CIPHR Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find CIPHR's ease of use exceptional, appreciating its intuitive design and straightforward configuration for HR tasks. (2 mentions)

Users find the user-friendly HR element of CIPHR easy to configure and a great improvement over previous systems. (2 mentions)

Users appreciate the comprehensive features of CIPHR, finding it intuitive and easy to configure for HR needs. (1 mentions)

Users commend the implementation ease of CIPHR, finding it user-friendly and quickly adaptable for the organization. (1 mentions)

Users find the intuitive design of CIPHR very user-friendly, simplifying the HR management experience effectively. (1 mentions)

Users experience poor customer support, facing delays and difficulties in receiving timely assistance for their queries. (2 mentions)

Users report a lack of knowledge in payroll services, causing delays and unresolved issues during implementation. (1 mentions)

Top Pros or Advantages of CIPHR

1. Ease of Use

Users find CIPHR's ease of use exceptional, appreciating its intuitive design and straightforward configuration for HR tasks.

See 2 mentions

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Verified User

Enterprise (> 1000 emp.)

4.0/5

"CIPHR HR and Payroll recent implementation"

What do you like about CIPHR?

HR element of the system is very user friendly, intuitive and easy to configure. HR consultancy provided throughout the project has been very good. Th

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"CIPHR Review"

What do you like about CIPHR?

Really great way for storing HR contacts and client information, it was straightforward and simple to use.

2. Simple

Users find the user-friendly HR element of CIPHR easy to configure and a great improvement over previous systems.

See 2 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"CIPHR HR and Payroll recent implementation"

What do you like about CIPHR?

HR element of the system is very user friendly, intuitive and easy to configure. HR consultancy provided throughout the project has been very good. Th

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"CIPHR Review"

What do you like about CIPHR?

Really great way for storing HR contacts and client information, it was straightforward and simple to use.

3. Comprehensive Features

Users appreciate the comprehensive features of CIPHR, finding it intuitive and easy to configure for HR needs.

See 1 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"CIPHR HR and Payroll recent implementation"

What do you like about CIPHR?

HR element of the system is very user friendly, intuitive and easy to configure. HR consultancy provided throughout the project has been very good. Th

4. Implementation Ease

Users commend the implementation ease of CIPHR, finding it user-friendly and quickly adaptable for the organization.

See 1 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"CIPHR HR and Payroll recent implementation"

What do you like about CIPHR?

HR element of the system is very user friendly, intuitive and easy to configure. HR consultancy provided throughout the project has been very good. Th

5. Intuitive

Users find the intuitive design of CIPHR very user-friendly, simplifying the HR management experience effectively.

See 1 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"CIPHR HR and Payroll recent implementation"

What do you like about CIPHR?

HR element of the system is very user friendly, intuitive and easy to configure. HR consultancy provided throughout the project has been very good. Th

Top Cons or Disadvantages of CIPHR

1. Poor Customer Support

Users experience poor customer support, facing delays and difficulties in receiving timely assistance for their queries.

See 2 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"CIPHR HR and Payroll recent implementation"

What do you dislike about CIPHR?

Payroll services provided are not yet to the standard expected, with numerous issues taking a pro-longed period of time to work through with Ciphr, al

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"CIPHR Review"

What do you dislike about CIPHR?

It was hard to get people to respond from the help desk perspective when you had technical queries etc on the database.

2. Lack of Knowledge

Users report a lack of knowledge in payroll services, causing delays and unresolved issues during implementation.

See 1 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"CIPHR HR and Payroll recent implementation"

What do you dislike about CIPHR?

Payroll services provided are not yet to the standard expected, with numerous issues taking a pro-longed period of time to work through with Ciphr, al

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Verified User in Financial Services

Mid-Market (51-1000 emp.)

8/5/2026

"Poor Service Levels and Broken Integrations Hold It Back"

1/5

What do you like best about CIPHR?

You can customise it...which is a pretty standard feature Review collected by and hosted on G2.com.

What do you dislike about CIPHR?

The service levels were poor, functionality lacking, integrations (from module to module) didn't work Review collected by and hosted on G2.com.

Verified User in Government Administration

Enterprise (> 1000 emp.)

5/24/2024

"CIPHR HR and Payroll recent implementation"

4/5

What do you like best about CIPHR?

HR element of the system is very user friendly, intuitive and easy to configure. HR consultancy provided throughout the project has been very good. The organisation as a whole have quickly adapted to and adopted the new system in place, and prefer it much more than the incumbent HR platform, which was clunky & outdated. Review collected by and hosted on G2.com.

What do you dislike about CIPHR?

Payroll services provided are not yet to the standard expected, with numerous issues taking a pro-longed period of time to work through with Ciphr, albeit some are teething issues which are to be expected during the early stages of a new payroll implementation. The time taken to respond to issues that have been escalated has been very poor Review collected by and hosted on G2.com.

What problems is CIPHR solving and how is that benefiting you?

The recently implemented Ciphr platform is helping the organisation fulfill its core HR and Payroll responsibilities, as well as recruitment and onboarding. We intend to make wider use of the services offered by also implementing case management, and possibly L&D and talent options further down the line. It is enabling the organisation to deliver a far more modern, intuitive and aesthetic HR offering to employees, in a much more accessible manner. It will also provide the organisation with a greater breadth of MI, as well as much easier access to this. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

Originally submitted 3/23/2018

"CIPHR Review"

4/5

What do you like best about CIPHR?

Really great way for storing HR contacts and client information, it was straightforward and simple to use. Review collected by and hosted on G2.com.

What do you dislike about CIPHR?

It was hard to get people to respond from the help desk perspective when you had technical queries etc on the database. Review collected by and hosted on G2.com.

Recommendations to others considering CIPHR:

Again more help tutorials or options to help the user navigating the site, because employers do not always give training on how to navigate the system. Review collected by and hosted on G2.com.

What problems is CIPHR solving and how is that benefiting you?

I could put in contacts that I made from networking events and also log the communications between me and the client or potential client and manage the relationship accordingly through CIPHR. It really was the one-stop shop for candidate relationships and also loved the tracking effects of communications and what stage of the relationship you were in with the client. Review collected by and hosted on G2.com.

Sahil K.

GCP Data Engineer

Mid-Market (51-1000 emp.)

8/16/2022

"Cipher best ATS"

4.5/5

What do you like best about CIPHR?

Cipher is one of the popular software which helps in smoothly managing applications and track them with ease. The overall experience is very rich. Review collected by and hosted on G2.com.

What do you dislike about CIPHR?

I liked everything about the software as it is very easy to use and handle. We can track multiple applications in single go. I didn't find anything as such which needs improvement. Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization

Enterprise (> 1000 emp.)

8/3/2022

"Ciphr"

3.5/5

What do you like best about CIPHR?

Making payroll easier both for the HR as well as for the candidate. It is a connected platform focused entirely on HR and with a statistical dashboard. Review collected by and hosted on G2.com.

What do you dislike about CIPHR?

Dashboard UI has a lot to consume for a user. It might be better if user can customised tabs. Review collected by and hosted on G2.com.

NH C.

Principal

Small-Business (50 or fewer emp.)

1/25/2022

"It has a very professional layout and easy navigation."

5/5

What do you like best about CIPHR?

I like its automated processes that improve efficiency and easy navigation without compromising its professional-looking layout. We use it in storing employee records. Review collected by and hosted on G2.com.

What do you dislike about CIPHR?

It has not taken away a lot of the time-consuming admin burden due to being expensive. This product is very much effective, but the company should lower its price. Review collected by and hosted on G2.com.