CDK Features

Provide templates to create online stores for car sales and accessories

Allow dealers to customize online stores for brand compliance

Include a search engine that allows buyers to find and compare vehicles

Manage vehicle inventory, including product descriptions, pricing, and availability

Capture and manage leads and opportunities to cross-sell and upsell

Define deals and promotions which buyers and sales reps can access

Help sales build custom offerings for vehicles and accessories

Provide tailored online buyers' experiences to guide them through the buying process

Include mobile apps and portals that buyers and sales can use in the showroom

Allow buyers to visit virtual showrooms that incorporate 3D models and multiple configurations

Manage credit applications through integration with financing and loan management platforms

Provide features for buyers to apply for loans and track the approval process

Analyze customer satisfaction throughout the entire buying cycle

Track sales performance by team, location, type of vehicle, or manufacturer

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Generate compliant sales contracts and required dealership documents.

Manage complete sales lifecycle from prospect to finalized deal.

Structure pricing, incentives, and payment scenarios during deal negotiation.

Provide live status of inventory across locations and departments.

Track vehicles and equipment using VINs or serial numbers across lifecycle stages.

Manage floorplan lenders, curtailments, payoffs, and interest calculations.

Schedule service appointments with resource availability tracking.

Create, manage, and close repair orders for service operations.

Assign technicians and track billed versus actual labor hours.

Manage vendor payments and customer receivables.

Maintain dealership-specific chart of accounts and financial postings.

Produce OEM-aligned dealership financial statements.

Integrate OEM or aftermarket parts catalogs for lookup and ordering.

Track parts quantities, storage bins, and stock movements.

Connect with financial institutions for loan and lease processing.

Generate and manage legally required compliance documentation.

Structure financing terms including rates, residuals, and payment options.

Automatically assign technicians based on skill, availability, and workload.

Analyze customer feedback and reviews for sentiment trends.

Generate executive summaries of dealership performance metrics.

Recommend optimal pricing based on demand and market conditions.

Forecast vehicle or parts demand based on sales and seasonality trends.

Integrates with QuickBooks

Access previous interactions or concerns to maintain customer relationships

Active reporting of data and metrics

Store and organize documents in a centralized system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Track and manage the profit margin between the cost of a product and its selling price.

Tracking, managing, and initiating the transfer of funds for overdue customer payments

Integrate with a third-party accounting system

Store, manage and track all forms in a centralized location

Generate quotes or estimates for customers

Financing arranged by the dealership

Set up connections to third-party platforms to improve business processes

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

View and track pertinent metrics to find patterns and gain insights from data

Receive system updates as soon as any changes are made

Monitor the process of lease agreements

Built-in website builder or integration with third-party site

Alter the layout and content of reports

Manage in-house automobile service department

Seamlessly integrates with 3rd party websites

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Track and manage schedules and meetings via an integrated calendar

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Track and document all activities across devices, networks, and other systems

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

For new car dealerships

Track and monitor operations on the sales floor

Scan barcodes to ensure accurate pricing and label tracking

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Manage various aspects of appointments including booking, rescheduling, canceling

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and manage inventory levels to maintain proper supply

Reports specific to sales analysis for trends and strategies

For auto dealerships that operate using the "Buy Here, Pay Here" method

For used/pre-owned car dealerships

Automatically create schedules based on business needs or employee availability and qualifications

Manage and track all internal and external communication conducted via calls, email, text, or chat

Use AI to generate content in the form of text, images, videos, etc.

Track products that are for sale at a reduced price or part of coupon promotions

Manage the buying, selling, and holding of stocks

Store, manage, and track all electronic documents in a centralized location

Customize contracts and forms to collect specific information

Application programming interface that allows for integration with other systems/databases

Automatically identify and save contact information of potential customers

Analyze and gain insights into data in real-time

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

For automotive/car dealerships

Manage, store and organize emails within the system or via third-party apps