BoldDesk Reviews & Product Details

Easy to setup as an admin. Lots of options for customization such as fields in forms that become visible depending on the prior field's answer. Ability to scan QR code in ticket fields. Review collected by and hosted on G2.com.

The initial email notification of a new ticket only contains a hyperlink to the ticket # but not the contents, whereas replies to ticket contain the content. This feature would be helpful for those not in the system and for urgent tickets. Review collected by and hosted on G2.com.

What stands out most about BoldDesk is its clean and intuitive interface, which makes ticket management simple and efficient. It also offers strong automation features, smooth workflow handling, and reliable performance, helping support teams resolve queries faster. Additionally, its customization options and responsive support make it a practical and scalable solution for customer service operations. Review collected by and hosted on G2.com.

One drawback of BoldDesk is that some advanced features that are still limited compared to more mature helpdesk platforms. Review collected by and hosted on G2.com.

Their support team is helpful, fast, and friendly. They keep improving their product continuously, and their pricing is very transparent and fair. Review collected by and hosted on G2.com.

I’d really appreciate an improvement that lets agents see when another agent is currently reviewing or responding to a ticket, so we don’t end up duplicating work. Review collected by and hosted on G2.com.

Honestly, it just makes handling tickets way simpler. Everything is in one place, it’s easy to navigate, and it helps us stay on top of customer queries without things slipping through the cracks. Review collected by and hosted on G2.com.

There aren’t any major issues, but some features could be a bit more intuitive, especially for new users. A smoother onboarding experience would help. Review collected by and hosted on G2.com.

I like BoldDesk because it is easy to use, affordable, and has strong automation features. The omnichannel support and clean ticket management system help manage customer queries efficiently in one place. Review collected by and hosted on G2.com.

Sometimes the interface feels a bit overwhelming for new users, and a few advanced customization and reporting features could be improved compared to more mature help desk tools. Review collected by and hosted on G2.com.

It is simple/user friendly for non tech savvy users Review collected by and hosted on G2.com.

Our onboarding/kick off call did not go well. The speakers were very hard to understand and did not have the agenda I had asked for on my initial call. Review collected by and hosted on G2.com.

So far, I have been pleasantly surprised by Bold Desk. The platform does everything that other ticketing and helpdesk platforms boast, but much more economically. The UI is very comfortable, too. But the star of the show is the excellent sales and support team. Review collected by and hosted on G2.com.

It would be great if we could use API's to integrate our other platforms with BoldDesk. I don't know if this is specific to the other platforms we use or not. Some workarounds make it bearable, though. Review collected by and hosted on G2.com.

BoldDesk stands out for its simple, user-friendly interface and powerful automation. It keeps ticket management efficient while offering strong customization and flexibility. Review collected by and hosted on G2.com.

Some advanced features can feel limited compared to more mature tools, and certain customizations or integrations require extra effort. The reporting and analytics could also be more detailed and flexible. Review collected by and hosted on G2.com.

The flexibility and customization available. Review collected by and hosted on G2.com.

I don't like that you have to add agents in blocks of 25. I wish it had a little more visual depth but for the price, it is understandable. Review collected by and hosted on G2.com.

Modern UI/UX, smooth integration with other applications, robust features, and a helpful non-profit discount. Review collected by and hosted on G2.com.

I've not identified a downside to using BoldDesk. Review collected by and hosted on G2.com.