Case IQ Features

Connects to external systems and applications as needed to complete workflows.

Is consistently available (uptime) and allows users to complete tasks reliably.

Provides anonymous reporting of activities involving misconduct, fraud, abuse, and other violations of company policies.

Provides safe and secure reporting of activities involving misconduct, fraud, abuse, and other violations of company policies.

Is consistently available (uptime) and allows users to submit reports reliably.

Contains tools to visalize data sets or workflows.

Find important content or files using keywords, metadata, tags, etc.

Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise.

Has a centralized dashboard for users to interact with.

Sends notifications to users in-app or through email, text message or otherwise.

Provides provides clients with analysis and reporting management.

Automates some or all operation related tasks.

Provides robust sharing options for communication with employees.

Provides users with a pre-built library of useable HR compliance content.

Capture case information from multiple communication channels

Deliver rules to assign cases based on type and priority

Ability to escalate cases using workflows

Track all activities related to a case, including audit trails

Provide metrics to track case progress or success rates

Monitor various types of case compliance

Permits use by job roles outside of service department

Allows linking of useful information such as screen shots

Provides direct contact between CSRs and customers outside of milestones

Informs stakeholders of activity on escalated or high-value cases

Evaluates frequency of types of complaints

Includes a dashboard or other means of performance monitoring

Is accessible from a mobile device and by users on the go.

Manages a telephone solution that customers can set-up and provide to their employees.

Helps companies promote the whistleblowing hotline so they know when and how to access it.

Case management of investigations related to Employee Relations are handled in a separate workflow (including HRBPs, HR Managers, etc.) than other generic case requests.

Employee grievances, feedback, and complaints have channels of communication that are protected by anonymity

Witness statements, confessions, time cards, video footage, and other investigation materials are stored in secure designated data warehouses for safe keeping throughout the investigaiton process.

Case processing happens with strict confidentiality where a case's access is only authorized to professionals directly responsible for its execution and outcome.

Integrations into legal databases or case management systems for coordination when case escalation reaches their desk.

The platform is capable of assigning primary case holder, principal investigator, legal consultant, etc. responsibilities to team members.

Case accessibility is restricted by authorization. Access is granted to HR personnel that are designated investigators and others involved in an investigation's (Legal, HRBPs, HR Managers, etc.) standard operating procedure

During the complaint process, self-help resources are readily available to help the employee understand which company policy is relevant to their situation and a general framework on how the investigation will progress.

The product is user friendly for employees and complaints can be delivered across many channels (chat, trouble ticket, email, etc.)

The product is able to be accessed from the employee side on a mobile platform

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary.

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting