# CDK Reviews **Vendor:** CDK Global **Category:** [Car Dealer Software](https://www.g2.com/categories/car-dealer) **Average Rating:** 4.0/5.0 **Total Reviews:** 112 ## About CDK CDK is a secure, SOC 2-compliant dealership software solution provider who’s fully integrated for all areas of the automotive dealership — from the Front Office, Back Office, Service and Parts, and all areas in between. Our mission is to help dealers sell and service more cars and run more efficient operations by developing solutions and services that streamline workflows, most notably the CDK Dealership Xperience Platform. The following suites are fully integrated into the Dealership Xperience Platform and thoughtfully designed to help elevate the customer experience while running a dealership more effectively: • Foundations Suite: Go beyond the DMS with everything you need to run your dealership, including unmatched multi-store Accounting and CDK SimplePay, built for enterprise dealers. • Fundamentals Suite: A more streamlined Foundations Suite, built for one-to-two site franchise, independent and used car dealers. • Vehicle Inventory Suite: Manage dealership inventory and price more profitability with the power of AI. • Modern Retail Suite: Have customers start car buying online and finish in store seamlessly with integrated CRM, Digital Retail and F&I workflows. • Fixed Operations Suite: Build trust with to-the-penny RO pricing, video and texting communication platforms, and accurate Parts ordering. • Intelligence Suite: Access advanced analytics with predictive insights, comparative analysis and total visibility to your dealership’s performance. In addition to powerful technology, CDK is known for fast, high-touch support. Dealers get chat responses in under a minute and phone assistance in under two minutes, backed by more than 400 dedicated Customer Care agents and a Services team with an average tenure of 10+ years. Over 90% of support interactions receive top satisfaction ratings, and 97% of dealers say CDK’s Customer Success teams make it easier to hit their goals. Why Dealerships Choose CDK: • Fully integrated platform across all departments • Fast, personalized support with sub-two-minute response times • Secure, SOC 2-compliant infrastructure • Role-based workflows and automotive-specific functionality • Suites tailored for enterprise, independent and multirooftop dealers • Industry-experienced support and Services teams • 50+ years of automotive expertise and 15,000+ dealerships served • Technology that improves margins, productivity and customer loyalty With 50+ years in the automotive retail industry and serving over 15,000 dealers, CDK is committed to helping dealers find success through powerful, relevant technology. ## CDK Reviews ### 1. Easy to Use, Well-Organized, and Backed by Helpful Support **Rating:** 4.0/5.0 stars **Reviewed by:** Aamir B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2026 **What do you like best about CDK?** It's easy to use, it's organized and stores data accurately without any hiccups. If needed the support staff is extremely helpful when you reach out to them. **What do you dislike about CDK?** Overall, CDK has been a useful platform for dealership management, but one major drawback is its data retention policy. In today's business environment, historical data is extremely valuable for analyzing long-term trends, resolving customer disputes, and meeting compliance or accounting needs. Limiting access to records older than 10 years creates unnecessary challenges for businesses that need to reference legacy information. Storage costs have decreased dramatically over the years, so it seems outdated to impose such a restriction. Customers who pay significant amounts for this software should have the option to retain their own historical data for as long as they need it. Improving data retention or offering affordable long-term archival options would greatly enhance the platform and provide much more value to long-time customers. **What problems is CDK solving and how is that benefiting you?** CDK helps centralize many of our dealership operations into a single system, including customer information, vehicle sales, service history, parts inventory, accounting, and reporting. Having everything integrated reduces the need to switch between multiple platforms and helps keep our departments on the same page. It improves efficiency by streamlining daily processes, reducing duplicate data entry, and providing quick access to important customer and vehicle information. The reporting tools also help us monitor performance and make more informed business decisions. Overall, CDK saves time, improves organization, and allows our team to focus more on serving customers instead of managing disconnected systems and manual processes. ### 2. User-Friendly but Needs Better Support **Rating:** 3.5/5.0 stars **Reviewed by:** Emily C. | Office Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about CDK?** I like that CDK is user-friendly. The codes for everything are common sense, and they work great, making them easy to get the hang of, especially at the beginning. For me, personally, I've noticed there's a lot of ways to get the same information from CDK, which helps me out, especially since I jump around departments a lot. It allows me to save time by quickly looking up information I need, and I never really worry about finding information because I know which screens can give me that information. CDK also solves a space problem for us by allowing us to scan documents, getting rid of physical copies and giving us instant access to documents without having to search in our archives. **What do you dislike about CDK?** For me the biggest issue is that I need to keep caps lock on at all times. So if I’m jumping between programs and writing a customer an email then come back and I’m trying to get through screens fast but I’m now in lowercase my screens won’t progress and now I’m getting errors but my fingers are so used to muscle memory that I’m ten screens ahead but my screen is still stuck on that error. Needing caps on everything is a huge pain. Understandable their security from the cyber attack would need work. But their customer service would be greatly improved if they had more people and more skilled people. Getting helped for an issue generally means getting bounced around and going to a few departments and getting my IT person involved when it’s just a CDK issue. It’s taking time away from our work day when the solution was a ten second fix. **What problems is CDK solving and how is that benefiting you?** CDK solves our space problem by letting us scan documents and ditch physical copies, providing instant access without searching archives. It's user-friendly, and the codes are common sense, saving me time in finding information and streamlining my tasks. **Official Response from Heather Erickson:** > Thank you for sharing your experience and feedback. We’re glad to hear that CDK’s intuitive commands and familiar workflows help you work quickly and accurately, especially in a fast‑paced environment. We also understand your concerns around caps lock sensitivity, system uptime, and security. Workflow interruptions can be frustrating, and your feedback is valuable as we continue improving usability, reliability, and security across the platform. Thank you again for your review—we encourage you to connect with your CDK representative or support team if you’d like to discuss your experience further. ### 3. Streamlined Dealership Operations with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Raza S. | Car Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about CDK?** I use CDK to manage dealership operations, including customer information, vehicle inventory, sales process, service schedule, and reporting. I like that it helps streamline daily workflow by centralizing key business functions in one platform, making it easier to track operations and improve efficiency. What I like most about CDK is its ability to bring multiple dealership functions together in a single platform. I really appreciate the shared data model across departments because sales, services, parts, and accounting aren’t operating in silos. When a vehicle record or customer profile updates in one area, it progresses through the rest of the system, which reduces multiple entry and helps avoid mismatch information between departments. Also, the initial setup was so easy. **What do you dislike about CDK?** 1- Rigid workflow, 2- user interface feels dated. **What problems is CDK solving and how is that benefiting you?** I use CDK to manage dealership operations, centralizing functions like customer info, inventory, sales, and service scheduling. It solves the challenge of managing multiple systems by bringing functions together on one platform, improving efficiency with a shared data model, and reducing entry errors across departments. **Official Response from Heather Erickson:** > Thank you for taking the time to share your detailed feedback! We're glad to hear that CDK is helping streamline your dealership operations and that the centralized platform, along with the shared data model across departments, is making a meaningful difference in your daily workflow. It’s especially great to know the unified system is helping reduce duplicate data entry and improve overall efficiency—those are exactly the outcomes we aim to deliver. We also appreciate your comments regarding workflow flexibility and the user interface. Your feedback is valuable, and we continue to invest in enhancing both usability and adaptability to better meet the evolving needs of our customers. Thanks again for your insights—they help us continue to improve and better support your business. ### 4. Efficient, Easy-to-Use Tool for Managing Sales and Daily Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Stan T. | General Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about CDK?** Efficient means of managing my sales staff. Very contstuctive and easy to use for sales staff and accounting staff as well. Ease of getting a snapshot of everyday operations and terms **What do you dislike about CDK?** Still a few holes in the system. Prime example, when a salesman deletes an appointment it kills all their future follow up tasks with the customer. **What problems is CDK solving and how is that benefiting you?** It is increasing efficiency of salesman and use of my time as a manager. **Official Response from Heather Erickson:** > Thanks so much for the kind words—we’re glad to hear CDK is helping your team stay efficient and keep a clear pulse on daily operations. On the appointment piece, what’s happening there is that when an appointment gets deleted, any future follow-ups tied to it are removed as well. A quick best practice we usually recommend: instead of deleting appointments, just update the status—mark it as a no-show, reschedule it, or cancel it. That way, the system still has a record to work from and your follow-up workflows can keep running as expected. Really appreciate you pointing this out, and if you ever want help fine-tuning workflows or setup, we’re always happy to jump in. Thanks again for the feedback! ### 5. Effortless Customer Engagement with CDK **Rating:** 5.0/5.0 stars **Reviewed by:** Everett M. | Detail/Lot Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about CDK?** I like CDK because it was very easy to understand and use. The software helped me reach new customers quickly, and what I liked the most was the ease to email new customers. Everything worked perfectly. **What do you dislike about CDK?** Liked everything about it **What problems is CDK solving and how is that benefiting you?** CDK helps me reach new customers quickly and is very easy to understand and use. **Official Response from Heather Erickson:** > Thank you for your great feedback! We’re glad to hear CDK is easy to use and helping you reach new customers quickly—especially through email outreach. We appreciate you sharing your experience and are here if you ever need anything! ### 6. Effortless Setup, Fast Performance with CDK **Rating:** 4.5/5.0 stars **Reviewed by:** Quantez J. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about CDK?** I like that CDK is fast and hands-on. It's the best product, and the initial setup was very easy, like one, two, three. **What do you dislike about CDK?** Love it **What problems is CDK solving and how is that benefiting you?** CDK helps me a lot with AI tasks and lets me look up great work products. **Official Response from Heather Erickson:** > Thank you for the review! We’re glad to hear CDK was easy to set up and that you find it fast, hands-on, and helpful for your AI tasks. We appreciate your feedback and are excited to support your continued success! ### 7. Efficient but needs an upgrade **Rating:** 3.0/5.0 stars **Reviewed by:** Sakshi H. | Finance and Administration Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2025 **What do you like best about CDK?** A lot of functions to run and various ways to reach to your goals **What do you dislike about CDK?** Not a user friendly software, a lot of training is required **What problems is CDK solving and how is that benefiting you?** Cdk is the primary accounting software, it is solving the accounting, auditing and tax problems and generating clear reports ### 8. Easy Follow-Up, But Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about CDK?** CDK makes for easy follow up with customers using the monthly calendar **What do you dislike about CDK?** Unfortunately, it does not always work easily and the constant changing of passwords is a pain **What problems is CDK solving and how is that benefiting you?** none ### 9. Serves All the Purposes **Rating:** 5.0/5.0 stars **Reviewed by:** Autum G. | Finance. Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about CDK?** We use CDK for FI, Accounting and our Service Dept. Everything stays as up-to-date as necessary but stays consistent. The Ease of Use is and Integrations with their CRM is always smooth. use this program daily and rarely experience system issues. **What do you dislike about CDK?** No issues here! The outage was a terrible set back this year but we recouped as quickly as we could and they handled the outage as professionally as possible. I do wish that it would integrate with other CRMs, more specifically hubspot. **What problems is CDK solving and how is that benefiting you?** I am the Finance Manager so I use FI and the program integrates perfectly with my warranty and insurance sales program. ### 10. Features Lack **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about CDK?** The DMS is great for parts and service and has a large capacity for integration volume. **What do you dislike about CDK?** It is not user-friendly for accounting and requires multiple steps for the basics. **What problems is CDK solving and how is that benefiting you?** CDK offers a DSDA that is great for obtaining copies of checks issued, invoices, repairs orders, and more. ## CDK Discussions - [What can I do when it freezes?](https://www.g2.com/discussions/what-can-i-do-when-it-freezes) - 1 comment, 1 upvote - [View CDK pricing details and edition comparison](https://www.g2.com/products/cdk/reviews/cdk-review-12941253?section=pricing&secure%5Bexpires_at%5D=2026-06-13+09%3A56%3A51+-0500&secure%5Bsession_id%5D=6ef14cc6-3ae3-4533-ab5d-4750a2db9b16&secure%5Btoken%5D=8de82813c57167e0691f36c8b43a8aaf8b0796044db0f509929f8e700e83d814&format=llm_user) ## CDK Integrations - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [vAuto Provision](https://www.g2.com/products/vauto-provision/reviews) - [Yooz](https://www.g2.com/products/yooz/reviews) ## CDK Features **Vehicle & Equipment Inventory Management - Dealer Management Systems** - Real-Time Inventory Visibility - VIN & Serial Number Tracking - Floorplan Financing Management **Sales & Deal Management - Dealer Management Systems** - Contract & Document Generation - Lead-to-Close Deal Workflow - Deal Desking & Pricing Tools **Service & Repair Management - Dealer Management Systems** - Appointment Scheduling - Repair Order (RO) Management - Technician Assignment & Labor Tracking **Parts & Warehouse Management - Dealer Management Systems** - Parts Catalog Integration - Parts Inventory & Bin Tracking **Finance & Insurance (F&I) - Dealer Management Systems** - Lender Integrations - Regulatory Compliance Documentation - Loan & Lease Structuring **Dealer Accounting - Dealer Management Systems** - Accounts Payable & Receivable - General Ledger - Dealer Financial Statements **AI Capabilities - Dealer Management Systems** - AI-Driven Service Optimization - AI-Enabled Customer Engagement - AI-Powered Analytics & Insights - AI-Powered Sales Intelligence - AI-Enabled Inventory Optimization ## Top CDK Alternatives - [Tekion](https://www.g2.com/products/tekion/reviews) - 4.4/5.0 (13 reviews) - [VinSolutions Connect CRM](https://www.g2.com/products/vinsolutions-connect-crm/reviews) - 4.2/5.0 (106 reviews) - [Dealertrack DMS](https://www.g2.com/products/dealertrack-dms/reviews) - 4.4/5.0 (41 reviews)