--- title: CBOT Reviews meta_title: 'CBOT Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how CBOT works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 12 scale: '5' date_modified: '2026-08-07' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # CBOT Reviews **Vendor:** CBOT **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.6/5.0 **Total Reviews:** 12 ## About CBOT CBOT started its journey by investing in R&D in AI technologies and became a leading conversational AI company with its 100% technology ownership, holistic product, and enterprise-level customer base. Our product, CBOT Platform enables the development of chatbots and virtual assistants. CBOT Platform is; - based on natural language processing (NLP) and machine learning (ML) technologies, - can serve on text and voice channels, - supports all languages ​​including Arabic, - integrated with websites, mobile applications, messaging and social media platforms and voice assistants, - provides information, performs tasks and makes suggestions based on the area of ​​use. Thanks to CBOT Platform, organizations can develop artificial intelligence-based chatbots and virtual assistants that can speak/chat like a human within the scope of use case. Companies can put it at the service of their employees, as well. So far, more than 40 enterprise virtual assistants have been developed through CBOT Platform. Since the beginning of 2019, CBOT has achieved great success. First, it created a reputable tech brand in the conversational AI field with more than 40 enterprise-level clients and many trusted partners. Second, it has developed a holistic product with 100% technology ownership, which is called “CBOT Platform”, based on natural language processing (NLP) and machine learning (ML) technologies. Third, CBOT has many achievements regarding partnerships with global brands. Some of them are highlighted below: - one of the first 20 Google RCS (Rich Communication Services) partners at the global scale in 2019 - featured as the leading 16 chatbot and virtual assistant companies on the global scale by Gartner in 2020 - selected as a WhatApp Business Solution Provider (BSP) ## CBOT Reviews ### 1. Customer Experience **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2021 **What do you like best about CBOT?** Customization support, support in needed times, **What do you dislike about CBOT?** needs to have more professional work management style **What problems is CBOT solving and how is that benefiting you?** We are decreasing our chat traffic. Also customization helps us to find out solution to specific problems ## CBOT Discussions - [What is CBOT used for?](https://www.g2.com/discussions/what-is-cbot-used-for) - [View CBOT pricing details and edition comparison](https://www.g2.com/products/cbot/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A20%3A13+-0500&secure%5Bsession_id%5D=ef4c1bb8-02dc-4294-8852-419e2da5b129&secure%5Btoken%5D=730a0679ba05222553bbc31e04293fa3d594c9313e03bbed964d45cf4eba4144&format=llm_user) ## CBOT Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top CBOT Alternatives - [Botpress](https://www.g2.com/products/botpress/reviews) - 4.5/5.0 (420 reviews) - [Insider One](https://www.g2.com/products/insider-one/reviews) - 4.8/5.0 (1,398 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews)