--- title: BoldDesk Reviews meta_title: 'BoldDesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 146 reviews by the users' company size, role or industry to find out how BoldDesk works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 146 scale: '5' date_modified: '2026-07-18' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # BoldDesk Reviews **Vendor:** Syncfusion **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 146 ## About BoldDesk BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime. It integrates seamlessly with over 40 popular tools, supports 35+ languages, and scales effortlessly from startups to large enterprises, making it the ideal choice for modern, AI-driven customer support. ## BoldDesk Pros & Cons **What users like:** - Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively. (41 reviews) - Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features. (19 reviews) - Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly. (17 reviews) - Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively. (17 reviews) - Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate. (17 reviews) - Users appreciate the **user-friendly design** of BoldDesk, enhancing efficiency in managing customer queries with ease. (17 reviews) - Users appreciate the **intuitive UI and ease of configuration** in BoldDesk, enhancing their productivity and experience. (17 reviews) - Intuitive (16 reviews) - Customization (15 reviews) - Users value the **high customizability** of BoldDesk, allowing personalization for teams and workflows effectively. (14 reviews) **What users dislike:** - Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience. (13 reviews) - Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration. (9 reviews) - Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility. (9 reviews) - Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times. (8 reviews) - Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability. (8 reviews) - Users often struggle with **ticket management issues** , including limited email translation and confusing formatting options. (8 reviews) - Complexity (6 reviews) - Users find the **limited features** of BoldDesk restrict their customization options and overall app functionality. (6 reviews) - Difficult Navigation (5 reviews) - Integration Issues (5 reviews) ## BoldDesk Reviews ### 1. Efficient and User-Friendly Helpdesk Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2025 **What do you like best about BoldDesk?** BoldDesk offers a clean and intuitive interface, making it very easy to manage customer tickets. The automation workflows and SLA policies help streamline support tasks efficiently. The customization options for branding and ticket views are also impressive. **What do you dislike about BoldDesk?** Some integrations with third-party tools could be smoother. The initial setup can take time for new users unfamiliar with ticketing systems. Also, reporting features could be more detailed with better data visualization options. **What problems is BoldDesk solving and how is that benefiting you?** BoldDesk is helping us centralize and streamline our customer support process by managing all queries in one place. It reduces response time through automation, improves team collaboration on tickets, and ensures no requests are missed. This has led to higher customer satisfaction and more efficient issue resolution. Additionally, the ability to track SLA compliance and generate performance reports has greatly improved our support team's accountability and productivity. ### 2. iVoterGuide Technical Support **Rating:** 5.0/5.0 stars **Reviewed by:** Steven M. | Tier 2 Support, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2024 **What do you like best about BoldDesk?** Bold Desk functionality provides an effective way to organize and respond to messages sent to the iVoterGuide technical support email account. **What do you dislike about BoldDesk?** My role at iVoterGuide is to assist both internal staff and customers (mostly candidates for office) when technical support is needed. Many times a response is forwarded to technical support after the inital issue gets reported. by the candidate. In these situations, there is a need to connect with the candidate rather than the ticket requestor. Scheduling the contact with the candidate is difficult. **What problems is BoldDesk solving and how is that benefiting you?** BoldDesk provides a centralized method to address issues reported by both internal staff and external clients. ### 3. Overall a good tool for the price compared to other similar platforms **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about BoldDesk?** This system does a fairly good job with the customization, management, and is pretty user friendly to setup and manage. It was easy to integrate with our website and the transition for implementing this was fairly smooth as well. Customer support has been pretty quick to respond to issues though. **What do you dislike about BoldDesk?** There are some bugs we have been experiencing such as inconsistent filtering of tickets to Suspended folder which we are still trying to figure out. Additionally, many of the help articles available are outdated or do not have enough information to answer some of the more granular issues that we've run into. Lastly, the search functionality could be greatly improved as you currently have to adjust your search options greatly to look for things, flipping between searching subject lines, body of the email, users, etc. in order to find things, rather than having a general search that covers everything, this can become tedious, especially if you are a frequent user. We have also had consistent issues with using the Forwarding feature on tickets and have not yet been able to figure out how to make that work properly when forwarding to users who are not agents. **What problems is BoldDesk solving and how is that benefiting you?** Streamlining our communication across our business and ensuring that we can touch all customer inquiries, also helps to mark who is working on each request to help prevent double work/responses, and tracking who is doing what. This also helps give us clear numbers on how many new inquiries we receive daily/weekly and combines our Contact Us (web forms) requests and our email requests to one place which further helps us with streamlining. ### 4. Happy first time user **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about BoldDesk?** Our company has never used or needed a ticketing system before, and BoldDesk felt like a great way to get started. Our system and processes needed to essentially grow overnight and the amount of controls you're given made it easier than I expected to integrate it into our workflow. Every time we ran into an issue we thought BoldDesk couldn't do, we quickly figured out that we could do it. We now have two employees dedicated to using it each day to manage tickets, receive PO's and answer customer questions in a timely manner. **What do you dislike about BoldDesk?** Some of the default features were some of our customer's least favorite aspects. One thing that customers really seemed to dislike was that if we attached a quote or order acknowledgement to a ticket reply, it wouldn't be a direct attachment to the email. Fortunately there is a setting for that, but I think that should be the default as that's what most people likely expect, especially in an industry like Aerospace where security is taken very seriously. Other than that, my experience has been great. **What problems is BoldDesk solving and how is that benefiting you?** Once we purchased a company that was much larger than our own, our weekly customer correspondence went up from essentially 10-20 inquiries a week to over 100. We realized we couldn't manage that amount of communication ourselves, and BoldDesk made it easy to get started. ### 5. Great ticket system at a very competitve price! **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan T. | Head of Infrastructure, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about BoldDesk?** Simply put if your business has outgrown the use of shared mailboxes then bold desk is a very cost-effective offering. Bold desk is a ticket system so we get ownership of issues, audit history and it's very customisable. Bold desk is not aimed at IT departments like many of it's competitors but customer service teams. We've onboarded a few businesses onto bold desk and it's been a very painless experience and easily adoptable by the teams. **What do you dislike about BoldDesk?** My only issues thus far has been the changes to pricing structure, when we first adopted bold desk it was unlimited users, unlimited tickets, there has since been a limitation added to tickets raised each month which will incur an overage cost if this is exceeded so do make sure you do your research before buying into a plan to be sure you're counting any potential overage costs which may incur. **What problems is BoldDesk solving and how is that benefiting you?** The problem we have within our organisation are departments / businesses which are still using email to combat customer complaints. We may find departments of 10 or more staff working from multiple shared mailboxes. The problems these mailboxes incur are jobs getting missed or worked on simultaneously by multiple staff and lack of audit trail. Bold Desk solves this problem completely as we can now assign jobs to staff members manually or use round robin for a more fair distribution. Tickets we can mark with time worked, internal notes hidden from the customer and we can easily look into tickets assigned to staff members and produce some internal reporting with the provided functionality from bold desk. ### 6. Fantastic Tool for Auditors and Users **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan B. | Senior Information Technology Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about BoldDesk?** Easy to use Ticketing System that our users can gain access to and allow a great paper trail for our auditors. The Knowledge Base Articles is something I user, and an IT Admin, to send to users on how to resolve issues. With the SSO method of login for our users, signing in for them could not be easier. We enjoy the customizable ability BoldDesk provides us to make this tool appear unique for everyone, branding looks great. Also the price for BoldDesk is very attractive for what you get. **What do you dislike about BoldDesk?** Nothing really, it has everything we need a ticketing system to use. **What problems is BoldDesk solving and how is that benefiting you?** Bolddesk brings an aggressive pricing model that competitors cannot get close while also providing a high end ticketing system for all to use. ### 7. Streamlined Support Desk with Powerful Features **Rating:** 5.0/5.0 stars **Reviewed by:** Navneet G. | FullStack Web Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2025 **What do you like best about BoldDesk?** BoldDesk offers a clean and intuitive interface, making it easy to manage support tickets and collaborate across teams. The automation features, customizable workflows, and SLA management tools help us stay on top of our customer service goals. **What do you dislike about BoldDesk?** While the platform is feature-rich, some advanced configurations can be a bit tricky to set up without referring to documentation. More third-party integrations and a mobile app with full admin functionality would be great additions. **What problems is BoldDesk solving and how is that benefiting you?** BoldDesk helps centralize and streamline our support processes by giving us a unified platform to handle incoming tickets, assign them efficiently, and track resolution times. It has significantly reduced response delays and improved team accountability with automation and real-time updates. The knowledge base feature also empowers customers and staff with self-service options, reducing overall ticket volume. ### 8. Effective tool so far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education **Reviewed Date:** April 21, 2026 **What do you like best about BoldDesk?** Ease of use... system is intuitive compared to others. **What do you dislike about BoldDesk?** Slow upload times, and still need to learn more about AI features. **What problems is BoldDesk solving and how is that benefiting you?** Help desk ticketing ### 9. Modern, intuitive helpdesk software with excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about BoldDesk?** BoldDesk offers a clean and intuitive user interface that makes it easy for new team members to get started quickly. The automation rules, customizable workflows, and SLA tracking have streamlined our support operations significantly. Integration with tools like Microsoft Teams and email is seamless and adds a lot of convenience. **What do you dislike about BoldDesk?** There are occasional UI hiccups—for example, dropdowns not loading as expected—but the Syncfusion team is very responsive and quick to resolve issues. Reporting capabilities could be improved slightly, especially for generating more customized metrics and insights into agent performance. **What problems is BoldDesk solving and how is that benefiting you?** BoldDesk has helped us consolidate all our support channels into a single, streamlined helpdesk system. Managing support tickets, assigning them to the right teams, and tracking SLAs has become much more efficient. Automation rules have significantly reduced manual overhead, and real-time collaboration across teams has improved customer response times. ### 10. Affordable price and easy social media integration in BoldDesk **Rating:** 4.0/5.0 stars **Reviewed by:** أحمد . **Reviewed Date:** January 12, 2026 **What do you like best about BoldDesk?** I love the price and the social media integration in BoldDesk. The initial setup was extremely easy. **What do you dislike about BoldDesk?** I think that linking communication applications to support all countries of the world can be improved. **What problems is BoldDesk solving and how is that benefiting you?** I use BoldDesk to effectively solve customer service-related issues. ### 11. BoldDesk has improved the organization and tracking of incidents in my team. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** September 30, 2025 **What do you like best about BoldDesk?** The interface is intuitive and easy to navigate. It centralizes ticket management, making it simple to track issues and assign them to the right team. I also like the integration options with other tools such as Microsoft Teams and Azure DevOps. **What do you dislike about BoldDesk?** Some advanced customizations require extra configuration, and the notifications could be more flexible. Since it is a relatively new tool, the marketplace of integrations is not as wide as other competitors. **What problems is BoldDesk solving and how is that benefiting you?** BoldDesk helps us centralize all support requests in one place, reducing confusion and improving response times. It provides better visibility of open tickets, allows automatic assignment, and makes collaboration between support and infrastructure teams much easier. ### 12. Great Ticketing system with integrated live chat system **Rating:** 4.5/5.0 stars **Reviewed by:** Alex S. | General manger, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about BoldDesk?** Great futures and integrated system for both ticketing and live chat along with history and logs for user activities, along with user friendly interface **What do you dislike about BoldDesk?** Some down sides that need improvements are: better log of user activities for tickets and live chats, some settings adjustments, it would be good to be able to see how many new tickets are assigned to each group and custom filter, otherwise yo have to manually go through every one to refresh it and see if there are any new tickets, and also would be good if they can allow you to send email from different email address linked to the account, not just default one **What problems is BoldDesk solving and how is that benefiting you?** As all of the ticketing systems ### 13. Good Product When It Works, Needs Updates **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about BoldDesk?** What I like best about BoldDesk is how clean and easy it is to use. The interface is super modern, so you’re not stuck digging through cluttered menus or outdated layouts—it just feels smooth. It’s also really flexible. You can set up workflows and automations that actually make sense for your team, without needing to be a tech wizard. Stuff like auto-routing tickets, setting SLAs, and customizing fields is all pretty straightforward. The self-service part is solid too. The knowledge base is easy to build out, and it helps cut down on support requests since customers can find answers on their own. **What do you dislike about BoldDesk?** Smaller user base – It’s not as big as something like Zendesk, so you won’t find as many community tips, plugins, or tutorials floating around online. Reporting could be better – The built-in analytics are fine for basic stuff, but if you’re really into detailed reports or custom dashboards, you might feel a little limited. Customization/integration can get techy – It’s flexible, but going deep with custom workflows or using their API usually needs someone who’s comfortable with code. Mobile app is just okay – It works for quick ticket replies, but it’s not as smooth or full-featured as the desktop version. We do have issues with up time, there will be small short but very annoying outages. **What problems is BoldDesk solving and how is that benefiting you?** Too many scattered tickets? BoldDesk keeps everything in one place—no more lost emails or duplicate replies. Slow responses? Automations and SLAs make sure tickets go to the right person fast and don’t slip through the cracks. Same questions over and over? The knowledge base lets customers find answers on their own, which cuts down tickets. Hard to track support performance? It gives you simple reports so you can see what’s working and what’s not. Tools not syncing? It plugs into stuff like Microsoft 365, Slack, and more, so everything stays connected. ### 14. Easy to use and clear layout **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** November 09, 2025 **What do you like best about BoldDesk?** It's really easy to use, i like the layout and it makes things so simple **What do you dislike about BoldDesk?** i would love a more cost effective all inclusive solution. as an Agency, i apply this platform on clients websites, so a reduced price would be helpful **What problems is BoldDesk solving and how is that benefiting you?** capturing user data immediately ### 15. We have been looking for a support ticketing solution. This is working very well for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** November 10, 2025 **What do you like best about BoldDesk?** It's very intuative. The UI is very user friendly. Also really like the way it integrates with other solutions that we use. **What do you dislike about BoldDesk?** I really havent afound anything yet. I love everything about it. **What problems is BoldDesk solving and how is that benefiting you?** Managing and staying on task with our support requests. ### 16. Seamless and very Reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research **Reviewed Date:** September 18, 2025 **What do you like best about BoldDesk?** Its ticketing system is one of the best I ever come across thus making work so easy through collaboration from one department to another. **What do you dislike about BoldDesk?** It is normally slow more so after an upgrade has been done thus slows processes. **What problems is BoldDesk solving and how is that benefiting you?** Collaboration between departments within an organization. Saving time and money by making process run faster. Helps in management of departments. Easier tracking of reports be it monthly on weekly. ### 17. Internal helpdesk tool for Restaurant group **Rating:** 5.0/5.0 stars **Reviewed by:** Ned L. | co-founder, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about BoldDesk?** Bolddesk has let us get requests and issues out of text/email/slack and into a threaded reportable tool. Its improved visibility for the teams and accountability. **What do you dislike about BoldDesk?** Some of the automation and configure-ability require higher paid tiers which increases the cost for each agent subscription. Seems arbitrary. That said, it was still much more affordable than some of its other competitors for our use. **What problems is BoldDesk solving and how is that benefiting you?** Tracking issues in the stores and providing the team's visibility to the statuses of those issues and their next steps. ### 18. Streamlined Support Platform with Powerful Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about BoldDesk?** BoldDesk has significantly streamlined our customer support operations. The interface is clean, intuitive, and easy to onboard new team members. Features like automation rules, SLA management, and internal collaboration notes help us resolve tickets faster. The ability to customize workflows and integrate with other tools is also a huge plus. Their customer support is responsive and knowledgeable, addressing our queries quickly. Overall, it's a reliable and scalable help desk solution for growing teams. **What do you dislike about BoldDesk?** Some advanced configuration options could use better documentation, and the mobile app experience feels a bit limited compared to the desktop version. However, the support team is responsive and quick to help when needed. **What problems is BoldDesk solving and how is that benefiting you?** BoldDesk is helping us centralize and manage all customer support tickets in one place. Before using it, we faced delays, missed follow-ups, and difficulty tracking team performance. With BoldDesk, we’ve automated repetitive tasks, applied SLA rules, and streamlined internal collaboration, which has drastically improved response times and customer satisfaction. The ability to assign, prioritize, and track tickets clearly helps our support agents stay productive and accountable. **Official Response from Jedidah . A . O .:** > Hello, Thank you so much for your review of BoldDesk and for sharing your experiences with us. I’m so glad to hear they’ve been positive! The product team is always working to enhance the documentation - your input on a specific area that could use attention is very helpful. With regard to the mobile app, if you have a moment, please take a look at https://feedback.bolddesk.com/mobile-app. There are several feature requests you can give an upvote to if you’d also find them useful. If the mobile capabilities that are important to you aren’t already logged, you can add your own via the “Create Feedback” option on that page – the product team would love to review! Thanks again for your feedback, and for being a BoldDesk client. Best regards, Jedidah ### 19. Best IT Support Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ranjeet G. | Senior IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about BoldDesk?** Easy GUI and setup Best integration with other apps Easy to Use **What do you dislike about BoldDesk?** Nothing, Everything is best, no dislike. **What problems is BoldDesk solving and how is that benefiting you?** BoldDesk provided us with a grant as a non-profit organization and trained us on how to use the software. ### 20. Outstanding Support and Competitive Pricing **Rating:** 4.0/5.0 stars **Reviewed by:** Oliver W. | Assistant Headteacher, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about BoldDesk?** Customer support is always fast and uses gifs to help understanding. Price is very competitive compared to their competitors. **What do you dislike about BoldDesk?** The UI isn't as clean as other services, our staff found it confusing when swapping over. **What problems is BoldDesk solving and how is that benefiting you?** Parental Contact ### 21. Far better than the other helpdesks we have tested, though there is still room for improvement. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** September 18, 2025 **What do you like best about BoldDesk?** The UI is clean but still powerful. It has just the right amount of customizability for our purposes. **What do you dislike about BoldDesk?** You really need to enable markdown editing in replies. The current rich text editor is glitchy and I end up fighting with it to get decent formatting, especially when including code, The AI feature is unable to search existing tickets, which feels like an oversight. I would like to be able to ask it "I have seen a similar issue before, could you find me related issues?" **What problems is BoldDesk solving and how is that benefiting you?** We use it as a customer helpdesk. It's benefiting us by being a customer helpdesk. ### 22. Perfect ticketing system for our medium-sized business **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher W. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about BoldDesk?** BoldDesk has nearly endless customizations and you can make it do exactly what you need it to do. I like that you can separate different companies/brands within the same tenant, while also being able to look at all brands as a whole. **What do you dislike about BoldDesk?** Customer support is foreign-based, so sometimes can be a little hard to understand them, but they are always helpful and are quick to reply to any tickets we put in. **What problems is BoldDesk solving and how is that benefiting you?** BoldDesk is helping us to streamline our customer support/ticketing across several different brands that we own. It is leaps and bounds over the simple email inboxes that we were using before. ### 23. Great service desk tool **Rating:** 5.0/5.0 stars **Reviewed by:** Eli B. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about BoldDesk?** Easy to setup, great ticketing management and communication with users. **What do you dislike about BoldDesk?** missing a bit customization for personal look **What problems is BoldDesk solving and how is that benefiting you?** Helps us to track our work and generate reports **Official Response from Sierra Stults:** > Dear Eli, Thank you very much for sharing your experience with BoldDesk – I’m so glad it’s proven to be an asset to your team! Regarding your interest in additional customization possibilities, if you search https://feedback.bolddesk.com/ticketing-system for “customize,” “customization,” or “change,” you’ll find several feature requests you can upvote or add notes to. If what you’re after isn’t touched on in an existing request, please don’t hesitate to log your own with the team via https://feedback.bolddesk.com/. If you’d like to discuss details with the team first or there are aspects of your request that you’d like to keep more private, please create a ticket via your support account. The product team would love to hear your thoughts! All the best, Sierra ### 24. Promising Capabilities of BoldDesk for Our Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** October 08, 2025 **What do you like best about BoldDesk?** Setup process is simple and easy. Love that it has many views already created filtering for the most common things: my pending tickets, all tickets, all pending tickets, etc. My favorite thing is being able to create custom fields! **What do you dislike about BoldDesk?** Might feel overwhelming at times. Don't like the dark theme, would love something better—a dark-theme-only user. **What problems is BoldDesk solving and how is that benefiting you?** It helps with keeping track of what's open and closed easily. Communication between the team as well as with the customers is really good. Also, having templates for consistent messaging. ### 25. Chief Technology Officer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** November 07, 2025 **What do you like best about BoldDesk?** Ease of use for agents. Reports showing status of tickets for management **What do you dislike about BoldDesk?** I don't have any YET. Everything has worked fine. **What problems is BoldDesk solving and how is that benefiting you?** Capturing user's needs. Tracking our ability meet our user's needs ### 26. Efficient, Customizable Help Desk Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham S. | Programming Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2025 **What do you like best about BoldDesk?** BoldDesk offers a clean, intuitive user interface that makes ticket management simple and efficient. The automation rules and custom workflows help reduce manual effort significantly **What do you dislike about BoldDesk?** The reporting module could be more flexible—adding custom KPIs and deeper analytics would be helpful. Additionally, some integrations require manual configuration, which can be time-consuming for non-technical users. **What problems is BoldDesk solving and how is that benefiting you?** BoldDesk helps streamline customer support and internal service requests by centralizing all tickets in one dashboard. This improves response time, reduces missed requests, and increases overall customer satisfaction. The automation rules save time by routing tickets and assigning tasks based on pre-defined conditions. ### 27. Straightforward ticketing system yet customizable to my needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about BoldDesk?** I like the ease of use - the straightforward interface while still customizable to my needs is excellent. I use BoldDesk daily - I'm usually evaluating tickets multiple times per hour. Implementation was smooth and integration into my workflow was also a breeze. I've worked with Customer Support a couple times and they've been extremely helpful. **What do you dislike about BoldDesk?** Some customizations are a little too simple --- that is however, exactly what I wanted for the most part. I've been able to work around this one limitation. **What problems is BoldDesk solving and how is that benefiting you?** BoldDesk is our support ticketing solution. We communicate with our customers via email through BoldDesk. **Official Response from Jedidah . A . O .:** > Hi, Thank you so much for leaving a review on BoldDesk and sharing your experiences! Your feedback and input are appreciated and valued. I know it’s gratifying to the product team to hear how much use you get out of BoldDesk on a daily basis. Thanks for choosing BoldDesk. Please continue to stay in touch with the support team if they can be of help in the future! Kind regards, Jedidah ### 28. Still deciding, but looks the best **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** November 03, 2025 **What do you like best about BoldDesk?** Has progressive web app. Can hide the agents name in client communication. **What do you dislike about BoldDesk?** More customisation of the portal - a bit like being able to change the email templates. **What problems is BoldDesk solving and how is that benefiting you?** Client support ### 29. updated review its excellent for our team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about BoldDesk?** BoldDesk is definitely worth checking out. The interface is clean and straightforward, and it’s awesome how much you can customize to fit your team’s vibe and workflow. **What do you dislike about BoldDesk?** It lacks a built-in RMM (Remote Monitoring and Management) feature, so if you require device monitoring and management capabilities, this product is not a suitable option. **What problems is BoldDesk solving and how is that benefiting you?** solving several areas such as help desk tickets and other functionalities. ### 30. Excelent tool for Customer Service management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** October 10, 2025 **What do you like best about BoldDesk?** Allows us to keep track events related to Customer Service in several kind of categories. **What do you dislike about BoldDesk?** The customer portal is a little difficult to operate for our customers. **What problems is BoldDesk solving and how is that benefiting you?** Customer Service and Customer Training. Also, allows us to keep tracking of Zoom events. ### 31. Excellent Help Desk Solution with Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about BoldDesk?** I like the improved UI, faster ticket search, and enhanced automation rules. The new integrations and mobile app updates make managing tickets much easier. **What do you dislike about BoldDesk?** Advanced configuration could have clearer documentation, and the mobile app could offer more features to match the desktop version. **What problems is BoldDesk solving and how is that benefiting you?** BoldDesk helps us manage customer support more efficiently by centralizing all communication channels like email, live chat, and social support into one platform. It reduces response times, improves team collaboration, and allows customers to find answers on their own through a knowledge base. This has increased customer satisfaction and reduced the workload on our support staff. ### 32. The best tool ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** October 01, 2025 **What do you like best about BoldDesk?** Easy to setup and easy to use overall, giving customers a much better support experience **What do you dislike about BoldDesk?** I really love BoldDesk, nothing bad to say at all **What problems is BoldDesk solving and how is that benefiting you?** I have a SAAS and a small support team. I could not work without bolddesk ### 33. Great Help Desk SaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | Founder, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about BoldDesk?** It instantly improved the quality, compliance and features of our support desk. Previously we were running an old version of a non-supported custom Django app that no one could modify anymore. BoldDesk is 100x better then that. Social Login also works well for both us and our customers, who use different IDPs. **What do you dislike about BoldDesk?** No complaints really--you should check it out. **What problems is BoldDesk solving and how is that benefiting you?** Help desk with an SLA to our customer for different severities, managing partner (third party) access to tickets. ### 34. Good stuff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Animation **Reviewed Date:** October 30, 2025 **What do you like best about BoldDesk?** the tools and easy to switch between accounts **What do you dislike about BoldDesk?** no nothing at all good stuff and will recommend to others **What problems is BoldDesk solving and how is that benefiting you?** communciations with customers base and artist ### 35. Bold Desk handles our tickets and Chats well **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about BoldDesk?** The system has been handling our tickets and web chats quite well. The onboarding and switch from Hubspot was very easy and seemless. **What do you dislike about BoldDesk?** The chat feature still needs more work. Certain things weren't exactly working the way we thought it would. but seems like it's still in Beta **What problems is BoldDesk solving and how is that benefiting you?** I needed a way to host knowledge base and web chat and bold Desk is doing that fairly well. Also the ticketing system and self service portal helsp with feature suggestions and our customers being notified of improvements. ### 36. Flexible Automated Helpdesk Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** September 19, 2025 **What do you like best about BoldDesk?** The solution itself is intuitive, easy to use and allows great flexibility for custom automations which streamline internal processes. **What do you dislike about BoldDesk?** On occasion, it feels like when we request a new feature, it gets declined or push back. I have on a number of occasions had to really press the support team for responses on issues. **What problems is BoldDesk solving and how is that benefiting you?** It is currently solving our gap for a simple, cost-effective solution for a small team of 8 employees. It is scaleable but certainly works great for smaller businesses. ### 37. you must open every ticket to view. can you add a description on the homepage view **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation **Reviewed Date:** September 23, 2025 **What do you like best about BoldDesk?** Not a fan very slow very slow !!!you must open every ticket to view. can you add a description on the homepage view **What do you dislike about BoldDesk?** you must open every ticket to view. can you add a description on the homepage view **What problems is BoldDesk solving and how is that benefiting you?** very slow ### 38. Best support desk option by a long shot! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael N. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about BoldDesk?** BoldDesk is robust! It can handle everything I throw at it and then some. In reality, it will do way more than I've even imagined, and my team keeps adding new features for our clients. It's so easy to set up and get running, and our customers love it, too. They get the best support, and much faster than before. **What do you dislike about BoldDesk?** I haven't found anything wrong with it, yet. And that's after two years of use. **What problems is BoldDesk solving and how is that benefiting you?** It streamlines all of our membership questions, allowing us to support more members with more ease and less time to solution. ### 39. Great tool for Customer Service and Support **Rating:** 5.0/5.0 stars **Reviewed by:** J Roberto O. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2025 **What do you like best about BoldDesk?** The ability to keep track all support issues from our Customers. **What do you dislike about BoldDesk?** Client portal is a little difficult for some of our customers. **What problems is BoldDesk solving and how is that benefiting you?** Communication with our customers regarding support and product improvements issues. ### 40. Ease of use maximum flexibility for the value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about BoldDesk?** The product is very flaexible and will do most anything you need it to do with minimal external work. **What do you dislike about BoldDesk?** It does has some limitatations that will require to be more creative with external tools. I fins this minnimal and the cost value for what you get is a fair tradeoff. **What problems is BoldDesk solving and how is that benefiting you?** Managing tickets and providing synchronization with gitlab issues for our development team. Providing a rich knowledgebase expirence. ### 41. Easy accessible **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** September 30, 2025 **What do you like best about BoldDesk?** Its clean interface and necessary features. **What do you dislike about BoldDesk?** I didn't see any that much dislike as the overall product feels complete. **What problems is BoldDesk solving and how is that benefiting you?** Easy to understand ticket and interaction was easy with the customer. ### 42. Very satisfied! **Rating:** 4.0/5.0 stars **Reviewed by:** Monique S. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about BoldDesk?** BoldDesk has user-friendly interface, quick to teach staff members to use. **What do you dislike about BoldDesk?** Organizing tickets could use some better layouts, but overall everything else is fine. **What problems is BoldDesk solving and how is that benefiting you?** It buys us time to get to all of our clients, knowing our clients get automatically updated on the stages of their support requests. ### 43. It is an afforable user-friendly system to keep track of tasks and assignments **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about BoldDesk?** That I get automated notification emails on any updates on tickets. I can post updates to the tickets that also provide notification emails **What do you dislike about BoldDesk?** I wish there was an easier way to just have a list of all my tickets no matter the status, once tickets are completed, it's hard to go back and find them if needed **What problems is BoldDesk solving and how is that benefiting you?** To keep and manage all tasks in one place ### 44. We are glad to onboard with Bold Desk **Rating:** 4.5/5.0 stars **Reviewed by:** Keh Soon Y. | SVP Services and Digital Transformation, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about BoldDesk?** The interface is friendly, feature rich, easy to use, and quick to deploy. The licensing is simple and suit over needs. **What do you dislike about BoldDesk?** The custom app capability is quite limited. **What problems is BoldDesk solving and how is that benefiting you?** We needed multiple domain and customized form by domain, and sufficient API integration capability. ### 45. BoldDesk is Great solution and easy to use - helped us streamline requests across our teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about BoldDesk?** Ease of implementation and using the interface, It's been a great experience. It's easy for making teams adopt as the interface are less complicated but still feature rich. **What do you dislike about BoldDesk?** Nothing in specific as we have implemented only the initial phase **What problems is BoldDesk solving and how is that benefiting you?** BoldDesk helped us in launching a internal HelpDesk for all teams across regions. This actually is helping teams to move to one channel from multi-channel. ### 46. Simple & Budget Friendly Customer Support Management **Rating:** 5.0/5.0 stars **Reviewed by:** abdullah p. | CTO & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about BoldDesk?** Simple, Easy to Use. Minimal Setup. We went live in a day, No Regret getting started with BoldDesk **What do you dislike about BoldDesk?** We have been using it for almost a year and it serves our need. We haven't ran into any blockers or obstacles. **What problems is BoldDesk solving and how is that benefiting you?** It helps us track customer support tickets ### 47. Fast response and supportive team **Rating:** 4.0/5.0 stars **Reviewed by:** sunil p. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about BoldDesk?** They have a a proactive team. Very supportive and looks into issues promptly and solves them. Open for feedback and changes. Very easy to use and also integration process is simpler. **What do you dislike about BoldDesk?** Some of the features are are missing compared to other tools as the same price point. However they also have many features which are more compared to the other tools. **What problems is BoldDesk solving and how is that benefiting you?** It helps in managing customer issues and tracking. ### 48. So fare it is good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education **Reviewed Date:** October 20, 2025 **What do you like best about BoldDesk?** Simplesity and easy to setup and costumerise. **What do you dislike about BoldDesk?** The translation to danish language is pour. There is a lot of work to do. **What problems is BoldDesk solving and how is that benefiting you?** I hope Bolddesk can be the right alternative to TopDesk witch we are using now. ### 49. Successful move from Zendesk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about BoldDesk?** Easy to use and administer. Teaching agents went very smoothly and we were able to migrate from Zendesk very easily. Their migration team was great to work with and they helped move everything over to meet our regulatory needs as well. **What do you dislike about BoldDesk?** Some of the required fields we don't use (eg. tags), but we can't hide them from the interface. We also can't reorder the system views that we don't need at the top. Customer service has promptly added these to their pipeline, but not sure if they'll get implemented or not. **What problems is BoldDesk solving and how is that benefiting you?** Centralized helpdesk solution for staff to interact with customers ### 50. BoldDesk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about BoldDesk?** Ticket tracking has made it much easier to keep up with requests. We were just using emails prior. **What do you dislike about BoldDesk?** No particular downsides. I have a few pet peeves. **What problems is BoldDesk solving and how is that benefiting you?** Allows our users to contact us for assistance. Easy to use. - [View BoldDesk pricing details and edition comparison](https://www.g2.com/products/bolddesk/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+08%3A52%3A39+-0500&secure%5Bsession_id%5D=32ec1628-00f1-4585-afd8-ddbca107ceda&secure%5Btoken%5D=6314620c15359e5864a0b5601f7b7b7adb0f7abce57e458d746b62400234c1ab&format=llm_user) ## BoldDesk Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Azure DevOps Server](https://www.g2.com/products/azure-devops-server/reviews) - [Bigship](https://www.g2.com/products/bigship/reviews) - [BoldSign](https://www.g2.com/products/boldsign/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Exotel Conversational AI Platform](https://www.g2.com/products/exotel-conversational-ai-platform/reviews) - [Exotel Customer Communication Platform](https://www.g2.com/products/exotel-customer-communication-platform/reviews) - 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[Telegram Prime](https://www.g2.com/products/telegram-prime/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [X](https://www.g2.com/products/x/reviews) ## BoldDesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Data Workflows - Issue Management **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Knowledge Base** - Q & A - Link Sharing - Searchable **Process** - Mentions - Tickets - Macros **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Organization **Customer Support** - Intelligent Search - Suggestions **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Channel** - Security - Omnichannel - Privacy - Anonymity **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Security** - Verification - Role-Based Permission - Public vs Private **Channels** - Email - Social - Live Chat - Phone - Text **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Communication** - Social Features - Tagging - Upload - Comments **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - 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