--- title: BoldDesk Reviews meta_title: 'BoldDesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 146 reviews by the users' company size, role or industry to find out how BoldDesk works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 146 scale: '5' date_modified: '2026-07-22' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # BoldDesk Reviews **Vendor:** Syncfusion **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 146 ## About BoldDesk BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime. It integrates seamlessly with over 40 popular tools, supports 35+ languages, and scales effortlessly from startups to large enterprises, making it the ideal choice for modern, AI-driven customer support. ## BoldDesk Pros & Cons **What users like:** - Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively. (41 reviews) - Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features. (19 reviews) - Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly. (17 reviews) - Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively. (17 reviews) - Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate. (17 reviews) - Users appreciate the **user-friendly design** of BoldDesk, enhancing efficiency in managing customer queries with ease. (17 reviews) - Users appreciate the **intuitive UI and ease of configuration** in BoldDesk, enhancing their productivity and experience. (17 reviews) - Intuitive (16 reviews) - Customization (15 reviews) - Users value the **high customizability** of BoldDesk, allowing personalization for teams and workflows effectively. (14 reviews) **What users dislike:** - Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience. (13 reviews) - Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration. (9 reviews) - Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility. (9 reviews) - Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times. (8 reviews) - Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability. (8 reviews) - Users often struggle with **ticket management issues** , including limited email translation and confusing formatting options. (8 reviews) - Complexity (6 reviews) - Users find the **limited features** of BoldDesk restrict their customization options and overall app functionality. (6 reviews) - Difficult Navigation (5 reviews) - Integration Issues (5 reviews) ## BoldDesk Reviews ### 1. Excellent solution for service with fair price, advanced features and great technical support. **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandre C. | IT Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about BoldDesk?** Simple, easy to use, simplified migration, intuitive interface and features. **What do you dislike about BoldDesk?** At my current plan Momentum, the team can't forward messages. It could be better! **What problems is BoldDesk solving and how is that benefiting you?** Bold desk was a solution to popular market platforms, bringing opportunities for saving resources in license acquisition, data migration and deployment. It also contributed to optimizing operations through the platform's advanced features. ### 2. i like live chat, automation tool or customize features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about BoldDesk?** automation (Integration with teams etc.), customizable features **What do you dislike about BoldDesk?** It should be easier to use. Support person language ascent compatibility to Indian English ascent. **What problems is BoldDesk solving and how is that benefiting you?** It solves customer support issues by streamlining ticket management, automating workflows, and improving response times. ### 3. Very good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** October 08, 2025 **What do you like best about BoldDesk?** All in one tool for customer support & AI **What do you dislike about BoldDesk?** Translation of the interface is not perfect **What problems is BoldDesk solving and how is that benefiting you?** Answer basic customer request with AI ### 4. ERIKA HAWK - Most of the features of BoldDesk are very helpful and easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about BoldDesk?** Editing and viewing the details of subscriptions for our website users. **What do you dislike about BoldDesk?** It's hard to find specific sections for the Help Desk. **What problems is BoldDesk solving and how is that benefiting you?** Managing our users subscriptions. ### 5. Review 1.0 **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail **Reviewed Date:** September 15, 2025 **What do you like best about BoldDesk?** Easy and not complicated, web based..... **What do you dislike about BoldDesk?** it broke down few times in while testing it **What problems is BoldDesk solving and how is that benefiting you?** Communication & followup ### 6. its been above expectations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about BoldDesk?** the most helpful thing about bolddesk is that it integrates seamlessly to my company softwares **What do you dislike about BoldDesk?** its expensive considering the features i have used so far **What problems is BoldDesk solving and how is that benefiting you?** it helps with client comms that is a the pre-requisete for any large organisation that wants to assimilate its workforce in the most prodiuctive and cohesive setup ### 7. Great app just needs a few adjustments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about BoldDesk?** Easy to use and understand. Friendly and helpful customer support! **What do you dislike about BoldDesk?** Currently what I dislike is how there are extra steps to be done such as adding auto assignments to business hours to groups or agents whereas, when we previously used freshdesk, there were automations already where we can tag business hours to groups. hope this also becomes available. **What problems is BoldDesk solving and how is that benefiting you?** Price and easy to use. ### 8. Innovative product **Rating:** 5.0/5.0 stars **Reviewed by:** Luigi C. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about BoldDesk?** Interface simplicity and general usability. **What do you dislike about BoldDesk?** Missing multilanguage. Missing mobile app. **What problems is BoldDesk solving and how is that benefiting you?** Simple and professional customer management. **Official Response from Sierra Stults:** > Dear Luigi, Thank you for your kind words about BoldDesk’s usability. We’re very glad you got off to a strong start with the product and I hope it’s only proved itself more useful to your team since you reviewed. Our clients’ requests for the features you mentioned came through loud and clear. It’s our pleasure to announce that KB multi-language support is now available. You can learn more at your convenience through the following link: https://www.bolddesk.com/product-updates/announcing-multilingual-help-desk. I’m also happy to share news about BoldDesk’s pending mobile app. The BoldDesk team has been busily working on implementation of a mobile app that will benefit agents and help improve service delivery. For more information and updates on this feature, please visit https://feedback.bolddesk.com/41284/mobile-app-for-agents. Thank you for taking the time to review, and here’s to on-the-go updating! Best regards, Sierra ### 9. Intuitive, sleek, simple, user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about BoldDesk?** Its very simple, modern, and intuitive for users **What do you dislike about BoldDesk?** Looks plain, less customization unlike Monday.com or Click up **What problems is BoldDesk solving and how is that benefiting you?** Ticket management, help desk tracking and supporting customers ### 10. Bolddesk App reliability **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting **Reviewed Date:** May 08, 2025 **What do you like best about BoldDesk?** it helps to chat the users easily & more ease way **What do you dislike about BoldDesk?** let me use the product and & confirm if i face any inconsistencies **What problems is BoldDesk solving and how is that benefiting you?** Test ### 11. Complete platform for ticket management. Excellent message management as well. **Rating:** 4.5/5.0 stars **Reviewed by:** Alberto C. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about BoldDesk?** Possibility of interface customization Excellent permission management Excellent rule management Very comprehensive with various features I trust in this product and I love it. **What do you dislike about BoldDesk?** 1. It is impossible to translate emails in the basic profile even if the interface is set to a language other than English. 2. The cost plan is not progressive: moving from the basic profile to the more advanced one makes costs skyrocket too quickly. 3. The interface is a bit confusing in some places, with too many options. Perhaps there should be an option to hide or better customize layouts according to needs. 4. Converting a user to an agent does not allow for reversal. The agent can no longer be changed back to a customer (I don’t understand why). 5. Sometimes some senders are flagged as suspicious for no apparent reason (and the tickets are suspended or worse, declared as spam). **What problems is BoldDesk solving and how is that benefiting you?** Reduction in the number of emails or better sharing of emails with the after-sales support group. Possibility to track communications and easily share the status of activities. I really appreciate that, from the customer’s side, everything can be managed via EMAIL without the need to register. This was one of the reasons for choosing this application. ### 12. Reporting system **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution **Reviewed Date:** May 08, 2025 **What do you like best about BoldDesk?** Bolddesk Help to communicate and get secured conversation **What do you dislike about BoldDesk?** Nothing as of now will use this product and update the review **What problems is BoldDesk solving and how is that benefiting you?** Time management ### 13. Helps keep tracks. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about BoldDesk?** Helps keep tracks of all requests and not forget anything. **What do you dislike about BoldDesk?** That we have to refresh to see new tickets coming. **What problems is BoldDesk solving and how is that benefiting you?** Time efficiency. ### 14. Irritating sales team **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about BoldDesk?** UI seems fine, easy to integrate and support team were generally helpful. **What do you dislike about BoldDesk?** Sales team are very persitant and sent nearly 20 emails consistently asking to be reviewed on G2, despite asking to be unsubscribed I was not. The sales team are also overly persistant with calls despite being repeatedly asked not to call back so frequently. **What problems is BoldDesk solving and how is that benefiting you?** Zendesk alternative ### 15. A good mixture of usability and complexity **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about BoldDesk?** Bolddesk has been the only ticketing system I have tried to offer the functions necessary for a small IT team with a clear-cut division of responsibilities. Creating tasks and subtasks out of tickets, ticket linking with an excellent parent- and child-ticket system, many possibilities for automatisation, and AI features to take some of the writing burdens. It is easy and intuitive enough for new helpdesk staff to find their way around and complex enough to offer many ways of optimising workflow. In daily and heavy usage it still holds up and makes cooperation less troublesome. Thanks to the customer support offered by Syncfusion the migration, implementation and integration have been easy and successful. We could migrate our settings, users, tickets, and articles from the previous software. Lastly, in terms of pricing, it is leaps and bounds more bang for the buck. **What do you dislike about BoldDesk?** Any other language is mostly machine-translated, and roughly so. The complexity makes it rather easy to lose track of all the features at your disposal. Managing a multilingual service desk can be clunky, requiring one to do a lot of the work more than once. **What problems is BoldDesk solving and how is that benefiting you?** Bolddesk is used as a ticketing and knowledge base software to provide IT support to our coworkers. This has been made easier thanks to the variety of features it has. ### 16. feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about BoldDesk?** it is reliable. one can easily access and it is easy to use **What do you dislike about BoldDesk?** At times the agents can take time to work on your issue but they surely do **What problems is BoldDesk solving and how is that benefiting you?** It helps alot in solving solutions ### 17. Powerful & Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about BoldDesk?** I am an independent maintenance technician and I have agencies and property owners that I work for at any given time. Prior to initiating my service with bold desk, it was hard to keep up with what was going on, when it was happening and notifying and receiving feedback from clients. After servicing my clients with bold desk and its simple interface, I was able to better track projects, clients, task, and maintenance issues. I now have a helpful solution to provide work orders from project start to close. My clients have a customer portal where they can see work performed and interact as work is ongoing. I can also customize tickets to include or exclude information needed, and I have been able to convert some work orders for marketing and promotion campaigns for 1 client. These key features are what I like best about bold desk. **What do you dislike about BoldDesk?** Some of the things I dislike about bold desk are as follows; on my cell phone viewing bold desk from the web or app the information is too small. It's hard to update tickets in the field because of how the system looks on the phone, so I always update when I get home to the computer. **What problems is BoldDesk solving and how is that benefiting you?** Some of the problems bold desk is helping me solve are tracking projects (big and small), clients (corporations and property owners), tasks (routine and emergency), and maintenance issues related to property management and real estate promotions. These problems are now easliy started and finished with a high degree of documentation and client input. Benifits are more satisfiede customers and more transparency for there work orders. This system has elevated my professionalism and has allowed me to move from project to project with the confidence of fulfilling the needs of my clients and thei properties. ### 18. Excellent tool to use **Rating:** 4.5/5.0 stars **Reviewed by:** Harsha R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about BoldDesk?** The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory. **What do you dislike about BoldDesk?** If the plan you choose is limited and the fields are used by users there will not be any feature to update just a particular field instead we have to upgrade the whole app. **What problems is BoldDesk solving and how is that benefiting you?** Probelms realted to Reports, Dashboards, Configuration, Automation and email trigger ### 19. Great offering in the ticketing space **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about BoldDesk?** Easy to use and navigate. Responds quickly and havs great features. **What do you dislike about BoldDesk?** There are some areas that could be improved. Adding a timer feature on tickets. The ability to add new contacts from within the ticket. **What problems is BoldDesk solving and how is that benefiting you?** Quick easy and user freindly ticketing ### 20. The on boarding was quick and well done **Rating:** 2.5/5.0 stars **Reviewed by:** henry s. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about BoldDesk?** We are new to BD. It is economical for us being a Non Profit organization **What do you dislike about BoldDesk?** Having used it for 2 months, I do not see anything that is major. I am looking for Integratingthis into our applications and websites **What problems is BoldDesk solving and how is that benefiting you?** Keeping track of support issues and providing a timely SLA to our subscribers ### 21. Simple and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Tiago L. | Arquiteto de software / Tech Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about BoldDesk?** - Very easy and simple to use - Board with good visibility - Clean design without excess information on the screen - Login integration with Google and Microsoft accounts - Email interaction alerts - Add images and videos to the ticket. **What do you dislike about BoldDesk?** At the user level I didn't find any negative points in the tool. **What problems is BoldDesk solving and how is that benefiting you?** Enables interaction between teams to resolve problems and doubts about the purchased product, in addition to monitoring the progress of tickets and when they will be resolved and released. ### 22. Good Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about BoldDesk?** Knowledge Base Managing Tickets (split, merge, etc) User manuals and video tutorials Number of Features **What do you dislike about BoldDesk?** Not able to filter with specific words in the subject line of a ticket or email received. The email notification system. They are only editable for all users not for specific users. Knowledge Base - Not able to change the color of the text. Not able to resize the pictures. Satisfaction Review not working properly. **What problems is BoldDesk solving and how is that benefiting you?** Helping the team better manage tasks. Self-Service Support and Knowledge Base (KB) ### 23. Email chaos to efficient ticketing system **Rating:** 5.0/5.0 stars **Reviewed by:** Achal G. | Digital Marketing Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about BoldDesk?** User-friendly interface, Competitive price, quick response and keep following to resolve our issues. **What do you dislike about BoldDesk?** Nothing much. I think it's best fit for all Small businesses. **What problems is BoldDesk solving and how is that benefiting you?** BoldDesk helps to manage my emails more effectively. Due to its transparent feature, it solves a challenge in-between my agents and customers by saving time. ### 24. The set up in more user friendly than other comparable services **Rating:** 4.5/5.0 stars **Reviewed by:** Katie A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about BoldDesk?** I like the interface. It is more user friendly than other comparable services. The pricing is reasonable and the customer service is great. **What do you dislike about BoldDesk?** Still in the early phases, so nothing yet. **What problems is BoldDesk solving and how is that benefiting you?** It is helping us streamline internal and external support service requests. ### 25. Very effective and detailed Customer Service Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about BoldDesk?** I love every single detail they have on BoldDesk. Dashboard is great. Ticket management is perfect! Very simple to use and the documentation is more then enough. I cant wait to use it more actively. I have been working with Syncfusion for almost 3 years now. Their custommer support is perfect! **What do you dislike about BoldDesk?** I only tried it out for a while for my future plans and i dont see anything to dislike. **What problems is BoldDesk solving and how is that benefiting you?** As of this moment I am not using BoldDesk actively because I dont need it for now. I tried it out for a while for my future plans and im very satisfied. I will use it when i need it. ### 26. Cost effective support system. **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya P. | Content Head, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about BoldDesk?** I particularly appreciate their Startup Program. I like its customization and analytics options. Additionally, their proactive customer service is commendable **What do you dislike about BoldDesk?** BoldDesk meets our requirements effectively, and I don't have any negative feedback as of now. **What problems is BoldDesk solving and how is that benefiting you?** We are using their startup program, which contributes to my company's success by improving the efficiency of customer service agents, which results in an enhanced customer experience. ### 27. Very powerful and flexible support system **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed O. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about BoldDesk?** The smooth user experience and the feedback features. **What do you dislike about BoldDesk?** Nothing major, actually. We are satisfied with it. **What problems is BoldDesk solving and how is that benefiting you?** We are CV rewriting service. We are using it to send CVs to the customers. ### 28. Usefull and functional **Rating:** 4.5/5.0 stars **Reviewed by:** HALİT A. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about BoldDesk?** The documentation is good, the interfaces are useful, and working with "ticket" makes it very easy to follow up customer requests. **What do you dislike about BoldDesk?** It takes effort to use some features. It would be nice if there were ready demos for these. But I know I'm asking for a lot :) **What problems is BoldDesk solving and how is that benefiting you?** It is very useful to organize things by giving "tickets" ### 29. Loaded with features with most suitable pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about BoldDesk?** Bolddesk has good number of features that suits our business model and helps to manage the customer service and our team on the front line and deliverables that are important for business. Best part is that they provide many features at a very compettitive pricing and helps save a good chunk of money for our organization. **What do you dislike about BoldDesk?** The reports and analysis section has few limitations such as they dont allow to select the date range while picking up the reports. It doesnt allow to select date range while exporting data in an excel file. Without this its tough to keep a track of progress. **What problems is BoldDesk solving and how is that benefiting you?** It helps us to create transparancy between us and the client and also helps in completing the job assigned by the client as per the SLA assigned. This was a major issue raised by our clients but now its solved. ### 30. Ticketing for Credit Team is Solved **Rating:** 5.0/5.0 stars **Reviewed by:** Amit K. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about BoldDesk?** Nice and beautiful flow for the ticket resolution and closures. **What do you dislike about BoldDesk?** The whole product is seamless and no downtime which we have seen in other players in the same space. **What problems is BoldDesk solving and how is that benefiting you?** It is helping to solve the credit limit request by people on ground with central teams. ### 31. Concern Regarding Change in BoldDesk Features - Infolob solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Krishna D. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2023 **What do you like best about BoldDesk?** Unlimited Agents Quick support User friendly Dashboard Cost **What do you dislike about BoldDesk?** I was told that Ticket Approvals and Activity/Task Management are part of Pro membership but later they were added in Business model. If possible please add Ticket Approvals and Activity/Task Management in our Pro membership **What problems is BoldDesk solving and how is that benefiting you?** Helping to track all the Service requests and Incidents raised by customer or system ### 32. Convenience at it's best **Rating:** 4.5/5.0 stars **Reviewed by:** Laryx O. | Sales Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2023 **What do you like best about BoldDesk?** It's quite convenient and easy to use. It notifies via email of any raised tickets and has good resources for learning in case you need a refresher. The dashboard is also easy to understand. **What do you dislike about BoldDesk?** The menu items can be quite daunting for a beginner at first **What problems is BoldDesk solving and how is that benefiting you?** Customer experience and ticketing ### 33. Simple in Use and in Configuration **Rating:** 4.5/5.0 stars **Reviewed by:** Akis M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about BoldDesk?** No need specific skills in order to configured it and use it **What do you dislike about BoldDesk?** I would prever if it was based on Contact Group and not in Contact **What problems is BoldDesk solving and how is that benefiting you?** We had many support requests via emails. Now ,Boldesk helps us to handle these emails as tickets and to offer a better experience in our customers. ### 34. A very promising solution - 2023 **Rating:** 4.5/5.0 stars **Reviewed by:** Lotfi B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about BoldDesk?** BoldDesk is a very easy-to-use tool and has not reproduced the errors of its competitors. With SSO authentication and customization, the customer portal gives our customers an excellent experience. The support is very reactive and helped us to migrate from Freshdesk. **What do you dislike about BoldDesk?** As BoldDesk is a young tool (in 20023), some features are missing in the tool, like a mobile app (very important for us) and CSS customization for the customer portal to make it exactly like our website. I have confidence that the tool will be improved in the next months. **What problems is BoldDesk solving and how is that benefiting you?** Bolddesk allows our customers to create tickets and manage the history of all the tickets they have open. It helps us to easily answer and manage customer requests. **Official Response from Sierra Stults:** > Dear Lotfi, Thank you for taking the time to share this feedback on your experience with BoldDesk. It’s wonderful to hear that your experience – and that of your customers! - has been positive. I’m glad to be sharing news of a major addition that will soon make it even better. While the mobile app for BoldDesk isn’t available just yet, it’s been a top priority for some time. I’m happy to report that a mobile app for agents is slated to be rolled out shortly. Please see the link below for the latest delivery estimate. Mobile App for Agents: https://feedback.bolddesk.com/41284/mobile-app-for-agents We make significant use of BoldDesk internally and the mobile app’s availability is something we’re all looking forward to 😊. Support for CSS customization has also been logged as a potential addition. The product team has been made aware of your interest in this enhancement, but if you have a moment please feel free to also put in a formal vote for it via the link below: CSS Customization of Customer Portal: https://feedback.bolddesk.com/41464/customization-of-customer-portal-by-adding-a-custom-css-or-custom-js-script If more ideas have come to mind since you wrote your review and they haven’t already been logged at https://feedback.bolddesk.com/, please feel free to add them as you find the time. Whether it arrives here or on our site, we value your feedback and will keep striving to deliver the best possible solutions for you and your customers’ needs. Best regards, Sierra ### 35. tickets and billing in one panel **Rating:** 4.0/5.0 stars **Reviewed by:** Janusz K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about BoldDesk?** The most useful is the functionality of counting working time and settling accounts with clients. The advantage is certainly always up-to-date information on the status of applications and the ability to publish instructions for your products **What do you dislike about BoldDesk?** I don't like the Polish translation at the moment. Unfortunately, the interface is not very well translated, which makes it difficult to navigate the application. **What problems is BoldDesk solving and how is that benefiting you?** He solved the problem with collecting applications, grouping, planning, implementation and settlement. At this point, everything is in one panel. So far it's been in the mail, and in a few other places. ### 36. BoldDesk is a pleasure to use. Clean simple interface that lets you get on with what you need to do. **Rating:** 5.0/5.0 stars **Reviewed by:** Ian B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about BoldDesk?** It is so simple to use. Once you log in, it's pretty intuitive and lets you focus on what you need to do. The built-in customer satisfaction surveys are a nice touch. **What do you dislike about BoldDesk?** The embeddable support widget doesn't support screen capture, but you can build your own using the BoldDesk API. Hopefully, it will be included in the future. **What problems is BoldDesk solving and how is that benefiting you?** BoldDesk allows us to accept support via email and through our embedded support widget right from our app. Having all our support tickets in one place makes us much more productive and prevents support issues from being missed. It is straightforward to set up our own SLA and monitor our progress to ensure our customer support is one of the best. In short, BoldDesk makes it very easy for us to provide first-class customer support. **Official Response from Sierra Stults:** > Dear Ian, Thank you for sharing your thoughts about BoldDesk! I’m fairly certain “simple to use” and “intuitive” are music to the product team’s ears - it’s a pleasure to be able to pass along feedback like that. Your note about embeddable support widget screen capture was reviewed and logged as a feature request. You can put in a formal vote for it and track the status at the link below: https://feedback.bolddesk.com/44652/provide-an-option-to-screen-capture-the-embeddable-widget Your help in shaping BoldDesk’s roadmap is much appreciated. We look forward to the product’s upcoming releases making it ever-easier for your team to deliver an excellent support experience. Kind regards, Sierra ### 37. Simple, affordable and it does the job **Rating:** 4.5/5.0 stars **Reviewed by:** Thivanka V. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about BoldDesk?** The user experience and the simplicity are some of the outstanding qualities of bolddesk. We use it regularly as our helpdesk ticket platform with our support team. **What do you dislike about BoldDesk?** It could have provided us more data analytics for the plan we have purchased. With the available reports, we lack a feature to drill down the data that require further analysis. **What problems is BoldDesk solving and how is that benefiting you?** It is functioning as our helpdesk ticket management system where our support agents access on daily basis. We are also exploring it's knowledge base feature to enhance our processes further. **Official Response from Sierra Stults:** > Dear Thivanka, Our product team asked me to relay their gratitude for the fantastic feedback you shared. We’re so glad BoldDesk is making a difference to your support team’s work. The team also asked if you can provide a bit more information about the data-related ability you mentioned. So that we can log a request for its implementation, when you have a moment can you create a support ticket with the specifics of what you’d find it useful to be able to do? With that, we’ll get a feature request filed and made trackable. Thank you so much for taking the time to share your thoughts about the overall product – and your insights into how we can keep improving it. All the best, Sierra ### 38. Awesome! You'd get anything done here! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about BoldDesk?** Ease of use and endless features. AI Assist is awesome. **What do you dislike about BoldDesk?** Give us themes. I'd enjoy having a dark mode feature. **What problems is BoldDesk solving and how is that benefiting you?** Approvals and activity tracking! ### 39. Support Team **Rating:** 4.0/5.0 stars **Reviewed by:** Abhirami M. | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about BoldDesk?** When we ask any queries in support the team will respond within the time period so this will help to sort out the issues in right time. **What do you dislike about BoldDesk?** Bulk ticket creation is not able to create on this time. **What problems is BoldDesk solving and how is that benefiting you?** Some time the report section make more time because it contains so many filters ### 40. Simplistic and Affordable System **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2023 **What do you like best about BoldDesk?** It's a very simplistic system, and I had no struggle picking up the flow of it. The rule structure is relatively straightforward, even though it's not perfect. The affordability can't compare even in the slightest. **What do you dislike about BoldDesk?** Office 365 plugin would allow for easier integration. The system has limited rule functionality that doesn't allow for multiple rule functions to run simultaneously. **What problems is BoldDesk solving and how is that benefiting you?** It's solving the long strive to grow the business and staff. ### 41. Very smart software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about BoldDesk?** Very simple to use, more features to configure and easy configuration of roles. **What do you dislike about BoldDesk?** Could be useful to have also an asset manager feature, or an interaction with teams for example. **What problems is BoldDesk solving and how is that benefiting you?** Finally we can trace all work done by the ict group. We have a ticket for every task done. **Official Response from Sierra Stults:** > Hello! Thanks very much for your positive feedback about configuring your team’s roles within BoldDesk. It’s great to hear you found the process straightforward. Your asset management feature request has been logged by our product team and you can monitor its status through the following link: https://feedback.bolddesk.com/41228/asset-management-module Regarding your other wishlist item, I’m glad to report that we do now provide a Microsoft Teams integration! If you haven’t already come across it, please see the article below for more information: https://www.bolddesk.com/product-updates/ms-teams-integration. I hope the integration will help contribute to an even-better experience for your team! Best regards, Sierra ### 42. User-friendly Help desk solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about BoldDesk?** Bolddesk is very easy to use. I can manage my tickets easily. I like how the file attachment is managed. **What do you dislike about BoldDesk?** Mobile app missing. KB multi-langue missing. **What problems is BoldDesk solving and how is that benefiting you?** Bolddesk allows us to easily answer our client requests and offer tutorials in the KB. **Official Response from Sierra Stults:** > Dear customer, We’re delighted to hear that you’ve found BoldDesk to be user-friendly. And very happy you’ve had a positive experience with the mechanisms for attaching files. Regarding the areas for improvement that you mentioned, which would you like first? The good news or the possibly-even-better news? In all seriousness, it brings us great pleasure to announce that our KB now offers multi-language support! You can learn more about this feature at https://www.bolddesk.com/multilingual-knowledge-base. In addition, we are nearing the release of BoldDesk’s mobile app for our agents. You can stay tuned to future updates via https://feedback.bolddesk.com/41284/mobile-app-for-agents. I hope these additions will make a real difference to your team’s work. Thanks so much for taking the time to review, and for choosing BoldDesk. Kind regards, Sierra ### 43. Very good and easy to use and would recommend to anyone and will **Rating:** 5.0/5.0 stars **Reviewed by:** Lee M. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2023 **What do you like best about BoldDesk?** The ease of use and the GUI, the support has been very effective **What do you dislike about BoldDesk?** Nothing at the moment, just we need more api's to other software **What problems is BoldDesk solving and how is that benefiting you?** Managing tickets and interation , also KB and Automation ### 44. Basic requirements missing - Boldesk seems to be still under evolving stage **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about BoldDesk?** Unlimited Agent access was one of the lucrative aspects. **What do you dislike about BoldDesk?** Some of the basic requirements like alignment of email communication and activity linking with tickets etc are missing. **What problems is BoldDesk solving and how is that benefiting you?** The requirement of linking activity with tickets if implemented could have been useful **Official Response from Sierra Stults:** > Hello, We sincerely appreciate your feedback. I’m sorry to hear your out-the-gate experience left a few things to be desired, but you are 100% correct that BoldDesk is an evolving product. Since your review was posted, several significant features have been added. I hope they’ve already crossed your radar, but you can check by visiting https://releases.bolddesk.com/. I’m happy to report that we do provide the option to link an activity with tickets. I’m unfortunately not able to share a screenshot here, but if you log a support ticket, a member of our support team will be happy to share more information about that functionality. You can get a sense of where BoldDesk is headed by visiting https://feedback.bolddesk.com/. There, you can take a look at pending feature requests, up-vote those you would find most useful, and share any additional ideas you’d like to see folded in. The product team has been made aware of your comments regarding alignment of email communications and I know they’d welcome any details you might wish to share on that topic. We appreciate your insights and your patience. I hope BoldDesk’s recent and future enhancements will hold great value for your team. Kind regards, Sierra PS - I'm editing this reply to provide details on linking an activity to a ticket! https://support.bolddesk.com/kb/article/666/how-to-link-an-activity-or-task-to-a-ticket ### 45. You can get good experiences. **Rating:** 4.5/5.0 stars **Reviewed by:** Resul G. | software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2022 **What do you like best about BoldDesk?** It has a very successful structure in making up-to-date and desired designs.It has a simple and understandable structure.Very good with examples.to be flexible and the support team is in contact with us. **What do you dislike about BoldDesk?** It will be more successful if it provides editing opportunity while only previewing.while working on designs it does not save the design open in my application. **What problems is BoldDesk solving and how is that benefiting you?** I make designs to get pdf outputs in my projects. It is a great advantage to automatically give these outputs, especially excel outputs. ### 46. The Goldilocks of HelpDesk Software **Rating:** 5.0/5.0 stars **Reviewed by:** Mike R. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about BoldDesk?** Configurability, logical, well thought out interface. It's been designed by people who understand what it is that's needed from this type of software. **What do you dislike about BoldDesk?** The interface, although easy to use looks a little dated. **What problems is BoldDesk solving and how is that benefiting you?** We're not losing requests and problems in a sea of email anymore. - [View BoldDesk pricing details and edition comparison](https://www.g2.com/products/bolddesk/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-26+09%3A09%3A49+-0500&secure%5Bsession_id%5D=aff9e98a-c626-4e1a-9df8-8854b362259e&secure%5Btoken%5D=2aa1470531a9fd5d6131abf0f0424ab4c2c7a1202ce516cf6acb6b0447caeff5&format=llm_user) ## BoldDesk Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Azure DevOps Server](https://www.g2.com/products/azure-devops-server/reviews) - [Bigship](https://www.g2.com/products/bigship/reviews) - [BoldSign](https://www.g2.com/products/boldsign/reviews) - 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All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Knowledge Base** - Q & A - Link Sharing - Searchable **Process** - Mentions - Tickets - Macros **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Organization **Customer Support** - Intelligent Search - Suggestions **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Channel** - Security - Omnichannel - Privacy - Anonymity **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Security** - Verification - Role-Based Permission - Public vs Private **Channels** - Email - Social - Live Chat - Phone - Text **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Communication** - Social Features - Tagging - Upload - Comments **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top BoldDesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,653 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,554 reviews)