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ConvoZen.AI Reviews & Product Details

CallZen is an AI-powered solution designed for large-scale contact centers, providing comprehensive call audits, performance management, and custom report generation. Its intelligent feature set includes AI-driven coaching, enabling tailored guidance for agents based on analyzed call data. With CallZen, complex conversational analytics become effortlessly accessible, paving the way for improved agent performance and better business outcomes.

Seller

NoBroker Technologies Pvt Ltd

Discussions

ConvoZen.AI Community

Languages Supported

English, Hindi, Kannada, Malayalam, Marathi, Tamil, Telugu

Overview by

ConvoZen. AI (Supercharge your contact centre with Generative AI)

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ConvoZen.AI Media

ConvoZen.AI Demo - Agent Performance Management

Surveil agent performance with various metrics holistic view of operations and driving informed decision-making - Custom Checklist Call scoring to measure agent performance and drive continuous improvement. - Comprehensive Agent stats measurement using quantitative metrics like the number of ca...

Induct and enhance agent performance with CallZen's tailored training and coaching solutions. - New Agent Induction Program to empower new agents with CallZen's efficient onboarding program, accelerating their success from day one. - Existing Agent Performance enhancement with CallZen's targete...

ConvoZen.AI Demo - AI Evaluated Checklist

Quality Assurance checklist: Ensure adherence to the script by the agents in all customer interactions - Custom QA checklist adhering to each organisation's needs. - Highly Scalable audit to manage peak demands/ fluctuating - Round-the-clock availability.

G2 reviews are authentic and verified.

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RP

Rimlee P.

Product Marketer

Marketing and Advertising

Mid-Market (51-1000 emp.)

9/29/2024

"Incredibly useful for quality assurance"

5/5

What do you like best about ConvoZen.AI?

Ease of Use

Quality of Support

Meets Requirements Review collected by and hosted on G2.com.

What do you dislike about ConvoZen.AI?

None as of now. The product surpasses all expectations. Review collected by and hosted on G2.com.

What problems is ConvoZen.AI solving and how is that benefiting you?

In the starting, I was very skeptical about the idea of conversational AI. However, we had our quality audits manually operated. That required a lot of time and wasn't efficient enough. ConvoZen.ai changed the game with their moment tagging feature that identifies or flags all concerns customized to our needs. We're able to cover all our conversations automatically and get rid of compliance issues easily. We're exploring their game-changing voicebot next. We believe, the lowest latency and real-life voice can be a great addition to our business. Review collected by and hosted on G2.com.

CC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/26/2023

"Must have conversational analytical tool for Enterprise and mid size companies"

4.5/5

What do you like best about ConvoZen.AI?

Smooth integration with CRM and tailored features which actually add value to your business.

Also, not to forget about the customer support and product training part.

The UI is quite friendly and enables any non-techy guy to use it. Review collected by and hosted on G2.com.

What do you dislike about ConvoZen.AI?

Limited period for days for free POC (14 days - free trial) Review collected by and hosted on G2.com.

What problems is ConvoZen.AI solving and how is that benefiting you?

CallZen.ai is a game-changer for our busy contact center. With tons of calls coming in daily, it's tough for our QA team to check each one. Usually, only 2-5% get looked at, leaving a lot to chance.

But CallZen.ai is like our call superhero. It audits every single call and gives us call insights like call summaries, moment tags, checklists, and scores for both the call and the agent. Review collected by and hosted on G2.com.

DT

Dhiraj T.

Enterprise (> 1000 emp.)

10/28/2023

"An excellent tool for extracting valuable insights from discussions."

5/5

What do you like best about ConvoZen.AI?

Automating call audits, improving agent performance, and refining conversational intelligence. A must-have tool for businesses, enhancing efficiency and insights from customer interactions. Streamlining operations, it empowers organizations with automated insights, ensuring exceptional customer service and informed decision-making. Review collected by and hosted on G2.com.

What do you dislike about ConvoZen.AI?

It is tough to dislike anything about this awesome product. Review collected by and hosted on G2.com.

What problems is ConvoZen.AI solving and how is that benefiting you?

We utilize it to generate helpdesk tickets via phone calls. Customers describe their issues during calls; Callzen transcribes the conversation into sentences. The helpdesk ticket is then created, categorized, and assigned to an agent, streamlining the support process efficiently and accurately. Review collected by and hosted on G2.com.

ZA

Zaher A.

Enterprise (> 1000 emp.)

7/7/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"Solid Product for Contact Centre"

5/5

What do you like best about ConvoZen.AI?

Gen AI features like Smart Clusters, Automation, Automated Audits, and AI Coaching with perfect multilingual transcription. Compared to other competition, the AI really works even in very complex settings Review collected by and hosted on G2.com.

What do you dislike about ConvoZen.AI?

There is no manual auditing flow as of now Review collected by and hosted on G2.com.