd49ac58f319e00f05326b&format=llm_user) ## CisionOne Integrations - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - [Feedly News Reader](https://www.g2.com/products/feedly-news-reader/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [PR Newswire](https://www.g2.com/products/pr-newswire/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## CisionOne Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Attribution - Hashtag Analytics - Sentiment Analysis **Contact Management** - Media Database - Record Management - Relationship Management - Segmentation **Media Channels** - Broadcast Media - Print Media - Online Media **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability **Database** - Media Database - Contact/Campaign Management - Newsroom **PR Management** - Communications - Campaign Management - Engagement Tracking - PR Analytics **Geographic Coverage** - Local Media - National Media - International Media **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Agentic AI - Regulatory Change Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Outreach** - Media Distribution - PR Planner - Social Media Services **Workflow Automation** - Pitching - Campaign Scheduling **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reporting** - Monitoring - Impact Measurement **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Media and Influencer Targeting** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **User Rights/Roles** - Team Collaboration ## Top CisionOne Alternatives - [Onclusive](https://www.g2.com/products/onclusive/reviews) - 4.3/5.0 (202 reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,627 reviews) - [Muck Rack](https://www.g2.com/products/muck-rack/reviews) - 4.5/5.0 (464 reviews)