--- title: CisionOne Reviews meta_title: 'CisionOne Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1342 reviews by the users' company size, role or industry to find out how CisionOne works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 1342 scale: '5' date_modified: '2026-07-17' parent_category: name: Public Relations (PR) url: https://www.g2.com/categories/public-relations-pr --- # CisionOne Reviews **Vendor:** Cision **Category:** [Media Monitoring Software](https://www.g2.com/categories/media-monitoring) **Average Rating:** 3.9/5.0 **Total Reviews:** 1,342 ## About CisionOne CisionOne is an AI-powered platform tailored to meet the specific needs of PR agencies and departments, encompassing media monitoring and outreach, analytics, media and influencer targeting, and social listening capabilities. An industry-leading tool for finding and connecting with the right journalists, market experts, and relevant media influencers. Track mentions of your brand, enhance media outreach, and instantly summarize coverage with authentic AI implementation. Measure the effectiveness of your PR campaigns through comprehensive analytics, analyze trends in media coverage, and use data insights to guide future PR decisions. Built for PR professionals, CisionOne transforms how you work with AI assistance across desktop, tablet, and mobile. ## CisionOne Pros & Cons **What users like:** - Users find CisionOne to have a **simple setup and intuitive search functionality** , enhancing their user experience significantly. (69 reviews) - Users appreciate the **ease of use** and helpful insights of CisionOne, enhancing their media monitoring and communication. (40 reviews) - Users appreciate the **media monitoring board** in CisionOne, which simplifies tracking coverage across sectors effectively. (39 reviews) - Users appreciate the **coverage tracking quality** of CisionOne, benefiting from its efficient media monitoring and reporting tools. (36 reviews) - Users value the **versatile reporting and media management features** of CisionOne, streamlining campaign monitoring and outreach. (33 reviews) - Coverage (31 reviews) - Monitoring (26 reviews) - Reporting (24 reviews) - Users appreciate the **helpful customer support** and effective onboarding experience with CisionOne, ensuring smooth usage. (22 reviews) - Users appreciate the **intuitive user interface** of CisionOne, which simplifies monitoring and reporting tasks. (22 reviews) **What users dislike:** - Users experience **data inaccuracies** in CisionOne, leading to frustrating searches and missed coverage for their needs. (37 reviews) - Users find CisionOne **not intuitive** , facing a steep learning curve and challenges with filters and coverage accuracy. (28 reviews) - Users find the **learning curve steep** with CisionOne, complicating their ability to effectively use the platform. (26 reviews) - Users experience **incomplete media coverage** , often needing to manually check for important articles and relevant mentions. (25 reviews) - Users report that CisionOne frequently misses **key articles** and sometimes provides irrelevant content, complicating monitoring efforts. (25 reviews) - Inaccuracy (20 reviews) - Limited Features (20 reviews) - Users are frustrated with the **poor search functionality** , finding it lacking basic features and missing key articles. (20 reviews) - Limited Coverage (19 reviews) - Search Functionality (19 reviews) ## CisionOne Reviews ### 1. Cision Sets the Standard for Media Searches, Even with New Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about CisionOne?** It's the best program I've used. Over the years, I've tried a couple of alternatives, but Cision really is the standard tool. **What do you dislike about CisionOne?** I'm getting used to using the new version now, but so far I have gotten quality results from media searches. **What problems is CisionOne solving and how is that benefiting you?** It's making researching journalists who are talking about a specific topic in the news easier to do. **Official Response from Michalea Enmark:** > Hi there, Thank you for sharing your review. Hearing that Cision continues to stand out compared to other tools you’ve tried means a lot. It’s great to know the platform is helping make it easier to research journalists covering specific topics, and that you’re already seeing strong results as you get used to the newer version. We appreciate you taking the time to share your experience. ### 2. User-Friendly and Easy to Navigate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about CisionOne?** I like that it is user friendly and customer support is quick to help. **What do you dislike about CisionOne?** It is missing a lot of contacts that I need and there are a lot of bugs. **What problems is CisionOne solving and how is that benefiting you?** Customer support is always quick to add contacts as needed. However, it does take them a considerable amount of time to address concerns related to platform issues, like bugs. **Official Response from Michalea Enmark:** > Hi there, We appreciate your review. It’s encouraging to hear that the platform is easy to navigate and that the support team has been helpful when you’ve needed assistance. Your comments regarding contact availability and platform performance have been shared with the relevant teams for review. Thanks again for leaving a review ### 3. Easy to Use, But Misses Key Articles **Rating:** 1.0/5.0 stars **Reviewed by:** Daniel H. | Regional PR Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CisionOne?** I like the new Cision One platform, it's easy to navigate and has some helpful insights. **What do you dislike about CisionOne?** The platform often misses key articles that are relevant, and worse still shares articles that aren't relevant at all. **What problems is CisionOne solving and how is that benefiting you?** Gives me a good general overview of my brand's visibility and sentiment towards the brand in our industry. **Official Response from Michalea Enmark:** > Hi Daniel, Thanks for sharing your thoughts. It’s good to know the platform feels easy to navigate and provides a helpful overview of your brand’s visibility and sentiment. We’ve shared your feedback regarding coverage gaps and irrelevant results internally for review. If you haven’t already connected with your account team about this, they can help revisit your monitoring setup and discuss potential adjustments. We appreciate you taking the time to leave a review. ### 4. Efficient Campaign Management, but Press List Building and Formatting Need Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Charles J. | Head of Communications and Public Relations, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about CisionOne?** The ability to control and manage communications campaigns quickly **What do you dislike about CisionOne?** Building a press list can be challenging at times, especially when you need to do it quickly. Additionally, the page for creating press releases lacks some important formatting options, such as the ability to adjust line spacing or choose different fonts. **What problems is CisionOne solving and how is that benefiting you?** Integrating AI into the system is highly significant. **Official Response from Michalea Enmark:** > Hi Charles, Thank you for taking the time to leave a review. It’s great to hear that CisionOne helps you manage communications campaigns efficiently and that the integration of AI is making a positive difference in your workflow. We’ve also shared your feedback internally regarding press list building and the formatting options available when creating press releases. Thanks again for your thoughtful review and for choosing CisionOne. ### 5. Great for Sending Press Releases, But Contact Accuracy Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about CisionOne?** Easy to send and build press releases and media pitches **What do you dislike about CisionOne?** accuracy of contacts and search parameters. Also, way too many "info@" emails. There should be none. These are not contacts. They're waste bins and waste of time. Companies should not be allowed to utilize any "Info@" or similar emails for contact information. **What problems is CisionOne solving and how is that benefiting you?** Not solving any problems except access. ### 6. Still Needs Work **Rating:** 0.5/5.0 stars **Reviewed by:** alex o. | Senior Account Executive, Public relations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about CisionOne?** The "sectors" makes it easy to find journalists in that category. **What do you dislike about CisionOne?** 1) You have to download photos to insert them in your release 2) There is no drop-down menu with DMA listing 3) The number of journalists is very small. For example, if you search "Family & Parenting" in the USA you may only get 32 contacts 4) After sending a pitch or release, you can't group those who didn't open the release or who did. You have to go through one by one and see if they have a check mark next to their name. Impossible for follow-ups. **What problems is CisionOne solving and how is that benefiting you?** 1) I really like that you can search journalists by "sector" -- that is much easier to do rather than typing in key words. ### 7. Positive Experience with Cision One **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about CisionOne?** It has a great list of media contacts, and it is great for sending distributions to media. **What do you dislike about CisionOne?** Some of the reporting can be tricky and creating reports for media metrics. **What problems is CisionOne solving and how is that benefiting you?** CisionOne solves the problem of not being able to connect with journalists. I primarily pitch for earned media, so this is very helpful. **Official Response from Michalea Enmark:** > Hi there, We appreciate you taking the time to leave a review. It’s great to hear that the media contact database and distribution tools support your outreach and help you connect with journalists for earned media opportunities. Your comments regarding reporting and media metrics have been shared internally for review. Thank you for your feedback. ### 8. Tries its best **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about CisionOne?** Takes on an incredibly heavy task, and does an admirable job at trying. **What do you dislike about CisionOne?** I could go on forever, I would say there is a lot of inconsistencies in the mention pick-ups especially when you want a curated mention stream. **What problems is CisionOne solving and how is that benefiting you?** Capturing media mentions at a large scale in a relatively efficient manner. **Official Response from Michalea Enmark:** > Hi there, Thanks for taking a moment to share your feedback. We’re sorry to hear that your experience with CisionOne hasn’t lived up to your expectations and for highlighting the challenges you’ve experienced regarding consistency in mention pickup. We’ve shared your feedback internally so it can be considered alongside other customer input as we work to evolve the platform. Thanks again for sharing your thoughts with us. ### 9. Helpful Boolean Search, but Setup Is Time-Consuming **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about CisionOne?** I think the boolean search is very helpful. customer support is ok **What do you dislike about CisionOne?** I don't like that you can't just search something up quickly you have to create a whole search time and set it up **What problems is CisionOne solving and how is that benefiting you?** It picks up the majority of coverage there are still some bits that it imisses though **Official Response from Michalea Enmark:** > Hi there, We appreciate you leaving a review. It’s good to hear that the Boolean search functionality supports your monitoring and helps capture the majority of your coverage. Your comments regarding search setup and ease of use have been passed along internally for review. Thank you for taking the time to leave a review. ### 10. I do not utilize the entire program like I shouuld. I was not happy with the switch to CisionOne. **Rating:** 4.0/5.0 stars **Reviewed by:** Rich J. | Director of Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CisionOne?** The clipping service and media database. **What do you dislike about CisionOne?** You are sometimes trying to be everything to everybody, so some of your services miss the mark. Like social listening. Stick to 2-3 core services. **What problems is CisionOne solving and how is that benefiting you?** Clipping service and sahring company and industry news with stakeholders. Also, being able to eliminate excel spreadsheets of media database. ### 11. Global PR Specialist **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about CisionOne?** I like the reporting features and the front page feature **What do you dislike about CisionOne?** Interface feels a bit clunky, the home page can be less cluttered **What problems is CisionOne solving and how is that benefiting you?** I have a large amount of media mentions come through daily, and Cision helps me filter them to the top hits and regions to create reporting. **Official Response from Michalea Enmark:** > Hi there, We appreciate you taking the time to leave a review. It’s great to hear that the reporting features support your work with monitoring and reporting on media mentions. It’s also good to know the front page feature has been useful for keeping an eye on broader news coverage. Your comments regarding the interface and homepage layout have been shared internally for review. Thank you for your feedback. ### 12. Review of CisionOne **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about CisionOne?** Good use of AI technology to make media monitoring more efficient. **What do you dislike about CisionOne?** Links and clips expire after a week, which is a challenge. We are also unable to customize clips like we were able to in NextGen. **What problems is CisionOne solving and how is that benefiting you?** Monitoring media coverage and conversation around health-care topics ### 13. So much easier to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Elise R. | Senior Director, Public Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about CisionOne?** The dashboards are much easier to configure, and I can find the stories I am looking for so much easier. The reports and dashboard are easily shareable and I can easily show my ROI at a moment's notice. I am so grateful for the upgrades in the system on CisionOne. **What do you dislike about CisionOne?** Honestly, that was the one complaint I had you fix! You incorporated AI into the platform. And if you could just make sure that AI helps me write the best boolean code, then it would be a 10! **What problems is CisionOne solving and how is that benefiting you?** We always have to show value to senior leadership. Once we set up the google analytics G4 tracking with CisionOne, we were able to prove the click throughs we generated back to our company website. In addition, the easy pitching and tracking portion of the platform has been a game changer for us. We can show our clients exactly who was pitched and if it was opened. Instead of spray and PR approach. ### 14. Good Support and Easy Management, but Integration Could Be Simpler **Rating:** 4.0/5.0 stars **Reviewed by:** Grant B. | Senior Account Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about CisionOne?** Relatively easy to manage - good support from account management. **What do you dislike about CisionOne?** Could allow for greater integration and ease of integration - seems to be a multi-step process, which could be simplified. **What problems is CisionOne solving and how is that benefiting you?** Monitoring relevant media mentions for clients. **Official Response from Michalea Enmark:** > Hi Grant, Thank you for sharing your feedback. It’s good to hear that the platform is easy to manage and that the support from your account team has been helpful. We’ve also shared your input regarding integrations with the relevant teams as part of our ongoing platform improvements. Thank you for your review. ### 15. Excellent Features and Support, Though Usability Could Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about CisionOne?** Excellent features, training and insights and these are regularly updated. Very good customer service **What do you dislike about CisionOne?** Generally easy to use but not always intuitive **What problems is CisionOne solving and how is that benefiting you?** Need for accurate targeting, monitoring and reporting **Official Response from Michalea Enmark:** > Hi there, Thank you for taking the time to leave a review. It’s great to hear that the platform’s features, insights, and training resources have been valuable, and that you’ve had a positive experience with customer support. We’ve also noted your feedback about the platform not always feeling intuitive and have shared this internally. Thanks again for your feedback. ### 16. CisionOne Review as a Financial Services Comms team member **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about CisionOne?** The depth of content available and the variety of mediums (print, podcast, social, broadcast, etc). **What do you dislike about CisionOne?** Sometimes, I am not able to access the full text of international articles even using the Cision dedicated link. This is one of the main reasons we were drawn to the service. **What problems is CisionOne solving and how is that benefiting you?** CisionOne is helping us accurately track the volume and scale at which all of our entities are mentioned in media in a way we did not have the capacity to do before because the majority of our work was manual. This helps us see which markets we are out front in and where we have opportunities for more placements. ### 17. Mostly good **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Capital Markets | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about CisionOne?** Alerts system is useful and mostly reliable **What do you dislike about CisionOne?** That not all the alerts take you to the online article (lexus ones) **What problems is CisionOne solving and how is that benefiting you?** Means I don't have to search for press coverage every morning **Official Response from Michalea Enmark:** > Hi there, Thank you for sharing your feedback. It’s good to hear that the alerts system helps you stay on top of press coverage without needing to manually search for it each day. We’ve shared your comments regarding article links in alerts with the relevant teams as part of our ongoing platform improvements. Thank you for your review. ### 18. Great for Insights and Social Reach, but Customer Service Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about CisionOne?** instant insights and social amplification **What do you dislike about CisionOne?** inconsistent customer service. turnover of reps. **What problems is CisionOne solving and how is that benefiting you?** connecting us with journalists who cover healthcare; instant analytics for reporting **Official Response from Michalea Enmark:** > Hi there, Thank you for taking the time to leave a review. Happy to see that Instant Insights and social amplification have been useful in your work and that you’ve been able to connect with healthcare media contacts. We also appreciate you calling out your experience with customer support. Consistency in service is important, and your feedback has been shared internally so the appropriate teams are aware. Thank you for your feedback. ### 19. Too New, Many Ways to Search and Listen **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CisionOne?** Compared to legacy Cision, it does provide a larger view into both traditional and digital mentions. It also has a feature to find social media mentions. The tool also allows you to build dashboards with multiple streams which can be set up per topic. I believe its publicity value is a bit skewed high but, overall, it does offer many features that are useful to track share of voice. **What do you dislike about CisionOne?** It’s publicity value calculations could be more accurate. **What problems is CisionOne solving and how is that benefiting you?** It provides a good idea of share of voice and brand awareness. ### 20. Fantastic tool, easy to use with some great insight tools **Rating:** 4.5/5.0 stars **Reviewed by:** Toby A. | Account Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about CisionOne?** The flexibility of reporting and selecting which media outlets to monitor for specific clients and projects gives really great control over what is shared and the way reporting can be discussed with clients. **What do you dislike about CisionOne?** With great insight comes complex reporting set up. But with time and practice, this becomes easier and is in fact what generates the insight through reporting. **What problems is CisionOne solving and how is that benefiting you?** We had issues with our previous supplier and missed coverage, which made reporting to clients very tricky. The coverage in our niche sector is incredible and so much better than we have been experiencing. ### 21. Good improvements compared to the older version **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about CisionOne?** Easy to navigate, good user experience. Many widget features **What do you dislike about CisionOne?** The fact that all the mention streams are disconnected and do not feed into each other. For example if you delete coverage from one mention stream it doesn't auto-delete from others. This was a really nice feature in the old platform that our org has been struggling with cision one. The migration was a challenge and took a lot of oversight from my team. **What problems is CisionOne solving and how is that benefiting you?** Our marketing dept is shifting to be very data-driven. We report certain PR metrics to our department's analytics team, which our leadership has access to; like total mentions, total mentions in national, health, and local outlets, respectively, and share of voice. ### 22. Cision is a great way to pull together media hits **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CisionOne?** Cision is great about scouring the internet for mentions of our company **What do you dislike about CisionOne?** sometimes the advanced features can take a while to get the hang of **What problems is CisionOne solving and how is that benefiting you?** Cision helps us find all of the outlets that write stories about our organization, and fashion them into media reports ### 23. CisionOne Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CisionOne?** Feasibility and variety of tools and resources. **What do you dislike about CisionOne?** Took some time to get used to the platform and know where I was going. **What problems is CisionOne solving and how is that benefiting you?** Allowing us to track the important conversation within the media and follow along easily. ### 24. No longer good for pitching **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about CisionOne?** I like the streams. They're easy to follow and I like that they can be grouped together. **What do you dislike about CisionOne?** It's become less effective for pitching. There's no easy way to follow up with media without having to manually download, sort through, and reupload the media lists to follow up on pitches. It's less user friendly for public relations professions. Additionally, you cannot make changes or additions to streams that are shared with you. **What problems is CisionOne solving and how is that benefiting you?** I think it's now causing more problems with pitching, and I'm struggling to see the problem it's solving in comparison to other PR pitching plaforms ### 25. Go-to cloud based PR database platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about CisionOne?** One of the top tools for PR professionals in terms of a media database and monitoring platform **What do you dislike about CisionOne?** Expensive and costs go up depending on number of licenses **What problems is CisionOne solving and how is that benefiting you?** Supplements media monitoring in real-time **Official Response from Michalea Enmark:** > Hi there, We appreciate you sharing your thoughts on CisionOne. It’s encouraging to hear that the platform supports your work as a media database and monitoring tool for real-time coverage. We’ve also shared your feedback internally as part of our ongoing efforts to improve the platform experience. Thank you for your review. ### 26. Lots of hype, but big let down **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about CisionOne?** There are some great new features, but the benefits are lost because the user experience and visual organization is so chaotic and hard to navigate. **What do you dislike about CisionOne?** One of the reasons I selected Cision was the ease of the platform and the simple user experience. It was streamlined, organized, and super easy to use. CisionOne is chaotic and visually overwhelming. Even the alert emails are far more difficult to read. If it isn't broken, don't fix it and the old Cision was not broken. I have recommended Cision for years to peers but this new user experience is not anything worth recommending. I will be evaluating a new option at the end of my contract. I use Cision daily and find myself dreading using CisionOne now. **What problems is CisionOne solving and how is that benefiting you?** The old version was addressing all of my problems with media monitoring, social listening, and reporting. The new version is creating more problems than it is solving at the moment. I needed a more robust social listening feature like TalkWalker but instead now I can't sort through the chaos on my screen with the new version. ### 27. I've enjoyed the change to CisionOne. **Rating:** 4.0/5.0 stars **Reviewed by:** Doug F. | Content Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about CisionOne?** It's comprehensive media database and how easy it is to use. **What do you dislike about CisionOne?** Sometimes the lists are too expansive. It takes a while to whittle them down to what I really need. **What problems is CisionOne solving and how is that benefiting you?** Our primary use is targeting the proper media representatives to pitch. It would be very difficult to organize a comprehensive national pitch campaign without CisionOne. ### 28. Good concept but the fundamental flaws in the design make it useless **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about CisionOne?** It has pretty charts. The concept of bringing all the functions in one place is good but the execution is terrible. Thank god for one or two knowledgeable support people that can solve a few of the problems. Last I checked the data wasn't even accurate. **What do you dislike about CisionOne?** There is no way to download data for further analysis. The charts are useless the way they are delivered. It is very hard to customize in a way that makes it useful. **What problems is CisionOne solving and how is that benefiting you?** N one, it is making my life infinitely more difficult ### 29. Great all round tool for international contracts and coverage tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Emma C. | PR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about CisionOne?** I like that it is a platform that does it all, love the media database that has a vast range of contacts both UK based and internationally, easy to pull medialists as well as send pitches directly through the platform. We use the platform daily and found the on-boarding sessions with our customer support member really useful **What do you dislike about CisionOne?** Sometimes it doesn't pull all our coverage through and we have to find manually **What problems is CisionOne solving and how is that benefiting you?** It helps us find the best journliats to contact for our press release and get real time coverage updates as well as monitor our key competitors ### 30. Cluttered Platform after Update **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about CisionOne?** It has a lot of good information and searches are thorough. Easy to change search terms. We occasionally use the tool, mostly to monitor sentiment and trends mostly, great tool for crisis use. **What do you dislike about CisionOne?** Clunky interface since the update. It doesn't show information in a clear graphic anymore and it's difficult to navigate. Account rep is also not quick and thorough. I only hear from them when it's renewal season. **What problems is CisionOne solving and how is that benefiting you?** It helps to monitor sentiment of news, especially during PR crises. ### 31. A solid platfrom for comm pros **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about CisionOne?** It is always reliable and easy to use. I can depend on the platform to always alert me on news that is critical to my organization. **What do you dislike about CisionOne?** I think the reporter data base can use more work. It is not competitive with MuckRack. **What problems is CisionOne solving and how is that benefiting you?** CisionOne always lets me know when there is coverage on the company I work for. It cuts down on needing to always do google alerts. ### 32. Excellent monitoring, but not flawless **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas W. | Marketing Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about CisionOne?** Excellent media monitoring across a number of platforms, with good grouping and organisational capabilities. The option to enable email and mobile notifications for specific streams is great. Easy to use once established, building feeds is straightforward enough, though boolean queries work best, which are a little more challenging to implement. **What do you dislike about CisionOne?** Sometimes misses subscription based outlets and is at times slow to refresh feeds - some outlets appear immediately at release though others are received several hours later. Social listening offering is effective but seems to be in a much more infant stage - LinkedIn is not included which is major downside (was planned for 2024 but as yet not included). The notification badges which feature on the monitoring platform are not available, so streams have to be checked manually. **What problems is CisionOne solving and how is that benefiting you?** Media monitoring across huge a range of key terms and areas. ### 33. Really enjoying the experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ellesse D. | Communications Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about CisionOne?** I like the scheduling feature, makes weekly tasks a lot easier to set up, especially when you will be out of office. Customer service was really helpful when we switched over, making the implementation easy. Integrating over to the new system was straight forward, just a few calls and we were done. **What do you dislike about CisionOne?** I wish I didn't have to select all mention streams individually as if you accidentally click off it makes you select them all again. A select all feature would be handy. **What problems is CisionOne solving and how is that benefiting you?** Pulling all media coverage for our company, as opposed to missing some vital coverage. Makes it easier for me as I do not need to manually hunt for coverage at the end of the month. ### 34. Simple and effective **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2024 **What do you like best about CisionOne?** Simple interface, flexible reporting, and great analysis capababilities for market positioning in trending topics and industries. Super easy and friendly onboarding. **What do you dislike about CisionOne?** Short timeframe (28 days) to capture print items within the platform's licensing. Customer support is consistent but can take a while to get issues fixed. **What problems is CisionOne solving and how is that benefiting you?** Share of voice positioning has been made clear and accurate. ### 35. Simple, easy to use UI. **Rating:** 4.0/5.0 stars **Reviewed by:** Chris W. | Marketing and Communications Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about CisionOne?** Ease of access to customer support if needed, also the UI is easy to use, comprehensive database and also great reporting. Reporting is also a breeze and allows us to fully integrate press into our monthly roundups and has made our lives easy to implement the use of Cision into our daily workflow. **What do you dislike about CisionOne?** There are the odd bits of missing links within the database but, the team seem to be quick to add contacts or give you a valid reason why they aren't available. **What problems is CisionOne solving and how is that benefiting you?** It helps us reach thousands of small, regional publications right across the UK and helps us raise our charities profile. ### 36. So Far, So Good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about CisionOne?** We have used Cision for our media monitoring and outreach for several years, and have recently transitioned to CisionOne. The Cision team was great in training and assisting us in a smooth transition. The Outreach platform is great, and the Social function is new to us, so we're excited to see how everything all works together for reporting. **What do you dislike about CisionOne?** We noticed quickly that CisionOne is missing some of the reporting functions we liked, especially when comparing competitor data. There has also been multiple times that I have to submit a ticket to get coverage inputted manually. **What problems is CisionOne solving and how is that benefiting you?** Daily media monitoring helps us has a holistic picture of what is being said in the news about our company, and we can be proactive if we catch something that was inaccurate or incorrect. ### 37. No longer exists (but there are similar alternatives) **Rating:** 0.0/5.0 stars **Reviewed by:** Daniel B. | Senior Director, Content and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about CisionOne?** I'm a business reporter. HARO was great in its heyday. **What do you dislike about CisionOne?** It no longer exists. So I wrote this blog post with the pros and cons of other journalist query services that I use https://sherpablog.marketingsherpa.com/content-marketing-2/haro-alternatives/ **What problems is CisionOne solving and how is that benefiting you?** Media and Influencer Targeting was the only option above. However, I actually used it as a business reporter to find sources. The only reason I'm rating it low for evertyhing is because it no longer exists. ### 38. CisionOne is not as good as the old version of Cision **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about CisionOne?** Easy access to reporter's contact information and sending out an email to a large group at once. **What do you dislike about CisionOne?** The interface is not easy to use, and a lot of the features of the old version of Cision are either not currently available yet in CisionOne or just not user friendly, and so I've found overall that it takes much more time using CisionOne than it used to using the old interface. The UX design also needs work, as it's really different based on browser and even size of computer, which are things that can't often be altered. **What problems is CisionOne solving and how is that benefiting you?** Easily being able to find contact information for reporters and creating media lists to send out blast emails to. ### 39. Easy to use and understnad **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about CisionOne?** It is easy to set up searches and gather the data that is helpful. Using the system every day, it updates quickly and shows what we want. Being able to share reports with key internal and external stakeholders is very helpful. **What do you dislike about CisionOne?** You have to know what you want to search for before you get started with a new search. With the database of journalists, the search functionality is quite clunky to use, especially if you are doing general search based on a topic, rather than knowing the specific people you want to find. **What problems is CisionOne solving and how is that benefiting you?** We often want to approach members of the press but don't know their details, so the CRM is ideal for finding them. ### 40. Intuitive and quick platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about CisionOne?** It is generally quick and intuitive to use. I also appreciate that there is support when I run into issues with it. I like the options to "test" a release before sending it out to my lists. **What do you dislike about CisionOne?** Sometimes media contacts are missing from the CisionOne database so I have to add them manually - this can be time consuming. Uploading media lists into CisionOne is tricky. **What problems is CisionOne solving and how is that benefiting you?** I need a tool to be able to send out news releases in an efficient way. CisionOne allows me to keep media lists up to date, and quickly write, review and send out news releases to large groups of people. ### 41. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Katie B. | PR and Partnerships Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about CisionOne?** Cision One is great as it allows you to tailor key words as you go along- making it perfect for campaign periods or times when you need certain news articles to appear. **What do you dislike about CisionOne?** Sometimes you get flagged irrelevant coverage but for the most part, everything is relevant and insightful. **What problems is CisionOne solving and how is that benefiting you?** Cision One provides easy and detailed debriefs each day using your key words, meaning you don't need to check news manually. ### 42. Efficient product for managing media contacts **Rating:** 4.0/5.0 stars **Reviewed by:** PM C. | Head of Team, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about CisionOne?** This is a good product for managing media contacts and issuing press releases to targted lists. Easy and fast to learn and use. **What do you dislike about CisionOne?** Not intuitive enough in editing existing media lists **What problems is CisionOne solving and how is that benefiting you?** Easy to mage for issuing press releases to targeted media lists. Keeps a record of all contacts and past press releases issued. Manages media lists as required. ### 43. User-friendly monitoring & PR tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about CisionOne?** Monitoring PR coverage daily & outreach is easy with the streams set up in the tool. The many options for reporting are a great playground for PR execs. The tool is intuitive and support options are plenty. **What do you dislike about CisionOne?** Searching to get the most out of social monitoring. **What problems is CisionOne solving and how is that benefiting you?** CisionOne helps to bring structure into our PR workflows and brings all data on coverage, socials, media & journalists together in one platform. A great tool for analytics & monitoring the impact of PR efforts, connecting with media contacts & measuring success. ### 44. Go-To Tool for Public Relations **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle E. | Senior Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about CisionOne?** The ability to handle media monitoring, press releases, and influencer outreach, all in one place along with finding the correct outlet to send press releases too. **What do you dislike about CisionOne?** The search function is a bit hard to use **What problems is CisionOne solving and how is that benefiting you?** To reach the niche outlets and journalists in once place. ### 45. Not an intuitive or nice to look at experience **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about CisionOne?** The list feature and ability to send media alerts from the platform are good features. **What do you dislike about CisionOne?** The search is so so poor. It is shocking to me how it has passed quality control. It is seemingly impossible to search for people by title within a publication, which should be a very basic feature. It is not easy to use and displayed very inaesthetically. **What problems is CisionOne solving and how is that benefiting you?** The search is very poor, compared with Gorkana which was a lot more intuitive. It also looks cheap and outdated. ### 46. This has to be one of the worst systems I have ever had the misfortune of having to use. **Rating:** 0.0/5.0 stars **Reviewed by:** Charles W. | Director Of Finance And Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about CisionOne?** There is absolutley nothing that I like about CisionOne **What do you dislike about CisionOne?** Everything, most of the information you need is missing, it send an enourmaous amount of irrelevant coverage. **What problems is CisionOne solving and how is that benefiting you?** CisionOne is creating so many problems, and solving none. ### 47. Good idea but needs better execution **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about CisionOne?** Nice layout, use of AI to find the latest stories. **What do you dislike about CisionOne?** Too many mention streams - not clear where you can find all the stories all in just one place. Need to add section to make one PDF rather than loads and select stories to make it up like old Gorkana system. **What problems is CisionOne solving and how is that benefiting you?** Finding all relevant media coverage to our department to be circulated, as well as finding journalist details. ### 48. Cision **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2018 **What do you like best about CisionOne?** It is the most accurate and up to date database of journalists and media sources. It is fairly intuitive so it is easy to use. **What do you dislike about CisionOne?** They no longer carry phone #'s for the individual reporters. **Recommendations to others considering CisionOne:** If you are looking for a reliable updated source of media contacts then this product is for you. It is a must have for any large scale enterprise PR service. **What problems is CisionOne solving and how is that benefiting you?** Helps create PR contact lists.. ### 49. Best media relations platform I’ve used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about CisionOne?** I really like how easy it is to use and navigate, along with its extensive reporter database. **What do you dislike about CisionOne?** Sometimes CisionOne can have outdated information in terms of reporters current roles. That can make pitching a bit difficult. **What problems is CisionOne solving and how is that benefiting you?** Cision is helping solve the problem of identifying relevant journalists for outreach in an efficient manner. ### 50. Streamlined experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about CisionOne?** Very user friendly and easy to use with a streamlined interface but that makes it easy to quickly find media contacts, send a release or view latest mentions. **What do you dislike about CisionOne?** Unable to edit / manage own mention streams. **What problems is CisionOne solving and how is that benefiting you?** Streamlining outreach, monitoring and reporting ## CisionOne Discussions - [What is Help a Reporter Out used for?](https://www.g2.com/discussions/what-is-help-a-reporter-out-used-for) - 1 comment, 1 upvote - [Do you think the addition of a checkbox or bulleted list](https://www.g2.com/discussions/24605-do-you-think-the-addition-of-a-checkbox-or-bulleted-list) - 2 comments, 1 upvote - [Browser Support](https://www.g2.com/discussions/browser-support-bec4244d-7f06-4c59-ae92-38018bd66461) - 1 comment, 1 upvote - [Social Content](https://www.g2.com/discussions/social-content) - 1 comment, 1 upvote - [Audience Insights](https://www.g2.com/discussions/how-are-audience-insights-determined) - 1 comment, 1 upvote - [View CisionOne pricing details and edition comparison](https://www.g2.com/products/cisionone/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+02%3A08%3A37+-0500&secure%5Bsession_id%5D=54b25098-9498-48f7-839e-fe1b752bd636&secure%5Btoken%5D=d0d3fb896bfbb744e7cae0d93db2879595307455c6a33929c4c8421aa50fe327&format=llm_user) ## CisionOne Integrations - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - [Feedly News Reader](https://www.g2.com/products/feedly-news-reader/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [PR Newswire](https://www.g2.com/products/pr-newswire/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## CisionOne Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Attribution - Hashtag Analytics - Sentiment Analysis **Contact Management** - Media Database - Record Management - Relationship Management - Segmentation **Media Channels** - Broadcast Media - Print Media - Online Media **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability **Database** - Media Database - Contact/Campaign Management - Newsroom **PR Management** - Communications - Campaign Management - Engagement Tracking - PR Analytics **Geographic Coverage** - Local Media - National Media - International Media **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Agentic AI - Regulatory Change Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Outreach** - Media Distribution - PR Planner - Social Media Services **Workflow Automation** - Pitching - Campaign Scheduling **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reporting** - Monitoring - Impact Measurement **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Media and Influencer Targeting** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **User Rights/Roles** - Team Collaboration ## Top CisionOne Alternatives - [Onclusive](https://www.g2.com/products/onclusive/reviews) - 4.3/5.0 (202 reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,627 reviews) - [Muck Rack](https://www.g2.com/products/muck-rack/reviews) - 4.5/5.0 (466 reviews)