Top 10 Captivated Alternatives & Competitors

(5)3.6 out of 5

Research alternative solutions to Captivated on G2, with real user reviews on competing tools. Live Chat Software is a widely used technology, and many people are seeking powerful, simple software solutions with in-app messaging, lead development, and knowledge base. Other important factors to consider when researching alternatives to Captivated include reliability and ease of use. The best overall Captivated alternative is Podium. Other similar apps like Captivated are ActiveCampaign, Zoho Desk, Salesforce Service Cloud, and Zendesk for Customer Service. Captivated alternatives can be found in Live Chat Software but may also be in Help Desk Software or AI Agents For Business Operations.

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Best Paid & Free Alternatives to Captivated

Podium
ActiveCampaign
Zoho Desk
Salesforce Service Cloud
Zendesk for Customer Service
Birdeye
Fin by Intercom
Freshdesk

Top 10 Alternatives to Captivated Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Captivated stacks up to the competition, check reviews from current & previous users in industries like Electrical/Electronic Manufacturing, Non-Profit Organization Management, and Real Estate, and find the best product for your business.

Podium

By Podium

4.6/5

(2,062)

Product Description

Reviewers say compared to Captivated, Podium is:

More usable

Categories in common with Captivated:

Product Description

Categories in common with Captivated:

By Zoho

Product Description

Categories in common with Captivated:

Live Chat

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Zendesk for Customer Service

By Zendesk

4.3/5

(6,687)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Categories in common with Captivated:

By Birdeye

Product Description

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.

Reviewers say compared to Captivated, Birdeye is:

More usable

Categories in common with Captivated:

Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Categories in common with Captivated:

Live Chat