BoldDesk Reviews & Product Details

Easy to setup and add agents. Tutorials, documentation, and AI tools are readily available to help build out the environment. Non-profit pricing is available for qualifying customers, Microsoft and Google integration for login is supported. UI is clean and intuitive. Performs as expected. Review collected by and hosted on G2.com.

small learning curve when first staring out. Review collected by and hosted on G2.com.

Easy ticket management across different brand centres. Review collected by and hosted on G2.com.

The learning curve seems a bit steep if you’re a beginner with ticketing. Review collected by and hosted on G2.com.

easy setup, ok ok UI, campare to other littel slow, Review collected by and hosted on G2.com.

case age, report intigaration to g sheet is difficult, creating reports also issue. pricing is OK good, Support takes tme next day i useed to get replay, AI not started using Review collected by and hosted on G2.com.

I really like the customer service from BoldDesk; it's excellent. It was also very easy to set up, which was a big plus for me. The automations save me time, and they allow my team to give consistent answers. The pre-canned responses are excellent as well, making our support process more efficient. Additionally, I appreciate the user interface of BoldDesk since it's very easy to use. Review collected by and hosted on G2.com.

I wish the Shopify integration was always visible in the main side panel instead of having to click on apps. Review collected by and hosted on G2.com.

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests.

BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully.

It allows our clients to open and track tickets easily. Every ticket generates an email notification with the details, and clients can also monitor progress through the platform.

The platform excels in documentation as well—we migrated all our documentation to BoldDesk, and the experience of editing and reading the content has been excellent.

Additionally, their customer support is outstanding, providing quick and efficient assistance whenever needed.

If we had to develop everything that BoldDesk offers ourselves, it would have taken us years and a significant investment.

BoldDesk is truly a solution with great cost-benefit. Review collected by and hosted on G2.com.

We don't have any significant issues with the platform.

Any minor challenges we encountered were promptly addressed by the company with solutions that met our needs. Review collected by and hosted on G2.com.

I like that BoldDesk can be used on both my phone and computer. I don't have to sign into a computer to update a ticket; I can do it right from my phone. The initial setup was super easy. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I like how BoldDesk helps in streamlining my support tickets and appreciate its ease of use. The feature that maps tickets and provides real-time updates is incredibly valuable, as it organizes all the tickets in one place. The initial setup was very easy, which is another aspect I enjoyed. Review collected by and hosted on G2.com.

Nothing as such Review collected by and hosted on G2.com.

I find BoldDesk easy to use so far, which is important for efficiently managing customer queries through a ticketing system. The dashboard is particularly good; it functions like an email dashboard, which makes it intuitive and familiar for everyone to use. This familiarity eases the learning curve and enhances usability, enabling us to handle tasks without needing extensive training. The resemblance to widely used email systems streamlines our workflow and makes daily operations smoother. Review collected by and hosted on G2.com.

I find that although the initial setup of BoldDesk was easy, it became complicated as it wasn't working as expected. Review collected by and hosted on G2.com.

Clear, user-friendly, and highly effective. Review collected by and hosted on G2.com.

Poor translation quality, lack of possibilities in term of manual translation/less user-friendly manual translation methods Review collected by and hosted on G2.com.

I like bolddesk Customization: Create personalized customer portals and embed help widgets to match your business needs.

Reports and Analytics: Access interactive dashboards to track customer satisfaction, agent performance, and other critical metrics.

Mobile App: Manage tickets on the go with a fully optimized mobile-friendly platform featuring real-time notifications.

Automation and SLA Management: Streamline workflows with automated processes, SLA rule configurations, and performance monitoring.

Integrations: Connect easily with other tools through APIs, webhooks, and data synchronization capabilities.

Customer Organization Features: Keep track of customer interactions and manage data efficiently.

Security and Compliance: Ensure data protection with encryption and GDPR-compliant features.

Solutions for Different Business Sizes: Features supportive of startups, small businesses, and large enterprises.

Embedded Widgets: Seamlessly capture inquiries from external apps and websites.

Trend Analysis: Uncover operational insights like recurring issues or peak times to improve service quality. Review collected by and hosted on G2.com.

its lower-tier plans, specifically the Scale plan, lack advanced features like AI agent and co-pilot functionalities Review collected by and hosted on G2.com.