--- title: Blackbaud eTapestry Reviews meta_title: 'Blackbaud eTapestry Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 103 reviews by the users' company size, role or industry to find out how Blackbaud eTapestry works for a business like yours. aggregate_rating: rating_value: 3.3 review_count: 103 scale: '5' date_modified: '2026-08-04' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Blackbaud eTapestry Reviews **Vendor:** Blackbaud **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 3.3/5.0 **Total Reviews:** 103 ## About Blackbaud eTapestry Blackbaud eTapestry is an affordable, all-in-one donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. More than 6,000 nonprofits and institutions are using eTapestry to efficiently manage and track fundraising performance, engage new supporters, and maximize existing donor relationships. ## Blackbaud eTapestry Reviews ### 1. eTapestry is a great solution for the small nonprofit **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2018 **What do you like best about Blackbaud eTapestry?** Etapestry makes it easy to enter gifts through BBMS. **What do you dislike about Blackbaud eTapestry?** Not so easy to run reports - could be more streamlined. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** My client needed a solution that would be able to have donor and relationship information, and they appreciate the relationship tracking capabilities. ### 2. Etapestry On the Outs **Rating:** 2.0/5.0 stars **Reviewed by:** Cory M. | Americorps Member, Program Development, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about Blackbaud eTapestry?** It's user friendly. It only took me able a month to figure out how to use. Enough storage for all our 22k accounts. Good customer support and client relationship. **What do you dislike about Blackbaud eTapestry?** Etapestry is outdated and there a better options now. There is no way to track process in Etap. For instance, when I am running a report, it is a total guess of what I will end up with. And if it doesn't come out the way out want, you have to dig through your Queries to try to make it right. SLOW. SO SLOW. **Recommendations to others considering Blackbaud eTapestry:** Upgrade. There are better options than Etap **What problems is Blackbaud eTapestry solving and how is that benefiting you?** Account Tracking, Money Tracking, Gift Processing. For Gift Processing, the "Journal" aspect is very clean and easy to use. ### 3. Mostly positive - technical issues **Rating:** 3.5/5.0 stars **Reviewed by:** David D. | Administration / IT, Fund-Raising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2017 **What do you like best about Blackbaud eTapestry?** Online database is easily accessible by all our fundraising and marketing staff. **What do you dislike about Blackbaud eTapestry?** We have had an ongoing problem where bulk marketing emails sent out using the eTapestry system will automatically be marked as junk by some mail servers. In our case it was Microsoft domains, especially those using the Office 365 system. This was solved but only after two lost months mail outs, the solution turned out to be simple once the right person in customer support was eventually tapped with our issue. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** eTapestry give us a flexible method to mine our contacts for targeted communication. It also keeps us abreast of our donors, contact history and trends. Even with the [solved] technical issues, it is still a good system overall. ### 4. Excellent CRM with Low Cost **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2017 **What do you like best about Blackbaud eTapestry?** Etapestry allows the user(s) a lot of flexibility in creating user defined fields which means there are a LOT of options for customization. My organization switched from another CRM and the transition process was very easy. Customer support and training available are both excellent. **What do you dislike about Blackbaud eTapestry?** The query tool's functionality is good, but the system can't deal with overly complex queries. I would like to be able to do more comparison of two things without having build multiple parent/child queries. **Recommendations to others considering Blackbaud eTapestry:** Make sure your data is clean before migrating. The system can tell you a lot about your constituents, but only if you have good info for it to pull from. The cost for a subscription to Blackbaud University so that you can take the training webinars is well worth it. These were extremely helpful in setting up our database to track the information we need and in creating ease of use for staff. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** My nonprofit uses eTapestry to track our members, donations, and general contact info for about 2,800 individuals and families. ### 5. ETapistry - a well supported product. **Rating:** 4.0/5.0 stars **Reviewed by:** Larry F. | Office Manager, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2017 **What do you like best about Blackbaud eTapestry?** The learning curve is easy for new users. Users that have never used it find it's quite easy to get up and running with a minimum of hand holding. There are lots of training videos to help get started. **What do you dislike about Blackbaud eTapestry?** The query system although user friendly is somewhat limited when compared to programs like Raiser's Edge. I must admit that they've made lots of improvements. **Recommendations to others considering Blackbaud eTapestry:** ETapistry has really great customer service. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** Useful for non-profits. Has an option for address correction via the postal service. Helps mailings to be accurate. It does have an ecommerce add-on which is easy to use, although it is not as robust as some may like. ### 6. Great for small and large companies **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2018 **What do you like best about Blackbaud eTapestry?** Can be easily customized to fit our exact needs. **What do you dislike about Blackbaud eTapestry?** Pulling queries and lists can get a bit tricky. **Recommendations to others considering Blackbaud eTapestry:** eTapestry offers a wide variety of options for companies to use. All of these tools are great, however, not everyone needs all of them. Make sure you only get what you need! **What problems is Blackbaud eTapestry solving and how is that benefiting you?** We are using eTapestry to keep our organization's information organized, up-to-date and easily accessible. We have realized that by have these capabilities we are able to operate more efficiently with more accurate information. ### 7. Review of eTapestry **Rating:** 3.5/5.0 stars **Reviewed by:** Emily R. | Community Impact Associate, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2017 **What do you like best about Blackbaud eTapestry?** This was great tool for helping an up and coming nonprofit get started in donor management and increase their fundraising capacity. We did not have any other tools to help us keep track of our fundraising efforts, and this one was cost-effective for us to get our start into donor tracking. We were getting ready to launch a capital campaign and having eTapestry let us get our ducks in a row and set a plan of attack. **What do you dislike about Blackbaud eTapestry?** The functions seemed very limited compared to what else is on the market. I don't think there is a donor management tool out there that works 100% of the time, but this one definitely had some holes. There are definitely times when I wish we had had more bells and whistles so that we could have better capitalized on the resources available to us. I feel like sometimes information got hidden and we weren't able to find it or other team members wouldn't be able to access it. **Recommendations to others considering Blackbaud eTapestry:** Make sure you list out everything you need from a software before you settle on one. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** We were finally able to start tracking what we were doing and what the results were instead of trying to keep up with an excel sheet or a GoogleSheet. ### 8. Extremely easy to use and track fundraising in real time **Rating:** 4.5/5.0 stars **Reviewed by:** Caressa O. | Assistant Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2017 **What do you like best about Blackbaud eTapestry?** I like the fact that I can track our fundraising in real time and do not have to wait for updates. I can also easily set up new campaigns. It is also very convenient cause i track my efforts even from home! It never has to stop. **What do you dislike about Blackbaud eTapestry?** Customer service. i think they could greatly improve on customer service. I don't think paying extra for help is right. You have to pay for pre-made reports which is not acceptable. I think if they improve on those features, it should be much better for users. **Recommendations to others considering Blackbaud eTapestry:** If you want to track your fundraising and donations in the same place. It also helps you to track it from any device or any location. Great tool for non-profits! **What problems is Blackbaud eTapestry solving and how is that benefiting you?** Easy to track donations and fundraising. Easy to use. Anyone in the organization with access can easily use this service even with limited technical abilities. ### 9. Good for a small non-profit **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2018 **What do you like best about Blackbaud eTapestry?** The price and the ease of use. It serves all of our main purposes and is much better than an excel spreadsheet! **What do you dislike about Blackbaud eTapestry?** The reporting could be improved. You have to do a lot of the manipulation yourself. **Recommendations to others considering Blackbaud eTapestry:** This is a solid fundraising database management software. It works well for this small non-profit. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** We use eTapestry as our primary information storage for all donors, Board members and event registrants. It has helped us keep up with our audiences and effectively target new donors. ### 10. Been using eTapestry for about 10 years **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2017 **What do you like best about Blackbaud eTapestry?** Ease of running queries and reports, and mail merges. I like that we can design a donor page that mirrors our website but uses their credit card processing. I like that it is web-based so I can use it from my home office or in the office. **What do you dislike about Blackbaud eTapestry?** Over the years, I feel like the annual fee becomes less cost effective than if we had been able to purchase a donor database (however we were not in a position to do that). I also don't like that the costs increase with the number of accounts we have. **Recommendations to others considering Blackbaud eTapestry:** If you do not have the funds to purchase a donor database that required a one-time purchase fee, eTapestry is a great option. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** We were using a very difficult to use web-based donor database. eTapestry made everything easier. We track donations easier, run reports easier, can mail merge letters and envelopes, and keep notes within donor records. It also allowed us to create a donations page on our website and manage monthly recurring donations. ### 11. ETapestry review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2018 **What do you like best about Blackbaud eTapestry?** The reporting features are quite advanced. **What do you dislike about Blackbaud eTapestry?** The whole system is very clunky and nothing comes intuitively. Difficult to navigate which requires the user having to contact customer support several times. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** Helps identify trends through reporting to find specific data. ### 12. Etapestry review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2018 **What do you like best about Blackbaud eTapestry?** It has the capability to do a lot, and is really flexible. **What do you dislike about Blackbaud eTapestry?** Every query, report, and process needs to be built from scratch. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** Storing our donor data. ### 13. Has potential, but doesn't perform like we'd like it to as an organization **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2017 **What do you like best about Blackbaud eTapestry?** Contact reports (or journal entries) are user friendly and easy to input. It's also somewhat easy to pull email lists and mailing lists based on constituency. The dashboard has been something we've tried to utilize as an organization, but haven't been able to fully incorporate it into our everyday fundraising practices. **What do you dislike about Blackbaud eTapestry?** The wealth screening or etap rating of a donor is not reliable. We can't easily different types of wealth screening data from other vendors. Perhaps most importantly, the email system that's accompanies etapestry is not something we feel comfortable sending to donors so we use Mail Chimp instead. **Recommendations to others considering Blackbaud eTapestry:** We are switching from etapestry to another donor management software that better suits our needs, because we have not been satisfied with etapestry's abilities. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** It helps us track our donor gifts and processing those gifts to keep accurate donor records. While we utilize contact reports to ensure donors are being cultivated well, beyond keeping records of contacts, etapestry doesn't help us with 'moves management' (for example, next actions and when we should reach out to current donors based on who is that particular donor's solicitor). ### 14. eTapestry great for new non-profits **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2017 **What do you like best about Blackbaud eTapestry?** The software is very easy to use and has many integrated features to streamline many processes. The online integration and the built-in payment processing is very easy to use and the merchant rates are very fair compared to the industry. **What do you dislike about Blackbaud eTapestry?** Like many Blackbaud products, customer service for support is very lacking. Generally they just send you links to read yourself. **Recommendations to others considering Blackbaud eTapestry:** The implementation consultant wasn't very helpful, if you can find a outside consultant to help you implement the database, that may be a better route. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** We were not using a donor database before and managing donors was done manually in spreadsheets. This has streamlined many processes including reconciling with the accounting department. ### 15. eTapestry **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2017 **What do you like best about Blackbaud eTapestry?** I love how easy it is to create DIY forms. We use forms for scholarship applications, grant applications, and student registrations. **What do you dislike about Blackbaud eTapestry?** It is really difficult to upload people into the database from a file. You have to code the categories. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** We are solving not having to remember clients and customers emails, addresses, when they gradudated, email changes, etc. It's super helpful that this platform exists so we can easily search records. ### 16. Small non-profit delighted with eTapestry **Rating:** 5.0/5.0 stars **Reviewed by:** Jon C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Blackbaud eTapestry?** The responsiveness and quality of their chat help desk. In addition the knowledge based community. **What do you dislike about Blackbaud eTapestry?** The cost associated with some of the functions not needed for the size of our organization. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** Membership and Donor Management ### 17. Affrodable Powerful Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2018 **What do you like best about Blackbaud eTapestry?** online ability to collect payments for events, donations, and membership and easily creating online forms to connect with our website **What do you dislike about Blackbaud eTapestry?** online support only, paid extra for phone support **Recommendations to others considering Blackbaud eTapestry:** try a test drive before committing to a plan. lots of cool functions but may seem complicated for those who do not need all that much **What problems is Blackbaud eTapestry solving and how is that benefiting you?** collecting, processing payments online and storing them in 1 central place to manage renewal and thank u letters ### 18. Great for a small org with a small budget **Rating:** 3.0/5.0 stars **Reviewed by:** Jennifer N. | Manager, Development and Communications , Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2017 **What do you like best about Blackbaud eTapestry?** It is great for small organizations. Great. For smaller budgets. **What do you dislike about Blackbaud eTapestry?** Reporting functions could be a little better. **Recommendations to others considering Blackbaud eTapestry:** Do as much training as possible. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** We are solving the issue of having no donor database, managing donor information has been a great help. ### 19. Logical and Accurate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about Blackbaud eTapestry?** It's accurate, fast, logical, and maybe best of all it was created by a fundraiser for fundraisers. I also really like their tech support. **What do you dislike about Blackbaud eTapestry?** I find it difficult to correct data that has been saved in the personal information fields. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** It provides me with patterns of giving, which I really like. ### 20. works ok, but a bit pricey **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2018 **What do you like best about Blackbaud eTapestry?** good reports and lots of tips on how to use on youtube and other sources **What do you dislike about Blackbaud eTapestry?** its pricey, and i wish it had more flexibility in set up and design **Recommendations to others considering Blackbaud eTapestry:** review all the products out there before deciding - there are lots of options **What problems is Blackbaud eTapestry solving and how is that benefiting you?** tracking donors and mailing list ### 21. Excellent, easy to use software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2017 **What do you like best about Blackbaud eTapestry?** It doesn't have any functions missing that I need. It's user-friendly. Even scheduling and pulling reports is pretty easy. **What do you dislike about Blackbaud eTapestry?** I don't like how often it makes you change your password. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** It's helping us bring in more donations and track them faster. ### 22. Blackbaud-Best In Class Always! **Rating:** 4.0/5.0 stars **Reviewed by:** Jackie A. | Associate Director of Advancement, Fund-Raising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2016 **What do you like best about Blackbaud eTapestry?** This software is very easy to use and it is also intuitive. There isn't much of a learning curve when it comes to this software, especially if you are used to more complicated CRMs. However, for a small nonprofit, without many fundraising campaigns/constituent segments, I would recommend this product. The support line is always helpful and if the support specialist can't help you, they will find the answer...all the way up to the product engineers if necessary. The best part about working with Blackbaud is that the company truly belives in your mission; they are there to help you leverage technology to meet your missional goals. **What do you dislike about Blackbaud eTapestry?** Compared to other Blackbaud products/other CRMs, it is very linear. I wouldn't recommend this software if you have lots of constituents and many constituent segments. The reporting features are very basic, which can be a help or a hindrance. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** It effectively keeps track of constituents. It also provides an integrated platform between the online and offline word. Thus making constituent communications timely, accurate and up to date. ### 23. A great source for medium nonprofits! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2017 **What do you like best about Blackbaud eTapestry?** It's great because it can be accessed from any device and is super easy to use. **What do you dislike about Blackbaud eTapestry?** I didn't appreciate their customer service, or lack thereof. I didn't seem to get good guidance from them. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** We are realizing how to analyze our fundraising efforts in a clear cut way which we haven't been able to visualize before. ### 24. Mid-Size Nonprofit Use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2016 **What do you like best about Blackbaud eTapestry?** eTapestry is relatively user-friendly. For the size of our organization it fits our current needs. It enables you to pull reports based on various user defined fields, track gifts, manage correspondence (both hard mail & electronic mail), and track contacts between constituents. **What do you dislike about Blackbaud eTapestry?** Some of the functionality is limited. It is somewhat difficult to import external lists into the system. Similarly, it is a little tough to customize the user defined fields eTapestry provides you with. **Recommendations to others considering Blackbaud eTapestry:** It is useful for a mid-size organization. However, it does not interface other software/sites as often as other products do. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** In the past year we have been trying to make more of a point to segment our donors for correspondence and gift solicitation by grouping them into various categories based on location, gift history, and length of giving. We've also been tracking more of our email correspondence: how many donors opted out, how many opened the email, how many clicked on links within the email, etc. ### 25. eTapestry review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2017 **What do you like best about Blackbaud eTapestry?** Donor organization for keeping track of donor dollars **What do you dislike about Blackbaud eTapestry?** Queries, complicated reoccuring gift updating **What problems is Blackbaud eTapestry solving and how is that benefiting you?** Organization donors and ease of proper donor thank yous ### 26. Good donor management and communication resource, if a bit clunky **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2016 **What do you like best about Blackbaud eTapestry?** Auto features to send reports to donors, curated reports, industry standard, provides most of the functionality needed. The team is very easy to work with and the support is quite quick, although having a dedicated helpline would be very helpful. Also the mobile pay unit is wonderful, but it doesn't sync with the online donation tracker and requires us to do so manually. **What do you dislike about Blackbaud eTapestry?** Doesn't allow for impact reports or measurement tracking, difficult to double as CRM for community partners/supporters, difficult to use to track clients and paid schools, time consuming to input data especially when it's collected from a secondary source. There are a lot of disconnects between the different levels of functionality which can make it difficult to use at times (re the mobile pay unit, etc.). Also the layouts for the communication can be clunky and confusing, especially when adding pictures or graphics. Would be nice to be able to schedule posts or create reports automatically from school data but that functionality doesn't exist due to limited entries allowed. **Recommendations to others considering Blackbaud eTapestry:** Please include functionality for impact reports, M&E, and make it easier/quicker for us to input data. Using limited internet in developing countries where we work the system is often slow and extremely difficult to utilize. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** Reduced time and increased accuracy of sending reports, donors are happier. Easier use of communication tools but difficult to create the needed mini-listservs. Much easier to manage current and previous donors. ### 27. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle G. | Marketing and Communications Manager, Primary/Secondary Education, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2016 **What do you like best about Blackbaud eTapestry?** Not only is it likely that I would recommend eTapestry to friends or colleagues, it is definite- I already have many times. Having used other CRM/fundraising software, I feel totally confident in recommending eTapestry for its intuitive and flexible layout, excellent series of training videos, powerful querying and reporting abilities, and truly top notch customer service- seriously, the folks on the other end of the eTapestry help chat window have saved me so much time and frustration since we switched to eTapestry a couple of years ago. **What do you dislike about Blackbaud eTapestry?** One thing we haven't figured out yet is how to track submissions of embedded eTapestry DIY forms using Google Analytics, but that might be on our end. It would also be nice if Merchant Services didn't have to be a separate service with different log-ins, but I also get why it is the way it is. Finally, pledge handling is a bit of a problem-- when our multi-year donors try to pay a pledge online, it comes into the system as a new gift, rather than a pledge payment. Not sure how to fix this but it's a drag to go and fix each record as it's created. **Recommendations to others considering Blackbaud eTapestry:** Ask them for a demo! Through video chat, they can walk you through the whole system and you can really get a sense of what's possible and how well it will work not only for your organization, but for the individuals who will be using it on a regular basis. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** My organization switched to eTapestry when we adopted a new fundraising model that required us to collect, track, and report on large quantities of information that our old database was just not equipped to handle. Since the switch, eTapestry has supported our efforts to successfully increase our individual giving significantly. ### 28. Great service, great support, superior software! **Rating:** 4.5/5.0 stars **Reviewed by:** Kylie P. | Administrative/Communications Assistant, Writing and Editing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2016 **What do you like best about Blackbaud eTapestry?** The absolute best thing about eTapestry thus far has been the customer support. 6-hour webinar training, countless demonstration videos, and an entire KnowledgeBase of instructional articles combined with their excellent phone and email support makes eTapestry so easy to use. **What do you dislike about Blackbaud eTapestry?** One thing I dislike about eTapestry is that is not not very aesthetically pleasing. Very basic layout, minimal colors, and a very boring font make it not super fun to look at for hours a day. That being said, I can see that the "bare" look of the eTapestry can be beneficial to those who may not be very familiar with the software and may not be able to navigate easily otherwise. **Recommendations to others considering Blackbaud eTapestry:** Shop around, if you must, but you will almost certainly choose eTapestry in the end. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** eTapestry is keeping my organization ORGANIZED. With eTapestry, we are able to have all of our information in once place and easily accessible. ### 29. Easy web-access but need a degree to figure out how to run a report. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2016 **What do you like best about Blackbaud eTapestry?** Easy to get on since it's all web-based. Easy control from an administrator's point of view. From a user's point of view it's great if you have specific training, however, no formal training and the software is not always user intuitive. Their customer service department were always really helpful; really took the time. Live chat was helpful too because you could get the transcript of the conversation, that often had step-by-step instructions, and save it for future reference. **What do you dislike about Blackbaud eTapestry?** Way, way too many variables to produce a report -- I had to call customer service because settings are not user-intuitive and although they offer training videos, it's not the same. You really do need to take a class to really learn how the software works. Very confusing to run reports in a nutshell. Almost like you need a degree at times to fully utilize everything the software is capable of. Also, they lock you into a contract. Live chat was sometimes (depending on time of day) with someone in India. If you wanted to talk to someone in the U.S., you had to call their office by 4pm EST. When you work in Alaska, that means 12 noon. **Recommendations to others considering Blackbaud eTapestry:** My company used eTapestry from 2006-2015. To make it easier on staff, we switched to a Sage product called Abila FR50 in December 2015 which really simplified things and it wasn't a ridiculous process to run reports. It really depends, if you have a way to really train the staff using it outside of the video training modules, that may really help. With my company being in a non-profit agency Alaska, and the system originally purchased 9 years ago, it wasn't financially feasible for us to fly someone up or fly our people to get training on the software. We were just told to do the training on our own. I used the software only for about a year when I joined the agency, so I can't give much information about the experience of having the software implemented, I just know how and when it was implemented. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** Our business is actually a non-profit, so we relied on this software to manage all our donors, sponsors, etc. The software manages donor dollars well; but human error from previous staff made things difficult to really have accurate data available. It kept the donation records for our non-profit for years but just too cumbersome and time-consuming for our staff to effectively and efficiently use it. ### 30. Dense interface; excellent customer support **Rating:** 2.5/5.0 stars **Reviewed by:** Ebony A. | Senior Manager, Development and Events, Philanthropy, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2016 **What do you like best about Blackbaud eTapestry?** The customer support staff has always been incredibly responsive and clear in their directions -- which is a godsend, really! The user interface for eTapestry can be a bit intimidating to a beginner, and it's not always immediately apparent how to complete some fundamental tasks (financial reporting on events, etc). I've always found the staff very eager to help and very useful. **What do you dislike about Blackbaud eTapestry?** To be honest, I'd like more variety in cart templates that are available; the ones we have access to are a bit "blocky" and stale. They do the job, but visually, they're not particularly exciting for users. **Recommendations to others considering Blackbaud eTapestry:** Take advantage of the customer support team -- they are there to help! **What problems is Blackbaud eTapestry solving and how is that benefiting you?** It's wonderful to have a single database with contact info for anyone who has ever interacted with our Foundation on any level. We haven't quite stopped using Constant Contact yet, but I suspect that we will, at some point. There's no need to maintain 2 separate systems for external communications when eTapestry can handle all of that as well as our shopping cart, etc. ### 31. Great customer service, extremely difficult user interface **Rating:** 1.5/5.0 stars **Reviewed by:** Nazanin Y. | Communications and Outreach Coordinator, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2015 **What do you like best about Blackbaud eTapestry?** The chat support with etapestry is amazing. I always get the help I need and they are gracious enough to help me navigate their difficult system. **What do you dislike about Blackbaud eTapestry?** Etapestry has a very difficult user interface. I think that for as much as you pay for the database services pulling reports on donor information should be much easier. Its really frustrating that I have to go through so many steps. This is not a huge part of my job so I often need to get help from their chat support who always help but I think they need to change this. Etap is also not very modern looking. Even their customized skin options are not aesthetically pleasing. This may not seem like a big deal but donors are more likely to donate to a "pretty page" and one that looks modern like the organization's website. The donation and peer to peer pages have lots of limitations that people using them often complain about to us. Etap should consider adding modern features that lots of other companies offer such as complete customization of donation pages, donating birthday option, donating in honor of someone etc. **Recommendations to others considering Blackbaud eTapestry:** I would recommend fully taking advantage of the chat support. I would also clean up the reporting and not have multiple people create several reports which can make it very confusing. I think that users who can, upgrade to the customized skin as it seems like it will look more integrated into websites. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** The peer to peer fundraising platform, although not modern and sometimes difficult does allow for people to fundraise for our organization. It is useful once I can navigate it to get donor information. The system is very frustrating sometimes but in the end we are able to raise money. I think we can raise more money if some of the limitations were gone but it gets the job done. ### 32. eTapestry and the small to mid-sized non-profit **Rating:** 4.5/5.0 stars **Reviewed by:** Vonnie D. | Advancement Database Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2015 **What do you like best about Blackbaud eTapestry?** eTapestry was ahead of the game at the time we began using this web-hosted database in 2002. The access it gave our fundraisers while on the road was great, and its user-friendly approach was great for all of our data needs. Also, it grew and developed along with us! The tech support is wonderful and the developers LISTEN to their clients, thereby continually improving their offering. Data entry is a breeze, and visually, the site is easy on the eyes! Reports and exports are also fairly intuitive and nicely laid out. **What do you dislike about Blackbaud eTapestry?** Entering an account in eTapestry is easy, but in order to send to people jointly, you have to create a "Joint persona," and if you ever change the address on one, you have to manually change it on both. I'm not sure if they've fixed this, but it can cause grief if a data entry assistant does not remember to do this. Some aspects of Moves Management with donors are not as easy to implement at this time as perhaps another Blackbaud offering such as Raiser's Edge. **Recommendations to others considering Blackbaud eTapestry:** I thoroughly enjoyed working with data as an eTapestry user. The product continues to develop and get better each year. The developers listen to their clients and take complaints and suggestions seriously, actively responding with great solutions. eTapestry is "easy on the eyes" and user-friendly. If you are a small to mid-sized (or even a good-sized) non-profit, you will find this database to be a great solution for your office and for the field. It is accessible anywhere and yet keeps your data secure. And tech support is always there to answer questions! **What problems is Blackbaud eTapestry solving and how is that benefiting you?** Business problems solved: personal fundraising pages are easy to set up, thereby giving students in our university the ability to share their mission projects and $ goals and inspire donors on Facebook, Twitter and other social media sites. Benefits: Availability of data wherever you may be! On the road or in the office, the data is accessible when you need it. ### 33. eTapestry Review from Non-Profit Professional **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2015 **What do you like best about Blackbaud eTapestry?** The best part of eTapestry seems to be the dashboard. I like that I can view recent gifts and see the progress of our goals, like new donors and fundraising. **What do you dislike about Blackbaud eTapestry?** The interface is quite un-intuitive. Despite being able to create custom reports, it is impossible to recreate and add to standard reports which would very useful. Reporting/ Querying in itself is also a major issue. Again, for being so customizable, the interface does not make it easy to use which has disrupted workflow times despite being a cloud technology. As such you would expect a large community for support in forums and blogs. Alas, you will find nothing useful to your particular problem. In fact, eTapestry/ Blackboard had shut down the eTap forum for sometime. That is madness! Aside from the lack of informative guides or dialogue from users, you will find little support from eTapestry. At times they have no idea of the issues appearing in the database. **Recommendations to others considering Blackbaud eTapestry:** I recommend you familiarize yourself with Excel. You'll end up doing most of your work on an exported Excel spreadsheet. I also recommend not using eTapestry. Blackbaud does an excellent job of conducting surveys/ research for fundraising, but this particular CRM is deplorable. To drive the idea home even more, I will describe reporting as such: in order to retrieve the data you want from the database, you essentially have to tell eTapestry what the very data you are looking for is. That defeats the purpose of having a searchable database. Not all fields are searchable, like notes which is very annoying when you are trying to cultivate relationships. Salesforce, excel, access, all are better alternatives. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** I am trying to find out who my donors are. We also use the database to track volunteers. We can't "realize" these people because of poor data input. Unfortunately, the data before my time was not well-maintained. This is no fault of eTapestry. Although the roughness of use may have contributed to the lack to updating. People dont like working with poor products. ### 34. Good software and good support. Takes a bit of training if you haven't used anything like it before. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Philanthropy | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2015 **What do you like best about Blackbaud eTapestry?** The best thing about eTapestry is the phone support provided by eTapestry's parent company, Blackbaud. They've helped me to navigate through tricky reports and queries to produce the results I desire. The interface is simple and easy to navigate, and allows you to collect a wide variety of data. **What do you dislike about Blackbaud eTapestry?** The biggest challenge for me has been the process of importing data. It has taken much time to find the solution to the problem we were having with data becoming duplicated within the system due to the import process. eTapestry support has proven to be a good help with this issue. The more I learn about the import process, the more I see that the problem would probably be true with many other similar software. **Recommendations to others considering Blackbaud eTapestry:** I would very highly recommend subscribing to eTapestry phone support.. the value the techs provide when you're stuck with a problem is worth every dollar. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** We are able to capture staff-donor relationships and contact made with donors, as well as all donor giving. This provides a platform for us to strategically fundraise and keep all staff members up to date on donor relations. ### 35. Used it as an intern in a development office at a Non-Proft. **Rating:** 4.5/5.0 stars **Reviewed by:** Gilles S. | Graduate Assistant - Student Involvement and Engagement & Summer Housing, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2015 **What do you like best about Blackbaud eTapestry?** The system itself was pretty intuitive, it had the capacity to be able to store a lot of information. There were intuitive routes when submitting information that saved you time (when you would usually have to source a link from a main bar or window, which you could still do). **What do you dislike about Blackbaud eTapestry?** The UI, aesthetically, seemed a bit outdated (circa 2011). However, I wasn't going to complain about UI when it was a less expensive program. Also, the ways you had to made a 'married' couple was problematic considering it was very gendered (and we were working with a Gay population). Perhaps they've fixed that since then. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** We were working with a list of ongoing donors and clients of the non-profit. With how much of a tight ship the non-profit was running, it was a really nice cheap alternative to more expensive programs/systems that perform the same function. eTapestry just asked you to do a bit more on the person end, which we were able to accomplish. ### 36. Adequate Fundraising Database for Small to Medium Sized Organizations **Rating:** 3.0/5.0 stars **Reviewed by:** Dave P. | Associate Director of Development Operations, Non-Profit Organization Management, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2015 **What do you like best about Blackbaud eTapestry?** - easy to access (via any web browser) - data stored in the cloud - DIY forms **What do you dislike about Blackbaud eTapestry?** - inability to capture certain biographical info such as the Title (ie Mr.) - Convoluted user interface to run simple queries and exports - Lacks comprehensive fields/tables to capture relationship, prospect, and action information - The entire database is just too basic for a large organization **Recommendations to others considering Blackbaud eTapestry:** It's a product that's not design to scale. If you're a small organization, this is a great product because it doesn't require an in-house IT help because it's easily accessible via web browser and the data is stored in the cloud. It's relatively easy to use, but overall, it's missing some key features that most mid to large sized organizations need to comprehensively track and manage their prospects and donors. It's relatively affordable for most organizations but if an organization is growing and wants to scale, then look elsewhere such as the Raiser's Edge. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** - Capturing donor bio and info - Store and pull mailing lists - Pull basic analytical fundraising reports ### 37. Great Tool for the Well-trained Fundraiser/CRM Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2015 **What do you like best about Blackbaud eTapestry?** 1) It's a web-based software so you can access information anywhere. 2) It's one of the most aesthetically pleasing CRMs I've come across. 3) The features of eTapestry are endless. If you have a question as to whether or not eTapestry can do what you want, it more than likely can. **What do you dislike about Blackbaud eTapestry?** 1) Steep learning curve on queries. eTapestry can pull any type of report imaginable, however, you need to be well-trained in querying & reporting. 2) Expensive! eTapestry charges a lot for each module you add to your database. Even customer service via phone. You have to pay extra to speak with someone on the phone where most CRMs will actually include this service with any account without paying extra. **Recommendations to others considering Blackbaud eTapestry:** Before purchasing this software, I recommend your organization evaluate just how much you want to do with it. eTapestry has a lot to offer but you pay the price for it. You must decide if you have the manpower and the time to invest in this software to get the value. If you're a small nonprofit and you don't plan on doing much outside of keeping basic donor information & gifts, maybe continue your CRM research. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** Our organization is quite unique where we, being a nonprofit, actually serve several other nonprofits. eTapestry allows us to organize all our donor information & gifts and well as our partner organization's donors & gifts. We utilize eTapestry's eCart feature where we can set up registration for fee-based events and send separate registration links to people interested in registering for a particular event. It's neat feature and that's very versatile. ### 38. Decent Middle of the Road Donor Database Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2015 **What do you like best about Blackbaud eTapestry?** I really appreciate the simplicity of running queries. I can get very targeted results each time without worrying about someone being left off. I also like the standard reports that come with the system. Overall, its a solid system. It doesn't have the bells and whistles of Raiser's Edge, but isn't a nightmare like Result's Plus. It's basically the Honda of donor databases. Nothing flashy, but reliable. **What do you dislike about Blackbaud eTapestry?** Minor, but I dislike the donor info layout. It's a little bit clunky of a snapshot, especially compared to other programs. I also don't like that I can't opeb multiple tabs on my browser with different donors. It brings you back to the home screen when you do this. Super frustrating. **Recommendations to others considering Blackbaud eTapestry:** It's a good middle of the road product. Don't expect lots of flash, but do expect good, solid results you don't have to worry about. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** This is a great program for us to track donors and retention. It's easy to run report and identify key donors in a few clicks. ### 39. Fan of the new interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Blackbaud eTapestry?** I appreciate that everything you need is under one account. **What do you dislike about Blackbaud eTapestry?** It is often difficult to pull reports when looking for specifics. **Recommendations to others considering Blackbaud eTapestry:** Take the time to use the support portal and watch the tutorials. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** Tracking our donor database and prospective supporters of our organization. ### 40. eTapestry, Great to Get Up & Going **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2016 **What do you like best about Blackbaud eTapestry?** The ease of use in eTapestry is great for new users and those new to utilizing fundraising software. Very intuitive tool. **What do you dislike about Blackbaud eTapestry?** There use to be functionality that was free up to so many users and/or folks entered as donors. It was a handy way to get use to the system without the fear of paying for something you might not utilize. It was a great gateway to invest nothing upfront, discover the benefits and then invest. Now there is a 30 day free option, but as you may know, in nonprofits, depending on the size and scope of what is going on it is easy to see 30 days slip away prior to being able to dig into, load info and use the system. **Recommendations to others considering Blackbaud eTapestry:** Check out your needs, your numbers (both donors and how much you want to invest) as well as the experience of whomever will be in charge of using the product, along with their comfortability of use. Depending on the amount of donors you enter and your additional needs the tool can be expensive, so make sure if you proceed you utilize all it has to offer. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** While using eTapestry it allowed for more pro-active fundraisng and gave us the benefit of engaging donors, keeping them on and taking them to the next level. ### 41. eTapestry is an amazing resource for tracking donors **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda H. | Grants Manager, Performing Arts, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2015 **What do you like best about Blackbaud eTapestry?** eTapestry is an amazing resource for fundraisers. The reporting system was comprehensive and allows users to create comprehensive reports on donor information from giving data to geographic location. The support staff at eTapestry were always available, via telephone or instant message on the site, when needed to answer any troubleshooting questions. **What do you dislike about Blackbaud eTapestry?** The only problem I ran into was in doing mass updates to payment schedules. But, the support staff were ready and willing to help problem solve and also offered to do the update for a fee. **Recommendations to others considering Blackbaud eTapestry:** I recommend eTapestry for individual fundraisers with a mid-size donor group. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** When I used eTapestry, I was an individual giving fundraiser. I was able to track donor habits, ensure I tracked solicitations to donors, thanked donors, and managed campaigns. ### 42. eTapestry - Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2015 **What do you like best about Blackbaud eTapestry?** I used eTapestry for almost 8 years with my last job. I would say that eTapestry excels at their customer support. Most of the time I would submit issues via their chat box which was always welcome with a friendly response. They would hang in with me for the longest time when I had complex issues I wanted help with. Occasionally I would call, but the chat is the best. I would then get an email with the full chat conversation that I could then refer back to. I also like the DIY (Do It Yourself) forms. And of course, the support chat helped me alot in figuring out new forms. **What do you dislike about Blackbaud eTapestry?** I think all data bases require a lot of work, so that's a given. **Recommendations to others considering Blackbaud eTapestry:** I think you need to assign someone who is the main person in charge and most of their job is dedicated to managing the database. I am now working for another organization that does not use eTapestry. They already had a donor database that was well established. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** With eTapestry, I was able to manage donors, send email blasts, create create online forms. ### 43. Easy to use. Easy to learn, very user friendly! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2015 **What do you like best about Blackbaud eTapestry?** I like how you can easily add donors, generate reports, keep a log of their donation, begin campaigns to set up a goal. I also appreciate how user friendly the program is. It is very easy to learn. **What do you dislike about Blackbaud eTapestry?** Queries to make and generate reports a slightly complicated. A simplified version or more learning modules as to how to best maximize this program would be wonderful. Additionally, when generating mailings, sometimes when someone is marked as deceased do not mail, etc. It sometimes still includes that person. Perhaps there should be a section where you can archive deceased patrons. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** Keeping track of memberships and membership data, as well as donors for our non-profit institution. It is a very user friendly interface that allows even interns to easily pick it up. This is truly helpful for such a small institution where you have many volunteers running the building. ### 44. Getting To Better **Rating:** 2.0/5.0 stars **Reviewed by:** Diana R. | Development Associate, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2015 **What do you like best about Blackbaud eTapestry?** Like being able to create my own defined fields and report on them. **What do you dislike about Blackbaud eTapestry?** Some of the reporting is limited in terms of soft credits which our organization probably uses a little differently than others. **Recommendations to others considering Blackbaud eTapestry:** Be prepared to think out of the box as it is not intuitive. Be sure to take all of the training modules and keep up with training. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** We have been able to track our events totally on eTapestry rather than tracking in excel. Saves us time with tracking and mailing to guests. ### 45. eTapestry use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2015 **What do you like best about Blackbaud eTapestry?** I liked eTapestry's ease of use. In particular it allowed me to run reports including those that are common between two groups or those that were different. I also liked the pop-up notes I could put on the accounts of various donors and the variety of colors that were available for use. **What do you dislike about Blackbaud eTapestry?** I used the email report feature a lot and sometimes I thought turn around time was a little slow but we had a huge database. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** We used it for our capital campaign committee and it allowed us to run some really great reports. ### 46. eTapestry is a powerful tool for tracking, communicating, and interacting with donors. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2015 **What do you like best about Blackbaud eTapestry?** Communications tools allow us to constantly stay in contact with donors and prospects. **What do you dislike about Blackbaud eTapestry?** Really nothing, but it is so expansive in what it does, it requires a dedicated 'owners' of data, function, and regular analysis. **Recommendations to others considering Blackbaud eTapestry:** Have dedicated persons responsible for data entry. Helpful to have individuals who are experts at extrapolating data through queries. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** Beyond the basics of tracking donor giving and contact information, we are able to communicate to everyone or specific groups of donors and prospects in mass through email and utilize web pages and forms to integrate with our Website. ### 47. Researched, Implemented and Trained eTapestry for Non Profit **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2015 **What do you like best about Blackbaud eTapestry?** Cloud based and pricing agreed with small teams **What do you dislike about Blackbaud eTapestry?** Messy implementation at the start, could have used more support/guidance throughout launch **Recommendations to others considering Blackbaud eTapestry:** Great for smaller organizations with small budgets, having the full support of Blackbaud is a reassurance for sure, but there are better and bigger CRMs to consider if the budget is there. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** We lacked a central resource to manage our donors, communicate to them and centralize our online donation page. It became much more streamlined and centralized. ### 48. Etapestry makes my life easier **Rating:** 3.5/5.0 stars **Reviewed by:** Jan J. | Director of Administration and Planning, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2016 **What do you like best about Blackbaud eTapestry?** I handle all the booking and like the integration with Quickbooks. **What do you dislike about Blackbaud eTapestry?** Creating a new query sometimes does not seem logical to me. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** Better identifying delinquent donors. ### 49. eTapestry has worked out well for our organization over the years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2015 **What do you like best about Blackbaud eTapestry?** eTapestry is very user-friendly and easy it is to use. Love that it works with Constant Contact. **What do you dislike about Blackbaud eTapestry?** Some of the advanced reports needed can be frustrating and sometimes difficult to obtain. We also wish that it integrated with more software/programs. **Recommendations to others considering Blackbaud eTapestry:** It's a great product, especially for smaller organizations. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** It helps us in making the gift acknowledgement a smooth process. It's very easy to look up constituents and run thank you letters. ### 50. Used it extensively at a former employer **Rating:** 4.0/5.0 stars **Reviewed by:** Helen W. | Director of Finance & Operations, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2015 **What do you like best about Blackbaud eTapestry?** combination of ecommerce, data base, and mail merge **What do you dislike about Blackbaud eTapestry?** Price (too expensive for smaller not for profits); not intuitive to learn. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** Benefit was combination of multiple functions in one software package. ## Blackbaud eTapestry Discussions - [What is eTapestry database?](https://www.g2.com/discussions/what-is-etapestry-database) - [What is blackbaud eTapestry?](https://www.g2.com/discussions/what-is-blackbaud-etapestry) - [What are some good alternatives to Etapestry for smaller nonprofits on a budget?](https://www.g2.com/discussions/52060-what-are-some-good-alternatives-to-etapestry-for-smaller-nonprofits-on-a-budget) - 2 upvotes - [Can I use this program to track who has opened my newsletter and the click rate?](https://www.g2.com/discussions/26467-can-i-use-this-program-to-track-who-has-opened-my-newsletter-and-the-click-rate) - 1 upvote - [What is the best way to use the soft credit function when dealing with pledges on another account?](https://www.g2.com/discussions/16253-what-is-the-best-way-to-use-the-soft-credit-function-when-dealing-with-pledges-on-another-account) - 1 upvote - [View Blackbaud eTapestry pricing details and edition comparison](https://www.g2.com/products/blackbaud-etapestry/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+15%3A16%3A11+-0500&secure%5Bsession_id%5D=b0a5f103-28cd-4f60-828c-b1f6a85ffd6f&secure%5Btoken%5D=c3bfc52ffa29600996aa1a4839500921271cffed34cee208e6b6c04639cbe934&format=llm_user) ## Blackbaud eTapestry Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Constituent Management** - Constituent Profiles - Donor Communications **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities **Marketing Automation** - Email Marketing - Campaign Management - Marketing ROI Analytics **Marketing** - Email Marketing - Direct Mail Tools **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Reporting & Analytics** - Reporting - Dashboards - Automated Reports **Integrations** - Accounting - Fundraising - Grant Management - Sales POS **Agentic AI - Nonprofit CRM** - Autonomous Task Execution - Cross-system Integration ## Top Blackbaud eTapestry Alternatives - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (433 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (898 reviews) - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) - 4.4/5.0 (563 reviews)