Call Loop Reviews & Product Details

it's one of the easiest ways to set up SMS messaging sequences and get in touch with users. definitely a powerful tool for one-on-one communication. if you have email and other modes of communication set up, collecting cell #s should be part of the strategy as well since email can be a bit unreliable. Review collected by and hosted on G2.com.

the shortcode programs are highly regulated and that's definitely a good thing. but as a result, you need to have great customer service to make sure you're not making mistakes if you're starting from scratch. sometimes with a larger company like callloop that can be a bit of luck of the draw in terms of onboarding and getting the support you need. Review collected by and hosted on G2.com.

Call Loop makes it seamless to use with our client radio campaigns. A user just needs to text a keyword to a provided number and it easily starts the follow-up text sequence. But be warned, its capabilities are limited so look into what information you can gather before going forward with this. Review collected by and hosted on G2.com.

Call Loop has a TERRIBLE integration with HubSpot. We use HubSpot for all of our marketing needs and we have found Call Loop to be inconsistent when it comes to new contacts being created from Call Loop into HubSpot. We had a 2 step follow up to geth the users' name and number but after 2 days or so, it stopped working and we had to manually import the contacts daily for this 2-week campaign. Review collected by and hosted on G2.com.

Broadcast calls, broadcast texts, AND ringless voicemail drops! Mostly we use the ringless voicemail and love the ability to upload our audio files and create custom groupings Review collected by and hosted on G2.com.

Lack of true integration. With using HubSpot, there is not a true integration to properly trigger an action. We have to use a combo of workflows and zaps to actually create a trigger. Review collected by and hosted on G2.com.

It enables my organization to send text blasts to all of our subscribers who request them. Review collected by and hosted on G2.com.

Scheduling texts for a specific time is possible in theory, but it seems to never work when I have tried it. To be safe, we always have to monitor the alerts to make sure they have sent. There can often be a significant delay between sending texts and receiving them. Review collected by and hosted on G2.com.

It's very easy to use. I like that the platform has a feature that shortens links for me so I can use as many characters as possible in my messages. I also like that I can manage many different lists from one account, and can send bulk messages to each list. Review collected by and hosted on G2.com.

I dislike that the auto-reload feature for credits only works for broadcasts and not follow ups. Also, I am unable to split the lists in a manner to do testing for copy and any links associated with broadcasts. Review collected by and hosted on G2.com.

The Integrations, automation and is ease of use. There are a lot of other popular features that they have. Especially SMS contests & sms coupons. It Integrates with several other contact programs. Set up voice or text and let it send when you need it to. My favorite is the voicemail drop and the customizing options! Review collected by and hosted on G2.com.

I don't like the added expense of keywords, or that it can't reach outside of the United States. And that it doesn't accept Spanish accents. Review collected by and hosted on G2.com.