Blueprint Reviews & Product Details

Automations are great and allow you to just set up a bunch of flows that do the work for you. We really like the post-order check in message that adds a personal touch to every customer's order experience. It's also great to gather some candid feedback. Review collected by and hosted on G2.com.

For the most part we're happy with all the features. We need to do more work to grow our subscriber list to help drive more proactive SMS marketing. For now, the order-related texts serve us well. Review collected by and hosted on G2.com.

Their customer service is really good, they really solve the issues and take constructive feedback on board if they can't. Review collected by and hosted on G2.com.

I think there are some features which could be better, for example the mandatory "you've opted in to our privacy policy " message currently gets sent instantly when a customer messages us for the first time which sometimes causes customers to STOP without giving us a chance to get back to them. If we could delay that by an hour or so, it gives us a chance to respond to feedback whether its positive or negative. Review collected by and hosted on G2.com.

Right after we launched, Blueprint made it possible for us to communicate, engage and start a relationship with our customers in a time when 6-feet apart was the rule. We had initially planned to launch with our hospitality partners only IRL, but due to COVID, we had to quickly pivot to digital-only. We were introduced to Blueprint by one of our most trusted advisers and since then we have run our Hotline with them, which we heavily rely on to this day. Having the ability to offer 1:1 conversations with customers through BP has enabled us to cultivate a customer-forward brand and quickly answer questions, support and hear feedback from our most valued community without the hassle of email and in real-time. Aside from the hotline, we use Blueprint to alert customers when their order is out for delivery (drastically lowering the volume of incoming CX queries) and now reinforce loyalty and LTV thanks to their quick reply features that integrate with our subscription platform. Review collected by and hosted on G2.com.

We are always looking for more automations and features to enhance our customer experience, and Blueprint is ahead of the game. We have a great relationship with their team and know they are working hard on developing tools that allow us to implement our dream strategy, like having a mobile app to take the hotline to the next level. Review collected by and hosted on G2.com.

I love the ability to have 1:1 conversations with my customers, this allows our team to give a 5-star customer experience easily. Automations such as the welcome flow and post order check-in trigger conversations with highly engaged customers and Blueprint allows us to answer customer queries in seconds. Our customers rave about the ease of managing their subscriptions via SMS, and it's saved our support team from processing lots of manual requests.

The support is always in hand if needed. Review collected by and hosted on G2.com.

I would like some more integrations with other tools in our tech stack, such as LoyaltyLion (but I have been told these are in development will be available in 2022!) Review collected by and hosted on G2.com.

Allows us to speak to our customers in a natural way and build loyal fans through genuine interactions. Also allows us to tactically push sales. Review collected by and hosted on G2.com.

It's forever evolving and adding new features which means even if there is something missing, it's usually not for long! Review collected by and hosted on G2.com.

Our ability to segment and drive sales with custom, targeted offers. Review collected by and hosted on G2.com.

The interface isn't always easy to follow - often an extra step to save messaging, etc that isn't intuitive. Review collected by and hosted on G2.com.

Blueprint is a great bit of software. We've been using it to help reduce churn rate among our subscribers and have seen some really positive results so far. Lots of new features coming out and a really helpful team to help get set up/ answer qs etc Review collected by and hosted on G2.com.

It is a bit of an investment so you need to make sure you are using the different features to benefit from it Review collected by and hosted on G2.com.

Blueprint has done a great job adding new features and updating its dashboard. They're always looking for ways to support their customers and are fantastic at communicating new updates and features. Review collected by and hosted on G2.com.

Blueprint is still a little behind different apps but is actively working hard to catch up and be the best SMS provider! I've never seen another company work so hard for their customers. Review collected by and hosted on G2.com.

How easy it is to reply to customers in the portal and how fast you can populate analytics. Review collected by and hosted on G2.com.

It would be ideal if it were directly integrated with Gorgias, our cutomer support help desk. Review collected by and hosted on G2.com.

SMS is a huge part of the CRM conversation, and we are using it to the fullest. We enjoy 1 on 1 conversation, 1 click ordering, and automation capabilities. Review collected by and hosted on G2.com.

The BluePrint rocket has launched, and they are building as they go. The team is receptive to client concerns and works as fast and intelligent as possible. Review collected by and hosted on G2.com.