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Big Leap Reviews & Provider Details

Finally. A Digital Marketing Agency You Can Trust. Big Leap was founded in 2008 with the sole intention of providing brands with a trustworthy source of organic, sustainable growth. What began as a small one-man startup flourished into the agency they are today with over 90 employees. Built on trust, focused on relationships, and motivated by the long term success of every client they work with, Big Leap strives daily to deliver quality results. From SEO to content marketing to CRO to social media marketing and more, Big Leap combines multiple tactics to help clients boost their online footprint, generate more leads, and increase revenue. With trust at its core, Big Leap has received multiple awards for their growth, several recognitions for outstanding company culture and, above all, they’ve been able to achieve great success for their clients from the enterprise level to the small business in a variety of industries.

Seller

Big Leap

Languages Supported

English

Overview by

Kinsey Jackson

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Big Leap Reviews (22)

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Harshit A.

Rail Signalling Engineer

Small-Business (50 or fewer emp.)

2/11/2023

"A great tech firm: Big Leap"

3/5

What do you like best about Big Leap?

They make a solid effort to guarantee we are surrendered precise and to-date data about every one of our brands and immediately give answers for any mishaps we experience. Review collected by and hosted on G2.com.

What do you dislike about Big Leap?

I have no hatred as they are proficient enough and remarkable at conveying results, and I can't think of anything as a missing parameter for the service they deliver. Review collected by and hosted on G2.com.

Recommendations to others considering Big Leap:

I enthusiastically prescribe Big Leap to anybody needing Search engine optimization. Review collected by and hosted on G2.com.

What problems is Big Leap solving and how is that benefiting you?

They work hard, giving our organization Search engine optimization administrations to our clients. They have made it a highlight and met with our group at many events to respond to inquiries and instruct us so we can more readily introduce their work to our clients. Review collected by and hosted on G2.com.

Alex P.

Operations

Enterprise (> 1000 emp.)

7/28/2020

"Very poor experience, Bait and Switch"

0/5

Describe the project or task Big Leap helped with:

They were supposed to help us with our SEO over six months. The first Account Manager we had didn't remember anything from prior meetings. He wasted our time at each meeting and didn't give us any of the deliverables. I complained to the CEO who then assigned us a new account manager who proceeded to meet those deliverables that were due months ago. When I pushed into them on providing value for the amount we were paying they said they would only be doing 20 hours of work per month and billing it at $125/hr. The contract we signed stated that it is a $2500 flat fee and says nothing about a limit on hours or an hourly rate. Review collected by and hosted on G2.com.

What do you like best about Big Leap?

Their sales process, they are really good at selling you- I thought they would be the next best thing since sliced bread during the sales process but they cannot execute. Review collected by and hosted on G2.com.

What do you dislike about Big Leap?

Lack of execution, poor account management and attempts to limit the work they would do even though the contract has no such limits. Review collected by and hosted on G2.com.

What problems is Big Leap solving and how is that benefiting you?

Our SEO was very poor, Big Leap was not able to solve this as they did almost nothing. We ended up hiring someone full-time in house. Review collected by and hosted on G2.com.

Darron B.

Owner

Small-Business (50 or fewer emp.)

4/15/2019

"Not what it used to be."

0.5/5

Describe the project or task Big Leap helped with:

SEO management. With a few page modifications Review collected by and hosted on G2.com.

What do you like best about Big Leap?

Not much any more. i suppose that their emails to me are polite. Review collected by and hosted on G2.com.

What do you dislike about Big Leap?

Big Leap used to treat me as a person that they actually cared to help. I fear I have become lost in their cogs and gears. I call and get voice mails. Ask for a call back and get an email. They have lost all sense that their customer isn't the website, it's the guy that owns it. I seperated with Big Leap today(via email), and got a "sorry bout that", a "look how much we did for you", a "please fill out our form if your serious', and a "you still owe us for another 30 days" reply. No one cares anymore at this company. Review collected by and hosted on G2.com.

Recommendations to others considering Big Leap:

Find an SEO company that remembers that the web site is not the customer! Review collected by and hosted on G2.com.

What problems is Big Leap solving and how is that benefiting you?

I asked Brooke to remove any comments about airfare reimbursement. She responded that that had been taken care of. A client a month later asked about air fare reimbursement and pointed to a page where it was at. I honored the reimbursement. When I pointed it out to Big Leap, Brooke gave me excuses as to why Big Leap didn't do what she had told me was done. It cost me $600. It was the last straw and why Big Leap is no longer my SEO company. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

4/3/2019

"Best SEO company in the state"

5/5

Describe the project or task Big Leap helped with:

We've had Big Leap help us with our technical SEO as well as creating new content for our site. Review collected by and hosted on G2.com.

What do you like best about Big Leap?

Big Leap is an expert in SEO related questions and they know what they're good at. We've seen a big increase in traffic and leads since we've started working with them (over 4 years now). Review collected by and hosted on G2.com.

What do you dislike about Big Leap?

I would like them to come with more ideas. We've been with them for a long time and it's easy for both of us to fall into a rut. It'd be nice for them to come with ideas that have worked with other clients that could be applied to our site/industry. Review collected by and hosted on G2.com.

Recommendations to others considering Big Leap:

Big Leap is great for those companies that are looking to ramp up their presence on search engines. They're experts in what they do and will be able to help you navigate the path ahead. Like with any agency, the success is dependent on how much of their recommendations you implement and how willing you are to collaborate. Review collected by and hosted on G2.com.

What problems is Big Leap solving and how is that benefiting you?

We've been working on getting more traffic to our site. One area that we've seen success is increasing the quality of our content and Big Leap has been a big factor in that. We've been able to capture the coveted featured snippets and seen a big increase in traffic for pages that have those snippets. Review collected by and hosted on G2.com.

Amy M.

Web Designer and Conversion Specialist

Financial Services

Mid-Market (51-1000 emp.)

3/20/2019

"Invaluable"

5/5

Describe the project or task Big Leap helped with:

Site Audits and Site Speed Review collected by and hosted on G2.com.

What do you like best about Big Leap?

Their willingness to take on tasks that we as a company may not have the additional bandwidth for to take on our own. Review collected by and hosted on G2.com.

What do you dislike about Big Leap?

The time it takes for audits to complete -- which isn't necessarily their fault. Review collected by and hosted on G2.com.

Recommendations to others considering Big Leap:

Big Leap was incredibly receptive to splitting and delegating tasks among our team and theirs. Make sure your goals are clearly defined between all members to make sure deliverables and tasks are assigned to those that can best complete it. Review collected by and hosted on G2.com.

What problems is Big Leap solving and how is that benefiting you?

Big Leap is helping some of our newer brands rank on the first page with positive PR. Similarly, our sites are moving at a much faster speed and things have been better optimized for mobile. Review collected by and hosted on G2.com.

Jacob B.

Manager - Special Projects

Mid-Market (51-1000 emp.)

3/20/2019

"Hard Working and Professional"

5/5

Describe the project or task Big Leap helped with:

Big Leap is helping us expand our SEO visibility so we can reach a greater audience and increase revenue. Review collected by and hosted on G2.com.

What do you like best about Big Leap?

I like that Big Leap has always been honest with us. After our first month of services they reported improved search engine rankings but were transparent enough with us to not take credit for the ranking improvements because they had not yet rolled out their tactics. Review collected by and hosted on G2.com.

What do you dislike about Big Leap?

SEO takes time. This is not something that is their fault and Big Leap has done a great job at managing expectations but it should be noted that if you are going to invest in SEO that you have to be patient. Review collected by and hosted on G2.com.

What problems is Big Leap solving and how is that benefiting you?

We are trying to grow the overall reach of our website and Big Leap is assisting us in increasing our traffic. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

3/20/2019

"Awesome to work with!"

5/5

Describe the project or task Big Leap helped with:

They provide all the SEO services for the company I work for. Review collected by and hosted on G2.com.

What do you like best about Big Leap?

They are always very helpful when I have questions or need something fixed on a report. I have learned a lot since working with them and I value the knowledge they have shared with me. Review collected by and hosted on G2.com.

What do you dislike about Big Leap?

I wish they were a little more proactive in letting me know when there are issues with accounts. I often don't find out until they send me my reports, whereas if they let me know of the issue sooner, I'd be able to fix the problem and have a more complete report for the client. Review collected by and hosted on G2.com.

What problems is Big Leap solving and how is that benefiting you?

They do a great job providing our company SEO services for our clients. They have made it a point to come out and personally meet with our team on many occasions to answer any questions we had and to educate us so we could better present their work to our clients. Review collected by and hosted on G2.com.

Bradley P.

Director of Marketing, Demand Generation & Marketing Operations

Mid-Market (51-1000 emp.)

3/20/2019

"Great SEO Agency!"

4.5/5

Describe the project or task Big Leap helped with:

We're using BigLeap to assist in Technical SEO and also provide input on current content strategy Review collected by and hosted on G2.com.

What do you like best about Big Leap?

BigLeap has been very organized and provided great visibility into the tactics they are using. Review collected by and hosted on G2.com.

What do you dislike about Big Leap?

At this time we don't have any dislikes. Review collected by and hosted on G2.com.

What problems is Big Leap solving and how is that benefiting you?

We've largely been focusing on on page SEO improvements. We've already seen over 500 keyword ranking improvements on our top 70 keywords. YOY we're over 100% higher with organic search traffic. We generally don't expect to see SEO improvements this quickly (we've been a customer for less than three months), so the best is probably yet to come. Review collected by and hosted on G2.com.

Rachel B.

PR Coordinator

Mid-Market (51-1000 emp.)

9/19/2018

"Big Leap is Top Notch!"

5/5

Describe the project or task Big Leap helped with:

Ongoing Reputation Management, SEO and Content Marketing. Review collected by and hosted on G2.com.

What do you like best about Big Leap?

Big Leap has been instrumental in our reputation management strategy. They work hard to ensure we are given accurate and up-to-date information about each of our brands and quickly provide solutions to any setbacks we encounter. Everyone on their team is responsive and personable - They are great to work with! Review collected by and hosted on G2.com.