The Expense Once desktop and mobile versions are the same, a key factor for us when choosing an Expense application as we have employees that will use both; everything you can do on desktop you can do on the mobile version too.
The support we have received from James is fantastic; he always responds promptly with answers to any queries you may have. It is apparent how important it is to James and the team to improve Expense Once continuously and so any feedback provided by us is taken on board and almost always implemented.
You are never waiting too long for new features to be released. If there have ever been any minor problems, then these are fixed extremely quickly.
The product does as much work as possible for the claimants to ensure submitting expenses are easy. Credit card transactions come through from the bank and display in the claimant's drafts, ready for them to add information. If the claimant has already taken a picture of a receipt within EO, then EO will attempt to match the receipt with the transaction, one less thing for the claimant to do.
Claimants can view their historical claims, submitted claims and it is easy to see any rejected items.
Approvers can review all expenses within a claim quickly and approve/reject only certain lines if required; notes can also be added to send back to the claimant. There is no back and forth between windows, receipts can be viewed from within each expense line.
As an Administrator, the product is simple to navigate, is easy to update and changes made are instant. Review collected by and hosted on G2.com.
Currently, there isn't a way to drill down on access permissions for admins/approvers. It would be great to have the option to provide levels of access so that you aren't giving someone new to using the system access to everything all at once but can gradually build upon what they have access to over time. Or even if you needed to give someone view-only access to obtain information, this could be very useful and ensure that no accidental changes were made. Permissions are however something that have been discussed with James and have been noted as a requirement for the future. Review collected by and hosted on G2.com.
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