ChatBeacon Live Chat Reviews & Product Details


What is ChatBeacon Live Chat?

ChatBeacon Live Chat is the perfect live chat software for your website. Available in both cloud and installable versions, ChatBeacon gives you all the tools you need to chat with your customers in real-time, monitor and analyze your website's traffic, and so much more. Save time and money with NEW ChatBots! Offering the most enhanced chatbot capabilities of any other live chat software on the market, ChatBeacon ChatBots are compatible with IBM Watson Conversation, Google Dialogflow, Motion.ai, AND Microsoft Bot Framework. The choice is yours! To experience the full power of ChatBeacon, schedule a FREE demo with a member of our team, or try us risk-free for 14-days. No credit card needed!

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Languages Supported
Afrikaans, Albanian, Arabic, Armenian, Basque, Bengali, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latin, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Maltese, Maori, Marathi, Modern Greek (1453-), Mongolian, Nepali, Norwegian, Panjabi, Persian, Polish, Portuguese, Romanian, Russian, Samoan, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Welsh, Xhosa
Vendor
SmartMax Software
Company Website
Year Founded
1994
HQ Location
Tulsa, OK
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
6
Twitter
@sightmax
Twitter Followers
1
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ChatBeacon Live Chat Reviews

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1-25 of 34 total ChatBeacon reviews
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Small-Business
(11-50 employees)
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Verified Current User
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"So flexible and forward thinking. "

What do you like best?

The ability to customise the chat window on the customer end is great, there are so many options that you can adjust to make sure your customers get the best visual experience when using the chat function. Avoiding confusion for customers trying to contact us is very important and this has been a great help in doing this.

The conversation archiving is also a great feature. The fact that chat beacon hosts and stores all your chat archives makes everything so much easier and as a small company i feel this is more secure than if we had to host them ourselves.

What do you dislike?

While the customisation of the front end of the live chat is great and give you so many options, it is not the same for the back end. The user interface is not able to be customised and this can affect workflow and the way in which you use the program. Some more detailed customisation when using the program would be great.

Recommendations to others considering the product:

A simple and tailored live chat service without the worry of hosting it all yourself. For a small company this is really ideal and i have no reason to see why it wouldn't work for a larger company too!

What problems are you solving with the product? What benefits have you realized?

We can provide a simple live chat that is unique to us, we can tailor it to suit the exact needs of our customers both visually and in the support it provides. We don't have to worry about storing the information gathered during these chats as Chat Beacon does this for you.

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IT Manager
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Great On-Premises Live Chat"

What do you like best?

The control over the type of chat windows, customizations to colors, sizes, headshots, feedback survey's, and auto-responses (called Bots) that you can program are all amazing tools inside the software. Their hands-on tech support is amazing and they will help you however possible.

What do you dislike?

The admin UI leaves a lot to be desired. While it has the functionality, the layout is poor and needs serious updating to be up to the standards of today's UI's. It needs to be larger and dynamic, rather than everything crammed in one small window that cannot be enlarged. Like I said, it works but is lacking in the modern design and simple ability to increase the window size.

One set-back from previous versions, was the ability for one user to see all other users under a tab named "Operators". This has been removed and now the users can only see users of that department they are signed in under, where another user that is not a member of the same department will not be visible to begin a chat with.

The other feature that is not available yet, is with the SMS chat function, which is great, but when your office is closed...the system has no way of sending an "offline greeting" to the customer, informing them that your office is closed...so they sit there thinking that you've received their message but are not replying.

Recommendations to others considering the product:

Compare price points with feature packs & user count. I found that using ChatBeacon as the admin takes a week or more to get familiar with, however, between versions, it remains mostly the same making it simpler for admins to deploy updated server software or full migrations to new servers.

The integration with MS SQL and working inside VM's makes ChatBeacon a real ease to create redundant backups and versioning.

What problems are you solving with the product? What benefits have you realized?

ChatBeacon is the solution for our customers to be able to type live chat back and forth with our office. We like options of communications, therefore provide phone support, email support and live chat support, provided by this software - ChatBeacon. It provides us the ability to have an AI that automates much of the typical questions our customers have and reduce overhead of employees handling the chats. It also allows for after-hours chats to be handled by the AI. And you can chose from the 4 AI's they support!

Response from Natalie Delamater of ChatBeacon

Hi John. Thank you for the feedback.

ChatBeacon, our updated version of SightMax, offers a lot of solutions to the issues you have, including a completely updated and streamlined Agent Application (admin UI).

We’ve also updated our SMS chat feature and now offer a chatbot upgrade that can act as a chat agent that can serve your customers at any time, even when your office is closed.

We’d love to chat with you about making the switch to ChatBeacon!

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Owner
Wholesale
Validated Reviewer
Verified Current User
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"Excellent superior chat software. Very friendly to non tech savy individuals. Many features!!"

What do you like best?

I have searched for many weeks for a simple easy to use chat software fore my website. I found out that some companies charge an arm and a leg for such a simple software. ChatBeacon's team was there to find a great price for me with excellent customer care. I am not very tech savy, so I was scared at first but realized with a few minutes of learning it became easy to use. There are so many features on this software that are so useful to my business. It can track where a customer is surfing on your website and super fast live chat (you can see what users are typing before they send the message). There are so many more features on this software that I'm still exploring.

What do you dislike?

There is nothing negative to say about this software. ChatBeacon is always doing their best to find more innovative ways to be able to connect business owners through chat. The company is releasing a SMS feature to where customers can reach out to businesses through text! I'm super excited for this new feature!

Recommendations to others considering the product:

Please download their trial to see how great of a software it can be for your business. They offer free trials

What problems are you solving with the product? What benefits have you realized?

One of the main benefits I have with this software is I am able to connect and reach out to my customers more efficiently than I was before. The number one goal in our business is to always stay connected with our customers to keep them happy for repeat. I have converted several sales already with this software.

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Small-Business
(2-10 employees)
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Verified Current User
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"Modern Day Live Chat "

What do you like best?

Chat Beacon is so easy to set up, you do not need to have any experience with live chat portals or their inner workings, this makes it great for a small business that want their customers to have a higher level of support. Any problems you do have the support team will be happy to help.

Online support is such an important part of any business and is something that can be used for free by customers all over the world which is why we went with Chat Beacon. A smaller business that has global customer may not be able to provide the best support for non-english speakers but the inbuilt translation feature of ChatBeacon makes sure all our customers get the support they need.

What do you dislike?

There are no options for customization. I think this would help as some people find the user interface confusion and it can take some getting used to. If you were able to customize this more then i think it would improve individuals workflow and maybe increase efficiency.

Recommendations to others considering the product:

I think small business looking for a simple live chat service that isn't going to cause too much hassle should look into this. It will allow you to connect with customers all around the world so much easier than previously.

What problems are you solving with the product? What benefits have you realized?

We can now provide a global live chat support system and make sure that a certain demographic of customers don't miss out on the support and service they deserve. It has allowed us to set up a brilliant live chat service incredibly easily.

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Directeur adjoint
Enterprise
(10,001+ employees)
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"A modern and great chat software!"

What do you like best?

What we were looking for in the company was a system that allowed us to get closer to our customers easily. At first, ChatBeacon is a lambda chat application but behind this first image that we give it hides a whole other universe, the customization of all the whole chat that it is at the level of the colors or the text is already a good point, but what has struck us the most is their professionalism. In addition the application is really easy to use and allows us to connect to users. Integration is easy with the SightMax team, answering each of our questions with respect and precision.

What do you dislike?

For the time being, we do not distinguish between problems when using the application. Also for the customization that could be clearer, adding categories for example instead of a single window containing all the customization.

Recommendations to others considering the product:

At this time, we think we fully integrate Chat Beacon into our society. We are still in period of evaluation of this application but it particularly seduced us. In addition to this, the use is affordable for the foreground. If you are hesitant to add Chat Beacon to your company, well, test it.

What problems are you solving with the product? What benefits have you realized?

Thanks to Chat Beacon, we have been able to get closer to our customers and meet their needs on time.

For the moment, we notice a greater satisfaction of the customers and a more regular commitment on their part which really helps us!

Response from Natalie Delamater of ChatBeacon

Hi Arturo! Thank you for the review. We're so happy to hear that you're taking full advantage of the dozens of features our easy-to-use live chat has to offer. We also take great pride in our professionalism and are so thrilled that you enjoy working with us so much!

As far as categorizing our customization options, that's a great idea and we are constantly working hard to improve our product to make it the best it can possibly be!

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Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"We love using ChatBeacon Live Chat"

What do you like best?

I like that it is simple to chat with visitors. Also, I can see my colleagues chat and they can see mine, which allows us to help each other out.

What do you dislike?

I dislike the information aspect. I wish it would provide more information such as company name of IP address but, I know that is hard to do.

Recommendations to others considering the product:

If you are considering ChatBeacon now is a good time. They have added a new features with texting and Facebook. We use it for chatting when people have questions, it is easy to use and supplies all information you will need about the contact.

What problems are you solving with the product? What benefits have you realized?

We help people with support and if they need more help we pass it along to our team and it is quick.

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OPERATIONS MANAGER
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"A Very Efficient Live Chat App"

What do you like best?

ChatBeacon Live Chat is the most reliable online app for live chat services.

It has great features and intuitive interface.

ChatBeacon Live Chat is simple because I learnt very easily how to use it.

Implementation of ChatBeacon Live Chat was also not a hard task for me.

What do you dislike?

The downsides of ChatBeacon Live Chat are absolutely zero because my experience with it has been phenomenal.

No problems experienced.

Recommendations to others considering the product:

ChatBeacon Live Chat is a simple tool to use and implement.

I recommend the tool.

The prospective customers will like ChatBeacon Live Chat because it is reliable and affordable.

What problems are you solving with the product? What benefits have you realized?

I integrated ChatBeacon Live Chat very easily with our website.

Therefore, with the aid of the tool, we make sure our customer care services or help desk services are professional and fast.

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"Not just a live chat"

What do you like best?

Chat Beacon provides you with an excellent live chat service but there are a few features that means it is more than just this. The team inbox and chat sharing feature really helps communication between the team when dealing with customers and means all correspondence and information about a customer is stored in the one place, making it easy to view the case history. This also helps share responsibility with the wider team and makes sure work is completed by people currently in the office.

There is also an incredibly detailed and helpful knowledge base that has really helped us get the most out of chat beacon. It provides great tutorials and information on getting the most out of it and can clear a lot of things up.

What do you dislike?

As there is a choice between the different chatbots you use, it can be a little bit confusing as to which one to go for and i found that there was a bit of research outside of the chat beacon website to do. If they more accurately explained the differences and benefits to each one this would be much more helpful.

Recommendations to others considering the product:

This is perfect for a small company that can share out the responsibility of providing support to its customers, chat beacon has halved the time it takes to deal with a customers query.

What problems are you solving with the product? What benefits have you realized?

We able to provide a live chat service that the whole team can contribute to, as we are a small business different members of the team have different expertise and the ability to share the support workload means that queries are dealt with much quicker and customers receive the appropriate response.

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"Effortless and Convenient Software! "

What do you like best?

It's amazing how easy to use it is, it's so simple to get set up and get chatting to customers. It has exceptional quality on video calls which is a great advantage - no one want to be in a chat with a customer if the video/audio keeps dropping out or freezing. If you have agents who spend time outside of the office then they have the option to answer chats on the go, on a phone, so there's no chance of the of customers being accidentally overlooked.

There's also the very useful feature of a 24/7 virtual assistant that can help answer common questions from the chat window, and it's a free feature with the latest version.

What do you dislike?

There are not a lot of options to customise and when their are they aren't very clear, this is one of the only things that could use some improvement. Other than that we had a very pleasant experience with ChatBeacon.

If you're a small business it can also be a little pricey, but if this isn't an issue then it's smooth sailing.

Recommendations to others considering the product:

Like most software it's always better to make sure it is suitable for you, especially if you're just a startup or small business, the support team will be able to assist with this.

What problems are you solving with the product? What benefits have you realized?

It has made it very easy to connect with customers from all over and the ability to help them with their needs in great time has increased customer satisfaction.

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Case Manager / Mentoring
Non-Profit Organization Management
Small-Business
(2-10 employees)
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"Customer Service"

What do you like best?

I LOVE how chatbeacon also has a live chat on their website as part of their customer service... brilliant!

What do you dislike?

Pricing. I understand the importance of pricing for a business, but I work part-time and am trying to run a business on the side. At this moment, I can't afford a chat line on my website. If it was free I would love that, but obviously I understand why that can't happen.

Recommendations to others considering the product:

If you dont use chatbeacon, use some sort of chat for your business! And take advantage of the livechat on their own website if you get stuck.

What problems are you solving with the product? What benefits have you realized?

Live chat is a huge part of customer service today. As a customer of any organization, I personally prefer live chat... it seems to be faster and easier than emailing or calling support. I get frustrated being put on hold via the phone, but live chat allows me to continue working on other things. I know thats how many people operate. It solves frustrated customers and their negative reviews because it solves problems quickly.

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UH
Enterprise
(5001-10,000 employees)
Validated Reviewer
Verified Current User
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"Chat Beacon Review"

What do you like best?

I love how easy it is to add it to our website. Makes it very easy for viewers to contact us through our website. The quality of the video calls is amazing too and much better than Skype than we previously used. This makes our customer service overall better than our previous methods to do so.

What do you dislike?

Because it is relatively new, not everyone is accustomed to this interface, so I have to teach all of my assistants or people who have to use it about it. It becomes hard at some point because they are not used to adding HTML code to a website and sometimes have also deleted a part of the HTML code, adding more work for me to do.

What problems are you solving with the product? What benefits have you realized?

I use it as a business analyst at Case Western to analyze and survey the quality of the calls that we receive and help our HR department in improving our overall quality.

Response from Natalie Delamater of ChatBeacon

Hey there! I'm sorry to hear you're having some difficulty making time to teach your staff how to use our new interface. We'd love to help you out with that and schedule a group demo or individual demos with your assistants and a member of our support team to make sure everyone is getting the most out of ChatBeacon. Please visit our website and start a chat with us and we'd be more than happy to help you out.

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UE
Validated Reviewer
Verified Current User
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"Best Automated Service for Personal Websites"

What do you like best?

I use ChatBeacon for my faculty website so that I can redirect my students and potential employers better. Instead of them contacting me for information or getting lost on my website, they simply use ChatBeacon to get automated responses to common questions. During the office hours, my assistant manages ChatBeacon's responses and takes over the conversation if the visitors are not satisfied with the automated responses.

What do you dislike?

I have been using ChatBeacon for about a year and I haven't found any bugs or problems in it. I wish they had a discounted plan for educators or students.

Recommendations to others considering the product:

Start with their trial period and see if you like it. I would suggest you contact the customer service before hand just to see if your web host would be compatible with this service. Automated Responses are great, but you need to have an actual human helping visitors a lot of times.

What problems are you solving with the product? What benefits have you realized?

I can set up automated responses which provide a Customer Service like experience. I love the trial period. It was very easy to integrate into my website with just a few lines of HTML code.

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Digital Marketing Specialist
Enterprise
(1001-5000 employees)
Validated Reviewer
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"Excellent Experience. "

What do you like best?

The support team is perfect and has answers for every question that one can think of.

Secondly, it is easy to install, set up, and run.

Furthermore, it's interface is designed in a better way that one can easily comprehend.

What do you dislike?

I have no idea of something wrong with the application.. In fact, it is more performing than how we could expect.

I love it.

Recommendations to others considering the product:

The software has a free trial, that incorporate all features, and hence, you can have it and test how effective it is.

What problems are you solving with the product? What benefits have you realized?

The software helped us improve the quality of the relations with our clients.. When they reach us, we get back tk them quickly and efficiently.

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Sales Manager
Real Estate
Small-Business
(11-50 employees)
Validated Reviewer
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"Best Chat Software"

What do you like best?

I’ve done a lot of research trying to find the best Chat software for my needs. What sets Chat Beacon apart is how easy it is to set up exactly what we want and more importantly how professional they are are whenever I talk to them. They treat you with great respect and I felt like I was their main customer! To me, this is the best Chat System in the industry. I highly recommend Chat Beacon! You won’t find a better product!

What do you dislike?

Nothing to dislike! They have tech support for all smartphones and computers!

Recommendations to others considering the product:

Give Chat Beacon a call! You will want them for your company!! Best product and service in the Indus

What problems are you solving with the product? What benefits have you realized?

The future with Customer Service is going towards Chat. I love how quick they are to respond and seem to always have the answer to all questions!

Response from Natalie Delamater of ChatBeacon

Hey there, Brad! Thanks for the review. We're so happy to hear how much you love our product and love working with us!

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AP
Mid-Market
(51-200 employees)
Validated Reviewer
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"Too good to be true"

What do you like best?

ChatBeacon gives us the ability to customize almost any visual aspects of the user experience. This is ideal for our company since we serve many clients who have different needs.

What do you dislike?

With the recent upgrade to ChatBeacon, there are some features from the last version that we miss.

Recommendations to others considering the product:

If you're looking for the in house installation have a competent IT dept and someone to manage the chat who is familiar with html, css, and java.

It will make things much easier!

What problems are you solving with the product? What benefits have you realized?

We are now able to connect with more of our over seas customers as well as provide an alternate mode of communication for people who prefer to connect via online.

It is easy to obtain instant feedback from our customers with post chat surveys, and we get a second chance to help our customers who may be having trouble with our sites.

Response from Natalie Delamater of ChatBeacon

Thanks for the feedback! Which features are you missing in ChatBeacon? We are always working to improve our software to offer the best, most robust experience, so if there is anything that we missed, please let us know and we’ll work on bringing it back in our next update.

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U
Mid-Market
(51-200 employees)
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"Amazing Chat Software"

What do you like best?

It's so easy to use, it's almost effortless, it's very easily added to websites so customers can start chatting. The video calls are top quality, which is sometime unheard of when in a browser, this makes it a lot easier to communicate effectively.

What do you dislike?

Customization tools could be clearer and in one single window to allow for more streamlined changes. It can also be a bit pricey if you're only a small business.

Recommendations to others considering the product:

Always start with a trial, but you will love it. It's also advisable to contact customer service before you make a full purchase to ensure they meet your individual needs.

What problems are you solving with the product? What benefits have you realized?

We're able to connect seamlessly with our customers and we're able to assist them with whatever they need in great time. The customer satisfaction has definitely risen since using ChatBeacon.

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Sales Manager
Mid-Market
(51-200 employees)
Validated Reviewer
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"The most suitable solution for live chatting."

What do you like best?

I like how this software supports pop-up chats.

It makes it easy for me to chat with my customers,sell products to them and answer any question they might be having.

It easy to customize this software according to our organization needs.

Has an easy and intuitive user's interface.

Has a top notch customers support team.

What do you dislike?

I absolutely haven't found anything to call as a negative vibe.

Recommendations to others considering the product:

This software is best for live chatting with customers and colleagues thus I highly recommend it use.

What problems are you solving with the product? What benefits have you realized?

Enhance great live chatting with customers.

Very good with In-App messaging.

Enhance great team collaboration.

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U
Small-Business
(11-50 employees)
Validated Reviewer
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"No such thing as a language barrier now."

What do you like best?

In built translation. So i represent a global company through digital channels. Being that webchat is a free service available across the globe (unlike telephony) we used to receive so many inbound coms from non English speakers. Its company policy to communicate solely in English, so these coms were macro-ed away. So, after a years hiatus where the webchat contract moved to Manilla, we've begun using ChatBeacon. All i can say is wow. it couldn't be more intuitive. I also personally enjoy the fact i can handle multiple transactions at once, it takes a lot of pressure off my role and has brought a certain freedom.

What do you dislike?

Not much. All i do is utilize the software to do the best job i can. But after meetings with my colleagues and managers, there needs to be more customization and categorization options. But as I say, I can get my job done, so I'm marginally happy.

What problems are you solving with the product? What benefits have you realized?

As stated previously, the language barrier with our customers, has all but disappeared now. We've over come both an obstacle, and a situation that was slightly threatening the ongoing contract we had with the client. In fact we're thriving now, with new lines of business.

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U
Validated Reviewer
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"ChatBeacon Review"

What do you like best?

First off, it is so much more prettier and streamline than the previous application (ITYX)we used. Our old application was so dated and looked like it was made in the 90s. ChatBeacon is great as I can easily communicate with my customers and share information. I've had to contact support for an enquiry and they were brilliant, they were able to assist me efficiently and wasn't the robotic support you get from some companies.

What do you dislike?

I think it's great so far, there's nothing I can say I dislike.

Recommendations to others considering the product:

Very efficient and professional application. Easy to navigate and would recommend for any business requiring live chat management. If you ever need support from ChatBeacon then they are awesome. The support team are very helpful and try their best to assist with your enquiries.

What problems are you solving with the product? What benefits have you realized?

Live chat is an important channel for our business and for most businesses in this day and age. Applications such as ChatBeacon is something that you will need to to keep interactive with your customers. After using various other chat applications, this is the best one so far and I hope my company sticks with using ChatBeacon

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UH
Enterprise
(5001-10,000 employees)
Validated Reviewer
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"Great Product!!"

What do you like best?

ChatBeacon allows our student athletes to SMS message our dietetics staff while they are away or traveling with their respective sports teams. They can text any questions about nutrition to one simple phone number, and any member of our dietetics staff can answer the message and chat back and forth from one simple application. It’s great to have all the chat records stored in one place. We can also save notes about the athletes, such as dietary restrictions, that any dietician can reference during the chat session.

What do you dislike?

So far, we have had very positive experiences with ChatBeacon. I can’t say there is anything we dislike.

What problems are you solving with the product? What benefits have you realized?

We use ChatBeacon in a unique way, so you never know what kind of unexpected ways it can be utilized for you. If you think it is only for customers to chat on a website, there are so many other features that you may not even be aware of. During the initial demo, our specialist tailored the session specifically to our needs and showed us how to solve problems we didn’t even know we had.

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A
Mid-Market
(201-500 employees)
Validated Reviewer
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"General Manager"

What do you like best?

We have been using SightMax (the older version of ChatBeacon) on our luxury automotive dealership’s website for years. Our clients love being able to chat with us in real-time, through live chat. We are able to capture leads, answer questions about inventory, financing, repairs, and even schedule maintenance appointments and test drives. We’ve noticed that live chat isn’t commonly used within our industry, so our clients say that feature really sets us apart from others out there.

What do you dislike?

This is not an issue with SightMax per se, but a limitation with live chat in general. With the high volume of chats we receive in a day, it’s sometimes difficult to handle them all in a timely manner. We also receive a lot of after hours chats that we wish we could answer immediately.

HOWEVER, we’re told that with the upgrade to ChatBeacon, we can employ chatbots to act as agents when we are busy with clients on the showroom floor or when our dealership is closed for the day. The ChatBeacon upgrade is something we absolutely plan on doing when time allows. Knowing the customer service at ChatBeacon, we’re certain it will be a smooth transition.

What problems are you solving with the product? What benefits have you realized?

SightMax instantly connects us to clients all over the world. We can cater to the needs of every visitor that comes to our website. Since our clients are looking to make a substantial purchase on a luxury vehicle, the personal touch of live chat makes all the difference to them. We’ve seen a substantial increase in revenue and customer satisfaction because of that

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Owner
Internet
Validated Reviewer
Verified Current User
Review Source
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"The best Chat for your Website"

What do you like best?

Chat Beacon is very easy to use and the chat bot is awesome. I like the Stats it gives on the visitors.

What do you dislike?

Price is a little high but it is worth it. There could be more Customization, other than that I like everything ChatBeacon has to offer.

Recommendations to others considering the product:

Highly recommended

What problems are you solving with the product? What benefits have you realized?

Using the Chat Bot to take care of my Clients by answering questions or providng Services while I'm away.

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Marketing Operations Manager
Computer Software
Mid-Market
(501-1000 employees)
Validated Reviewer
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"Easy and Fast Implementation"

What do you like best?

The experience from day 1 was very positive. Drago demo'd the product, set up a test environment, helped in the implementation process, went out of his was to answer many questions we had and also helped to setup an AI integration. Amazing experience from the start!

What do you dislike?

I have nothing negative to say about it.

What problems are you solving with the product? What benefits have you realized?

Chat Beacon integrated with Motion.ai and Hubspot was a sure shot fix for speed to lead. With a busy pre-sales department, the AI triage running on the Chat Beacon platform is getting help to visitors quicker and without the need for human interaction in some cases. We have also had several sales because of this.

Response from Natalie Delamater of ChatBeacon

Hi David. Thanks for the review! We are so glad to hear that you’ve had such a great experience with our team and that ChatBeacon has lead to increased sales.

Did you know that in addition to being integrated with Motion.ai, ChatBeacon is also compatible with IBM Watson, Google Dialogflow, and Microsoft Bot Framework? We let you pick your favorite bot platform now!

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Mid-Market
(51-200 employees)
Validated Reviewer
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"Modern and intuitive chat platform"

What do you like best?

The fact that ChatBeacon has multiple browser support makes it especially useful for the business. It is compatible with Chrome, Internet Explorer, Safari and most other browsers, meaning it doesn't matter what your preference is, you can use it. It's easy to send automated responses, however if a question requires more detail, you can take over to interact.

What do you dislike?

Missing features from the previous version after the update

Recommendations to others considering the product:

Get in touch with them, implement ChatBeacon!

What problems are you solving with the product? What benefits have you realized?

The ability to be able to interact with business users overseas instantly, and to get their feedback from their chat instantly is helpful to improve interactions.

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UH
Enterprise
(10,001+ employees)
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"Chatting made easy"

What do you like best?

The easiest way for inter-departmental communication and communication with our customers is to provide an easy pop-up on my department's website. Chatbeacon has been a boon because it is so light weight and even after its integration in our website, our website loads pretty fast. ChatBeacon goes beyond simple chatting with features such as video calling and a very professional customer care service.

What do you dislike?

Honestly, there isn't anything to dislike about Chatbeacon. It delivers all that it promises and beyond. I wish it had a special corporate plan though.

Recommendations to others considering the product:

ChatBeacon is a great solution to the problem of integrating chatting and customer service right onto the website. It fits right into our website and seemlessly integrates because of how customizable it is.

What problems are you solving with the product? What benefits have you realized?

We support inter-department communication and communication with our customers by integrating ChatBeacon directly onto our company's website.

ChatBeacon Live Chat Pricing

ChatBeacon Live Chat Features

  • Pop-up Chat
  • Notifications
  • Targeted Emails
  • In-App Messaging
  • Customization
  • Conversation Archiving

ChatBeacon User Ratings

9.3
Ease of Use
Average: 8.9*
9.4
Quality of Support
Average: 8.6*
8.7
Ease of Setup
Average: 8.7*
* Live Chat Category
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ChatBeacon Categories on G2