Case IQ Features

Connects to external systems and applications as needed to complete workflows.

Is consistently available (uptime) and allows users to complete tasks reliably.

Provides anonymous reporting of activities involving misconduct, fraud, abuse, and other violations of company policies. 10 reviewers of Case IQ have provided feedback on this feature.

Provides safe and secure reporting of activities involving misconduct, fraud, abuse, and other violations of company policies. 10 reviewers of Case IQ have provided feedback on this feature.

Is consistently available (uptime) and allows users to submit reports reliably. This feature was mentioned in 10 Case IQ reviews.

Contains tools to visalize data sets or workflows.

Find important content or files using keywords, metadata, tags, etc.

Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise.

Has a centralized dashboard for users to interact with. This feature was mentioned in 10 Case IQ reviews.

Sends notifications to users in-app or through email, text message or otherwise. This feature was mentioned in 10 Case IQ reviews.

Based on 10 Case IQ reviews. Provides provides clients with analysis and reporting management.

Automates some or all operation related tasks.

Provides robust sharing options for communication with employees.

Provides users with a pre-built library of useable HR compliance content.

As reported in 39 Case IQ reviews. Capture case information from multiple communication channels

Deliver rules to assign cases based on type and priority This feature was mentioned in 37 Case IQ reviews.

Ability to escalate cases using workflows 36 reviewers of Case IQ have provided feedback on this feature.

Track all activities related to a case, including audit trails 38 reviewers of Case IQ have provided feedback on this feature.

Based on 38 Case IQ reviews. Provide metrics to track case progress or success rates

Monitor various types of case compliance This feature was mentioned in 38 Case IQ reviews.

Permits use by job roles outside of service department 29 reviewers of Case IQ have provided feedback on this feature.

Allows linking of useful information such as screen shots This feature was mentioned in 33 Case IQ reviews.

Based on 28 Case IQ reviews. Provides direct contact between CSRs and customers outside of milestones

Informs stakeholders of activity on escalated or high-value cases This feature was mentioned in 32 Case IQ reviews.

As reported in 29 Case IQ reviews. Evaluates frequency of types of complaints

As reported in 28 Case IQ reviews. Includes a dashboard or other means of performance monitoring

As reported in 10 Case IQ reviews. Is accessible from a mobile device and by users on the go.

Manages a telephone solution that customers can set-up and provide to their employees. This feature was mentioned in 10 Case IQ reviews.

As reported in 10 Case IQ reviews. Helps companies promote the whistleblowing hotline so they know when and how to access it.

As reported in 13 Case IQ reviews. Case management of investigations related to Employee Relations are handled in a separate workflow (including HRBPs, HR Managers, etc.) than other generic case requests.

Employee grievances, feedback, and complaints have channels of communication that are protected by anonymity 13 reviewers of Case IQ have provided feedback on this feature.

Based on 12 Case IQ reviews. Witness statements, confessions, time cards, video footage, and other investigation materials are stored in secure designated data warehouses for safe keeping throughout the investigaiton process.

Case processing happens with strict confidentiality where a case's access is only authorized to professionals directly responsible for its execution and outcome. 13 reviewers of Case IQ have provided feedback on this feature.

Integrations into legal databases or case management systems for coordination when case escalation reaches their desk. This feature was mentioned in 13 Case IQ reviews.

As reported in 13 Case IQ reviews. The platform is capable of assigning primary case holder, principal investigator, legal consultant, etc. responsibilities to team members.

Case accessibility is restricted by authorization. Access is granted to HR personnel that are designated investigators and others involved in an investigation's (Legal, HRBPs, HR Managers, etc.) standard operating procedure This feature was mentioned in 13 Case IQ reviews.

During the complaint process, self-help resources are readily available to help the employee understand which company policy is relevant to their situation and a general framework on how the investigation will progress. This feature was mentioned in 13 Case IQ reviews.

The product is user friendly for employees and complaints can be delivered across many channels (chat, trouble ticket, email, etc.) This feature was mentioned in 13 Case IQ reviews.

The product is able to be accessed from the employee side on a mobile platform 12 reviewers of Case IQ have provided feedback on this feature.

Condenses long documents or text into a brief summary.

As reported in 16 Case IQ reviews. Allows users to generate text based on a text prompt.

As reported in 16 Case IQ reviews. Condenses long documents or text into a brief summary.

Based on 11 Case IQ reviews. Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary.

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting