BoldDesk Reviews & Product Details

It instantly improved the quality, compliance and features of our support desk. Previously we were running an old version of a non-supported custom Django app that no one could modify anymore. BoldDesk is 100x better then that. Social Login also works well for both us and our customers, who use different IDPs. Review collected by and hosted on G2.com.

No complaints really--you should check it out. Review collected by and hosted on G2.com.

the tools and easy to switch between accounts Review collected by and hosted on G2.com.

no nothing at all good stuff and will recommend to others Review collected by and hosted on G2.com.

The system has been handling our tickets and web chats quite well. The onboarding and switch from Hubspot was very easy and seamless. Review collected by and hosted on G2.com.

The chat feature still needs more work. Certain things weren't exactly working the way we thought it would. but seems like it's still in Beta Review collected by and hosted on G2.com.

The solution itself is intuitive, easy to use and allows great flexibility for custom automations which streamline internal processes. Review collected by and hosted on G2.com.

On occasion, it feels like when we request a new feature, it gets declined or push back. I have on a number of occasions had to really press the support team for responses on issues. Review collected by and hosted on G2.com.

Not a fan

very slow

very slow !!!you must open every ticket to view. can you add a description on the homepage view Review collected by and hosted on G2.com.

you must open every ticket to view. can you add a description on the homepage view Review collected by and hosted on G2.com.

BoldDesk is robust! It can handle everything I throw at it and then some. In reality, it will do way more than I've even imagined, and my team keeps adding new features for our clients. It's so easy to set up and get running, and our customers love it, too. They get the best support, and much faster than before. Review collected by and hosted on G2.com.

I haven't found anything wrong with it, yet. And that's after two years of use. Review collected by and hosted on G2.com.

The ability to keep track all support issues from our Customers. Review collected by and hosted on G2.com.

Client portal is a little difficult for some of our customers. Review collected by and hosted on G2.com.

The product is very flexible and will do most anything you need it to do with minimal external work. Review collected by and hosted on G2.com.

It does have some limitations that will require you to be more creative with external tools. I find this minimal and the cost value for what you get is a fair tradeoff. Review collected by and hosted on G2.com.

Its clean interface and necessary features. Review collected by and hosted on G2.com.

I didn't see any that much dislike as the overall product feels complete. Review collected by and hosted on G2.com.

BoldDesk has user-friendly interface, quick to teach staff members to use. Review collected by and hosted on G2.com.

Organizing tickets could use some better layouts, but overall everything else is fine. Review collected by and hosted on G2.com.