# Booxi Reviews **Vendor:** Booxi **Category:** [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling) **Average Rating:** 4.5/5.0 **Total Reviews:** 18 ## About Booxi ​​Booxi is the appointment scheduling software of choice for retailers looking to provide exceptional customer experiences. We offer personalized services at scale, helping brands create a unique and seamless customer journey that leads to higher conversion rates, bigger basket sizes and increased purchase frequency. Our platform enables the delivery of personal shopping, expert consultations, remote selling, live shopping, events and paid services. Our advanced integrations with CRM, CDP and POS systems allow retailers to explore powerful insights such as purchase intent and offline conversions to optimize the customer journey throughout their entire lifecycle. Booxi helps businesses develop meaningful relationships with customers through a tailored approach to every individual's needs. ## Booxi Pros & Cons **What users like:** - Users value the **user-friendly booking management** of Booxi, enhancing both customer experience and staff efficiency. (1 reviews) - Users rave about the **excellent customer support** of Booxi, consistently providing helpful assistance and enhancing the user experience. (1 reviews) - Users find Booxi **extremely user-friendly** , streamlining appointment bookings for customers and staff alike while enhancing the overall experience. (1 reviews) - Users find Booxi's **easy scheduling** feature highly effective for booking appointments, enhancing both customer and staff experience. (1 reviews) - Users find Booxi's **sales optimization** features user-friendly and impactful for both customers and staff experiences. (1 reviews) - User-Friendly (1 reviews) ## Booxi Reviews ### 1. Great company with a great product **Rating:** 5.0/5.0 stars **Reviewed by:** Margaux P. | Senior Product Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Booxi?** Very user friendly tool to use for booking appointment on many platform for customers and also very easy to use by the staff of the brand. Easy to implement for a great impact on the sales and more globally on the in-store experience. Special word for the great customer support always very helpful. **What do you dislike about Booxi?** Nothing I'm very happy with the solution. **What problems is Booxi solving and how is that benefiting you?** they help me increase the drive to store and follow the performance of my omnichannel strategy. ### 2. Easy to use / intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** LUCIE K. | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Booxi?** Easy to set up and use. The Booxi interface is modern and well-designed. The Booxi team is always available, which is a real added value. We are always well supported from the launch to its implementation and even afterwards for any follow-up questions. **What do you dislike about Booxi?** The connector to Service Cloud is still missing, which is a shame. Just a little more patience. **What problems is Booxi solving and how is that benefiting you?** The BI implementation took some time, but Booxi did what was necessary to help us, which is very useful for the KPIs. ### 3. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Stefanie C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Booxi?** Unlike many other companies, I can chat with an actual person using their chat feature. We can integrate booxi into our lightspeed account for smooth transactions and accounting. Booxi is an easy reservation system for customers to navigate with a texting feature. **What do you dislike about Booxi?** There are a few things I would like to personalize more with my business, but I can work within the constraints. **What problems is Booxi solving and how is that benefiting you?** Takes away the labour involved with booking reservations on the phone. Easy for customers to use and for us to work within. ### 4. Efficient with 1to1 appointments for our different use cases **Rating:** 4.0/5.0 stars **Reviewed by:** Sébastien R. | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Booxi?** The 1to1 appointment feature is used in over 300 store internationally on a regular basis for our workshop needs, or for the purchase of second-hand products. (Buyback) **What do you dislike about Booxi?** The rental feature is not yet optimal, especially with stock management **What problems is Booxi solving and how is that benefiting you?** Streamline the customer journey and facilitate the organisation and efficiency of our in-store staff ### 5. Really good solution ! **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Booxi?** Easy to put in place and it's simple it just works ! **What do you dislike about Booxi?** There is no downside for me to not use booxi for appointment feature. **What problems is Booxi solving and how is that benefiting you?** Easy tool to propose appointment feature ### 6. Easy solution to secure timeslot occupancy **Rating:** 4.0/5.0 stars **Reviewed by:** Anna B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Booxi?** Very userfriendly interface, integrated videoconference solution. **What do you dislike about Booxi?** No full autonomous during setup, no easy data intergration for BI purpose **What problems is Booxi solving and how is that benefiting you?** Online Booking Calendar management ### 7. Booxi is really user friendly tool, easy to use for customers and also for staff. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Booxi?** Booxi is a user-friendly tool, easy to use for customers and staff. Booxi Team is really professional and always available to support. **What do you dislike about Booxi?** The first training was not adapted to our users, but after reworking the format, it is now fitted. **What problems is Booxi solving and how is that benefiting you?** Simplification of appointment booking ### 8. BOOXI has thought of everything!!!! Efficient and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Malik B. | application manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Booxi?** Booxi is a comprehensive tool with simplified appointment scheduling. Staff interface is easy to configure and intuitive. **What do you dislike about Booxi?** The rental management option would benefit from being improved. **What problems is Booxi solving and how is that benefiting you?** Booxi integrates easily with our internal tools and allows all stores to better assist customers in the workshop. ### 9. Booxi helped us to improve our customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Booxi?** - Great adoption from our associates - Easy to use booking widget + easy to install on our website - Great support from their team and getting their feedback on our experiential strategy **What do you dislike about Booxi?** - The customization could be better - Holiday scheduling (but I know they're working on it) **What problems is Booxi solving and how is that benefiting you?** Improving the omnichannel experience of our customers and helping us bring our existing customers back for repeat purchases. We see an increase in basket size and conversion following an appointment. ### 10. Booxi, A quick and simple integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Booxi?** Booxi was easy to integrate into our website. Additionally, the contact is made very quickly and courteously. **What do you dislike about Booxi?** You must be careful when removing a service, as it may remain available because we need to remove it in two places. **What problems is Booxi solving and how is that benefiting you?** Booxi allows our clients to book directly online, and the SMS tool enables us to communicate quickly with customers without having to spend time on the phone. ### 11. Very easy to test and implement, but we're still waiting for some features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Booxi?** easy to implement, qualitative & personalizable pop-up frame, instant update from back office to production, services flexibility, support platform **What do you dislike about Booxi?** impossible to export for all HO accounts, long configuration, no arabic language **What problems is Booxi solving and how is that benefiting you?** n.a ### 12. Booxi is Helping My Massage Business Expand **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Booxi?** Prompt customer support. As Booxi grows, its customer service has improved tremendously. Easy to manage; user-friendly. The system sends automatic reminders of upcoming appointments. The system sends a thank you note post-session. The system sends automatic reminders for customers to rebook. SOAPI notes. I can easily add or remove timeslots **What do you dislike about Booxi?** The system doesn't have the option to send Happy Birthday greetings to loyal clients. The system doesn't provide an option to send virtual health/medical questionnaires (or COVID pre-screenings) to the clients. It doesn't even offer the opportunity to upload the questionnaire (pdf) to the customer profile. The trend now is to go paperless. Booxi needs to figure a way to provide the user a way to create a personalized health questionnaire (a plugin or an affiliation with a form-building platform). **What problems is Booxi solving and how is that benefiting you?** On-line booking; our loyal clients can book at their convenience. It saves me time from going back and forth and closing an appointment. Many new clients, who find us with search engines, book us on booxi. ### 13. Reminds me of a Macintosh, user friendly interface with clumsy functionality **Rating:** 2.5/5.0 stars **Reviewed by:** Cameron D. | Owner/manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Booxi?** Good for basic needs. Appealing API/front end. **What do you dislike about Booxi?** Very clumsy for advanced users. No blackout functionality. Calendars have no option to set special hours/closed status for holidays etc. **What problems is Booxi solving and how is that benefiting you?** Booxi allowed us to migrate from WooBookings fairly easily, and integrated well with our Lightspeed POS ### 14. Very easy to use, and helps keep all reservations and bookings organized. **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa A. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Booxi?** It is easy. I am not super computer savvy but can figure this program out easily. **What do you dislike about Booxi?** I wish there was a way to change things to suit our business needs better. For example, changing business hours for one week, or day to accommodate holidays closures, ect. **Recommendations to others considering Booxi:** Read all of the training, it is very helpful when getting set up. **What problems is Booxi solving and how is that benefiting you?** We were able to ensure that we were not over-booked for rentals and service. Therefore creating a better work-flow for our team, and a better experience for customers. ### 15. Booxi helped us get though the Pandemic **Rating:** 4.0/5.0 stars **Reviewed by:** Gus J. | Sales and Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Booxi?** After set up Booxi ran smoothly and never needed any changes or customer service help **What do you dislike about Booxi?** Setting up was a bit confusing and there was very little help via onboarding team **Recommendations to others considering Booxi:** Plan about 2 weeks of set up before you really know how to utilize the system **What problems is Booxi solving and how is that benefiting you?** Booxi allowed customers to schedule service and shopping appointments online letting us cut down on the number of people in the store at any given time. This made it a safer environment for everyone during these trying times. ### 16. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2021 **What do you like best about Booxi?** Lightspeed integration. I like the one click lightspeed integration. **What do you dislike about Booxi?** Honestly I don't really dislike anything. I wouldn't use it though if lightspeed had a calendar function with a front end booking widget. **What problems is Booxi solving and how is that benefiting you?** Allows my staff to check in customers who make an appointment in 1 click ### 17. A very effective organizational system. **Rating:** 4.5/5.0 stars **Reviewed by:** JAVIER R. | Socio /Estilista , Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2019 **What do you like best about Booxi?** It is a very dynamic and flexible tool, has allowed me to make the programming of my agenda as well as the staff that integrates our beauty salon, so we have provided a better organization in the appointment system, with this automated programming ensure that our customers are served more quickly and with the same levels of quality, facilitating the administrative processes of the business, so we can devote more to meet the needs of customers in terms of the services we provide. A notable feature is its notification system, is really effective, also increases the communication of our staff with customers in the event of any change in appointments. On the other hand, it is very easy to use, has a simple but functional design and has a very affordable price, plus a free version quite complete. **What do you dislike about Booxi?** I would like to develop an inventory function as well as billing to be able to process all operations of my salon with this tool, in addition to a little more flexibility to integrate or link to other programs, such as billing, which complements their functions. **Recommendations to others considering Booxi:** It is very easy to use the tool and will truly take your business to the next level, it is highly recommended, effective, and at a very attractive price. **What problems is Booxi solving and how is that benefiting you?** One of the most important benefits provided by this tool was digital marketing, which has allowed us to link our website with facebook pages and other social networks and thus promote us, which has taken our business to another level and has generated that will substantially increase our customer base, additionally is an excellent online scheduling tool, so booxi has played a key role in the expansion of our beauty salon and our productivity and effectiveness, we are pleasantly satisfied with the performance of this program. ### 18. Simple, but still new **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2017 **What do you like best about Booxi?** Good price for product, small business with good support **What do you dislike about Booxi?** Some missing features. Small issues such as if I cancel a clients appointment or move (i.e. because some clients take less time) it will notify the client immediately of any changes. **What problems is Booxi solving and how is that benefiting you?** Moved from a booking software meant for larger companies to this one which is more effective and geared towards small business ## Booxi Discussions - [What is booxi used for?](https://www.g2.com/discussions/what-is-booxi-used-for) - [View Booxi pricing details and edition comparison](https://www.g2.com/products/booxi/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+11%3A46%3A16+-0500&secure%5Bsession_id%5D=960887ac-ad62-4c42-b700-9750f3f521de&secure%5Btoken%5D=fa35f2c0e82cf93bed1731c4efbfbba3eb13dcba5aa060266c860bd5521efe07&format=llm_user) ## Booxi Features **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Personalization** - Branding - Links **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction ## Top Booxi Alternatives - [Calendly](https://www.g2.com/products/calendly/reviews) - 4.7/5.0 (2,546 reviews) - [YouCanBookMe](https://www.g2.com/products/youcanbookme/reviews) - 4.7/5.0 (1,895 reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (487 reviews)