--- title: CallMiner Eureka Reviews meta_title: 'CallMiner Eureka Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 230 reviews by the users' company size, role or industry to find out how CallMiner Eureka works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 230 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CallMiner Eureka Reviews **Vendor:** CallMiner **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.5/5.0 **Total Reviews:** 230 ## About CallMiner Eureka CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, CallMiner delivers the most comprehensive platform for capturing and analyzing 100% of omnichannel customer interactions — from voice to text — to transform how organizations understand and act on customer insights. This deep intelligence empowers improvements in agent performance, operational efficiency, and CX enterprise-wide, while also enabling automation and faster, data-driven decisions. The CallMiner platform analyzes every voice and text-based interaction at the deepest levels, including unsolicited feedback, such as contact center interactions, and solicited feedback, like customer surveys. By interpreting nuance and identifying patterns and traits, organizations can shed light on new areas of opportunity, from agent performance and operational efficiency to product innovation and marketing and sales effectiveness. With these insights, organizations can also better understand what to automate and identify areas of opportunity and improvement in automation workflows. CallMiner’s AI-powered conversation intelligence and CX automation platform empowers organizations to: • Collect structured and unstructured data from 100% of customer interactions • Use AI and ML to uncover intelligence and insights, such as customer sentiment or satisfaction • Leverage intelligence to make informed decisions around agent training and augmentation, automation, business decisions, and more • Embrace automation through virtual agents and customer engagement initiatives • Continually monitor customer interactions (both with humans and AI automation) to make improvements CallMiner’s product suite covers four areas: • Capture: Through recording, screen recording, and redaction capabilities, organizations can capture all of their customer interactions and ingest them into the CallMiner platform • Intelligence: With advanced AI capabilities, including an agentic AI framework, organizations are able to uncover trends and opportunities across omnichannel customer insights at scale • Augmentation: Agent performance and real-time agent guidance capabilities help organizations improve coaching and training initiatives, as well as support agents in real time during interactions • Automation: Voice-first virtual agents help organizations automate inbound and outbound customer service efforts, improving efficiency; the industry's first AI-powered customer engagement tool helps organizations more effectively interact and gain feedback from customers through surveys, forms, and more. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality. ## CallMiner Eureka Pros & Cons **What users like:** - Users find CallMiner Eureka's **helpful AI capabilities** invaluable for extracting customer insights from conversations efficiently. (9 reviews) - Users value the **transformative AI features** of CallMiner Eureka, enhancing insights from every customer interaction for actionable outcomes. (6 reviews) - Users find **CallMiner Eureka incredibly easy to set up** , praising the excellent support that simplifies their experience. (6 reviews) - Users value the **robust speech analytics** of CallMiner Eureka, enhancing their understanding of customer experiences and improving operations. (6 reviews) - Users praise CallMiner Eureka for its **innovative AI integration** , enhancing trend identification and operational efficiency. (6 reviews) - User Interface (5 reviews) - Analytics (4 reviews) - Automation (4 reviews) - Coaching (4 reviews) - Customer Support (4 reviews) **What users dislike:** - Users experience **accuracy issues** with CallMiner Eureka, particularly with complex accents affecting transcription and insights. (3 reviews) - Users note a **steep learning curve** with CallMiner Eureka, requiring significant time and resources for effective usage. (3 reviews) - Users find CallMiner Eureka has a **steep learning curve** , requiring significant time and resources for effective use. (3 reviews) - Users experience a **difficult learning** process, noting the steep learning curve and challenging setup requirements. (2 reviews) - Users find the **difficult reporting** process in CallMiner Eureka burdensome, especially when managing large datasets and updates. (2 reviews) - Users find the **difficult setup** of CallMiner Eureka to be a significant barrier for effective utilization and adoption. (2 reviews) - Inaccuracy (2 reviews) - Inaccurate Data Analysis (2 reviews) - Initial Difficulties (2 reviews) - Limited Customization (2 reviews) ## CallMiner Eureka Reviews ### 1. One of the best Speech Analytics Platforms on the Market today **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan F. | Technical Manager, Contact Center, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2020 **What do you like best about CallMiner Eureka?** Ease of searching contacts, ability to follow transcriptions and analyse based on how certain words or phrases are presented within the system. **What do you dislike about CallMiner Eureka?** It can be time consuming to catch all the different ways non dictionary words are presented. This is not based on phonetics, so it can change wildly from agent to agent. **Recommendations to others considering CallMiner Eureka:** Make sure you have folks that are dedicated to using the platform in order to get the most out of the Speech Analytics portion of the software. **What problems is CallMiner Eureka solving and how is that benefiting you?** Compliance of our sales process. ### 2. analyst **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2020 **What do you like best about CallMiner Eureka?** Ability to review numerous calls at once **What do you dislike about CallMiner Eureka?** Limited Out of the box dashboard reporting features for Analyze **What problems is CallMiner Eureka solving and how is that benefiting you?** I've been able to build a compliance program for our call center utilizing Callminer **Official Response from Kate Davis:** > Thank you for the review. Be sure to check out Eureka Visualize for creating reporting dashboards and conducting graphical analysis. ### 3. Salesforce - Call Center Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2020 **What do you like best about CallMiner Eureka?** The ease of functionality when using the Call Miner. The training was very comprehensive & the support that seems to be offered. It seems you can really dial down to what you are trying to achieve. **What do you dislike about CallMiner Eureka?** Some of the formulas that you are required to use were a bit confusing. Would need additional resources to rely on **What problems is CallMiner Eureka solving and how is that benefiting you?** Telephone Consumer Protection Act (TCPA) Violations Customer Services Issues Monitoring Calls & pulling recordings for New Hires on-boarding to the company. We realized some Loan Officers are using the wrong call dispositions by viewing the length of the call ### 4. Essential Tool for Call Center Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2020 **What do you like best about CallMiner Eureka?** The ability to pinpoint specific words, phrases and key criteria during calls. **What do you dislike about CallMiner Eureka?** At times get false positives, although it comes down to working on the syntax. **What problems is CallMiner Eureka solving and how is that benefiting you?** Solving issues related to specific call criteria not being discussed. Improving quality of interactions on calls. ### 5. Operations Analyst Sr. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2020 **What do you like best about CallMiner Eureka?** I like the detail in the categories - we use nesting in our business so one component usually has multiple categories in it for grading. **What do you dislike about CallMiner Eureka?** It logs out after 15 minutes - makes it hard compare results from categories and searches when one browser logs you out. **Recommendations to others considering CallMiner Eureka:** Do all the trainings possible! **What problems is CallMiner Eureka solving and how is that benefiting you?** We are always able to solve problems with CallMiner. We have used this multiple times to keep our company compliant with federal, state, and local laws. ### 6. CM Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2020 **What do you like best about CallMiner Eureka?** The employees. If you need help, it's easy to get and they go out of their way to make sure your needs are met. **What do you dislike about CallMiner Eureka?** Speech recognition engine could be more precise when dealing with regional accents. **What problems is CallMiner Eureka solving and how is that benefiting you?** Gives us the ability to review and score many more calls than in a manual QA environment. ### 7. Awesome software analytics and sales coaching **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2020 **What do you like best about CallMiner Eureka?** reviewing sales data for supervisors and managers in order to coach sales staff and agents. **What do you dislike about CallMiner Eureka?** sometimes a problem with recognition, due to language and audio problems mostly. **What problems is CallMiner Eureka solving and how is that benefiting you?** see above ### 8. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2020 **What do you like best about CallMiner Eureka?** The product allows a very small ramp time to being able to access and derive insights from call content. **What do you dislike about CallMiner Eureka?** Limited AI incorporated into offering / need depth of human input so conclusions can still be biased. **What problems is CallMiner Eureka solving and how is that benefiting you?** Quality monitoring, general analytics insights,etc. **Official Response from Kate Davis:** > Thank you for the review, good to hear you were able to quickly get insights using CallMiner. We've added a significant amount of AI into the platform including Illuminate and our AI-drive Emotion Solution Suite. Be sure to registered for LISTEN Virtual 2020 to learn more about what's on our AI roadmap. ### 9. Right tool for Mining **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about CallMiner Eureka?** Great training and product support. The CSD help is timely. **What do you dislike about CallMiner Eureka?** Time out feature, especially frustrating when comparing multiple reports. Also, inability to modify multiple components at once when building a category. **Recommendations to others considering CallMiner Eureka:** CallMiner does several demos at industry events. It is worth the time to check out their product. **What problems is CallMiner Eureka solving and how is that benefiting you?** Capturing trending for total call volume instead of just a handful of randomly selected calls. ### 10. I have used CallMiner for years and love it **Rating:** 4.5/5.0 stars **Reviewed by:** Allison C. | Customer Marketing Representative, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about CallMiner Eureka?** There is a lot to love about CallMiner. The tool itself is quite intuitive and expansive, taking into account so many different factors to provide a truly customer-centric product. It is pretty easy to use and easy to train others to use. My favorite thing about CallMiner, though, is the tremendous support that our team receives. Anytime there is any kind of issue, the CallMiner support team is so incredibly helpful. They are always so quick to respond, very attentive, very knowledgeable, friendly, and easy to work with. Additionally, our Customer Success Director is very attentive and knowledgeable and treats our concerns and/or questions with the utmost care and respect. **What do you dislike about CallMiner Eureka?** I wish the transcripts were better. Understandably, there are many different variables that attribute to the clarity of a call and therefore the transcript will reflect thusly. However, inaccuracies in the transcripts cause a little heartache on the part of our business. **Recommendations to others considering CallMiner Eureka:** CallMiner knows more than you think it does, so trust the product and the quality of support you receive with the company. **What problems is CallMiner Eureka solving and how is that benefiting you?** Compliance issues (including targeting CFPB language); ensuring escalated calls within our contact center are handled quickly and accurately; monitoring agent performance to ensure calls are not left on hold too long or allowing calls to ring excessively; and measuring call quality for coachinig purposes. **Official Response from Rachael Royds:** > Thank you for the review Allison. In terms of your point about transcripts, yes, there are many factors that contribute to transcript accuracy including background noise and headsets, the quality of the file that is provided, clarity of the agent's and customer's speech. Discuss with your CSD Lauretta about how Capture may be able to assist in recording quality. ### 11. User friendly Speech Analytics platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about CallMiner Eureka?** The way you can build categories and use filters **What do you dislike about CallMiner Eureka?** The folders, would prefer nesting folders **What problems is CallMiner Eureka solving and how is that benefiting you?** Finding calls quicker with categories I have built and easy to pinpoint areas of improvement for call center ### 12. Powerful Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Aziz R. | Director of Operations CX, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about CallMiner Eureka?** Call miner is a great tool that allows you to build powerful queries to derive insights from all your phone calls. You can be simple as querying certain phrases and identifying calls where those phrases are mentioned and as complex as building categories that categorize calls that lead to payments. It's a great tool to use in conjunction with many departments within the organization, from Operations, Product, Compliance and Collections. **What do you dislike about CallMiner Eureka?** You must have a dedicated analyst to this tool to get the bang for your buck. It requires a lot of attention and due diligence to really get the insights you want. **Recommendations to others considering CallMiner Eureka:** Make sure you have a dedicated customers insights analyst. **What problems is CallMiner Eureka solving and how is that benefiting you?** Identify calls that result in complaints. Identify calls that result in payments. Identify caller intent beyond agent dispositions. Identify calls where customers ask questions about new product features. **Official Response from Rachael Royds:** > Thank you Aziz for your review. While we do not disagree that a dedicated analyst, does assist in getting the most from the program, know that we are looking to add features to make it for program owners to easily generate insights, and take some of the heavy lifting of their shoulders of the analysts. Feel free to keep giving feedback to your CSD. ### 13. Senior Manager **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2020 **What do you like best about CallMiner Eureka?** Cloud service and ability to define our models **What do you dislike about CallMiner Eureka?** Lots of work to get the models built and maintained. **Recommendations to others considering CallMiner Eureka:** They are focused on making this product work for your needs. They listen and iterate. **What problems is CallMiner Eureka solving and how is that benefiting you?** We are analyzing our clients phone calls and have been able to provide valuable insight. ### 14. CM Offers All Tools Necessary for a Successful Voice Analytics Program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about CallMiner Eureka?** Easy to learn and operate user interface **What do you dislike about CallMiner Eureka?** Offers minimal visualization tools (for now) **What problems is CallMiner Eureka solving and how is that benefiting you?** Sales improvement, compliance auditing Increased sales, lower compliance issues and placement rate ### 15. Love the ability to bring actionable coaching into our center **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan T. | Small Business Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about CallMiner Eureka?** Eureka has allowed us to learn from far more calls than we could ever process manually. Combining the interface with the analyst category work has enabled us to put actionable, prescriptive coaching in the hands of our Call Center Coaches. **What do you dislike about CallMiner Eureka?** They are continuing to refine the interface to make it more user friendly. With every update, we enjoy using it more...keep investing money here!! **What problems is CallMiner Eureka solving and how is that benefiting you?** We are quickly able to identify why people are calling and whether our agents are using the correct language to assist customers. This has saved time in not requiring as much redundant written information to be captured since we now have these insights directly from the phone call vs relying on agent typed notes. ### 16. CallMiner User **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2020 **What do you like best about CallMiner Eureka?** Being able to review near the universe as opposed to smaller samples with traditional auditing. **What do you dislike about CallMiner Eureka?** Setting up scorecards is a little difficult. **What problems is CallMiner Eureka solving and how is that benefiting you?** First call resolution, AHT, etc. ### 17. Amazing Analytic System **Rating:** 5.0/5.0 stars **Reviewed by:** Shaunta H. | Training & Recruiting Manager, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about CallMiner Eureka?** I love having the ability to use different acoustic measurements as well as search strings to generate reports. It really helps identify issues and areas of improvement. **What do you dislike about CallMiner Eureka?** I can't say I have anything at this time I dislike. Ever since we started using the program it consistently becomes more and more adaptive and innovative. **Recommendations to others considering CallMiner Eureka:** Have persistence and dedication **What problems is CallMiner Eureka solving and how is that benefiting you?** We identified areas for retraining for agents. We identified areas where we could maximize productivity time and have identified issues consumers have had where we were able to address any escalations. ### 18. Powerful but be prepared **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about CallMiner Eureka?** I like the versatility and that it will mine every call that you send automatically for scorecards. Its detection algorithm is pretty accurate too. **What do you dislike about CallMiner Eureka?** Some of the retroprocessing time and also sometimes the web portal can be slow. **Recommendations to others considering CallMiner Eureka:** The start up time does take a lot. There is a lot when it comes to building your company's syntax and making sure everything is in order before going live. Make sure you have as much documentation to call flows and what you are trying to achieve prior to implementation **What problems is CallMiner Eureka solving and how is that benefiting you?** We are improving our CX and compliance requirements. Noticing a lot of things that agents claimed they were doing and saying but not actually doing. ### 19. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Rich M. | Founder, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about CallMiner Eureka?** Coach helps to increase the coaching cycle much quicker and enable managers to have a real understanding of their teams' weaknesses **What do you dislike about CallMiner Eureka?** Lately it seems they have been having more technological issues **Recommendations to others considering CallMiner Eureka:** Make sure you think about what you want to see and realize about your business in the future and plan for the future during the initial implementation. **What problems is CallMiner Eureka solving and how is that benefiting you?** Increase average payment size, reducing qa costs and monitoring more calls ### 20. Solid Mining Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about CallMiner Eureka?** Eureka has an easy to use interface that makes it quick to pick up. **What do you dislike about CallMiner Eureka?** Sometimes the translations can be fairly inconsistent when an agent has an accent or mumbles. **Recommendations to others considering CallMiner Eureka:** Have a plan in place for what the software is going to enable your company to do. A clear road map is the key to using the software successfully. CallMiner's team is very helpful in working with customers to establish this map for creating value from the software. **What problems is CallMiner Eureka solving and how is that benefiting you?** We focus on compliance and discovering new customer insights. ### 21. Excellent Speech Analytics tool that helps you identify specific scenarios for regulatory feedback. **Rating:** 4.5/5.0 stars **Reviewed by:** Parker S. | Director, Business Processing Solutions Compliance, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2018 **What do you like best about CallMiner Eureka?** I like the ability to target specific regulatory scenarios to help provide feedback to agents on how to handle them. **What do you dislike about CallMiner Eureka?** The difficulty working with our IT department on getting the right metadata into the tool **Recommendations to others considering CallMiner Eureka:** Ensure that you work to get the correct metadata into the system in order to help you be as successful as possible using it. **What problems is CallMiner Eureka solving and how is that benefiting you?** We are helping our agents better recognize regulatory risks and respond to them in the appropriate way. This benefits us by lowering our overall regulatory risk. ### 22. CallMiner Effectiveness **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about CallMiner Eureka?** I like CM because it helps me find Potential Safety concerns with our products before they become a liability or issue to our consumers. It also helps identify Quality concerns. **What do you dislike about CallMiner Eureka?** I wish I had more training for the program. Hands on assistance would be better. **Recommendations to others considering CallMiner Eureka:** Chat option for assistance **What problems is CallMiner Eureka solving and how is that benefiting you?** Product Liability. I can catch a problem before it gets to be a huge risk for the company **Official Response from Rachael Royds:** > Thank you for your review. In terms of training, please take a look at the online user community Engagement Optimization. As you were looking for hands on in-person, you can coordinate that through your Customer Service Director (CSD). If you don't know who your CSD is please email feedback@callminer.com and we can get that information for you. ### 23. A whole new world of data at your fingertips **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about CallMiner Eureka?** The possibilities are endless, once you really understand the data the tool is providing you and how to leverage it. **What do you dislike about CallMiner Eureka?** In it's current state, it can be difficult to zero in on one particular area that needs attention. We can very easily be distracted with data overload! **Recommendations to others considering CallMiner Eureka:** Leverage advice from other users with a similar infrastructure. **What problems is CallMiner Eureka solving and how is that benefiting you?** We've primarily used the tool for auditing and compliance issues and it has proven it's usefulness in those areas alone. We're able to monitor responses to new policies, website upgrades, and just about any other kind of business decision that impacts our customers. ### 24. Pretty good, other than some kinks **Rating:** 3.5/5.0 stars **Reviewed by:** Adam K. | Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about CallMiner Eureka?** It transcribes things pretty accurately, and category building is effective. **What do you dislike about CallMiner Eureka?** - logs me out way too quick, losing my work - when I click something in the audio it doesn't bring me to that timestamp in the transcript - searching is difficult - it cannot translate the name of my company (Shopify) **What problems is CallMiner Eureka solving and how is that benefiting you?** - Coaching our customer service reps - Identifying trends **Official Response from Rachael Royds:** > Hi Adam. Thank you for your review. I have forwarded your comment on searching and audio time stamping to your CSD Michael. He will be reaching out to you to follow up. ### 25. Great Features and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about CallMiner Eureka?** Eureka is extremely versatile and when used correctly can provide a wealth of information across multiple areas. **What do you dislike about CallMiner Eureka?** There are so many ways Eureka can be used, it's sometimes daunting and difficult to figure out what to work on and the most effective way to tackle a problem. Customer Success Directors are as helpful as they can be, but if they are not familiar with your industry, they don't always know how to help you with your challenges. **What problems is CallMiner Eureka solving and how is that benefiting you?** Eureka is being used to replace some of our manual QC testing as well as provide other feedback not looked at before like how much silence is on a call, showing wasted productivity in a different manner. ### 26. Great Program for Call Center Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2018 **What do you like best about CallMiner Eureka?** I love the ability to monitor our agents during the day and practically coach live on how their performing. Also, the search functions are very easy to maneuver and use to filter results. **What do you dislike about CallMiner Eureka?** There are times when I'm needing something rather quickly and the screens don't advance as quickly as I wish they would, but that's more my impatience more than a program error. I can't really think off-hand of a "dislike". **What problems is CallMiner Eureka solving and how is that benefiting you?** Voice of Customer is huge for us. Also, the quality of our agents' phone calls as well as talk time, hold time, percent silence, etc. ### 27. Making impact! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about CallMiner Eureka?** CallMiner has created an atmosphere of excellence and success. Our teams are showing a great deal of improvement along with increase in sales conversion rates. **What do you dislike about CallMiner Eureka?** It's a complex system. The only thing right now would be I don't have enough man power to really maximize CallMiner's use but that is on my end. Everything else has gone well. **What problems is CallMiner Eureka solving and how is that benefiting you?** Decreased silence, increased assumptive closing techniques, creating consistency, setting correct expectations. We are excited about our future! ### 28. Good product **Rating:** 3.0/5.0 stars **Reviewed by:** Gianna P. | Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2019 **What do you like best about CallMiner Eureka?** It allows to visualize big data better to make better predictions. Also I leverage bigger amount of data and it is easy to use **What do you dislike about CallMiner Eureka?** Can be overwhelming at first, someone has to teach you how to use the programe **What problems is CallMiner Eureka solving and how is that benefiting you?** Allows better visualization, able to analyze the data more clearly ### 29. Great omnichannel analytics platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about CallMiner Eureka?** I like that CallMiners products are so robust. In addition the team at CallMiner really listen to their clients and do a great job at implementing more robust options in the platform. **What do you dislike about CallMiner Eureka?** When I was a newer analyst it was a lot to be able to grasp. Having the ability to segment off and restrict some areas for new analysts might help them learn faster. **What problems is CallMiner Eureka solving and how is that benefiting you?** Reducing AHT, decreasing silence, identifying call flow issues, compliance managment, operational increases. ### 30. Most Powerful Metadata **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2019 **What do you like best about CallMiner Eureka?** The powerful searching combined with metadata is most important. **What do you dislike about CallMiner Eureka?** Reporting was very difficult out of the program. This needs to be more user friendly. **What problems is CallMiner Eureka solving and how is that benefiting you?** Reducing Call Length and repeat calls ## CallMiner Eureka Discussions - [How can I keep the data label while exporting the dashboard in pdf format?](https://www.g2.com/discussions/31232-how-can-i-keep-the-data-label-while-exporting-the-dashboard-in-pdf-format) - 1 comment, 1 upvote - [Is there any way to increase the recognition accuracy?](https://www.g2.com/discussions/24999-is-there-any-way-to-increase-the-recognition-accuracy) - 1 comment, 1 upvote - [How do I combine two components in one components?](https://www.g2.com/discussions/29444-how-do-i-combine-two-components-in-one-components) - 1 comment - [View CallMiner Eureka pricing details and edition comparison](https://www.g2.com/products/callminer-eureka/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-26+03%3A30%3A46+-0500&secure%5Bsession_id%5D=d8638cc7-7d31-4e74-89f1-4176d0bffcfc&secure%5Btoken%5D=88a96b15eed01f16d82c01db60df8444b735c5558c6b3588348b8f78530e30dc&format=llm_user) ## CallMiner Eureka Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Anywhere365](https://www.g2.com/products/anywhere365/reviews) - [Boost.ai](https://www.g2.com/products/boost-ai/reviews) - [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) - [Dynamics](https://www.g2.com/products/dynamics/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) ## CallMiner Eureka Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top CallMiner Eureka Alternatives - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) - 4.6/5.0 (230 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,453 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)