G2 reviewers report that Bloomerang CRM excels in user satisfaction, boasting a significantly higher overall score compared to Blackbaud eTapestry. Users appreciate its intuitive interface, which makes navigation simple and allows for easy access to important information, enhancing their day-to-day experience.
According to verified reviews, Bloomerang CRM's customer support is highly rated, with users noting the availability of helpful resources and responsive assistance. In contrast, Blackbaud eTapestry users mention that while support is available, it may not always meet their expectations, impacting their overall satisfaction.
Users say that Bloomerang CRM's implementation process is quick and straightforward, with many highlighting the effective onboarding wizard. This ease of setup contrasts with Blackbaud eTapestry, where some users have faced challenges in fully utilizing the software's features, indicating a steeper learning curve.
Reviewers mention that Bloomerang CRM offers robust reporting capabilities, allowing users to generate insightful reports effortlessly. This feature is particularly praised for its effectiveness in tracking donor activity, while Blackbaud eTapestry's reporting tools, although customizable, are seen as less intuitive and harder to navigate.
Users highlight Bloomerang CRM's strong automation features, which streamline tasks such as donor communications and campaign management. In comparison, while Blackbaud eTapestry provides automation options, users feel that these features are not as comprehensive or user-friendly, leading to a less efficient workflow.
According to recent feedback, Bloomerang CRM is favored for its ease of use, with users finding it simple to add constituents and manage donor profiles. Conversely, Blackbaud eTapestry users have expressed that the platform can be cumbersome at times, particularly when it comes to data entry and task delegation, which can hinder productivity.
Pricing
Entry-Level Pricing
Blackbaud eTapestry
No pricing available
Bloomerang CRM
No pricing available
Free Trial
Blackbaud eTapestry
No trial information available
Bloomerang CRM
No trial information available
Ratings
Meets Requirements
7.2
88
8.8
702
Ease of Use
6.0
89
9.2
709
Ease of Setup
6.3
42
8.6
499
Ease of Admin
6.2
49
9.2
518
Quality of Support
6.8
84
9.5
697
Has the product been a good partner in doing business?
What is the best way to request or recommend features for future development?
3 Comments
DV
If you are a current user at the top of the page there is a ? Icon that allows you to ask questions either via email or live chat. I have also used this for...Read more
Does Bloomerang integrate with QuickBooks?
3 Comments
JF
That capacity appears as an option embedded in the software.Read more
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