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BT Contact Center

BT Alternatives & Competitors

(2)2.5 out of 5

Looking for alternatives to BT Contact Center? Tons of people want Telecom Services for Call Centers Software. What's difficult is finding out whether or not the software you choose is right for you. Talkdesk, NICE inContact, UJET, and Genesys Cloud are the most popular alternatives and competitors to BT Contact Center.

Top Alternatives to BT Contact Center

  • Talkdesk
  • NICE inContact
  • UJET
  • Genesys Cloud
  • RingCentral Office

Top 20 Alternatives & Competitors to BT Contact Center

    #1
    #1
  1. Talkdesk

    (1,152)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with BT:
  2. World's Leading Cloud Call Center Software

    Categories in common with BT:

    UT
    Taldesk software benefits its actions to promote communication work, where its professional knowledge of shared networks positions brands and collaborative integrations of data samples and...Read more
    #2
    #2
  3. NICE inContact

    (877)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with BT:
  4. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with BT:

    TC
    The real time updates, in terms of your conversion rate, how many calls you have taken, the way it tracks your calls throughout the day. Incontact is very user friendly as well.
    18%   of software applications aren't well liked by teams using them.
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    #3
    #3
  5. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with BT:
  6. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with BT:

    UF
    the quality of the calls is excellent, as well as the integration with different platforms, such as SalesForce, this makes all your reports in one place
    #4
    #4
  7. Genesys Cloud

    (409)4.3 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with BT:
  8. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with BT:

    Sarah N.
    SN
    I love that there is an app that allows you to connect with your mobile phone. Before using Genesys, I was using an online phone platform that would constantly disconnect. That was a real issue as...Read more
    #5
    #5
  9. RingCentral Office

    (300)3.8 out of 5
    Optimized for quick response

    RingCentral is a cloud-based business phone system

    Categories in common with BT:
  10. RingCentral is a cloud-based business phone system

    Categories in common with BT:

    Tammi O.
    TO
    This is the whole package. You have telephone service with hold music, faxing service, conference line, texting and Live Meeting/Webinar all branded with your company logo. Now they have added an...Read more
    #6
    #6
  11. Genesys PureConnect

    (280)4.2 out of 5
    Optimized for quick response

    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with BT:
  12. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with BT:

    Yulia F.
    YF
    We've been making use of the Genesys PureConnect wedge for four years and we like its increased degree of configuration. We've many clients with needs that are many different and could meet them...Read more
    #7
    #7
  13. Nextiva

    (271)4.4 out of 5
    Optimized for quick response

    The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.

    Categories in common with BT:
  14. The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.

    Categories in common with BT:

    AC
    Having a call ring to my desk phone, soft phone, and cell phone simultaneously, has ensured I don't miss a call. Also, being able to have my own Conference Bridge
    #8
    #8
  15. CloudTalk

    (245)4.4 out of 5
    Optimized for quick response

    With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with BT:
  16. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with BT:

    UL
    Easy to make outbond calls. I like tag and emotion feature, something that makes this software different
    #9
    #9
  17. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with BT:
  18. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with BT:

    DL
    As a global organization with agents working all around the globe, great support is a must. Five9 provides the required support around the clock. Additionally, we haven't experienced any downtime...Read more
    #10
    #10
  19. JustCall

    (178)4.1 out of 5

    JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with BT:
  20. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with BT:

    CS
    JustCall is a great cloud based phone system that enables me to work remotely at various locations. Due to the COVID-19 pandemic, this platform has given me the ability to work from the...Read more
    #11
    #11
  21. Contact Center

    (128)4.0 out of 5
    Optimized for quick response

    Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.

    Categories in common with BT:
  22. Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.

    Categories in common with BT:

    JN
    I really like all the different features. The ease of setting up the queues once you learn the nuances, and being able to change them on the fly. I can have different queues and still share the...Read more
    #12
    #12
  23. Freshcaller

    (101)4.1 out of 5

    Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

    Categories in common with BT:
  24. Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

    Categories in common with BT:

    Andy M.
    AM
    The seamless integration with FreshService made FreshCaller a valuable addition to our IS department. The FreshCaller support team is fantastic. We have insight into how our customers interact with...Read more
    #13
    #13
  25. CallHippo

    (86)4.1 out of 5

    CallHippo is a powerful and easy-to-use VoIP based Virtual Phone System, which improve business productivity and sales engagement.

    Categories in common with BT:
  26. CallHippo is a powerful and easy-to-use VoIP based Virtual Phone System, which improve business productivity and sales engagement.

    Categories in common with BT:

    AS
    The best thing with call hippo is that we can contact with the customer or company staff, who is far away from our location. This application provides a virtual number for doing calls. Also the...Read more
    #14
    #14
  27. Cisco Webex Contact Center

    (59)4.2 out of 5
    Optimized for quick response

    Create exceptional customer experiences that drive loyalty and lifetime value.

    Categories in common with BT:
  28. Create exceptional customer experiences that drive loyalty and lifetime value.

    Categories in common with BT:

    RI
    The best thing about this contact center is the ease of use for agents. It is very intuitive and has many realtime reports that facilitate decision making for supervisors.
    #15
    #15
  29. Vonage Contact Center (formerly NewVoiceMedia)

    (53)4.1 out of 5

    Fast and easy integration between Salesforce and your contact centre for better sales, marketing and support.

    Categories in common with BT:
  30. Fast and easy integration between Salesforce and your contact centre for better sales, marketing and support.

    Categories in common with BT:

    JF
    Flexible with implementation timeline and support of build
    #16
    #16
  31. VCC Live

    (50)4.7 out of 5

    VCC Live provides innovative cloud-based contact center solutions that empower our clients to provide the best customer experience.

    Categories in common with BT:
  32. VCC Live provides innovative cloud-based contact center solutions that empower our clients to provide the best customer experience.

    Categories in common with BT:

    AF
    The interface and how user friendly it is
    #17
    #17
  33. 3CLogic Cloud Call Center

    (30)4.2 out of 5
    Optimized for quick response

    Deliver amazing customer experiences and drive effective digital transformation for your enterprise with 3CLogic’s cloud contact center software solution. Want to start a conversation? Click below!

    Categories in common with BT:
  34. Deliver amazing customer experiences and drive effective digital transformation for your enterprise with 3CLogic’s cloud contact center software solution. Want to start a conversation? Click below!

    Categories in common with BT:

    EH
    The account manager is friendly, responsive and provides solutions to the issues we have faced.
    #18
    #18
  35. Verizon Contact Center Solutions

    (26)4.0 out of 5

    Verizon Contact Center as a Service uses cloud functionality to provide a flexible solution for efficient customer service.

    Categories in common with BT:
  36. Verizon Contact Center as a Service uses cloud functionality to provide a flexible solution for efficient customer service.

    Categories in common with BT:

    Katie K.
    KK
    What I really like is that it is user friendly and easy to navigate. It was easy for me to make changes to accounts and other things. I used this while traveling around and it worked great!...Read more
    #19
    #19
  37. Toky

    (26)3.7 out of 5

    Receive calls from your website, social profiles and regular phones, all in one place

    Categories in common with BT:
  38. Receive calls from your website, social profiles and regular phones, all in one place

    Categories in common with BT:

    Victor A.
    VA
    The price... Since the beginning it was the most affordable price. We can implement our call center and scale on Toky.
    #20
    #20
  39. ChaseData CCaaS

    (25)4.5 out of 5
    Optimized for quick response

    ChaseData's cloud based Call Center Solution offers leading edge technology and value for call centers with 5 or more agents.

    Categories in common with BT:
  40. ChaseData's cloud based Call Center Solution offers leading edge technology and value for call centers with 5 or more agents.

    Categories in common with BT:

    Robert T.
    RT
    The list management features. This is an absolute priority when looking for a call center.