# ChatBeacon AI Reviews **Vendor:** SmartMax Software **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.6/5.0 **Total Reviews:** 59 ## About ChatBeacon AI Ranked the #1 Live Chat Platform (July 2025)! ChatBeacon AI: Elevate Customer Engagement with Intelligent Live Chat and Visual Shopping Support ChatBeacon AI is a powerful live chat and AI chatbot platform designed to increase customer engagement, improve support, and drive more sales. It combines real-time agent chat, screen sharing, AI automation, and visitor insights in one sleek, secure solution. With 24/7 generative AI bots trained on your content, co-browsing tools, and smart agent assist features, ChatBeacon helps you respond faster, resolve issues smarter, and convert more visitors into customers. Now featuring ChatBeacon + PictureData, our conversational shopping assistant designed to work with Shopify and other ecommerce platforms. It transforms how customers discover products. Visitors can ask questions like “Do you have men’s sunglasses with titanium temples and 57mm lenses?” and instantly see relevant items displayed inside the chat. For non-Shopify sites, ChatBeacon’s advanced web crawler automatically reads and indexes your product catalog. This ensures your chatbot can find and recommend the right items no matter how your store is built. ChatBeacon is easy to set up, fully brandable, and trusted by businesses of all sizes. ⸻ Key Features • Real-Time Omnichannel Messaging Manage all conversations from a unified dashboard. Handle chats from your website, Facebook, and SMS efficiently. • AI-Powered Chatbots Offer instant, 24/7 answers using generative AI trained on your knowledge base, FAQs, and policies. • Visual Shopping with PictureData Deliver a guided shopping experience directly in chat. Designed for Shopify and adaptable for any ecommerce platform using our built-in web crawler. • Personalized AI with Session Data Use authenticated variables to deliver context-aware responses like order updates, account balances, and membership details. • Agent Assist with AI Insights Help agents respond faster with auto summaries, reply suggestions, and performance analytics. • Co-Browsing and Screen Sharing Let your team navigate with the customer in real time to eliminate confusion and streamline support. • Video Chat Integration Add one-on-one video support for more personal, high-touch experiences. • Multilingual Support Support customers in multiple languages automatically with built-in translation. • Seamless Integrations Connect with 3,000+ tools using Zapier, including CRMs, help desks, and marketing platforms. ⸻ Why Businesses Choose ChatBeacon AI • Engage customers with real-time, personalized chat and AI-powered automation. • Display products instantly inside the chat, using natural language queries and live inventory. • Use Shopify or your own website—our solution adapts to both. • Reduce support costs while increasing satisfaction and sales. • Gain insights through built-in analytics and reporting. 🚀 Highlights: - Visual product display powered by PictureData™ for Shopify - AI chatbots trained on your docs, PDFs, and website - Real-time screen sharing and agent handoff - Cloud hosted on Microsoft Azure or installable on-prem Trusted since 2005. Works out-of-the-box or customized for enterprise. Visit chatbeacon.io to learn more. ## ChatBeacon AI Reviews ### 1. Perfect tool for give the best support with live chat features **Rating:** 4.5/5.0 stars **Reviewed by:** Mikel D. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2020 **What do you like best about ChatBeacon AI?** Live chat tools and customer service are abundant on the internet these days, for this reason it is very difficult for them to stand out at first glance, however one that has achieved this is chatbeacon since it apart from offering us very useful tools For the attention of our clients and the comfort of our workers, it also offers us customization at incredible levels, allowing our attention chats to have the image of our start and to integrate well into our websites. **What do you dislike about ChatBeacon AI?** When we use software such as Chatbeacon we will hardly notice any problems in its use or nonconformities since it is very well achieved and fulfills its purpose like no other software would, this is due to a great management of constant updates that have achieved a result. incredible, in my opinion the best live chat and customer service tool with which I have had the opportunity to come across **Recommendations to others considering ChatBeacon AI:** I recommend use Chatbeacon because is so easy to use that we will hardly find any kind of problems in the time that we are using them, however, I can recommend that we give proper training to our workers so that they can better serve our customers as this software must be complemented by good care from our workers **What problems is ChatBeacon AI solving and how is that benefiting you?** The benefits that Chatbeacon offers me are many since it has allowed me to provide better attention to my clients since they have much more efficient responses and in less time due to the implementation of Chatbeacon, this allows us to have much more free time so that we can dedicate to other activities of our business, without a doubt an ideal tool for any business that needs to be able to serve its clients directly on its website ### 2. Good program to address technical issues for your clients online **Rating:** 4.5/5.0 stars **Reviewed by:** Mario R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2020 **What do you like best about ChatBeacon AI?** I like ChatBeacon because it is quite a solid software and it has allowed me to stay in direct contact with my clients and provide them with support, this activity increases sales in the company. This, complemented with an easy installation and a quite intuitive interface, makes my team serve our clients more smoothly, which improves the business in many ways, something that few programs can barely achieve. **What do you dislike about ChatBeacon AI?** After using this software for a long time and trying all its updates, I can say that so far there is nothing I don't like. It is software that delivers results and adapts to all types of businesses. It can understand customers worldwide thanks to tools that offer us the same and better, but keep the team motivated thanks to the fact that ChatBeacon allows us to give points to the best workers. In this way, this easy-to-use software greatly improves my business. **Recommendations to others considering ChatBeacon AI:** If you need software to be able to attend to customers without issues, I recommend software like ChatBeacon, as in my experience as a web developer I have had the opportunity to try similar software or plugins that attempt to perform similar functions. However, ChatBeacon has a much higher level of quality, and if we consider the price of this software, we will realize that it is quite low when we consider all the benefits it offers us to give a better image to our business and serve our customers better. **What problems is ChatBeacon AI solving and how is that benefiting you?** With ChatBeacon, I can provide assistance and support in a simple and convenient way to all my clients from my website in real-time or simply schedule automatic greetings when they enter my website to make their stay more pleasant at the moment they visit our site. The fact that we can have such direct contact with clients or potential clients has allowed us to grow significantly in terms of profits thanks to the bridge we create between the client and our company. ### 3. Get a personal face to face with clients with this excellent online chat platform **Rating:** 4.5/5.0 stars **Reviewed by:** German F. | Information Technology Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2020 **What do you like best about ChatBeacon AI?** What I like about this software is that it provides great ease of use, how light, fast and editable it is. It is quite complete comparing it to many other similar services, being able to edit any part of the chat doing it automatically with Bots or attending people "face to face". Knowing how this online Chat platform and implementing it on your website is quite simple, the platform is very intuitive, the support team is very attentive to help their clients. Without a doubt, a very good quality software. **What do you dislike about ChatBeacon AI?** I consider that this software is almost perfect, its only major flaw may be its price, it is some expensive considering similar software, however, if we consider all the benefits and tools offers it may be acceptable. They could try to make prices more flexible so that the software is up to date reach of many more people, this would also be beneficial for ChatBeacon because I am sure they would have many more clients. **Recommendations to others considering ChatBeacon AI:** My recommendation is that the person who is looking to implement an online chat on their website in order to be in contact with clients or potential clients, try and adjust to the platform. The price may be a little high, but I guarantee that it fulfills everything you are looking for because it is excellent and very innovative software that will help you keep your clients with real-time assistance and answer all kinds of their questions. **What problems is ChatBeacon AI solving and how is that benefiting you?** Chatbeacon has allowed me to support my clients or potential clients in an easy and simple way without consuming excessive resources. We can simply enter ChatBeacon Freedom and start answering questions in real time, this is very helpful since we can finish to convince potential customers with their doubts and thus finish motivating them to buy our products ### 4. Excellent solution for implement a Live Chat in your platform **Rating:** 4.0/5.0 stars **Reviewed by:** Omar G. | IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2020 **What do you like best about ChatBeacon AI?** What I liked most about ChatBeacon is its simplicity in its menu and how intuitive the software is, there is nothing complicated that requires knowledge or that only trained personnel can handle. In the panel you will find three options to start the live chat, such as: the operations application, the test page and the JavaScript installation of the chat window on your website. The main panel offers a clear view of your data and records. I love that it is cloud based software. Something that makes it very innovative software **What do you dislike about ChatBeacon AI?** I can say that what I do not like about chatbeacon is that to have all the options you have to pay almost 800 dollars, it seems to me something exaggerated, a fairly high price and that prevents small businesses or people who are just starting their businesses can choose to try 100% of this fantastic software, beyond that chatbeacon is really valuable software to serve your customers in real time **Recommendations to others considering ChatBeacon AI:** Chatbeacon is a software with excellent quality that allows us to provide real-time assistance to our clients, however, I know that this has a considerably expensive price but the truth is that I can recommend it in the same way, there are few softwares that will allow us to maintain constant support to our clients with such good quality and simplicity apart from being extremely light, in my opinion the best assistance software **What problems is ChatBeacon AI solving and how is that benefiting you?** With chatbeacon I can give real-time assistance to all my clients directly without having to download anything, this is extremely valuable since it makes the platform very light to use, this makes it much easier to provide assistance to all my clients , even through real-time video calls, there are few platforms or software that allow us to solve this problem so easily ### 5. Solid choice for mid-size companies **Rating:** 3.5/5.0 stars **Reviewed by:** Alexander Jr T. | Java Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2020 **What do you like best about ChatBeacon AI?** With ChatBeacon the possibilities of maintaining a live chat are quite good, it has available download options such as installers and cloud based. It has features to deploy conversations with your customers in a way that is seamlessly and in real time to be able to monitor metrics that interest you on your websites. It is very light and user friendly as well as having customizable properties that allow the user to have a more personal experience with the software. **What do you dislike about ChatBeacon AI?** It is not a software that have many points against it since it is really very complete and quite stable in its operation but if there is room to highlight that the cost of its licenses is quite high something that can discourage small businesses and small startups from opting for using it as your budget is not allowed. Recurrence of problems after applying updates is something that should also be carefully reviewed as they can deviate productivity. **Recommendations to others considering ChatBeacon AI:** With all the possibilities offered by this application it will be very difficult to look elsewhere simply because it is a tool that delivers just what it promises, speed, integration, stability, scalability and many other strengths that make it stand out from its competition. Undoubtedly ChatBeacon is a solid choice for real-time communications for your company in addition to fostering an environment of participation and collaboration that increases the efficiency of any business. **What problems is ChatBeacon AI solving and how is that benefiting you?** The addition of ChatBeacon in our company has been excellent due to the improvement of our communication channels all of this under one single platform, seamlessly connects services, applications and workspaces allowing a smarter way of working and help make decisions faster. Collaboration is one of the strengths that has brought because promotes teamwork either from a department or office because it is software that substantially improves the participation of teams. ### 6. Not expert needed to operate the live chat bot **Rating:** 4.0/5.0 stars **Reviewed by:** Georgios P. | Multilingual Customer Service Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2020 **What do you like best about ChatBeacon AI?** The main advantage that I liked about Chatbeacon is its simplicity in its menu, there is nothing complicated that requires a high level of knowledge that only trained personnel can handle. On the dashboard you find three options to launch live chat, such as: the operations app, the test page and the javascript installation of the chat window on your website. The main dashboard gives a clear view of your data and records. I love that it is a cloud-based software. **What do you dislike about ChatBeacon AI?** It has some weak points, such as the low capacity to implement lesser-known software, it has very few options in the section to make smart advice, and the cost is a bit high for features more of the same. **Recommendations to others considering ChatBeacon AI:** It is very comfortable to work with Chatbeacon, and we are happy with the choice of this service, our team has been able to use it without any problem and has really met our needs. I suggest that you first analyze the price and features before obtaining it, but I tell you that it has everything to be called a complete live chat software. **What problems is ChatBeacon AI solving and how is that benefiting you?** The support team has found an easy tool to support customers and help staff in other areas. It has been possible to implement a support service on our page with an artificial bot that helps casual visitors and customers find what they were looking for on our website. Our portal support page is better than before and we have saved a lot of emails asking for help. ### 7. ChatBeacon let's capture more potential clients **Rating:** 4.0/5.0 stars **Reviewed by:** Gilmer S. | nestlé.com, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2020 **What do you like best about ChatBeacon AI?** What I love about this service is its ease of use, how lightweight it is, how fast and editable it is. It is quite comprehensive compared to many other similar services, being able to edit any part of the chat, do it automatically. Knowing how to use this Chat for web pages is quite simple, the platform is very intuitive and the support and help staff are very attentive. **What do you dislike about ChatBeacon AI?** What I don't like about the service is that to have all the options, you have to pay almost 800 dollars, which seems a bit excessive to me. Other than that, the platform is very good, and whenever I need something similar, I won't hesitate to acquire it for long. **Recommendations to others considering ChatBeacon AI:** I highly recommend every option and every service of ChatBeacon Live Chat. There are prices for each plan and for every buyer's requirement. Very good platform for capturing clients and clearing doubts, it can be adapted to almost any website without problems. If you need something similar, do not hesitate to acquire it. **What problems is ChatBeacon AI solving and how is that benefiting you?** The main thing I have been able to solve with this is that people who visit the website often don't know what to do or have many questions that they can't find answers or solutions to. Providing the option of Chat Beacon is a window for direct information and thus can clear all their doubts correctly, in addition to having closer contact with the potential client. It is a very powerful tool. ### 8. ChatBeacon Live Chat software is very easy to use and of high quality. **Rating:** 4.0/5.0 stars **Reviewed by:** Kristin G. | Semiconductor Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2019 **What do you like best about ChatBeacon AI?** ChatBeacon Live Chat is a communication software that stands out enormously for being very easy to use and providing a platform of wide functionality, live chat is a software that is very easy to integrate, one of the features that I love about this software is that it allows us to send quick answers to people, since live chat is a very wide platform, its security and rules are customized, live chat is a platform that stands out because it has always made constant improvements to its platform to deliver an excellent experience of its services to its users, its support team is very fast to help its users solve any problem that may arise, in general ChatBeacon Live Chat is an unparalleled chat service. **What do you dislike about ChatBeacon AI?** Although ChatBeacon Live Chat provides a very good performance it has some flaws in its operation. One of the disadvantages that this software has is that when it makes updates it causes some problems with the configuration and the updates most of the times are not announced very well, also another disadvantage that this platform has is that for people who want to work it from the Mac it requires a lot of resources and even though it is not a problem it is necessary that several corrections are made so that people can work comfortably from the Mac. **Recommendations to others considering ChatBeacon AI:** I recommend ChatBeacon Live Chat for being a great service of high quality to establish communication with people through written chat with great functionality, ChatBeacon Live Chat stands out for offering an interface of very easy use and with a great variety of functions that are ideal to perform different tasks, I really consider ChatBeacon Live Chat is a very innovative platform and it adapts perfectly to the needs of use of people which is a very favorable factor, personally I consider that ChatBeacon Live Chat has demonstrated during years to be a very solid platform and with an incomparable service. **What problems is ChatBeacon AI solving and how is that benefiting you?** We use ChatBeacon Live Chat through our different websites, to communicate efficiently with our customers and answer all kinds of questions about the service we offer, since ChatBeacon Live Chat is a very easy to use software and has allowed us to establish great communication links with different people, in general I consider ChatBeacon Live Chat to be an incomparable chat communication software. ### 9. Quite enjoyable communication tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Madhu G. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2019 **What do you like best about ChatBeacon AI?** The tool is perfect for cart services with a lot of useful and powerful features. The platform has an in built translation and also very customizable to any communication style. Its found on two methods, whereby the user can use the tool online or installed app. Very easy implementing the product and also simple for the user to add its website. Provides smooth communication channel between clients, enhancing the relationship level. User can be able to view the charts of others, and attend each customers quarries saving a lot of time. Their customer support is very responsive to their customers issues on the tool usage. **What do you dislike about ChatBeacon AI?** On my side i got no issue with the software functionalities and capabilities. **Recommendations to others considering ChatBeacon AI:** Wonderful tool for smooth and friendly communication within the marketing networks and also easy product to manipulate. **What problems is ChatBeacon AI solving and how is that benefiting you?** Solving clients issues very fast and communicating to each other, as well as increasing the quality of relationship with our customers. ### 10. Best Live Chat Solution For Business **Rating:** 5.0/5.0 stars **Reviewed by:** Mercy K. | Head of Sales Team, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2019 **What do you like best about ChatBeacon AI?** Having used different live chat software before, I can say ChatBeacon Live Chat is among the best. This is because right from the cost of purchase and implementation, this tool proves to be top on the list. It is also easy to implement and use thanks to its amazing User Interface. The tool is also rich in communication and live chat features which gives it an upper hand in its software category. **What do you dislike about ChatBeacon AI?** ChatBeacon Live Chat is amazing and works as expected and its hard to have the tool. It is just cool. **Recommendations to others considering ChatBeacon AI:** I Recommend ChatBeacon Live Chat. It is the best I have used so far. Meets live chat needs of any business seamlessly. **What problems is ChatBeacon AI solving and how is that benefiting you?** ChatBeacon Live Chat helps our business meet our Live chat needs. More so engaging with current and new customers or just any web visitor interested in our services. ### 11. Best Live Chat Solution For Business **Rating:** 5.0/5.0 stars **Reviewed by:** John U. | Portfolio Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2019 **What do you like best about ChatBeacon AI?** We desperately needed a live chat tool when we installed ChatBeacon Live Chat and it has surely never disappointed us. With the many features and a simple interface, the tool has made it easy for our business to engage with our web visitors and customers. It is one tool that has been very helpful to our business more so in the customer care department. **What do you dislike about ChatBeacon AI?** It is a cool tool and haven't found any flaws so far. **Recommendations to others considering ChatBeacon AI:** Well, ChatBeacon Live Chat is what you need if you're looking for live chat software. It is effective. I recommend the tool. **What problems is ChatBeacon AI solving and how is that benefiting you?** With ChatBeacon Live Chat, it is all about easy and effective live chatting. This therefore means that handling issues online is seamless and effective. ### 12. Making Good Use of Live Chat With ChatBeacon Live Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | HEAD OF HR, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2019 **What do you like best about ChatBeacon AI?** Well, I like ChatBeacon Live Chat because is cost effective which means one need no break their bank to afford it. I also like the ease of using and implementing this tool. I like that there are tons of features at my disposal and ChatBeacon Live Chat does nit compromise on quality. I like what we can achieve with ChatBeacon Live Chat in regard to live chatting and interacting with our web visitor. **What do you dislike about ChatBeacon AI?** It is flawless with ChatBeacon Live Chat. It is a great solution for nay business out there that needs a live chat software. **Recommendations to others considering ChatBeacon AI:** All I can say is try ChatBeacon Live Chat and you will understand why it is the best. **What problems is ChatBeacon AI solving and how is that benefiting you?** With ChatBeacon Live Chat, offering real time solutions to our web visitors is easy. It is the best. ### 13. An Excellent Communication Program for Your Websites **Rating:** 5.0/5.0 stars **Reviewed by:** Esther J. | Sales Associate, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2019 **What do you like best about ChatBeacon AI?** I like how fast ChatBeacon Live Chat has been when we are using it to communicate with clients. Our customers remains happy when we communicate with them with the aid of ChatBeacon Live Chat because all the responses are timely. Moreover, ChatBeacon Live Chat has maintained professionalism because even the support team handles us professionally. It is second to none. **What do you dislike about ChatBeacon AI?** ChatBeacon Live Chat has been helpful all through and I cannot complain anything about its features and functionality. The tech team has also been awesome. No cons detected about ChatBeacon Live Chat. **Recommendations to others considering ChatBeacon AI:** I am delightful because ChatBeacon Live Chat has been a good and easy to manage tool. ChatBeacon Live Chat is recommendable. I choose it and advice people to stick with it because it is phenomenal. **What problems is ChatBeacon AI solving and how is that benefiting you?** With ChatBeacon Live Chat, all our communication via our website problems have been solved. It did not take me long to integrate ChatBeacon Live Chat with our website. Therefore, I am happy because ChatBeacon Live Chat has been a very reliable software. ### 14. A Must have Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen W. | Customer Care Representative , Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about ChatBeacon AI?** Dealing with every day questions regarding our services from our clients and web visitors has not always been easy but thanks to ChatBeacon Live Chat, we can now handle such issues with ease. This live chat solution is very capable and offers lots of great features that has greatly helped in answering questions and offering solutions in real time. I like that the tool is effortless to use and very secure. **What do you dislike about ChatBeacon AI?** What could I really complain about? I have faced absolutely zero hurdles using ChatBeacon Live Chat. **Recommendations to others considering ChatBeacon AI:** I recommend ChatBeacon Live Chat as a live chat tool. It is very effective. **What problems is ChatBeacon AI solving and how is that benefiting you?** It is all about speedy,secure and professional help to our customers thanks to ChatBeacon Live Chat as the live cat features are amazing. ### 15. Why I like ChatBeacon Live Chat **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | Human Resource Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2019 **What do you like best about ChatBeacon AI?** ChatBeacon Live Chat is very powerful, resourceful, easy to use and most importantly, implementation is easy. With this tool, handling live chat needs is a smooth process and we have had zero issues using this tool. It always outperforms and hence the reason I like it. **What do you dislike about ChatBeacon AI?** With such a powerful and effective tool, I can hardly list any flaws. It is a perfect tool for business. **Recommendations to others considering ChatBeacon AI:** ChatBeacon Live Chat works well and as expected. It is also affordable and easy to use and hence I recommend it. **What problems is ChatBeacon AI solving and how is that benefiting you?** We use ChatBeacon Live Chat when we need to live chat with our business clients as well as web visitors. It is very effective. ### 16. A Very Powerful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph A. | Digital Marketer , Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2019 **What do you like best about ChatBeacon AI?** Every business needs a live chat tool and ChatBeacon Live Chat is what we use in our business. The tool is very effective in that customization as well as using the tool is seamless. It makes live chat flawless and easy. **What do you dislike about ChatBeacon AI?** ChatBeacon Live Chat has never given me reasons to doubt its capabilities. It is simply the best any business can get. **Recommendations to others considering ChatBeacon AI:** The tool is the best tool for live chat. I highly recommend it. **What problems is ChatBeacon AI solving and how is that benefiting you?** Regarding live chat, no tool can math the capabilities of ChatBeacon Live Chat. It has made it easy to interact with web visitors as well as handling their issues within shortest time possible. ### 17. The Perfect Chatting Live Chatting Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Johnson M. | DIGITAL MARKETER , Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2019 **What do you like best about ChatBeacon AI?** I like that ChatBeacon Live Chat offers the best features when it comes to live chatting. The tool is cost effective and works well meaning anyone can use it without prior exposure or experience. The tool is easy to deploy and manage. **What do you dislike about ChatBeacon AI?** Zero flaws ChatBeacon Live Chat. It is one of those flawless tool that you can never get tired of using t as it never annoys me. **Recommendations to others considering ChatBeacon AI:** ChatBeacon Live Chat is an amazing solution for businesses that needs a live chat feature on their site. It works amazingly and I recommend it. **What problems is ChatBeacon AI solving and how is that benefiting you?** Managing live chat need sis now easy with ChatBeacon Live Chat. ### 18. A Great Solution Fir Live Chat Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Jane M. | Human Resource Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2019 **What do you like best about ChatBeacon AI?** I have use the solution and I fin the following amazing. First, the tool is easy to use and offers more features that one could ever ask for. ChatBeacon Live Chat is simple and easy to use. The tool makes live chat effortless with its security features as well as real time connection capabilities. Interaction with web visitors is made easy. **What do you dislike about ChatBeacon AI?** Haven't had any problems with this amazing tool. ChatBeacon Live Chat is everything to our business. **Recommendations to others considering ChatBeacon AI:** ChatBeacon Live Chat is amazing. Try it today and implement it. **What problems is ChatBeacon AI solving and how is that benefiting you?** ChatBeacon Live Chat is amazing more so when it comes to live chat. It offers quality and effective features and hence the best of the best. ### 19. MY EXPERIENCE WITH ChatBeacon Live Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Ella M. | Human Resource Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about ChatBeacon AI?** Live chat is key when it comes to running a business more so dealing with customer queries and issues. ChatBeacon Live Chat has been very instrumental as sit is easy to use, offers lots of features and makes live chat needs effortless. The UI is great and I like that this tool is very affordable while as the same time no compromises on quality. **What do you dislike about ChatBeacon AI?** No issues so far. The tool is simply amazing and a must have for any business. **Recommendations to others considering ChatBeacon AI:** I recommend this tool. It is effective, affordable and very functional. **What problems is ChatBeacon AI solving and how is that benefiting you?** ChatBeacon Live Chat makes handling customer concerns easy. It has helped make our customers trust our business. ### 20. ChatBeacon Live Chat Review **Rating:** 5.0/5.0 stars **Reviewed by:** Susan M. | Customer Support Expert , Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about ChatBeacon AI?** As a customer care support expert, I always use ChatBeacon Live Chat to engage customers and web visitors. The tool is powerful, simple and easy to use. There are many features and most importantly, the tool is secure and with a simple User Interface. **What do you dislike about ChatBeacon AI?** Can't complain of anything as ChatBeacon Live Chat has been very effective. **Recommendations to others considering ChatBeacon AI:** ChatBeacon Live Chat has always worked and I recommend it. Very powerful and effective. **What problems is ChatBeacon AI solving and how is that benefiting you?** With ChatBeacon Live Chat, engaging customers is easy. It is easy to use making it easy for web visitors and customers to use it. ### 21. ChatBeacon Live Chat Review **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph B. | IT SPECIALIST, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2019 **What do you like best about ChatBeacon AI?** I like that ChatBeacon Live Chat always works and never disappoints. From its many features and capabilities, we can now interact with our customers and handle their queries on time and with no hassle. **What do you dislike about ChatBeacon AI?** ChatBeacon Live Chat is one of those tools that will never annoy you. **Recommendations to others considering ChatBeacon AI:** Try this tol if you intend to buy the perfect live chatting tool. **What problems is ChatBeacon AI solving and how is that benefiting you?** Perfection when it comes to live chatting. ### 22. Live Chatting Made Easy With ChatBeacon Live Chat **Rating:** 4.5/5.0 stars **Reviewed by:** Catherine W. | MINUZZO PROJECT MANAGEMENT, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2019 **What do you like best about ChatBeacon AI?** The tool is easy to get hands on thanks to its awesome UI. It offers amazing features and makes live chat easy and fast. The tool is also affordable compared to the competitor. **What do you dislike about ChatBeacon AI?** The tall is positive all round and nothing to complain about. **Recommendations to others considering ChatBeacon AI:** It is a powerful tool and very effective. I recommend it. **What problems is ChatBeacon AI solving and how is that benefiting you?** Live chatting is now easy. The tool is very capable. ### 23. A Top Live Chat Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Winnie n. | Senior Accounting Officer , Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2019 **What do you like best about ChatBeacon AI?** Engaging with our web visitors is key and ChatBeacon Live Chat offers the best platform. With its easy to use and understandable live chat features, this tool makes live chatting a breeze. **What do you dislike about ChatBeacon AI?** ChatBeacon Live Chat is effective with absolutely zero flaws. **Recommendations to others considering ChatBeacon AI:** ChatBeacon Live Chat has never failed and so I recommend it. **What problems is ChatBeacon AI solving and how is that benefiting you?** All live chat needs are met with ChatBeacon Live Chat. ### 24. Customer Engagement Made Easy With ChatBeacon Live Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Ivy J. | IT Specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about ChatBeacon AI?** The tool looks simple on site but it is very capable when it comes to live chat. It comes with many functional features that makes live chat i.e. engaging with customers and site visitors effortless. I like that it can as well be a cloud tool and also installed on a website. **What do you dislike about ChatBeacon AI?** So far no dislikes for ChatBeacon Live Chat as it is not only instrumental but also affordable. **Recommendations to others considering ChatBeacon AI:** Meets all live chat needs and therefore it is a must have. **What problems is ChatBeacon AI solving and how is that benefiting you?** With this business solution, it is now easy to engage our customers. ### 25. ChatBeacon Live Chat Review **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer W. | Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2019 **What do you like best about ChatBeacon AI?** It is a great tool for live chatting. It offers all important features and and it is easy to use. It has always been effective. **What do you dislike about ChatBeacon AI?** So far ChatBeacon Live Chat has been great with no issues. **Recommendations to others considering ChatBeacon AI:** ChatBeacon Live Chat is the to go tool when it comes to live chatting. Try it today. **What problems is ChatBeacon AI solving and how is that benefiting you?** Mkaes live chat effortless. ### 26. A Cool Tool For Business **Rating:** 5.0/5.0 stars **Reviewed by:** Alana A. | Assistant Financial Accountant, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2019 **What do you like best about ChatBeacon AI?** Live chat apps are key when it comes to handling customer needs and this is where ChatBeacon Live Chat come in. The tool is affordable, easy to setup and using it is a breeze considering that the UI is one of the best. The tool comes with tens of features and this ensures a great user experience. **What do you dislike about ChatBeacon AI?** No complains what soever. The tool is a blessing to our organisation. **Recommendations to others considering ChatBeacon AI:** I recommend ChatBeacon Live Chat for its very effective. **What problems is ChatBeacon AI solving and how is that benefiting you?** With ChatBeacon Live Chat, enraging our clients is easy. ### 27. I really like using this ChatBeacon **Rating:** 4.5/5.0 stars **Reviewed by:** Cheryl C. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2019 **What do you like best about ChatBeacon AI?** Chatbeacon has an outstanding quality on video calls, which is a great thing especially when conducting business. The support team is very impressive and has answers to every conceivable question. The pricing is also very affordable. **What do you dislike about ChatBeacon AI?** There is nothing I dislike about using this software. I am indeed happy with it. **What problems is ChatBeacon AI solving and how is that benefiting you?** We can now connect with more of our customers in other countries. Chatbeacon helps us improve our working relationships with our customers. No delays in response. ### 28. Excellent communication program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2019 **What do you like best about ChatBeacon AI?** I use this for all of my client calls and web confrences. Never had any issues!! **What do you dislike about ChatBeacon AI?** Every now and then there’s a loss in connection, but I think it was an internet issue **Recommendations to others considering ChatBeacon AI:** Check your internet connection if you’re having trouble **What problems is ChatBeacon AI solving and how is that benefiting you?** I am able to efficiently and effectively see my clients and co workers using this program ### 29. So easy to reach my clients! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2019 **What do you like best about ChatBeacon AI?** Chat beacon is our main communication tool for reaching out and conversing with our clients! Never had any problems **What do you dislike about ChatBeacon AI?** Well thought out system but there are occacial bugs. They always seem to be updating though! **Recommendations to others considering ChatBeacon AI:** Go beyond sales calls and try beacon! **What problems is ChatBeacon AI solving and how is that benefiting you?** Able to reach out to thousands throughout several different outlets using Chat Beacon. ### 30. So flexible and forward thinking. **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2018 **What do you like best about ChatBeacon AI?** The ability to customise the chat window on the customer end is great, there are so many options that you can adjust to make sure your customers get the best visual experience when using the chat function. Avoiding confusion for customers trying to contact us is very important and this has been a great help in doing this. The conversation archiving is also a great feature. The fact that chat beacon hosts and stores all your chat archives makes everything so much easier and as a small company i feel this is more secure than if we had to host them ourselves. **What do you dislike about ChatBeacon AI?** While the customisation of the front end of the live chat is great and give you so many options, it is not the same for the back end. The user interface is not able to be customised and this can affect workflow and the way in which you use the program. Some more detailed customisation when using the program would be great. **Recommendations to others considering ChatBeacon AI:** A simple and tailored live chat service without the worry of hosting it all yourself. For a small company this is really ideal and i have no reason to see why it wouldn't work for a larger company too! **What problems is ChatBeacon AI solving and how is that benefiting you?** We can provide a simple live chat that is unique to us, we can tailor it to suit the exact needs of our customers both visually and in the support it provides. We don't have to worry about storing the information gathered during these chats as Chat Beacon does this for you. ### 31. Great On-Premises Live Chat **Rating:** 4.5/5.0 stars **Reviewed by:** John F. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2016 **What do you like best about ChatBeacon AI?** The control over the type of chat windows, customizations to colors, sizes, headshots, feedback survey's, and auto-responses (called Bots) that you can program are all amazing tools inside the software. Their hands-on tech support is amazing and they will help you however possible. **What do you dislike about ChatBeacon AI?** The admin UI leaves a lot to be desired. While it has the functionality, the layout is poor and needs serious updating to be up to the standards of today's UI's. It needs to be larger and dynamic, rather than everything crammed in one small window that cannot be enlarged. Like I said, it works but is lacking in the modern design and simple ability to increase the window size. One set-back from previous versions, was the ability for one user to see all other users under a tab named "Operators". This has been removed and now the users can only see users of that department they are signed in under, where another user that is not a member of the same department will not be visible to begin a chat with. The other feature that is not available yet, is with the SMS chat function, which is great, but when your office is closed...the system has no way of sending an "offline greeting" to the customer, informing them that your office is closed...so they sit there thinking that you've received their message but are not replying. **Recommendations to others considering ChatBeacon AI:** Compare price points with feature packs & user count. I found that using ChatBeacon as the admin takes a week or more to get familiar with, however, between versions, it remains mostly the same making it simpler for admins to deploy updated server software or full migrations to new servers. The integration with MS SQL and working inside VM's makes ChatBeacon a real ease to create redundant backups and versioning. **What problems is ChatBeacon AI solving and how is that benefiting you?** ChatBeacon is the solution for our customers to be able to type live chat back and forth with our office. We like options of communications, therefore provide phone support, email support and live chat support, provided by this software - ChatBeacon. It provides us the ability to have an AI that automates much of the typical questions our customers have and reduce overhead of employees handling the chats. It also allows for after-hours chats to be handled by the AI. And you can chose from the 4 AI's they support! **Official Response from Natalie Delamater:** > Hi John. Thank you for the feedback. ChatBeacon, our updated version of SightMax, offers a lot of solutions to the issues you have, including a completely updated and streamlined Agent Application (admin UI). We’ve also updated our SMS chat feature and now offer a chatbot upgrade that can act as a chat agent that can serve your customers at any time, even when your office is closed. We’d love to chat with you about making the switch to ChatBeacon! ### 32. Excellent superior chat software. Very friendly to non tech savy individuals. Many features!! **Rating:** 5.0/5.0 stars **Reviewed by:** Austin S. | Owner, Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2018 **What do you like best about ChatBeacon AI?** I have searched for many weeks for a simple easy to use chat software fore my website. I found out that some companies charge an arm and a leg for such a simple software. ChatBeacon's team was there to find a great price for me with excellent customer care. I am not very tech savy, so I was scared at first but realized with a few minutes of learning it became easy to use. There are so many features on this software that are so useful to my business. It can track where a customer is surfing on your website and super fast live chat (you can see what users are typing before they send the message). There are so many more features on this software that I'm still exploring. **What do you dislike about ChatBeacon AI?** There is nothing negative to say about this software. ChatBeacon is always doing their best to find more innovative ways to be able to connect business owners through chat. The company is releasing a SMS feature to where customers can reach out to businesses through text! I'm super excited for this new feature! **Recommendations to others considering ChatBeacon AI:** Please download their trial to see how great of a software it can be for your business. They offer free trials **What problems is ChatBeacon AI solving and how is that benefiting you?** One of the main benefits I have with this software is I am able to connect and reach out to my customers more efficiently than I was before. The number one goal in our business is to always stay connected with our customers to keep them happy for repeat. I have converted several sales already with this software. ### 33. Modern Day Live Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Jack B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2018 **What do you like best about ChatBeacon AI?** Chat Beacon is so easy to set up, you do not need to have any experience with live chat portals or their inner workings, this makes it great for a small business that want their customers to have a higher level of support. Any problems you do have the support team will be happy to help. Online support is such an important part of any business and is something that can be used for free by customers all over the world which is why we went with Chat Beacon. A smaller business that has global customer may not be able to provide the best support for non-english speakers but the inbuilt translation feature of ChatBeacon makes sure all our customers get the support they need. **What do you dislike about ChatBeacon AI?** There are no options for customization. I think this would help as some people find the user interface confusion and it can take some getting used to. If you were able to customize this more then i think it would improve individuals workflow and maybe increase efficiency. **Recommendations to others considering ChatBeacon AI:** I think small business looking for a simple live chat service that isn't going to cause too much hassle should look into this. It will allow you to connect with customers all around the world so much easier than previously. **What problems is ChatBeacon AI solving and how is that benefiting you?** We can now provide a global live chat support system and make sure that a certain demographic of customers don't miss out on the support and service they deserve. It has allowed us to set up a brilliant live chat service incredibly easily. ### 34. We love using ChatBeacon Live Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Karissa G. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2018 **What do you like best about ChatBeacon AI?** I like that it is simple to chat with visitors. Also, I can see my colleagues chat and they can see mine, which allows us to help each other out. **What do you dislike about ChatBeacon AI?** I dislike the information aspect. I wish it would provide more information such as company name of IP address but, I know that is hard to do. **Recommendations to others considering ChatBeacon AI:** If you are considering ChatBeacon now is a good time. They have added a new features with texting and Facebook. We use it for chatting when people have questions, it is easy to use and supplies all information you will need about the contact. **What problems is ChatBeacon AI solving and how is that benefiting you?** We help people with support and if they need more help we pass it along to our team and it is quick. ### 35. Not just a live chat **Rating:** 4.0/5.0 stars **Reviewed by:** Jack D. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2018 **What do you like best about ChatBeacon AI?** Chat Beacon provides you with an excellent live chat service but there are a few features that means it is more than just this. The team inbox and chat sharing feature really helps communication between the team when dealing with customers and means all correspondence and information about a customer is stored in the one place, making it easy to view the case history. This also helps share responsibility with the wider team and makes sure work is completed by people currently in the office. There is also an incredibly detailed and helpful knowledge base that has really helped us get the most out of chat beacon. It provides great tutorials and information on getting the most out of it and can clear a lot of things up. **What do you dislike about ChatBeacon AI?** As there is a choice between the different chatbots you use, it can be a little bit confusing as to which one to go for and i found that there was a bit of research outside of the chat beacon website to do. If they more accurately explained the differences and benefits to each one this would be much more helpful. **Recommendations to others considering ChatBeacon AI:** This is perfect for a small company that can share out the responsibility of providing support to its customers, chat beacon has halved the time it takes to deal with a customers query. **What problems is ChatBeacon AI solving and how is that benefiting you?** We able to provide a live chat service that the whole team can contribute to, as we are a small business different members of the team have different expertise and the ability to share the support workload means that queries are dealt with much quicker and customers receive the appropriate response. ### 36. Effortless and Convenient Software! **Rating:** 4.5/5.0 stars **Reviewed by:** Anne M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2018 **What do you like best about ChatBeacon AI?** It's amazing how easy to use it is, it's so simple to get set up and get chatting to customers. It has exceptional quality on video calls which is a great advantage - no one want to be in a chat with a customer if the video/audio keeps dropping out or freezing. If you have agents who spend time outside of the office then they have the option to answer chats on the go, on a phone, so there's no chance of the of customers being accidentally overlooked. There's also the very useful feature of a 24/7 virtual assistant that can help answer common questions from the chat window, and it's a free feature with the latest version. **What do you dislike about ChatBeacon AI?** There are not a lot of options to customise and when their are they aren't very clear, this is one of the only things that could use some improvement. Other than that we had a very pleasant experience with ChatBeacon. If you're a small business it can also be a little pricey, but if this isn't an issue then it's smooth sailing. **Recommendations to others considering ChatBeacon AI:** Like most software it's always better to make sure it is suitable for you, especially if you're just a startup or small business, the support team will be able to assist with this. **What problems is ChatBeacon AI solving and how is that benefiting you?** It has made it very easy to connect with customers from all over and the ability to help them with their needs in great time has increased customer satisfaction. ### 37. A modern and great chat software! **Rating:** 4.5/5.0 stars **Reviewed by:** Arturo S. | Directeur adjoint, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2018 **What do you like best about ChatBeacon AI?** What we were looking for in the company was a system that allowed us to get closer to our customers easily. At first, ChatBeacon is a lambda chat application but behind this first image that we give it hides a whole other universe, the customization of all the whole chat that it is at the level of the colors or the text is already a good point, but what has struck us the most is their professionalism. In addition the application is really easy to use and allows us to connect to users. Integration is easy with the SightMax team, answering each of our questions with respect and precision. **What do you dislike about ChatBeacon AI?** For the time being, we do not distinguish between problems when using the application. Also for the customization that could be clearer, adding categories for example instead of a single window containing all the customization. **Recommendations to others considering ChatBeacon AI:** At this time, we think we fully integrate Chat Beacon into our society. We are still in period of evaluation of this application but it particularly seduced us. In addition to this, the use is affordable for the foreground. If you are hesitant to add Chat Beacon to your company, well, test it. **What problems is ChatBeacon AI solving and how is that benefiting you?** Thanks to Chat Beacon, we have been able to get closer to our customers and meet their needs on time. For the moment, we notice a greater satisfaction of the customers and a more regular commitment on their part which really helps us! **Official Response from Natalie Delamater:** > Hi Arturo! Thank you for the review. We're so happy to hear that you're taking full advantage of the dozens of features our easy-to-use live chat has to offer. We also take great pride in our professionalism and are so thrilled that you enjoy working with us so much! As far as categorizing our customization options, that's a great idea and we are constantly working hard to improve our product to make it the best it can possibly be! ### 38. Amazing Chat Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about ChatBeacon AI?** It's so easy to use, it's almost effortless, it's very easily added to websites so customers can start chatting. The video calls are top quality, which is sometime unheard of when in a browser, this makes it a lot easier to communicate effectively. **What do you dislike about ChatBeacon AI?** Customization tools could be clearer and in one single window to allow for more streamlined changes. It can also be a bit pricey if you're only a small business. **Recommendations to others considering ChatBeacon AI:** Always start with a trial, but you will love it. It's also advisable to contact customer service before you make a full purchase to ensure they meet your individual needs. **What problems is ChatBeacon AI solving and how is that benefiting you?** We're able to connect seamlessly with our customers and we're able to assist them with whatever they need in great time. The customer satisfaction has definitely risen since using ChatBeacon. ### 39. Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren E. | Case Manager / Mentoring, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about ChatBeacon AI?** I LOVE how chatbeacon also has a live chat on their website as part of their customer service... brilliant! **What do you dislike about ChatBeacon AI?** Pricing. I understand the importance of pricing for a business, but I work part-time and am trying to run a business on the side. At this moment, I can't afford a chat line on my website. If it was free I would love that, but obviously I understand why that can't happen. **Recommendations to others considering ChatBeacon AI:** If you dont use chatbeacon, use some sort of chat for your business! And take advantage of the livechat on their own website if you get stuck. **What problems is ChatBeacon AI solving and how is that benefiting you?** Live chat is a huge part of customer service today. As a customer of any organization, I personally prefer live chat... it seems to be faster and easier than emailing or calling support. I get frustrated being put on hold via the phone, but live chat allows me to continue working on other things. I know thats how many people operate. It solves frustrated customers and their negative reviews because it solves problems quickly. ### 40. No such thing as a language barrier now. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2018 **What do you like best about ChatBeacon AI?** In built translation. So i represent a global company through digital channels. Being that webchat is a free service available across the globe (unlike telephony) we used to receive so many inbound coms from non English speakers. Its company policy to communicate solely in English, so these coms were macro-ed away. So, after a years hiatus where the webchat contract moved to Manilla, we've begun using ChatBeacon. All i can say is wow. it couldn't be more intuitive. I also personally enjoy the fact i can handle multiple transactions at once, it takes a lot of pressure off my role and has brought a certain freedom. **What do you dislike about ChatBeacon AI?** Not much. All i do is utilize the software to do the best job i can. But after meetings with my colleagues and managers, there needs to be more customization and categorization options. But as I say, I can get my job done, so I'm marginally happy. **What problems is ChatBeacon AI solving and how is that benefiting you?** As stated previously, the language barrier with our customers, has all but disappeared now. We've over come both an obstacle, and a situation that was slightly threatening the ongoing contract we had with the client. In fact we're thriving now, with new lines of business. ### 41. ChatBeacon Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2018 **What do you like best about ChatBeacon AI?** First off, it is so much more prettier and streamline than the previous application (ITYX)we used. Our old application was so dated and looked like it was made in the 90s. ChatBeacon is great as I can easily communicate with my customers and share information. I've had to contact support for an enquiry and they were brilliant, they were able to assist me efficiently and wasn't the robotic support you get from some companies. **What do you dislike about ChatBeacon AI?** I think it's great so far, there's nothing I can say I dislike. **Recommendations to others considering ChatBeacon AI:** Very efficient and professional application. Easy to navigate and would recommend for any business requiring live chat management. If you ever need support from ChatBeacon then they are awesome. The support team are very helpful and try their best to assist with your enquiries. **What problems is ChatBeacon AI solving and how is that benefiting you?** Live chat is an important channel for our business and for most businesses in this day and age. Applications such as ChatBeacon is something that you will need to to keep interactive with your customers. After using various other chat applications, this is the best one so far and I hope my company sticks with using ChatBeacon ### 42. The best Chat for your Website **Rating:** 5.0/5.0 stars **Reviewed by:** John C. | Owner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2018 **What do you like best about ChatBeacon AI?** Chat Beacon is very easy to use and the chat bot is awesome. I like the Stats it gives on the visitors. **What do you dislike about ChatBeacon AI?** Price is a little high but it is worth it. There could be more Customization, other than that I like everything ChatBeacon has to offer. **Recommendations to others considering ChatBeacon AI:** Highly recommended **What problems is ChatBeacon AI solving and how is that benefiting you?** Using the Chat Bot to take care of my Clients by answering questions or providng Services while I'm away. ### 43. Chat Beacon Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2018 **What do you like best about ChatBeacon AI?** I love how easy it is to add it to our website. Makes it very easy for viewers to contact us through our website. The quality of the video calls is amazing too and much better than Skype than we previously used. This makes our customer service overall better than our previous methods to do so. **What do you dislike about ChatBeacon AI?** Because it is relatively new, not everyone is accustomed to this interface, so I have to teach all of my assistants or people who have to use it about it. It becomes hard at some point because they are not used to adding HTML code to a website and sometimes have also deleted a part of the HTML code, adding more work for me to do. **What problems is ChatBeacon AI solving and how is that benefiting you?** I use it as a business analyst at Case Western to analyze and survey the quality of the calls that we receive and help our HR department in improving our overall quality. **Official Response from Natalie Delamater:** > Hey there! I'm sorry to hear you're having some difficulty making time to teach your staff how to use our new interface. We'd love to help you out with that and schedule a group demo or individual demos with your assistants and a member of our support team to make sure everyone is getting the most out of ChatBeacon. Please visit our website and start a chat with us and we'd be more than happy to help you out. ### 44. Best Automated Service for Personal Websites **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2018 **What do you like best about ChatBeacon AI?** I use ChatBeacon for my faculty website so that I can redirect my students and potential employers better. Instead of them contacting me for information or getting lost on my website, they simply use ChatBeacon to get automated responses to common questions. During the office hours, my assistant manages ChatBeacon's responses and takes over the conversation if the visitors are not satisfied with the automated responses. **What do you dislike about ChatBeacon AI?** I have been using ChatBeacon for about a year and I haven't found any bugs or problems in it. I wish they had a discounted plan for educators or students. **Recommendations to others considering ChatBeacon AI:** Start with their trial period and see if you like it. I would suggest you contact the customer service before hand just to see if your web host would be compatible with this service. Automated Responses are great, but you need to have an actual human helping visitors a lot of times. **What problems is ChatBeacon AI solving and how is that benefiting you?** I can set up automated responses which provide a Customer Service like experience. I love the trial period. It was very easy to integrate into my website with just a few lines of HTML code. ### 45. Modern and intuitive chat platform **Rating:** 3.5/5.0 stars **Reviewed by:** Jo H. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about ChatBeacon AI?** The fact that ChatBeacon has multiple browser support makes it especially useful for the business. It is compatible with Chrome, Internet Explorer, Safari and most other browsers, meaning it doesn't matter what your preference is, you can use it. It's easy to send automated responses, however if a question requires more detail, you can take over to interact. **What do you dislike about ChatBeacon AI?** Missing features from the previous version after the update **Recommendations to others considering ChatBeacon AI:** Get in touch with them, implement ChatBeacon! **What problems is ChatBeacon AI solving and how is that benefiting you?** The ability to be able to interact with business users overseas instantly, and to get their feedback from their chat instantly is helpful to improve interactions. ### 46. Perfect. Couldn't have asked for better software. **Rating:** 4.5/5.0 stars **Reviewed by:** Kate S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2018 **What do you like best about ChatBeacon AI?** It's so easy to set up and use, the interface and layout are extremely user friendly and you can use control the software on the go. The support is excellent and can help you with any issues. **What do you dislike about ChatBeacon AI?** I haven't found many issues with ChatBeacon yet, the chat bots are great and any glitches can be improved with the updates. **Recommendations to others considering ChatBeacon AI:** They have a free trail with all the features, so I'd recommend exploring that before seeing if it is for you. **What problems is ChatBeacon AI solving and how is that benefiting you?** It definitely helps our customer relationships and having 24/7 support. ### 47. Best Chat Software **Rating:** 5.0/5.0 stars **Reviewed by:** Brad N. | Sales Manager, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about ChatBeacon AI?** I’ve done a lot of research trying to find the best Chat software for my needs. What sets Chat Beacon apart is how easy it is to set up exactly what we want and more importantly how professional they are are whenever I talk to them. They treat you with great respect and I felt like I was their main customer! To me, this is the best Chat System in the industry. I highly recommend Chat Beacon! You won’t find a better product! **What do you dislike about ChatBeacon AI?** Nothing to dislike! They have tech support for all smartphones and computers! **Recommendations to others considering ChatBeacon AI:** Give Chat Beacon a call! You will want them for your company!! Best product and service in the Indus **What problems is ChatBeacon AI solving and how is that benefiting you?** The future with Customer Service is going towards Chat. I love how quick they are to respond and seem to always have the answer to all questions! **Official Response from Natalie Delamater:** > Hey there, Brad! Thanks for the review. We're so happy to hear how much you love our product and love working with us! ### 48. Chatting made easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2018 **What do you like best about ChatBeacon AI?** The easiest way for inter-departmental communication and communication with our customers is to provide an easy pop-up on my department's website. Chatbeacon has been a boon because it is so light weight and even after its integration in our website, our website loads pretty fast. ChatBeacon goes beyond simple chatting with features such as video calling and a very professional customer care service. **What do you dislike about ChatBeacon AI?** Honestly, there isn't anything to dislike about Chatbeacon. It delivers all that it promises and beyond. I wish it had a special corporate plan though. **Recommendations to others considering ChatBeacon AI:** ChatBeacon is a great solution to the problem of integrating chatting and customer service right onto the website. It fits right into our website and seemlessly integrates because of how customizable it is. **What problems is ChatBeacon AI solving and how is that benefiting you?** We support inter-department communication and communication with our customers by integrating ChatBeacon directly onto our company's website. ### 49. Too good to be true **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about ChatBeacon AI?** ChatBeacon gives us the ability to customize almost any visual aspects of the user experience. This is ideal for our company since we serve many clients who have different needs. **What do you dislike about ChatBeacon AI?** With the recent upgrade to ChatBeacon, there are some features from the last version that we miss. **Recommendations to others considering ChatBeacon AI:** If you're looking for the in house installation have a competent IT dept and someone to manage the chat who is familiar with html, css, and java. It will make things much easier! **What problems is ChatBeacon AI solving and how is that benefiting you?** We are now able to connect with more of our over seas customers as well as provide an alternate mode of communication for people who prefer to connect via online. It is easy to obtain instant feedback from our customers with post chat surveys, and we get a second chance to help our customers who may be having trouble with our sites. **Official Response from Natalie Delamater:** > Thanks for the feedback! Which features are you missing in ChatBeacon? We are always working to improve our software to offer the best, most robust experience, so if there is anything that we missed, please let us know and we’ll work on bringing it back in our next update. ### 50. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Graham H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2018 **What do you like best about ChatBeacon AI?** It's the easiest way to interact with customers when there's a simple answer. It requires less man-power and it's easy to use. **What do you dislike about ChatBeacon AI?** At times it gets things wrong - but of course it will, it's a bot. Not taking anything away from the service. **What problems is ChatBeacon AI solving and how is that benefiting you?** Any easy way to cut outgoings, while helping maintain a good level of customer service by providing simple Answers quickly. ## ChatBeacon AI Discussions - [Can I use ChatBeacon on multiple websites?](https://www.g2.com/discussions/general-chatbeacon-faqs-11761f56-e826-47d3-90f1-ce34ffee0b6c) - 1 upvote - [How do I know when a visitor wants to chat?](https://www.g2.com/discussions/general-chatbeacon-faqs-8205f26b-555a-4496-81cd-653305468dd0) - 1 upvote - [Can website visitors chat with each other?](https://www.g2.com/discussions/general-chatbeacon-faqs-6da505ff-c365-4389-9b0f-2ad44fa81c20) - 1 upvote - [Do website visitors need to download any software in order to chat?](https://www.g2.com/discussions/general-chatbeacon-faqs-89f34e85-50af-4bbb-8134-13bb7eec5fbc) - 1 upvote - [Can multiple people share one operator account?](https://www.g2.com/discussions/general-chatbeacon-faqs-04ff7375-2ea9-4ddf-bb0e-d20fb08e0513) - 1 upvote - [View ChatBeacon AI pricing details and edition comparison](https://www.g2.com/products/chatbeacon-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+13%3A50%3A00+-0500&secure%5Bsession_id%5D=52805d4e-c4c9-4955-a3b8-f06266d77648&secure%5Btoken%5D=6b5e5e2ed08847786eb1776afd535139f1878dca3e6d33b67aff1e566b074475&format=llm_user) ## ChatBeacon AI Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Security** - Data Security - Data Masking **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top ChatBeacon AI Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,689 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.4/5.0 (782 reviews)