CIPHR Reviews & Product Details

Ciphr gives HR and payroll teams more control over their people data and less repetitive admin. Designed for UK mid-market organisations with 200 to 2,000 employees, its connected suite brings together HR, payroll, recruitment, learning and benefits. - HR: manage employee records, absence, performance and self-service. The built-in AI assistant answers questions from live HR data and supports leave booking within existing permissions. - Payroll: connect HR and pay data, calculate payroll in real time and manage UK payroll requirements. Ciphr payroll was named Software Product of the Year at the CIPP Annual Excellence Awards 2025. - Benefits: manage flexible benefits, reward and employee communications through a platform that connects with Ciphr HR and payroll. - Ciphr LMS: deliver and track learning, with completions linked to HR records when connected. - Ciphr eLearning: choose off-the-shelf courses or commission bespoke content, scoped separately from the learning platform. - Ciphr iRecruit: manage vacancies, applications and offers. When connected with Ciphr HR and onboarding, new starter details pass through without duplicate entry.

Seller

CIPHR

Discussions

CIPHR Community

Languages Supported

English

Overview by

Daniel Whitmore

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User Insights

Average based on 6 real user reviews.

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CIPHR Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is CIPHR, and what problem is it built to solve?

CIPHR is a UK-based provider of integrated human resources and people management solutions. Its cloud-based software is designed to streamline HR processes, improve people management efficiency, and enhance the employee experience.

What languages does CIPHR support?

CIPHR supports 1 language: English.

What company sizes is CIPHR designed for?

CIPHR is designed for organizations in these company-size bands:

51–200 employees
201–500 employees
501–1,000 employees
1,001–5,000 employees
5,001–10,000 employees
10,001 or more employees

Which industries is CIPHR built to serve?

CIPHR is built to serve organizations in a range of industries, including:

Automotive
Banking
Construction
Consumer Services
Facilities Services
Farming
Government Administration
Higher Education
Hospital & Health Care
Human Resources
Legal Services
Mechanical or Industrial Engineering
Non-Profit Organization Management
Pharmaceuticals
Philanthropy
Primary/Secondary Education
Professional Training & Coaching
Management Consulting
Real Estate
Retail
Accounting
Education Management
Financial Services
Food & Beverages
Industrial Automation
Insurance
Logistics and Supply Chain
Telecommunications
Transportation/Trucking/Railroad
Oil & Energy
Utilities
E-Learning
Hospitality
Marketing and Advertising
Staffing and Recruiting
Media Production
Computer Software

Does CIPHR offer an open API, and what does it integrate with?

CIPHR offers an open API, allowing teams to connect their own systems and workflows.

What support options are available, and is live/human support included?

CIPHR provides support through options including email and help desk, phone support, and chat.

What training resources are available to help teams get started?

CIPHR provides several training resources to help teams get started:

Webinars
Documentation
Live online training
Videos

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AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

8/5/2026

"Poor Service Levels and Broken Integrations Hold It Back"

1/5

What do you like best about CIPHR?

You can customise it...which is a pretty standard feature Review collected by and hosted on G2.com.

What do you dislike about CIPHR?

The service levels were poor, functionality lacking, integrations (from module to module) didn't work Review collected by and hosted on G2.com.

AG

Verified User in Government Administration

Enterprise (> 1000 emp.)

5/24/2024

"CIPHR HR and Payroll recent implementation"

4/5

What do you like best about CIPHR?

HR element of the system is very user friendly, intuitive and easy to configure. HR consultancy provided throughout the project has been very good. The organisation as a whole have quickly adapted to and adopted the new system in place, and prefer it much more than the incumbent HR platform, which was clunky & outdated. Review collected by and hosted on G2.com.

What do you dislike about CIPHR?

Payroll services provided are not yet to the standard expected, with numerous issues taking a pro-longed period of time to work through with Ciphr, albeit some are teething issues which are to be expected during the early stages of a new payroll implementation. The time taken to respond to issues that have been escalated has been very poor Review collected by and hosted on G2.com.

What problems is CIPHR solving and how is that benefiting you?

The recently implemented Ciphr platform is helping the organisation fulfill its core HR and Payroll responsibilities, as well as recruitment and onboarding. We intend to make wider use of the services offered by also implementing case management, and possibly L&D and talent options further down the line. It is enabling the organisation to deliver a far more modern, intuitive and aesthetic HR offering to employees, in a much more accessible manner. It will also provide the organisation with a greater breadth of MI, as well as much easier access to this. Review collected by and hosted on G2.com.

UF

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

Originally submitted 3/23/2018

"CIPHR Review"

4/5

What do you like best about CIPHR?

Really great way for storing HR contacts and client information, it was straightforward and simple to use. Review collected by and hosted on G2.com.

What do you dislike about CIPHR?

It was hard to get people to respond from the help desk perspective when you had technical queries etc on the database. Review collected by and hosted on G2.com.

Recommendations to others considering CIPHR:

Again more help tutorials or options to help the user navigating the site, because employers do not always give training on how to navigate the system. Review collected by and hosted on G2.com.

What problems is CIPHR solving and how is that benefiting you?

I could put in contacts that I made from networking events and also log the communications between me and the client or potential client and manage the relationship accordingly through CIPHR. It really was the one-stop shop for candidate relationships and also loved the tracking effects of communications and what stage of the relationship you were in with the client. Review collected by and hosted on G2.com.

SK

Sahil K.

GCP Data Engineer

Mid-Market (51-1000 emp.)

8/16/2022

"Cipher best ATS"

4.5/5

What do you like best about CIPHR?

Cipher is one of the popular software which helps in smoothly managing applications and track them with ease. The overall experience is very rich. Review collected by and hosted on G2.com.

What do you dislike about CIPHR?

I liked everything about the software as it is very easy to use and handle. We can track multiple applications in single go. I didn't find anything as such which needs improvement. Review collected by and hosted on G2.com.

UC

Verified User in Civic & Social Organization

Enterprise (> 1000 emp.)

8/3/2022

"Ciphr"

3.5/5

What do you like best about CIPHR?

Making payroll easier both for the HR as well as for the candidate. It is a connected platform focused entirely on HR and with a statistical dashboard. Review collected by and hosted on G2.com.

What do you dislike about CIPHR?

Dashboard UI has a lot to consume for a user. It might be better if user can customised tabs. Review collected by and hosted on G2.com.

NC

NH C.

Principal

Small-Business (50 or fewer emp.)

1/25/2022

"It has a very professional layout and easy navigation."

5/5

What do you like best about CIPHR?

I like its automated processes that improve efficiency and easy navigation without compromising its professional-looking layout. We use it in storing employee records. Review collected by and hosted on G2.com.

What do you dislike about CIPHR?

It has not taken away a lot of the time-consuming admin burden due to being expensive. This product is very much effective, but the company should lower its price. Review collected by and hosted on G2.com.