Bbot for Businesses Reviews & Product Details

When we first started working with Bbot in early 2022 they seemed very modern and quick to assist. The product had everything we were looking for and room to expand our own services through the Bbot product. Review collected by and hosted on G2.com.

Not soon after being acquired by DoorDash we noticed a significant slow down in response time from our account manager. We discovered after weeks of trying to reach them that they had been let go, and no notice given to us with regards to who to reach out to for support issues. A general support team replaced individual account managers and over time their response hours decreased. We learned that DoorDash had laid off around 1000 of their staff and no longer had a product development team. This meant that no improvements or fixes would be made until they had that team back.

We eventually had to terminate our contract due to our Bbot store suddenly not working in the country we set it up in. Bbot was unable to fix it and since terminating the contract we have still be charged a monthly fee.

I believe this merger with DoorDash really hurt such a great initial company. I hope they are able to recover. Review collected by and hosted on G2.com.

I would say the main thing which I really liked about bbot is it is user friendly and it is a really good platform for the businesses like restaurants to make ordering on tip of finger just by scanning. Review collected by and hosted on G2.com.

I would say there is nothing which I did not like about the bbot but than it would be great if they add in more information and guidelines to there website to make it easy for user to understand how then can use this service. Review collected by and hosted on G2.com.

Some customization. Early guest service was good. Review collected by and hosted on G2.com.

Terrible customer service, an extremely glitchy system that has lost us a ton of money. Review collected by and hosted on G2.com.

The easyness itself is the most eye catching and mind catching thing when we talk about bbot, it offers the best to its stakeholders. Will recommended this to every one who are in need. Review collected by and hosted on G2.com.

Nothing, absolutely nothing, i am very much happy about bbot, which is very user friendly Review collected by and hosted on G2.com.

It is convenient to use. Instead of searching and landing on the wrong place, the BBOT provides a scan option to get you to the right page. Review collected by and hosted on G2.com.

Scan option is often provided in plastic stickers which can be removed and replaced for convenience. It however often wares out. Perhaps something more durable especially when offered to be tables at restaurants. Review collected by and hosted on G2.com.

Working with Bbot is now our specialty. Their team is prepared and quickly gets on board and answers any questions. Furthermore, their technology is easy to use for both employees and guests. Review collected by and hosted on G2.com.

I like that the credit card processing was faster and that there were integrations with other POS systems. Review collected by and hosted on G2.com.

The customization of the software. Bbot has made everything from accounting to customer experience better for us and our vendors. Even the in-house dining has been upgraded thanks to Bbot. Our service rep Jeremy has been very responsive and attentive to our business needs. We opened very quickly and Jeremy helped us every step of the way to launch successfully! Review collected by and hosted on G2.com.

There isn't much that I honestly dislike about Bbot. The team has been great, and the software has been very customizable. One thing to mention, continue to make promotions easier to manage in partnership with Toast and other POS systems. Review collected by and hosted on G2.com.

Bbot made it simple to get our menus ready for online ordering during COVID and has helped us stay current in the ever-changing world. The team made it simple and updating the menus is easy. Review collected by and hosted on G2.com.

Some of the menu changes such as adding modifiers aren't intuitive and require a lot of steps to make a small change. Review collected by and hosted on G2.com.

I appreciate how much support I had with onboarding and setting up the device and account. The representatives checked on me often and were always friendly. Review collected by and hosted on G2.com.

Nothing at the moment. I have all of my questions answered and needs met to successfully utilize the service. Review collected by and hosted on G2.com.

As a multi-concept food hall, we needed a solution that would allow customers to order from more than one concept on one single transaction. Review collected by and hosted on G2.com.

I would like to see the per-transaction fees be a little lower, so there is no disincentive to push more volume through the platform. Also, there is no way for customers to use our gift cards on the platform. Review collected by and hosted on G2.com.