xTuple has endpoint clients for Windows, Mac, and Linux. We initually used the free "Postbooks" license and paid for training as our previous solution, DacEasy, was woefully outdated. As a small company, our budget was small, so the cost of training and a new, paid system was out of the question. I put together an inexpensive 1U Supermicro server in the back running Xubuntu, load up a PostgreSQL service and load the blank database. We also purchased a getting started app that I was able to install to help us get up and running fairly quickly. The manufacturing aspect of xTuple has been strong since we started the migration process in late 2013. A couple of years in, xTuple came out with an eCommerce app. We were happy with it and paid a rather steep price of about $25k. We could barely afford it but saw a lot of potential. For the 18 months that it worked, we started growing our sales in conjunction with Google ads and Google Merchant Center. Review collected by and hosted on G2.com.
Once we had to move the commercial license and to cloud hosting, the price increased drastically to about $10k/year. On top of that, even though we had paid about $25k for the eCommerce upgrade, it took 18 months before that was up and running. Their implementation was very slow and they cited other customers having precedence over us. The eCommerce solution was very rough. The contact form let in 10 bot entries a day even though it had a CAPTCHA on it. Once I convinced them to upgrade it to ReCAPTHCA, the problem was all but eliminated. In addition to this problem, xTuple rarely passed PCI vulnerability scans. They often were supporting weak ciphers, and scans would come up with several points of failure. I spent many long hours on emails and phone calls trying to get them to up their security and be PCI compliant. In the 18 months of operation, I seem to recall they passed a monthly scan 3 times at most. In quarter 2 of 2019 purchased an upgrade to version 5.0 for a discounted rate of about $2.5k. Then, three months before we had to renew our yearly contract, they called us announcing that they would not be supporting the eCommerce app after December 31st. They had no alternative ready yet. They also could not perform the upgrade to v5 until we stopped using the eCommerce app as it was not compatible. We were rather unhappy with that. After a lot of searching, I stumbled upon Odoo. We performed a frantic, 3-month migration and haven't looked back since. We kept a copy of the xTuple database loaded on our original 1U SuperMicro server for reference. Being able to compare side by side with odoo, xTuple's clients were quite slow, even though they connected directly to the database. The workbench screens often took 10-15 seconds to close, regardless of when we wer cloud or locally hosted. I had encouraged xTuple to develop their web client, but while we were with them, it never seemed to go much of anywhere. In the end, they refused to refund us the $2.5k we spent on the upgrade that they could not perform with the eCommerce app. xTuple also suffered from locking you out of specific screens at some junctures. So, while you have a sales order line item open, there were parts of the item you could not open. You could run multiple instances of xTuple to get around this, but the design seemed a bit rough. I found out at one point that one of the support gals had to work hard to get xTuple to use their own product in their business and that for much of the time we were with them, they didn't. Review collected by and hosted on G2.com.
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
Validated through Google One Tap using a business email account
This reviewer was offered a nominal gift card as thank you for completing this review.
Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.
