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We have purchased Caspio on behalf of two government clients, and we have a separate account for internal use. We use Caspio to manage complex workflows between case management agencies, providers, provider agencies, and state government agencies. We have been able to develop workflows that combine existing government data with information from respondents, with a fast start up, flexible implementation (easy to change or add to quickly), and with the new Flex platform, a visually pleasing layout without needing a separate website. Two critical factors for our selection of Caspio were (1) the ability to have HIPAA level security and (2) the fact that you do not pay by user. We are running applications with lots of different users interacting with the same data sources. In one case, the agency went with Caspio over Salesforce because it was prohibitively expensive to add many more outside users. In the other case, Caspio is replacing clunky Excels. We also use Caspio for surveys, document reviews, and performance reviews. Review collected by and hosted on G2.com.
Although by and large you don't need to know coding, there is a learning curve to understand how to implement it. The new Flex platform has a lot of advantages, but does not yet have all the features of the earlier Bridge platform. (We are implementing apps that use parts of both.) The help desk has been helpful in navigating some of the thornier issues, and there is also a community discussion board that helps. Review collected by and hosted on G2.com.
Thank you for the detailed review. It's great to see how Caspio is supporting complex, multi-agency workflows while meeting key requirements like HIPAA compliance and cost-effective user access. We're glad the Flex platform and support resources have been helpful, and we appreciate your feedback as we continue to enhance Flex.
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