# Top 10 Chat2Desk Alternatives & Competitors The Customer Communications Management Software solutions below are the most common alternatives that users and reviewers compare with Chat2Desk. Customer Communications Management Software is a widely used technology, and many people are seeking popular, powerful software solutions with multi-channel coverage, communications strategy development, and create content. Other important factors to consider when researching alternatives to Chat2Desk include reliability and ease of use. The best overall Chat2Desk alternative is Zoho Desk. Other similar apps like Chat2Desk are Agentforce Service (formerly Salesforce Service Cloud), Fin, Freshdesk, and Front. Chat2Desk alternatives can be found in [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). ## Best Paid & Free Alternatives to Chat2Desk - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Front](https://www.g2.com/products/front/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) ## Top 10 Alternatives to Chat2Desk Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Chat2Desk stacks up to the competition and find the best product for your business. ### 1. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) By Zoho **Average Rating:** 4.4/5 **Total Reviews:** 7,762 Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Categories in common with Chat2Desk: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [Chat2Desk vs Zoho Desk](https://www.g2.com/compare/chat2desk-vs-zoho-desk) **Compare Zoho Desk with other alternatives:** - [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk) - [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Zoho Desk vs Front](https://www.g2.com/compare/front-vs-zoho-desk) - [Zoho Desk vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-zoho-desk) - [Zoho Desk vs Tidio](https://www.g2.com/compare/tidio-vs-zoho-desk) - [Zoho Desk vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zoho-desk) - [Zoho Desk vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zoho-desk) - [Zoho Desk vs Plivo](https://www.g2.com/compare/plivo-vs-zoho-desk) ### 2. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,356 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with Chat2Desk: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [Chat2Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-chat2desk) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Front](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Agentforce Service (formerly Salesforce Service Cloud) vs JustCall](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall) - [Agentforce Service (formerly Salesforce Service Cloud) vs Tidio](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-tidio) - [Agentforce Service (formerly Salesforce Service Cloud) vs LiveAgent](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent) - [Agentforce Service (formerly Salesforce Service Cloud) vs Hiver in Gmail](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hiver-in-gmail) - [Agentforce Service (formerly Salesforce Service Cloud) vs Plivo](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-plivo) ### 3. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,884 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Categories in common with Chat2Desk: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [Chat2Desk vs Fin](https://www.g2.com/compare/chat2desk-vs-fin) **Compare Fin with other alternatives:** - [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk) - [Fin vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk) - [Fin vs Front](https://www.g2.com/compare/fin-vs-front) - [Fin vs JustCall](https://www.g2.com/compare/fin-vs-saas-labs-justcall) - [Fin vs Tidio](https://www.g2.com/compare/fin-vs-tidio) - [Fin vs LiveAgent](https://www.g2.com/compare/fin-vs-liveagent) - [Fin vs Hiver in Gmail](https://www.g2.com/compare/fin-vs-hiver-in-gmail) - [Fin vs Plivo](https://www.g2.com/compare/fin-vs-plivo) ### 4. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,752 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Categories in common with Chat2Desk: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [Chat2Desk vs Freshdesk](https://www.g2.com/compare/chat2desk-vs-freshdesk) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk) - [Freshdesk vs Front](https://www.g2.com/compare/freshdesk-vs-front) - [Freshdesk vs JustCall](https://www.g2.com/compare/freshdesk-vs-saas-labs-justcall) - [Freshdesk vs Tidio](https://www.g2.com/compare/freshdesk-vs-tidio) - [Freshdesk vs LiveAgent](https://www.g2.com/compare/freshdesk-vs-liveagent) - [Freshdesk vs Hiver in Gmail](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail) - [Freshdesk vs Plivo](https://www.g2.com/compare/freshdesk-vs-plivo) ### 5. [Front](https://www.g2.com/products/front/reviews) By Front App **Average Rating:** 4.7/5 **Total Reviews:** 2,499 Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. Categories in common with Chat2Desk: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [Chat2Desk vs Front](https://www.g2.com/compare/chat2desk-vs-front) **Compare Front with other alternatives:** - [Front vs Zoho Desk](https://www.g2.com/compare/front-vs-zoho-desk) - [Front vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Front vs Fin](https://www.g2.com/compare/fin-vs-front) - [Front vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-front) - [Front vs JustCall](https://www.g2.com/compare/front-vs-saas-labs-justcall) - [Front vs Tidio](https://www.g2.com/compare/front-vs-tidio) - [Front vs LiveAgent](https://www.g2.com/compare/front-vs-liveagent) - [Front vs Hiver in Gmail](https://www.g2.com/compare/front-vs-hiver-in-gmail) - [Front vs Plivo](https://www.g2.com/compare/front-vs-plivo) ### 6. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) By Saas Labs **Average Rating:** 4.3/5 **Total Reviews:** 2,388 JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Categories in common with Chat2Desk: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [Chat2Desk vs JustCall](https://www.g2.com/compare/chat2desk-vs-saas-labs-justcall) **Compare JustCall with other alternatives:** - [JustCall vs Zoho Desk](https://www.g2.com/compare/saas-labs-justcall-vs-zoho-desk) - [JustCall vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall) - [JustCall vs Fin](https://www.g2.com/compare/fin-vs-saas-labs-justcall) - [JustCall vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-saas-labs-justcall) - [JustCall vs Front](https://www.g2.com/compare/front-vs-saas-labs-justcall) - [JustCall vs Tidio](https://www.g2.com/compare/saas-labs-justcall-vs-tidio) - [JustCall vs LiveAgent](https://www.g2.com/compare/saas-labs-justcall-vs-liveagent) - [JustCall vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-saas-labs-justcall) - [JustCall vs Plivo](https://www.g2.com/compare/saas-labs-justcall-vs-plivo) ### 7. [Tidio](https://www.g2.com/products/tidio/reviews) By Tidio **Average Rating:** 4.6/5 **Total Reviews:** 1,907 Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. Categories in common with Chat2Desk: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [Chat2Desk vs Tidio](https://www.g2.com/compare/chat2desk-vs-tidio) **Compare Tidio with other alternatives:** - [Tidio vs Zoho Desk](https://www.g2.com/compare/tidio-vs-zoho-desk) - [Tidio vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-tidio) - [Tidio vs Fin](https://www.g2.com/compare/fin-vs-tidio) - [Tidio vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-tidio) - [Tidio vs Front](https://www.g2.com/compare/front-vs-tidio) - [Tidio vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-tidio) - [Tidio vs LiveAgent](https://www.g2.com/compare/liveagent-vs-tidio) - [Tidio vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-tidio) - [Tidio vs Plivo](https://www.g2.com/compare/plivo-vs-tidio) ### 8. [LiveAgent](https://www.g2.com/products/liveagent/reviews) By QualityUnit **Average Rating:** 4.5/5 **Total Reviews:** 1,538 LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide. Categories in common with Chat2Desk: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [Chat2Desk vs LiveAgent](https://www.g2.com/compare/chat2desk-vs-liveagent) **Compare LiveAgent with other alternatives:** - [LiveAgent vs Zoho Desk](https://www.g2.com/compare/liveagent-vs-zoho-desk) - [LiveAgent vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent) - [LiveAgent vs Fin](https://www.g2.com/compare/fin-vs-liveagent) - [LiveAgent vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-liveagent) - [LiveAgent vs Front](https://www.g2.com/compare/front-vs-liveagent) - [LiveAgent vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-liveagent) - [LiveAgent vs Tidio](https://www.g2.com/compare/liveagent-vs-tidio) - [LiveAgent vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-liveagent) - [LiveAgent vs Plivo](https://www.g2.com/compare/liveagent-vs-plivo) ### 9. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) By Hiver **Average Rating:** 4.6/5 **Total Reviews:** 1,283 Hiver in Gmail transforms Gmail into a full-fledged helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests faster, all without leaving their inbox. Categories in common with Chat2Desk: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [Chat2Desk vs Hiver in Gmail](https://www.g2.com/compare/chat2desk-vs-hiver-in-gmail) **Compare Hiver in Gmail with other alternatives:** - [Hiver in Gmail vs Zoho Desk](https://www.g2.com/compare/hiver-in-gmail-vs-zoho-desk) - [Hiver in Gmail vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hiver-in-gmail) - [Hiver in Gmail vs Fin](https://www.g2.com/compare/fin-vs-hiver-in-gmail) - [Hiver in Gmail vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail) - [Hiver in Gmail vs Front](https://www.g2.com/compare/front-vs-hiver-in-gmail) - [Hiver in Gmail vs JustCall](https://www.g2.com/compare/hiver-in-gmail-vs-saas-labs-justcall) - [Hiver in Gmail vs Tidio](https://www.g2.com/compare/hiver-in-gmail-vs-tidio) - [Hiver in Gmail vs LiveAgent](https://www.g2.com/compare/hiver-in-gmail-vs-liveagent) - [Hiver in Gmail vs Plivo](https://www.g2.com/compare/hiver-in-gmail-vs-plivo) ### 10. [Plivo](https://www.g2.com/products/plivo/reviews) By Plivo **Average Rating:** 4.5/5 **Total Reviews:** 747 Global SMS & Voice calls for businesses of all sizes Categories in common with Chat2Desk: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [Chat2Desk vs Plivo](https://www.g2.com/compare/chat2desk-vs-plivo) **Compare Plivo with other alternatives:** - [Plivo vs Zoho Desk](https://www.g2.com/compare/plivo-vs-zoho-desk) - [Plivo vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-plivo) - [Plivo vs Fin](https://www.g2.com/compare/fin-vs-plivo) - [Plivo vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-plivo) - [Plivo vs Front](https://www.g2.com/compare/front-vs-plivo) - [Plivo vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-plivo) - [Plivo vs Tidio](https://www.g2.com/compare/plivo-vs-tidio) - [Plivo vs LiveAgent](https://www.g2.com/compare/liveagent-vs-plivo) - [Plivo vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-plivo) ## Explore Articles - [Which chatbot software is best for retail](https://www.g2.com/discussions/chatbots-which-chatbot-software-is-best-for-retail) - [Which platform offers AI-powered content generation?](https://www.g2.com/discussions/which-platform-offers-ai-powered-content-generation) - [Which are the most trusted feature management platforms by engineering directors shipping at scale at SaaS companies based on user reviews?](https://www.g2.com/discussions/which-are-the-most-trusted-feature-management-platforms-by-engineering-directors-shipping-at-scale-at-saas-companies-based-on-user-reviews) - [Best CDP platforms](https://www.g2.com/discussions/your-top-picks-for-best-customer-data-platforms-in-2025) - [Leading ERP systems for software development companies](https://www.g2.com/discussions/leading-erp-systems-for-software-development-companies) - [Best customer success platform for growing software companies](https://www.g2.com/discussions/best-customer-success-platform-for-growing-software-companies) ## Spotlight Categories - [Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms) - [Procure to Pay Software](https://www.g2.com/categories/procure-to-pay) - [Event Management Platforms](https://www.g2.com/categories/event-management-platforms)