I can find the data easily and it help to resolve customer problem asap Review collected by and hosted on G2.com.
Some time there is some disperancy in contacts and companies Review collected by and hosted on G2.com.
The ease of onboarding and the features. Review collected by and hosted on G2.com.
I honestly haven’t found anything yet. Maybe I wish they were in my time zone but other than that nothing. Review collected by and hosted on G2.com.
What I like most about BoldDesk is how easy it is to stay organized and in control. Features like ticket tagging, email summarization, and the ability to merge related tickets save us a lot of time and reduce confusion. The platform is clean, intuitive, and flexible—perfect for managing both client support and internal workflows. It’s become an essential tool for our team. Review collected by and hosted on G2.com.
There isn’t much to dislike, but if I had to mention something, it would be that some advanced customizations or settings take a bit of time to figure out without guidance. While the platform is user-friendly overall, a few areas could benefit from more built-in tooltips or help guides. That said, the support team has always been quick to assist whenever questions come up. Review collected by and hosted on G2.com.
ease of access to the tickets and easy layout Review collected by and hosted on G2.com.
Notification for incoming chats could have been better Review collected by and hosted on G2.com.
It's very intuitive and straight-forward previous helpdesk system I've used in the past don't offer the customization Bolddesk does. Review collected by and hosted on G2.com.
I would like an inventory system add to Bolddesk which would be amazing to connect problematic devices or peripherals when working tickets. Review collected by and hosted on G2.com.
As someone who manages a growing customer support team, finding the right help desk software has been a journey. We recently switched to BoldDesk, and I can confidently say it's been a fantastic decision. It truly feels like a modern, intuitive, and incredibly powerful platform that has significantly improved our workflow and, most importantly, our customer satisfaction. Review collected by and hosted on G2.com.
We appreciate how much we can tailor BoldDesk to our specific business processes. From custom fields in tickets to designing our customer portal, it feels like the software adapts to us, rather than the other way around around. However advanced customization options require some technical expertise to implement effectively. Review collected by and hosted on G2.com.
If you're running a small to mid-sized business and need a help desk solution that strikes the right balance between functionality and simplicity, BoldDesk is worth considering. I find it easy to use, easy to configure and understand. I have used other products that I felt were too 'over the top' for features for a small organization. Cost is very reasonable. Review collected by and hosted on G2.com.
My only complaint about the system is that the end user self service ticket system is not as configurable as I like. It has all the required information that I need but I would like to be able to adjust the look and feel a bit more. Review collected by and hosted on G2.com.
Quick reply option is great for daily use Review collected by and hosted on G2.com.
Trail mail does not get attached correctly always. Forward option is missing. Review collected by and hosted on G2.com.
There is a lot of customizable functionality and staff are very eager to assist with any issues. Review collected by and hosted on G2.com.
The UI is quite busy, its sometimes difficult to see where to go or what button you are looking for. Review collected by and hosted on G2.com.
BoldDesk’s clean and intuitive UI makes it incredibly easy for our team to manage customer support tickets. The automation rules and SLA management help streamline processes and ensure timely responses. Integration with our existing tools like Microsoft Teams and Azure AD was seamless. The reporting dashboards are also insightful and customizable, helping us make data-driven decisions quickly. Review collected by and hosted on G2.com.
While the platform is robust, we found that some advanced reporting features required a bit of a learning curve. Additionally, mobile responsiveness could be improved—especially for agents needing to check ticket statuses on the go. More third-party integrations would be a welcome addition in future updates. Review collected by and hosted on G2.com.
Pricing provided by BoldDesk.
