---
title: ChurnZero Reviews
meta_title: 'ChurnZero Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 1619 reviews by the users' company size, role or industry
  to find out how ChurnZero works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 1619
  scale: '5'
date_modified: '2026-09-22'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# ChurnZero Reviews
**Vendor:** ChurnZero  
**Category:** [Customer Success Software](https://www.g2.com/categories/customer-success)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 1,619  
**AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality.
## About ChurnZero
ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience. The platform unifies your customer data, team expertise, and AI into a single system engineered to elevate customer success. It provides clear insight into what customers need and helps you deliver it, making it easy to scale onboarding, adoption, renewal, and expansion programs as your customer base grows. ChurnZero’s AI agents are purpose-built for the specific needs of customer teams. They interpret customer data, embed seamlessly into your existing workflows, and are flexible by design. You decide how much you want AI to do, and where and when it does it, so you’re always in control. ChurnZero is more than software. Our CS, implementation, and support teams are true partners who ensure your team succeeds at scale.



## ChurnZero Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users find ChurnZero to be **intuitive and user-friendly** , streamlining their operations and enhancing customer engagement. (139 reviews)
- Users value the **helpful customer success management** that aids in efficiently monitoring and engaging with clients. (95 reviews)
- Users love the **automation features** of ChurnZero, enhancing organization and streamlining workflows for improved customer success. (86 reviews)
- Users rave about the **fantastic customer support** from ChurnZero, enhancing their experience and efficiency significantly. (78 reviews)
- Users commend ChurnZero for its **efficiency in organization and adaptability** , streamlining workflows and enhancing customer management. (76 reviews)
- Users value the **customizable integrations** of ChurnZero, enhancing their ability to manage customer data efficiently. (69 reviews)
- Customization (58 reviews)
- Intuitive (54 reviews)
- Visibility (51 reviews)
- Time-saving (50 reviews)

**What users dislike:**

- Users find the **learning curve steep** , resulting in a time-consuming process before fully benefiting from ChurnZero. (54 reviews)
- Users find the **complexity of navigation and report creation** in ChurnZero challenging, impacting overall usability. (41 reviews)
- Users find ChurnZero's interface **not intuitive** , complicating email formatting, navigation, and integration processes. (39 reviews)
- Users note the **missing features** in ChurnZero, expressing a desire for better account overview and customization options. (34 reviews)
- Users face a **steep learning curve** with ChurnZero, requiring time and effort to achieve proficiency with features. (33 reviews)
- Limitations (27 reviews)
- Missing Functionality (24 reviews)
- Integration Issues (23 reviews)
- Difficult Navigation (21 reviews)
- Limited Customization (21 reviews)

## ChurnZero Reviews
  ### 1. Best way to track book of business

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2024

**What do you like best about ChurnZero?**

Firstly, I like the UI as it's user friendly. Those who access it for the first time will also be able to navigate hassle free. Makes CSM life easy with all the feature it provides for tracking account essentials.

**What do you dislike about ChurnZero?**

Currently, there are none to dislike about ChurnZero.

**What problems is ChurnZero solving and how is that benefiting you?**

Tracking my accounts based on risk categories.

  ### 2. Makes my work life 10x easier and more organized

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mike L. | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 11, 2024

**What do you like best about ChurnZero?**

I'm in ChurnZero every single day. I love the Command Center. It has all of my important tasks and to dos, my agenda for the day, and a breakout of custom segments that help me keep an eye on support ticket lead times, reviewing my upcoming client renewals, etc. I also love the new and improved Notes feature. A game changer that allowed me to finally move most of my client related tasks, notes and responsibilities into CZ. Plus, our CSM Hoawrd is the absolute best. :)

**What do you dislike about ChurnZero?**

The UI can be a little clunky, but they are also always improving it. I find a cool new feature regularly.

**What problems is ChurnZero solving and how is that benefiting you?**

It makes mundane tasks so easy. The automation it allows for saves me more time in a day than I can count. And I can do it ALL in ONE TOOL.

  ### 3. My day-to-day as a CSM has never been more efficient

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 04, 2024

**What do you like best about ChurnZero?**

ChurnZero has helped me redesign and restructure how I manage clients day-to-day in the best of ways. Activities and Notes are my two favorite features, as you can prep for upcoming meetings in the same place you will take in-meeting notes, create follow-up tasks and send out follow-up emails. Using plays, I've reduced the amount of time needed to create manual tasks for new accounts and have better visibility into the step-progress of each task. Each time I have a feature suggestion or need assistance, our company product-owner has been able to reach our ChurnZero CSM quickly and provides great assistance.

**What do you dislike about ChurnZero?**

As a user of ChurnZero, I do not have many critical critiques of the platform. There have been minor quirks that have presented, such as the inability to use "tab" when scrolling in a form or risk selecting information you did not mean to, but nothing that would take away from the efficiency gains seen.

**What problems is ChurnZero solving and how is that benefiting you?**

ChurnZero is allowing me to have better data-driven visibility into my clients as a whole. It brings together data from multiple sources and allows me to "work" with a client in real time and complete any necessary task before moving onto the next client. As a CSM, you have choices on where to keep notes, tasks, client plans, etc., but I prefer how easy ChurnZero is to manage clients in total. If I need to answer questions about a client now, I can turn to their CZ account.

  ### 4. Great tool, very easy to use, intuitive and fast tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ajinkya J. | Project Manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 15, 2024

**What do you like best about ChurnZero?**

A platform where you get access to consolidated data from multiple projects. Also the reports/dashboard help you to get insights very quickly and showcases clear picture of the activities/tasks. The UI and font is really good, user friendly, intuitive and fast. I love to access the tool and get/update the required information very quickly.

**What do you dislike about ChurnZero?**

Nothing at the moment everything is great

**What problems is ChurnZero solving and how is that benefiting you?**

A great platform where you can access consolidated information in one view having full visibility to any level individual in the system.

  ### 5. ChurnZero: From Good to Great

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 12, 2024

**What do you like best about ChurnZero?**

In 2021, when I turned in my first CZ NPS score, I reviewed CZ as an 8. At the time, the tool was at the "Okay" stage it was good, but it needed to get better. 

Fast forward to today, and I now feel the tool is at the "Great" stage & my NPS rating is a 10. 

So, why did my mind change?

Constant Innovation: It keeps getting better! They listen to their audience when we provide product feedback & push out new features & functionality that help solve the issue. 

Top-Notch Support: My ChurnZero Managers have been nothing but Rock Stars since I started using the tool. In addition, the Support Team is fantastic & quickly helps me address my issues. They have pulled through for me a few times when I was in a bind. 

Improved Usability: The tool has become more robust with much-needed new functionality. For example, the ability to purge your records was game-changing & very needed. In addition, sending CZ-only fields back to your CRM was a huge missing link to CZ & now that is available. Lastly, the new ChurnZero certification has helped lift this tool to new heights, allowing users to show their learning & development in the application.

**What do you dislike about ChurnZero?**

There are still a few system issues that come up at times, and I need to find workarounds for them, but that's with any application.

**What problems is ChurnZero solving and how is that benefiting you?**

ChurnZero provides a solid CSP. It is easy to learn and use. You can use it right out of the box, or you can develop your skills & build it out for the more custom needs of your specific CS Org. Overall, it can be augmented to fit your needs & that's where you can see the benefit.

  ### 6. Great Product! Must Try and See

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ryan J. | Director, Sales Operations & Enablement, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** October 16, 2024

**What do you like best about ChurnZero?**

Excellent customer service and engagement team.

**What do you dislike about ChurnZero?**

a little bit clunky on the back-end and lacking some OOTB integrations!

**What problems is ChurnZero solving and how is that benefiting you?**

Giving us valuable insights into our customers health and creating journeys and playbooks around those customer interactions

  ### 7. New Experience with CRM

**Rating:** 3.5/5.0 stars

**Reviewed by:** Robert J. | Implementation Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 26, 2024

**What do you like best about ChurnZero?**

Many tabs to tell much of the customer story/journey.

**What do you dislike about ChurnZero?**

Some information could be better served if it was on one tab rather than spread out over many.

**What problems is ChurnZero solving and how is that benefiting you?**

Easy to track onboarding process by setting timelines for implementation.

  ### 8. It's great tool with great support and CSM

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 21, 2025

**What do you like best about ChurnZero?**

at a glance view of customer usage, contacts and dashboards

**What do you dislike about ChurnZero?**

a bit too cumbersome to configure and not as flexible

**What problems is ChurnZero solving and how is that benefiting you?**

customer success optimization

  ### 9. Great CSM support

**Rating:** 3.5/5.0 stars

**Reviewed by:** Nichole B. | Customer Success Manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 29, 2024

**What do you like best about ChurnZero?**

The CSM team is amazing. Jeff is very responsive.

**What do you dislike about ChurnZero?**

Learning how to set up Plays and work with segments is not intuitive. CZ does take a team that is tech savy and really ready to dig in.

**What problems is ChurnZero solving and how is that benefiting you?**

CZ is helping us to segment and connect with at risk customers. It is unclear if it is helping at this point, as we have really just started implementation of the product and the team.

  ### 10. Valuable Insight Into User Behavior

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 08, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about ChurnZero?**

I love the ability to see users' engagement in our software and past trends that correlate with their churn score. I also love the tracking of emails and meetings with the customers so that I can easily see a full communication history with a user.

**What do you dislike about ChurnZero?**

I think the naming conventions within CZ are somewhat confusing and it's taken a lot of work to filter through the noise of data to figure out what usage patterns are actually valuable.

**What problems is ChurnZero solving and how is that benefiting you?**

CZ is solving the issue of knowledge transfer with previous client communications and is also helping set standards for what a "healthy" or "unhealthy" customer looks like.

  ### 11. Grateful for ChurnZero's assistance keeping my busy book of business organized

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tanya v. | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 29, 2023

**What do you like best about ChurnZero?**

I love that my calendar and emails integrate with CZ and that I can have all of my partners' information organized in one place. The days of manual spreadsheets to keep notes and dates organized is NO MORE! I am starting to utilize the automation and look forward to having CZ take some of the repetitive tasks off my plate.

**What do you dislike about ChurnZero?**

I wish that I could search the History section using keywords and bring up all emails and notes that contain the keyword. This would be a godsend during customer meetings. It can take quite some time to find a note from a meeting a few months back and get to the details you need to answer questions on the fly. Please add this functionality :)

**What problems is ChurnZero solving and how is that benefiting you?**

I am so busy and CZ is helping to free up some bandwidth so I can have a better work-life balance and exceed my customers' expectations.

**Official Response from Maureen Rice:**

> Hi Tanya, thank you for your review! I'm Maureen Rice, ChurnZero's customer marketing manager, and I'm so happy to hear that the platform has been so valuable for you! 

I went ahead and logged product feedback on your behalf for the keyword search - I love that idea. I gave your CSM, Cassidy, a heads up too. 

Thanks again! 

  ### 12. Good customization options for streamlining business processes and monitoring customer engagement.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 29, 2024

**What do you like best about ChurnZero?**

The ability to customize Plays, Segments, and API Integrations has been beneficial. We're adding more and more integrations that give us insight on how our customers are using our software, gather feedback and streamline our processes.

**What do you dislike about ChurnZero?**

There are a few improvements that I would make to ChurnZero based on my use over the past few months. 

- The Today's Summary buttons on the Command Center should be clickable.
- Allow Notes, Emails and Meeting Details to open in a larger view vs. the default collapsed view.
- Enable a dark mode.

**What problems is ChurnZero solving and how is that benefiting you?**

The ability to see my Client's Churn Scores without manual calculation has been a big time saver. I can see the changes over various time frames with a couple of click. I also find value in being able to see our Client's use right from within their Company page.

  ### 13. Assist my daily basis routine and saves me time everyday

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aline B. | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 23, 2023

**What do you like best about ChurnZero?**

I love that in Churnzero I can set up the metrics to keep track of all my accounts and have a macro look with so many details available. It is a great way to start my work daily and keep track of everything I do. The health and engagement of my portfolio are easily available in graphics and colors, and the opportunity to have integrations with so many other tools and teams I work with is incredible.

**What do you dislike about ChurnZero?**

I don't love the plays as there are detailed but I sometimes lose myself on things I have to review and complete.

**What problems is ChurnZero solving and how is that benefiting you?**

Using ChurnZero I see when was the last engagement of my client with our products, as well as our engagement status, sentiment and the next steps I have to take for that account. I work well with overviews before getting into the details so that I can prioritize my tasks and to-do list for the day, week, month and be on top of everything.

  ### 14. Great tool for a busy CSM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 06, 2024

**What do you like best about ChurnZero?**

One of my favorite features of Churn Zero is the automation of Plays and Journeys that can be triggered by various events or action within a customer segment. This is very helpful to making my customers feel that I am "in touch" and present with them more often. The Academy makes it really easy to learn how to use the system - I went from brand new to comfortable in about a week being already familiar with Salesforce and Hubspot systems and having a marketing background. Others may need longer if they are brand new to automation. The user community can be a great source for new ideas or posting questions for use case scenarios. And their Support team is always VERY responsive, often replying within an hour or less. Integration with Salesforce and Pendo opens up a lot of other possibilities that only strengthen the already great offering.

**What do you dislike about ChurnZero?**

I haven't come across anything I dislike.

**What problems is ChurnZero solving and how is that benefiting you?**

Now that we have ChurnZero linked with Salesforce and Pendo, I have a complete picture of customer health. I can easily raise concerns and have data to back it up from NPS surveys or call notes. It helps me keep the pulse of many accounts.

  ### 15. Simplified Customer Status Monitoring

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 23, 2024

**What do you like best about ChurnZero?**

I love that I have a dashboard that pulls information from my CRM and several other tools to give me a holistic view of my customers. This is the closest I've come to a single pane of glass to understand where I have to focus my efforts to keep my clients happy.

**What do you dislike about ChurnZero?**

With so much information incorporated into a dashboard, it can be overwhelming. The hardest part for a user is to learn how to methodically navigate the platform to develop a daily/weekly/monthly strategy of how to tackle accounts.

**What problems is ChurnZero solving and how is that benefiting you?**

ChurnZero helps focus the team's effort on the accounts that are at risk. By gathering relevant data from numerous platforms, it creates a single pane of glass for account intelligence -- all of the things that the account team needs to know to engage the customer in a meaningful way.

  ### 16. Great Platform and even better Support Team

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 15, 2024

**What do you like best about ChurnZero?**

ChurnZero has really given us the ability to look at our customer base in a different light. The ability to produce customized ChurnScores has really made a traditionally difficult task not difficult at all. Our CSM Kerry has been a pleasure to work with as she has understood our needs, and escalated any issues that we have brought to her as soon as she knows it will need additional support.

**What do you dislike about ChurnZero?**

Customization of Journeys. I know this is on the road map for the future, but it has made things difficult for the time being.

**What problems is ChurnZero solving and how is that benefiting you?**

Managing the customer through the Customer Journey from Onboarding to Value Realization and Renewal.

  ### 17. Comprehensive and flexible product that brings real value

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kosta B. | VP R&D, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 06, 2024

**What do you like best about ChurnZero?**

Rich integration options allowed us to consolidate data from all departments in one place - finance, support, operations, and the in-house product. After that flexible data model and dashboards enabled meaningful insights and alerts to monitor customer satisfaction. Exactly what we were looking for. C0 team was very helpful during the onboarding process.

**What do you dislike about ChurnZero?**

Learning curve is a bit steep, but this is typical for such products. The product works only if set up correctly, and it takes time and some trial and error.

**What problems is ChurnZero solving and how is that benefiting you?**

Early identification and prevention of customer churn

  ### 18. Day made easier in just one click

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sivaraman K. | Account Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 09, 2024

**What do you like best about ChurnZero?**

Churnzero is very easy to use. You can get to know your account status at just a glance. Helps track all the previous activities and interactions with the customer. The support provided by the ChurnZero team is just amazing. The account manager is always there to help/support you with any of your queries. Very beneficial for outreach and setting up campaigns.

**What do you dislike about ChurnZero?**

The new update of selecting the creator in the list of accounts is a bit time-consuming. By default it should show your list of accounts

**What problems is ChurnZero solving and how is that benefiting you?**

With Churnzero I get an overview of all my account statuses. The account health, I can see when I last engaged with my clients, and accordingly I can plan the actionables.

  ### 19. Churnzero has made me more efficient and effective!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Glenn D. | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 05, 2024

**What do you like best about ChurnZero?**

The segments and plays inside of churnzero help me as a CSM stay organized and save me time. I recommend Churnzero if you work in the Customer Success world.

**What do you dislike about ChurnZero?**

No downside so far. Churnzero has been extremely helpful

**What problems is ChurnZero solving and how is that benefiting you?**

As a CSM I don't have time to call and schedule targeted customers for appointments. Churnzero will send out automated emails, help with text, and even send in app announces to my clients.

  ### 20. A positive Impact

**Rating:** 4.0/5.0 stars

**Reviewed by:** Audrey A. | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 17, 2024

**What do you like best about ChurnZero?**

I love how churn zero helps me stay on top of the activity of all of my accounts.

**What do you dislike about ChurnZero?**

Sometimes there are minor glitches and some features are harder to navigate but I haven't taken the time to learn either so that is partially on me.

**What problems is ChurnZero solving and how is that benefiting you?**

Churn zero is allowing me to make the most of my time and stay on top of my work.

  ### 21. Incredible tool for customer engagement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jeff C. | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 12, 2024

**What do you like best about ChurnZero?**

The ability to easily segment out certain customers to facilitate ongoing customer engagement to get ahead of churn and address issues as soon as possible

**What do you dislike about ChurnZero?**

There are some more segment filter options I would like to see

**What problems is ChurnZero solving and how is that benefiting you?**

CZ is solving the problem of being able to efficiently track client engagement. Additionally it is helping us proactively identify customers who are at risk for churn, so we can engage with them and make sure they are satisfied with our service.

  ### 22. A simple and effective automation experience

**Rating:** 4.5/5.0 stars

**Reviewed by:** Annelise C. | Customer Trainer, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**AI Translated:** This review has been translated from French using AI.

**Reviewed Date:** March 13, 2024

**What do you like best about ChurnZero?**

Journey and Playbooks are incredibly effective when you want to automate customer journey tasks. CZ also helps to structure processes. A real time saver and I think I'm not even using half of the possible features.

**What do you dislike about ChurnZero?**

Its interface is not very user-friendly and you must complete the training to understand all the possibilities of the application.

**What problems is ChurnZero solving and how is that benefiting you?**

CZ saves us time and helps us organize our client onboarding process.

  ### 23. Really powerful but a little clunky

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jean M. | Manager - Client Success Enterprise , Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 16, 2023

**What do you like best about ChurnZero?**

I really like how many native integrations it comes with and how personalized it can be. The churn scores, when calibrated correctly, can be a game changer to help prioritize how to tackle larger books of business. It can really help your team do more with less but it takes quite a bit of setup to make sure you're bringing in clean data to build out the dashboards and plays. Once it is set up correctly though, it can be incredibly powerful. The service has been great and our CSM is really responsive.

**What do you dislike about ChurnZero?**

The UI is not super intuitive, so it takes quite a bit of enablement and change management effort to get the team in the system. Once the team is well-trained though it is really invaluable to the day-to-day prioritization of your accounts.

**What problems is ChurnZero solving and how is that benefiting you?**

The churn scores, when calibrated correctly, can be a game changer to help prioritize how to tackle larger books of business. It can really help your team do more with less but it takes quite a bit of setup to make sure you're bringing in clean data to build out the dashboards and plays. Having access to see usage, and success plans, and then automate based on factor we look at has been invaluable.

  ### 24. The Ultimate Command Center for Proactive Customer Retention

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tristan E. | Spezialist für digitales Marketing, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 16, 2023

**What do you like best about ChurnZero?**

Positive Onboarding Experience:
I must also mention the exceptional onboarding experience we had with ChurnZero. The support team provided clear guidance, ensuring a smooth transition into using the platform and smooth Implementation. It set a positive tone for our journey with ChurnZero.

Outstanding Customer Support:
Another standout aspect of ChurnZero is its customer support. The support team has been responsive and knowledgeable, promptly addressing any questions or issues we've encountered. Their commitment to assisting users has been greatly appreciated.

Improved Proactivity:
Since implementing ChurnZero, our approach to customer retention has shifted from reactive to proactive. The insights and data provided by ChurnZero empower us to anticipate customer needs and address potential issues before they become problems. This proactive approach has had a significant impact on our customer retention rates.

User Experience:
Admittedly, it took some time to get used to ChurnZero's interface fully. However, I'm pleased to report that the user experience has greatly improved over the past year. The UX design enhancements have made the platform even more user-friendly, resulting in a smoother and more efficient workflow for our team.

Conclusion:
In conclusion, ChurnZero has been a game-changer for our customer retention efforts. It has provided us with the tools and insights to manage our customer relationships proactively, ultimately driving better retention rates. While there was an initial learning curve, the continued improvements in user experience and exceptional customer support and onboarding make ChurnZero a valuable asset to our organization.

If you're serious about improving customer retention and want a comprehensive command center to streamline your efforts, I recommend ChurnZero.

**What do you dislike about ChurnZero?**

While ChurnZero has proven to be a valuable tool, initially, it took some time to adapt to its interface. However, it's worth noting that the user experience has significantly improved over the past year, addressing many of our earlier concerns. Therefore, my previous dislikes have been largely addressed, and I have no major issues with the platform.

**What problems is ChurnZero solving and how is that benefiting you?**

Churn Reduction: One of the primary problems ChurnZero addresses is customer churn reduction. Before using ChurnZero, we struggled to identify and address issues that were causing customers to leave. ChurnZero's data insights and proactive alerts have allowed us to identify potential churn risks early, enabling us to take corrective actions and retain more customers.

Data Consolidation: ChurnZero has resolved the issue of scattered customer data. Previously, our customer data was spread across multiple systems, making understanding our customers' interactions and behavior challenging. ChurnZero centralizes this data into intuitive dashboards, making it much easier to analyze and act upon.

Proactive Customer Management: ChurnZero empowers us to manage our customers proactively. Providing real-time data and customer health scores enables us to identify at-risk customers and engage with them before issues escalate. This proactive approach has significantly improved customer satisfaction and retention rates.

Improved Workflow: While there was an initial learning curve, ChurnZero's improvements in user experience have streamlined our workflow. The platform now allows us to work more efficiently, saving time and resources in managing customer relationships.

In summary, ChurnZero benefits our organization by helping us reduce customer churn, centralize customer data, adopt a proactive approach to customer management, and enhance our workflow efficiency. These benefits are crucial for achieving customer retention goals and driving long-term business success.

  ### 25. Perfect Saas tool to manage and forecast churn

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ronnie S. | Customer Success Manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 20, 2024

**What do you like best about ChurnZero?**

User friendly 
Easy customisation
Integrations with other tools
Frequency of use

**What do you dislike about ChurnZero?**

If we get an option to tag people in our organisation then it would be nice as me as a manger want to tag my team mates and ask for an update in certain account.

**What problems is ChurnZero solving and how is that benefiting you?**

Churnzero helps me to have a bird view as well as detailed view of whats going on in any of my accounts. This way I can strategically plan my course of actions quarterly/yearly

  ### 26. User Friendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ava C. | Customer Success Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 03, 2024

**What do you like best about ChurnZero?**

I love that churn zero allows me to quickly and easily check my customers' usage so I am able to reference this information when needed. I check in every day to see what I can help my customers improve on by using the information in CZ.

**What do you dislike about ChurnZero?**

I wish it was a quicker process to create a task. Sometimes seems like a long process for a simple thing.

**What problems is ChurnZero solving and how is that benefiting you?**

Without CZ I wouldn't know the exact details of how my customers are using our platform. I like being able to reference the data when on customer calls.

  ### 27. Data Driven

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** December 21, 2023

**What do you like best about ChurnZero?**

I enjoy being able to track the health of my entire portfolio in Churn Zero. I think my latest favorite capability is the CS AI integration. It's been wonderful to utilize. I am truly a fan as the UI is a seamless experience. I use Churn Zero every day to support my customer base. Churn Zero has been a valuable tool for my success as a Customer Success Manager and I can't wait to see what else they come up with.

**What do you dislike about ChurnZero?**

Nothing comes to mind right now. If I think of something I will reach out to our admin as I know he is in contact with Churn Zero as well.

**What problems is ChurnZero solving and how is that benefiting you?**

Churn Zero is assisting me to track the customers' analytics MoM / YoY. When I see considerable peaks or lows, I know to reach out to my client and engage on how I might improve their experience with our platform.

  ### 28. Customer Success Software

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeff M. | Deputy Technology & Innovation Director, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 11, 2024

**What do you like best about ChurnZero?**

ChurnZero is truly a full featured customer success platform which allows our teams to access customer relationship data in one location. The alerts, playbooks, & journeys free up our time and increase our awareness of customer health in realtime.

**What do you dislike about ChurnZero?**

This product is constantly being improved and customer feedback is heavily relied upon to constantly improve and provide additional features.

**What problems is ChurnZero solving and how is that benefiting you?**

ChurnZero consolidates data and provides automation for our onboarding and customer success teams

  ### 29. Great Customer Success Resource

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 31, 2024

**What do you like best about ChurnZero?**

Data is connected to our CRM and software. We can easily view data across all platforms.

**What do you dislike about ChurnZero?**

It's a bit difficult to use in its entirety. There are a bunch of tips and tricks that may take a while to learn.

**What problems is ChurnZero solving and how is that benefiting you?**

Solving the problem of how data is stored. It's a great tool to set up plays to be in continuous communication with customers and ensure their retention.

  ### 30. Excellent customer support, aggressive product roadmap and significant improvements in the product

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 12, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about ChurnZero?**

I like the quality of the support that you get when you have tickets or questions or if you need strategy/best practices advice. I also like how they have been enhancing the product in the last year especially, with significant improvements and many more on the horizon. Pretty intuitive to use and train on.

**What do you dislike about ChurnZero?**

Some features that would be most helpful are limited in which edition they appear in, which can be frustrating. But typically there are workarounds and other ways to achieve what you need to, if not in the most efficient way.

**What problems is ChurnZero solving and how is that benefiting you?**

ChurnZero solves problems around understanding customer behavior and also CS team effectiveness. It's also a crucial part to how we are scaling our CS team's capacity.

  ### 31. Lived without it for 3 years and now can’t live without it

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** October 16, 2024

**What do you like best about ChurnZero?**

The ability to automate more of the customer journey.

**What do you dislike about ChurnZero?**

Not much. If anything there are some challenges with more advanced reporting needs around incorporating custom fields.

**What problems is ChurnZero solving and how is that benefiting you?**

Keeping CSMs oriented towards key milestones leading up to renewal.

  ### 32. For When You've got too Much to Manage by Yourself -- Look to ChurnZero

**Rating:** 5.0/5.0 stars

**Reviewed by:** Wolf-Ekkehard H. | Global Solutions Consultant (Senior Level), Mid-Market (51-1000 emp.)

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 16, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about ChurnZero?**

ChurnZero keep my customer journeys on schedule, monitors usage, and lines up automated plays for me based off usage or NPS scores. It's easy to see what needs to be done, and it integrates well with our other systems. The customer support team is also very easy to work with since I use the platform every day.

**What do you dislike about ChurnZero?**

If things fall behind or out of order, it is easy to end up with a long list of tasks. CZ continues to expand their conditional and task dependent functionality, and I would like to see that continue to be improved.

**What problems is ChurnZero solving and how is that benefiting you?**

For me specifically, ChurnZero is the tool by which I track and monitor onboarding of all accounts that come into our platform. It is removing what would be an unmanageable spreadsheet, providing visibility to the rest of the customer success team

  ### 33. Easy marketing and promotion emails to customers while delivering a personalized experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anastasia R. | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 29, 2023

**What do you like best about ChurnZero?**

It is an easy and effective way to communicate with hundreds of customers while still providing a personalized experience for each email. Great data and insights into email performance (click, open rate, etc) Eliminates errors and mistakes possible when doing a mail merge manually. Using everyday to communicate with customers, send reminders, schedule calls

**What do you dislike about ChurnZero?**

Can be complicated to set up properly and understand all the features and reporting. Customer Journey performance can be complicated to view and not the most user-friendly/intuitive interface Some additional guidance may be needed for new users (better customer support chat, mini "hints" explaining each tab/feature)

**What problems is ChurnZero solving and how is that benefiting you?**

Mass communication with customers, analytics, prospecting for new customers & ability to segment customers and personalize experience for each segment

**Official Response from Maureen Rice:**

> Hi Anastasia, thank you for your review! I'm Maureen Rice, ChurnZero's customer marketing manager. As a marketer sending a lot of email and in-app communications, I'm so glad ChurnZero's email and task automation has been so valuable for you too! 

I work very closely with our customer training teams to design in-product tooltips and tutorials for our users, so I'd love to pick your brain on ideas for additional guidance you'd like to see within ChurnZero. If you're open to a quick chat, send me an email at mrice@churnzero.net. Thanks again!!

  ### 34. ChurnZero’s UX and UI is very friendly especially to new users and the customer support is top tier.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** October 16, 2024

**What do you like best about ChurnZero?**

The UX/UI as well as the constant updates and transparency for customers

**What do you dislike about ChurnZero?**

It's a lot to take in at times but the e-learning modules are helpful

**What problems is ChurnZero solving and how is that benefiting you?**

Helping with use data and customer success journey mapping

  ### 35. Good tool for overall understanding of the book of business

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 10, 2024

**What do you like best about ChurnZero?**

Bird's eye view of the entire Book of Business. Ease of use in logging in and seamless connectivity to Salesforce.

**What do you dislike about ChurnZero?**

The churn health is not the best indicator all the time. It needs configuration of parameters and sometimes. It does take a learning curve to explore all features to the fullest.

**What problems is ChurnZero solving and how is that benefiting you?**

It helps me get an overall understanding of the level of engagement from the customer's viewpoint. Helps track usage, interaction and all other signals in a single place. Reduces time spent in customer analysis and for creating QBR decks.

  ### 36. Churnzero has been a great tool for our CX leaders

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ambreen W. | Salesforce Administrator, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 11, 2024

**What do you like best about ChurnZero?**

It gives you the ability to see Customer's usage data of our product.

**What do you dislike about ChurnZero?**

Wish we can have an app built in Salesforce that gives usage data directly from the account/Opportunity page layout

**What problems is ChurnZero solving and how is that benefiting you?**

How customer is using and how much customer is using our products

  ### 37. Great Product - Phenomenal Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 07, 2024

**What do you like best about ChurnZero?**

ChurnZero is easy to use and intuitive once you understand the basics. Customer support from our CSM has been phenomenal (imagine that!)

**What do you dislike about ChurnZero?**

No real downsides that I've come across yet. Need to understand the basics of segments that drive most activity but after that it's been smooth sailing.

**What problems is ChurnZero solving and how is that benefiting you?**

We are seeing churn primarily due to increasing subscription cost from our partner products

  ### 38. Great for granular task management, in-depth reporting, and product integration!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 02, 2024

**What do you like best about ChurnZero?**

Its capacity for thorough configuration and customization to exactly match your product and processes, thus resulting in granular task management.

**What do you dislike about ChurnZero?**

Can be overwhelming for those that are not as technologically sound.

**What problems is ChurnZero solving and how is that benefiting you?**

As manager of a team of 12+ implementation consultants, ChurnZero allows me to have a clear overview of the status of our hundreds of accounts currently going through onboarding. Additionally, it allows me to easily identify accounts in need of attention vs. those on track. On another note, the ability to quickly create segments based on product instances has been great.

  ### 39. Review for Churnzero

**Rating:** 4.0/5.0 stars

**Reviewed by:** Taryn M. | Client Success Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 17, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about ChurnZero?**

I love the task and command center - this simplifies how I go about my day to day operations and ensuring that I am emailing for each task I have to work on and keeps me organized.

**What do you dislike about ChurnZero?**

I wish it gave more specifics within ChurnZero as a one stop shop versus having to use multiple softwares - and I wish the system would recognize if I am sending duplicate emails for the same product type.

**What problems is ChurnZero solving and how is that benefiting you?**

I'm able to see everything on Churn levels - versus having to navigate multiple pages and softwares to find certain information. I like how crisp it is by keeping track of tasks of each account on the far right and the main details right in front of you.

  ### 40. Great CS tool!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 05, 2022

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about ChurnZero?**

I love how everything can be automated in ChurnZero. It seems like there are endless possibilities to achieve our desired outcome. The Churn Score is also a helpful tool to identify at-risk customers. Building emails is also very easy and it's a super flexible tool. I also like the ability to create plays and journeys. It's an effective way to scale customer marketing efforts.

**What do you dislike about ChurnZero?**

There is a bit of a learning curve to really feel comfortable in the platform.

**What problems is ChurnZero solving and how is that benefiting you?**

We're working to keep our existing customers engaged and satisfied. Additionally, we're able to quickly report on key indicators (usage, engagement, etc).

  ### 41. Offers fantastic insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 03, 2024

**What do you like best about ChurnZero?**

It's a very well designed platform. It integrates well with other solutions such as Salesforce. The insights are very relevant and valuable for me as a CSM in my everyday role.

**What do you dislike about ChurnZero?**

Nothing, it's a great platform, really intuitive and easy to use.

**What problems is ChurnZero solving and how is that benefiting you?**

It allows me to see client usage, churn score changes, previous activity logged onto Salesforce and client renewals in a very easy, centralized interface. This it strategic thinking much easier and more streamlined.

  ### 42. Super Helpful For Our Customer Success Team

**Rating:** 4.5/5.0 stars

**Reviewed by:** Marilyn S. | VP Client Success, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** December 01, 2023

**What do you like best about ChurnZero?**

The support from our CZ account manager is only second to the support we give our own customers. The CZ platform has become part of our customer success team's daily life. It is easy to use and integrates with our other systems to provide us with a one stop shop for all things client related.

**What do you dislike about ChurnZero?**

Not sure this is a dislike at all but we have not implemented all the features we can. This is not a fault of CZ, it is a matter of time and effort on our part.

**What problems is ChurnZero solving and how is that benefiting you?**

CZ keeps us on top of our clients and helps us understand their usage, where help is needed and communicating with them.

**Official Response from Maureen Rice:**

> Hi Marilyn, thank you so much for your review! I'm Maureen Rice, ChurnZero's customer marketing manager, and I couldn't be happier that your account team here at ChurnZero has been so helpful and supportive. If there's ever anything we can do to make your experience with ChurnZero even better, don't hesitate to let us know. 

Thank you again!

  ### 43. Amazing tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aashish M. | Program Manager, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 16, 2024

**What do you like best about ChurnZero?**

Account information is very well structured and good user interface

**What do you dislike about ChurnZero?**

Navigation takes a little time to get used to

**What problems is ChurnZero solving and how is that benefiting you?**

Customer information at a single glance and under one roof, great details are captured and some very cool dashboards

  ### 44. Make sure your CSM is Denise!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ali H. | Manager, Technical Solutions, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** October 08, 2021

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about ChurnZero?**

The best thing about ChurnZero outside automating your Customer Journey and making your life easier is the people who you get to work with at ChurnZero.

**What do you dislike about ChurnZero?**

I wish the UI was a bit more intuitive, however, the community is incredibly helpful when you're looking for something you can't find!

**What problems is ChurnZero solving and how is that benefiting you?**

Generating improvements for team efficiency while improving the customer experience!

  ### 45. Focus the chaos!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Charlie G. | Manager, Customer Success, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 05, 2024

**What do you like best about ChurnZero?**

Helps me focus on what my team is currently doing with their customers and helps the team understand what their next interactions and meetings should consist of.

**What do you dislike about ChurnZero?**

There seem to be some issues with using dashboards/widgets across many filters and variables, where I'll often get a "taking too long, edit your filters" message.

**What problems is ChurnZero solving and how is that benefiting you?**

With my team having a larger book of business, it helps them prioritize where they should be focused for their upcoming week/month of meetings and next steps.

  ### 46. ChurnZero use

**Rating:** 4.5/5.0 stars

**Reviewed by:** James V. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 17, 2024

**What do you like best about ChurnZero?**

Churnzero is very easy to use and navigate through. I personally enjoy the ability to automate emails, the events board is very clean with it charts and was very easy to integrate with SalesForce. I use ChurnZero daily and feel have interacted with their customer support team which is very responsive to inquiries.

**What do you dislike about ChurnZero?**

I believe there are still limitations to hubspot sync

**What problems is ChurnZero solving and how is that benefiting you?**

Client tracking and sales detail

  ### 47. A Quick Glimpse Under the Hood

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aaron C. | Account Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** December 15, 2023

**What do you like best about ChurnZero?**

I really enjoy that when ChurnZero is set up properly, it can act as the central reference point for me as an Account Manager. How active is the client in usage? Where are areas of opportunity, even utilizing the AI Client brief? It's fantastically easy to use. I use it every day.

**What do you dislike about ChurnZero?**

It can be daunting to implement, and if it's not implemented correctly, scoring can be skewed and maybe provide a different story than what is actually occurring with the client.

**What problems is ChurnZero solving and how is that benefiting you?**

ChurnZero is making it so I don't have to open multiple tabs from multiple analytics pages, and integrating that directly into our CRM.

  ### 48. This is a great system to better serve our clients!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lindsey C. | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 22, 2024

**What do you like best about ChurnZero?**

I like the predictability of churnzero itself. How it helps with the churn score and shows each aspect of the churn score.

**What do you dislike about ChurnZero?**

Lots of notifications, but those can be turned off as you want.

**What problems is ChurnZero solving and how is that benefiting you?**

It solves the possibility of our clients leaving our organization. And lets us know beforehand so we can save the client!

  ### 49. This system has made managing my projects very easy.

**Rating:** 5.0/5.0 stars

**Reviewed by:** jonatrice s. | Onboarding manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 19, 2024

**What do you like best about ChurnZero?**

I like the to do task and the journeies.

**What do you dislike about ChurnZero?**

I wish that the acdemy offered more video's on how to use the system.

**What problems is ChurnZero solving and how is that benefiting you?**

it is keeping me on top of my projects.

  ### 50. A must use Business application

**Rating:** 4.5/5.0 stars

**Reviewed by:** Harsh Vardhan C. | Technical Account Manager, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 13, 2024

**What do you like best about ChurnZero?**

The best part about Chrinzero is the dashboards we can create and the customization it offers as far as logging activities are concerned

**What do you dislike about ChurnZero?**

It requires manual inputs and should allow us to integrate tables, metrics and activities from external sources as well

**What problems is ChurnZero solving and how is that benefiting you?**

It helps me understand my peers involved with a particular customer and lets me add more details so that Exec team can understand where we stand with the customer


## ChurnZero Discussions
  - [Does ChurnZero have a Customer Success blog?](https://www.g2.com/discussions/blog) - 2 comments, 2 upvotes
  - [Can I schedule a demo of ChurnZero?](https://www.g2.com/discussions/demo-request) - 1 comment, 2 upvotes
  - [Why should you choose ChurnZero?](https://www.g2.com/discussions/why-churnzero) - 1 comment, 2 upvotes
  - [What other products does ChurnZero integrate with?](https://www.g2.com/discussions/native-integrations-829b4a2f-3782-445a-8373-5f4d9fc31118) - 1 comment, 2 upvotes
  - [Best advice for not getting overwhelmed?](https://www.g2.com/discussions/36867-best-advice-for-not-getting-overwhelmed) - 1 comment, 1 upvote

- [View ChurnZero pricing details and edition comparison](https://www.g2.com/products/churnzero/reviews?page=9&section=pricing&secure%5Bexpires_at%5D=2026-09-23+01%3A29%3A40+-0500&secure%5Bsession_id%5D=0d44cfdb-ac8e-475f-9069-a9a3ce1cfb8a&secure%5Btoken%5D=f0deecb6f92034bb1bcc1f7265b66df295edc49aec6a20a6fbe75f380bfc2961&format=llm_user)

## ChurnZero Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Customer Information**
- Customer Health Scores
- Customer Monitoring
- Customer Profiles
- Playbooks
- Customer Segments
- Product Engagement
- Surveys
- NPS of Customers
- Customer Engagement

**User Analysis**
- Survey Implementation
- Data Analysis
- Real-Time Data
- Real-Time Notifications

**Sales Team**
- Flexible Sales Process
- Training Mode
- Playbooks

**Platform Basics**
- Customizable Templates
- Exporting
- Multi-user Access and Collaboration
- Multiple Personas
- Data Analytics 
- Predictive Analytics
- Behavioral Analytics
- Campaign Analytics
- Website Analytics
- Visual Analytics

**Platform Basics**
- Dynamic Segmentation
- Journey Optimization

**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Onboarding Setup**
- Workflows
- Templates
- Checklists

**Predictions**
- Churn Risk
- Upsell Opportunities
- Custom Triggers
- Machine Learning

**User Support**
- User Segmentation
- Multi-Language Support
- Behavior-responsive Messaging

**Intelligence**
- Opportunity Identification
- Zero-touch Renewals
- Smart Content

**Platform Data**
- Journey Reporting
- Trends Reporting
- Dashboards
- Advanced Data Filtering

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions
- Customizable Branding
- Knowledge Management
- Workflow Management
- Email Management
- Feedback Management
- Survey/Poll Management
- Negative Feedback Management

**Project Tracking**
- Monitoring
- Resources
- Content
- Tasks
- Optimization
- Kanban Board
- Goal Setting/Tracking
- Communication Management

**Agentic AI - Customer Journey Mapping**
- Autonomous Task Execution

**Additional Functionality**
- Multi-Channel Marketing
- Map Creation
- Email Marketing
- Single Sign On
- Performance Metrics
- Customer Database
- API
- Activity Dashboard
- Data Linking
- Whiteboard
- Drag & Drop
- Data Visualization
- Collaboration Tools
- Brainstorming
- Conversion Tracking
- Workflow Management
- Activity Tracking
- Behavior Tracking
- Personalization
- Customizable Reports
- Customer Journey Mapping
- Customer Profiles
- AI Copilot
- Third-Party Integrations
- Real-Time Notifications
- Tagging
- Audience Targeting
- CRM
- Surveys & Feedback
- Data Import/Export
- Reporting & Statistics
- Communication Management
- Attribution Modeling
- Action Management
- Map Sharing
- Engagement Tracking
- Customizable Branding
- Generative AI
- Customer Touchpoints
- Customer Experience Management
- Diagramming
- Campaign Management
- A/B Testing
- Storyboarding
- Customer Segmentation

**Platform**
- Reporting & Dashboards
- Third-Party Integrations
- Data Import & Export Tools
- Workflow Capability
- Notifications
- Customization
- Scalability
- Data Security
- Performance & Reliability
- User, Role, and Access Management
- Collaboration Tools
- Real-Time Data
- Activity Dashboard
- Customer Experience Management
- Churn Management
- Survey/Poll Management
- Communication Management
- Task Management
- Customer Management
- Account Management
- Renewal Management
- Feedback Management
- Knowledge Base Management
- Revenue Management
- Workflow Management
- Contact Management
- Email Management
- Configurable Workflow

**Walkthrough Type**
- Audio-visual Walkthroughs
- Text Bubble Walkthroughs

**Mapping**
- Multiple Org Charts
- Stakeholder Roles

**Platform Additional Functionality**
- Journey Mapping
- Integrations
- Automated Alerts

**Customer Engagement**
- Portal
- Customer Engagement
- Branding
- Visibility
- Collaboration
- Customizable Branding

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Commenting/Notes
- API
- Third-Party Integrations
- Task Management
- Alerts/Notifications
- Drag & Drop
- Performance Metrics
- Reporting & Statistics
- Time Tracking
- Data Security
- Single Sign On
- Activity Tracking
- Customizable Fields
- Content Management
- Churn Management
- Ad hoc Analysis
- Client Management
- Chat/Messaging
- Forecasting
- Mobile Access
- Form Builder
- Surveys & Feedback
- Revenue Management
- Onboarding
- Workflow Management
- AI Copilot
- Calendar Management
- Compliance Management
- Client Database
- Electronic Forms
- Gantt/Timeline View
- Client Tracking
- To-Do List
- Document Management
- Generative AI
- Self Service Tools
- Customer Segmentation
- Role-Based Permissions
- Data Import/Export
- Collaboration Tools
- Electronic Signature
- Task Progress Tracking
- Audit Trail
- Reminders
- Online Payments
- Activity Dashboard
- Document Generation
- Real-Time Data
- CRM
- Email Management
- Multi-Language

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Platform Basics - Digital Adoption Platform**
- Integration
- Communications

**Agentic AI - Customer Journey Analytics**
- Autonomous Task Execution
- Adaptive Learning
- Proactive Assistance

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Multi-Language

**Agentic AI - Customer Revenue Optimization**
- Autonomous Task Execution
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Real-Time Reporting
- Drag & Drop
- Surveys & Feedback
- Dashboard
- NPS Survey Structure
- Customizable Forms
- Visual Analytics
- Data Visualization
- Customer Segmentation
- Tagging
- Customer Journey Mapping
- Text Analysis
- Customizable Reports
- Real-Time Notifications
- Alerts/Notifications
- Access Controls/Permissions
- CRM
- Multi-Channel Data Collection
- Multi-Channel Communication
- Customizable Fields
- Real-Time Analytics
- Predictive Analytics
- Collaboration Tools
- Sentiment Analysis
- Trend Analysis
- API
- AI Copilot
- Engagement Tracking
- Customizable Templates
- Reporting/Analytics

**Analytics - Digital Adoption Platform**
- Analytics
- Reporting/Analytics
- Visual Analytics
- Real-Time Analytics

**Agentic AI - Customer Success**
- Autonomous Task Execution
- Multi-step Planning
- Natural Language Interaction
- Proactive Assistance
- Social Media Integration
- Multi-Language

**Additional Functionality**
- Onboarding
- Chat/Messaging
- Performance Metrics
- Activity Tracking
- CRM
- API
- Customer Database
- Customizable Templates
- Widgets
- Win/Loss Analysis
- AI Copilot
- Event Triggered Actions
- Surveys & Feedback
- Engagement Tracking
- Customer Segmentation
- Customizable Reports
- Drag & Drop
- Customer History
- Reporting & Statistics
- Reporting/Analytics
- Customizable Forms
- Customizable Branding
- Usage Tracking/Analytics
- Multi-Channel Communication
- Account Alerts

**Functions - Digital Adoption Platform**
- Customer self-service
- In-app guidance
- Contextual Guidance

**Agentic AI - Digital Adoption Platform**
- Adaptive Learning
- Asynchronous Learning
- Blended Learning
- Self-paced Learning

**Additional Functionality**
- Customer Experience Management
- Generative AI
- Workflow Management
- AI Copilot
- Task Management
- Progress Tracking
- Alerts/Notifications
- In-App Training
- Behavior Tracking
- Gamification
- Knowledge Base Management
- Audience Targeting
- Customizable Fields
- Reporting & Statistics
- Customizable Reports
- Performance Metrics
- Launch Management
- Content Library
- API
- User Onboarding
- Customizable Branding
- Event Triggered Actions
- Engagement Tracking
- Self Service Portal
- Data Quality Control
- Data Import/Export
- Employee Onboarding
- Self Service Tools
- Survey/Poll Management
- Learning Management
- Content Management
- Customizable Templates
- Interactive Content
- Activity Tracking
- Activity Dashboard
- Monitoring
- Training Management
- Communication Management
- Surveys & Feedback
- Content Creation

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